Trusted Agent profile · Romford
Verified
★★★★★
1,015 reviews across 2 platforms
5-6 Station Chambers, Victoria Road, Romford, RM1 2HS
Balgores's office in Romford, at 5-6 Station Chambers, is rated 4.5 out of 5 across 1,015 reviews on two platforms, including 264 Google reviews rated 4.3.
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Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
TrustpilotMortgage advisor
Great team. The whole process was explained from day one and made simple. There was no hidden cost. They were very helpful and even went all the way to help with further unexpected issue. Would definitely recommend for their service. Thank you Abi & Mackenzie
5/5
TrustpilotBalgores Hornchurch were fantastic
I would definitely recommend Balgores Hornchurch. The whole team are extremely professional and hardworking. Selling a property can be a really stressful process but I felt supported and looked after throughout. Thank you to Billy and Callum for your passion, great personalities and knowledge. Thank you to Donna (Sale Progressor) who worked tirelessly on our behalf - your reassuring phone calls were priceless!
5/5
TrustpilotThank you to Donna in after sales.
Thank you to Donna in after sales for her help in navigating a particularly difficult chain. I am sorry if I was terribly annoying! We got there in the end.
5/5
GoogleClaire and Glenn have been an incredible help in our journey so far. We could not recommend their services highly enough!
Hi Trevelyan, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More
1/5
TrustpilotAbsolutely terrible!!!
I inherited Balgores when they bought out my property management company, and it has been the worst experience ever. If i could give them zero stars I would. Do not let Balgores manage your property because my experience with them is that they don’t give a damn, and just collect your money every month. An inspection was not done of my rental house in two years, they “forgot” to pay me for three months, and then when I requested my rent they shorted me a month until I requested they rectify it, they have charged me double for repairs, won’t give me copies of documents because “they are in storage”, and don’t attend to hazardous items on property inspections until you bring them to their attention, etc. It has just been a complete nightmare!!!!!Update March 2024I requested that I get my property back in March 2022, via an email to Paul Loding, regional lettings manager. I don't believe that initiated the process because he never responded to my request. Six months later, I made the same request to Amanda Farmer, and I believe that she got the ball rolling. I have a 12 month lease with a clause stating that I would get my property back with the tenants rehoused in approximately 60 days. It is 2 years later, and I keep being told that the council has nowhere to put the tenant. I have not had an increase in my rent in 8 years so I know that I am not getting the fair market value in rent. I feel that I have been misled because I was not told that the 60 days could be two years or more, as far as getting my house back vacant, as I would never have signed up for that. It is as though it is not my property. I am very upset as I cannot sell my property as I had planned. Their resolution is to advise me to get a solicitor! I would advise everyone not to enter into any letting contracts with Balgores. Furthermore, I am not getting copies of contractor invoices that I have been asking for since October of 2023. I don't know why that is an issue with Balgores, as the previous company was transparent and would freely provide me with contractor invoices promptly.
5/5
TrustpilotHighly Recommend
We recently sold a property with Josh at Balgores, Josh was brilliant, he was very professional and dealt with the process quickly before then passing it to Sarah the Sales Progressor to continue the sale. Sarah was also brilliant, she dealt with our sale amazingly and was so helpful with any issues we had. We can't recommend these two highly enough!!
5/5
TrustpilotUpminster Branch
Would like to say a massive thank you to Peter, Donna, Claire and Abbie from the Upminster Branch. The teams help and efforts in securing our first property made the process so much easier! Would have no hesitation in using Balgores again in the future! GC & HL
5/5
TrustpilotExcellent team
Excellent team, special thanks to Peter Walker and Claire Dartnell. Keeping us updated during the whole buying process and stress free.
5/5
GoogleMark has been amazing throughout my process of finding somewhere. Replies in good time and made everything quick and easy. He has been more than helpful, I’m very pleased.
5/5
TrustpilotA big thank you to Balgores at Hornchurch.
A big thank you to Kellee Newman and Donna Hickey and team at Balgores Property in Hornchurch. There dedication was much appreciated and they were always at the end of a phone with good advice and help. We definitely couldn't have done it without them. They come highly recommended. Best wishes to you both.
1/5
TrustpilotExtremely unprofessional
Extremely unprofessional, like others have similarly experienced, they do not respond to email enquiries nor telephone calls. Rather u helpful and abrupt when you contact on their social media and only reply on there as it’s a public platform. I will never recommend this business and I will make sure others know how they act towards potential tenants, maybe they discriminate against a certain group, who knows. But sadly, a very negative experience and for that I will never recommend this company. They also then remove any comments with negative experiences shared on their social media.
5/5
TrustpilotPurchase completed in under 6 weeks!
Purchase completed in under 6 weeks! James was brilliant in handling the initial viewing and negotiations to help us secure the property the same evening! Donna was superb in talking to both sides and chasing docs to avoid any delays. The office are always on the ball with calls & emails, I couldn't ask for more from an estate agent!
