Every review we hold for the Romford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJason has been my letting agent for almost 3 years now. I'm very pleased with the services he and his colleagues provide. Jason is always at the end of the phone when I need him. He is polite, helpful and friendly. I've always received a great service from Bairstow Eves and would definitely recommend them if you have a property to let. 5 stars!
Jessica · 15 July 2020
Agent replied
Hi Jessica, Thanks for the wonderful 5* review and recommendation! It's great to see that the Bairstow Eves team once again provided a professional, polite and friendly service. Best wishes, Amy
★★★★★ 5/5
GoogleAn amazing estate agent called Freddie found me a property within 72hours and made me VIP applicant and with his amazing talent sourced me the property that was perfect for me..
I couldn’t recommend him enough, so understanding and takes a lot of pride in his role.. honestly best experience ever, such a smooth process, outstanding communication Thank you again
Georgia-Leigh · 5 February 2025
Agent replied · 29 January 2025
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future Georgia-Leigh. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’m really happy to say I’ve finally found my ideal property after a year! Thank you to Misha for sticking by my side for such a long time! A special shout out to Clarissa and Freddie for helping me let my property within 72 hours!
Maryam · 1 April 2023
Agent replied · 30 July 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleContacted this branch regarding a property I found with my partner, I had no luck anywhere else but before I knew it within 72hours I was viewing a property, this was all because Freddie Wealand helped me, he was very helpful and an all round excellent person his customer service was out of this world! Thanks again Freddie!
George · 14 February 2025
Agent replied · 14 February 2025
Thank you for taking the time to leave us your 5* review George! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am thrilled to offer this enthusiastic review for Bairstow Eves Romford, an exceptional real estate agent company. Our journey from the very start of house-hunting to the successful completion of my home purchase has been a remarkable experience, thanks to a dedicated team Nicola Ewin, Misha Shah and Kaur. Their amazing professionalism, expertise, proactive approach, and unwavering dedication has truly set them apart.
Working with Bairstow Eves Romford branch has been an absolute delight, and I cannot adequately express my gratitude for the outstanding service they provided. They took the time to fully comprehend our preferences and priorities, offering invaluable guidance throughout the entire process. Their advice was constantly on point, and they consistently went above and beyond to ensure we discovered the perfect home for our family.
What distinguishes them as an estate agent is their unyielding commitment to their clients. They were always available to address questions and concerns, regardless the time. Their negotiation skills are truly exceptional, and I felt confident throughout the process that I was in the most capable hands. It felt like I was collaborating with a trusted friend, which enhanced the entire experience.
Now, my family is happy with our new home, a dream come true, that wouldn't have been possible without the Bairstow Eves Romford branch. I wholeheartedly recommend them to anyone seeking a dedicated and knowledgeable estate agent. Thank you for turning my homeownership dream into a reality. You are truly the best in the business, and I am very grateful for everything you've done for me.
Ifeyinwa · 16 February 2024
Agent replied · 15 February 2025
Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service from the lettings team all very responsive and pro active, also thank you to Karl for recommending them. Good service all round
Bonnie · 11 July 2024
Agent replied · 13 July 2024
Thank you for your terrific 5* review and recommendation Bonnie. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe Romford team let my property in 72 hours I am amazed by there speed and professionalism would recommend to any landlord thank you Jason and Freddie
Reece640 · 6 May 2024
Agent replied · 5 June 2024
Thank you Reece640 01 for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJessica Pollard was very friendly and approachable. She guided us through every step as first time buyers and made the process very easy.
Marilyn · 14 July 2024
Agent replied · 17 July 2024
Many thanks Marilyn for taking the time to leave us your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Googlewould like to say a big thank you to Jessica for all her help and assistance I was able to let my property within 72 hours cannot recommend highly enough many many thanks Jessica
Mandy · 1 December 2023
Agent replied · 31 December 2023
Thank you for your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleMuhammed khan was very professional and super helpful. Had a good experience with this estate agent and would recommend to others.
Tasnim · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! We strive to provide top-notch service and are thrilled to hear about your positive experience with Muhammed. We truly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’m very pleased with their service , staff was very very helpful all the time . Jessica and her team was there every time I need them . Thank you so much and can’t ask more what you had delivered to us
Usman · 2 March 2023
Agent replied · 30 July 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was smooth dealing with them
Their letting coordinator "Clareisa' was very helpful and communication was on point.