5/5
TrustpilotGreat service throughout the duration…
Great service throughout the duration from beginning to end .A special mention to Andrew who’s experienced negotiation skillsAnd style managed to bring buyer and seller to common ground And achieve a sale Mr toulson
Hi Lee,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic, I'll be sure to pass your praise along to Andrew. Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
5/5
TrustpilotGreat Agency
Great Agency, amazing staff. They have made our buying experience so easy, as we were first time buyers we had no idea what needs to be done. They explained the whole process, recommended Morgage advisor, who later on recommended solicitors. We managed to move in to our new home in 3 months. Thank you all!
1/5
TrustpilotWorst experience we’ve ever had
Worst experience we’ve ever had. We moved in despite them after securing a key ourselves. Rang 9pm night before telling us we couldn’t move in because a new boiler was being fitted!! No thought to where we might live , no common sense, just ‘computer says no ‘ attitude. No idea who gas was with or electric or WiFi basically getting paid 12% management fee to do nothing. Would never ren or buy a house that had Balgores as agentsAs is typical of Balgores I contacted as requested, told me he was on holiday and would follow up on his return, can only guess he’s on a very long holiday as no contact to date, don’t use them
Hi Dave,We're sorry to hear that your experience wasn't satisfactory. We pride ourselves on our fantastic customer service and a matter like this is unnacceptable. We've launched a full scale investigation internally to work out what went wrong here to ensure it doesn't happen again, and as a Director I will personally ensure due diligence is conducted. We would like to invite you to have a chat with us directly so we can find out how we can improve our service moving forwards. Please feel free to contact me via daniel@balgoreslettings.com and we can organise a chat.Kinds regards,Daniel Hanks, Lettings Director
5/5
TrustpilotExcellent service and support
Huge thanks to Kellee and Louise in the Romford team who helped us sell our house! Both were on call anytime to help with our enquiries and made sure the process ran smoothly for both the buyers and us as sellers! Cant thank them enough for all their support.
5/5
TrustpilotMAB Peter & Claire
Absolutely fantastic advice and service from Mortgage Advisor Peter and Assistant Claire (MAB). Communication was regular, professional and timely. Claire was proactive at following up any solicitor queries and Peter was contactable at all hours and always responded quickly! Top man!
3/5
TrustpilotGot better eventually
After my initial confidence with selecting Balgores, I have to say that for a considerable amount of time I was somewhat disappointed with the service received against what had been promised. Although they were efficient at arranging viewings and marketing the property, the lack of contact did frustrate me. I lost count of the number I times I had to contact them to find out what was happening! To be fair, this was resolved after the member of staff I had been dealing with left the company. Also some small niggles about the front door not being locked properly and lights left on when they showed prospective buyers round.That being said, after the change of staff, things progressed quite quickly and a sale was achieved.
Hi Diane,We're sorry to hear that the initial proceedings didn't quite reach our usual standards - we pride ourselves on providing a fantastic service throughout the sales process. We are however pleased to hear that once a new member of staff took over that the process was more positive from there on.If you have any further questions or queries please do not hesitate to get in touch with us again!Kind regards,Brad Stanton, Branch Manager of Balgores Chelmsford
5/5
TrustpilotI used Peter Walker & Claire for my…
I used Peter Walker & Claire for my mortgage (for the 5th time now) as they always delivery and never disappoint. Initially sound advice on a strategy and then a pain free and easy process of obtaining a re mortgage. Clear communication throughout the process in and out of office hours with nothing too much trouble, Great service as always - thank you very much
5/5
TrustpilotAbove and Beyond
Cannot recommend Peter and the team at Balgores enough. They have assisted us no end through the toughest house move you can imagine, always punctual and concise and go above and beyond to get things over the line, at all hours imaginable. Thank you all, Reece and Rachel.
5/5
TrustpilotOne again the team at Balgores…
One again the team at Balgores Hornchurch lead by Billy Gill, provided a seamless and stress free sale of property having used Balgore’s previously this time was exceptional. Balgore’s don’t offer a service where you’re a name, house, number on their books to sell and meet target’s they listen to are both parties needs and in this instance it proved a huge success for both matching seller and buyer without even the need to go to the street marketing and ensured the sale was expedited within 6 weeks. Faultless, making it stress free for all.
Hi Lucy,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
5/5
TrustpilotFinding a new home
Finding a new homeFinding a new home is hard enough, especially with the pandemic we are in and all the uncertainty. The team in Romford Lettings made this an absolute dream to do. The boiler cut out and the property management team sent an engineer that day who managed to get it all up and running. Cannot recommend enough
5/5
TrustpilotBest team ever.
A big thank you to the entire team At Balgores estate agent. I have just completed my first home purchase with this incredible and talented team. If you’re a first time buyer give them a call, I’m sure you’ll receive excellent care. I massive thank you to both George and Femi for all the help they’ve provided me with and regularly updating me with my purchase.
5/5
TrustpilotProcess was made easy and stress free
Process was made easy and stress free! Just would like to thank the team at Balgores Hornchurch especially Donna Victor and Deepak who all were very responsive and professional throughout this process. I would highly recommend them for anyone trying to purchase a property. thank you Luman
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