I like the property too
Godfred · 13 January 2026
Agent replied · 13 April 2026
We are so glad you had a smooth experience! We take pride in our team, especially Clareisa. Thank you for choosing our property, we hope you continue to love it! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleBrilliant service Jessica Freddie and Jason is very responsive and helpful. I have rented my flat for a few years now and this is by far the best agent. Always handy if you need a quick let with good quality tenant with a reasonable rental income. Thanks again Bairstow eves romfordPositiveResponsiveness, Quality, Professionalism, Value
Paul · 22 August 2021
Agent replied · 14 June 2024
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleI would like to recommend the estate agent Heidie.She is so professional,organised and well prepared.Thank you for guiding us through the sale process Well done from Anna and Marcin
Marvin · 13 November 2025
Agent replied · 13 April 2026
Thank you for the glowing review, Anna and Marcin! We are so happy to hear that Heidie provided such exceptional service during the sale process. It was a pleasure working with you both. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI am thrilled to offer this enthusiastic review for Bairstow Eves Romford, an exceptional real estate agent company. Our journey from the very start of house-hunting to the successful completion of my home purchase has been a remarkable experience, thanks to a dedicated team Nicola Ewin, Misha Shah and Kaur. Their amazing professionalism, expertise, proactive approach, and unwavering dedication has truly set them apart.
Working with Bairstow Eves Romford branch has been an absolute delight, and I cannot adequately express my gratitude for the outstanding service they provided. They took the time to fully comprehend our preferences and priorities, offering invaluable guidance throughout the entire process. Their advice was constantly on point, and they consistently went above and beyond to ensure we discovered the perfect home for our family.
What distinguishes them as an estate agent is their unyielding commitment to their clients. They were always available to address questions and concerns, regardless the time. Their negotiation skills are truly exceptional, and I felt confident throughout the process that I was in the most capable hands. It felt like I was collaborating with a trusted friend, which enhanced the entire experience.
Now, my family is happy with our new home, a dream come true, that wouldn't have been possible without the Bairstow Eves Romford branch. I wholeheartedly recommend them to anyone seeking a dedicated and knowledgeable estate agent. Thank you for turning my homeownership dream into a reality. You are truly the best in the business, and I am very grateful for everything you've done for me.
A · 14 October 2023
Agent replied · 28 October 2023
Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMisha has been great with my mortgage appointment! She sorted my insurances out a couple months ago and now I’ve just had the cheapest rate on the market!
Shetu · 10 December 2023
Agent replied · 31 December 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCarly was really helpful in our transaction and whilst it took a long time for Bairstows' in-house legal to complete on the property, Carly our agent kept us updated at all times and rest assured! Thank you very much Carly!
Uni · 1 January 2023
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleBooked a viewing recently with Charley Stone and was surprised that they never took any information from me, booked the viewing for a tenant to show me round (never told me this) so when I arrived I waited outside and only when I called the office to see if the agent was coming was I told that the tenant was showing me. Well the viewing was two weeks ago and o still haven’t received a call to see what I thought of the property! It’s a shame because I was interested and wanted to speak to their mortgage advisor but due to the lack of calls or interest from Bairstow Eves I have found another property with someone else!
Tony · 22 August 2023
Agent replied · 30 July 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMyself and my husband would highly recommend Dinta as a mortgage broker. She is very knowledgeable and endeavours to find the best deal she can after listening to your needs and requirements.
Dinta has been very approachable at every stage and has always been there when we needed.
She is so friendly and trustworthy.
A financial advisor for life!!
Naomi · 31 July 2018
Agent replied
Hi, Naomi.
Thank you for taking the time to leave this review. It's great to hear that Dinta has looked after you so well and I am sure she will be more than happy to deal with you again if you ever need her!
Kind regards, Chris
★★★★★ 5/5
GoogleCarly at the Romford branch has been very helpful in my house search. On this occasion my house was found via another estate agent but Carly was very helpful, responsive and told me of new properties as soon as they came to market.
Paula · 30 July 2022
Agent replied · 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust want to say a massive thank you to Freddie who helped me secure my property. Also thank you to Clairessa for all your help. Both were very professional and helpful throughout the whole process. Couldn't have asked for better service.
Hadhar · 3 October 2022
Agent replied · 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been with this branch for a few years now letting our property and find Jason, Jessica, Freddie and the team to be very helpful and professional and am very pleased with the service recieved and the current change of tenancy has been conducted very smoothly.PositiveResponsiveness, Quality, Professionalism, Value
Maria · 11 June 2021
Agent replied · 10 June 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 2/5
GoogleI am still waiting since March for withheld tax to be released back to me. Despite turning in the relevant forms and constant emailing.
Julie · 13 November 2025
Agent replied · 13 April 2026
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJason, Jessica and Freddie were fantastic. In unprecedented and difficult times, nothing was to much trouble and I was kept informed and up to date throughout the process. I would recommend the team to any prospective tenant looking for a new home to rent! Thank you all.PositiveResponsiveness, Professionalism
Paul · 22 August 2021
Agent replied · 25 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.