Bairstow Eves reviews

★★★★★ 5/5

Google

Kudos to Jason and the team (Freddie, Cairessa and Jessica). They were very efficient and quick in turning around a vacant property and finding a new tenant in under 72 hours. And all done with a smile. Very impressed!

Sean · 29 July 2024

★★★★★ 5/5

Google

We had the pleasure of dealing with Sophie in lettings, she was polite and professional throughout the process. Relocating was less stressful as we let Sophie know we had a certain date to work towards because of a new job. Based on what we’d told Sophie she kept in touch and let us know as soon any appropriate properties become available so that we could arrange a viewing. We found the property for us and couldn’t fault the service. We would recommend this estate agents.

L · 12 August 2019

★★★★★ 1/5

Google

Impossible difficult to deal with. They charged us to renew the contract and then failed to do it. Landlord served us a notice to leave as she sell the property but agency did not refunded the fee charged for contract renewal. After we left the property in december, we did not received the deposit back as the landlord did not respond to phone calls and emails. 7 months after we moved out, they deducted £550 for God knows what and offered us the rest of money from the deposit after more than 20 emails and visits to the branch. The branch manager tried back in november to kick me and my then pregnant wife out of the office and everybody else was just watching. I cannot stress enough how bad they treated us. We was probably one of the best ever tenants for them and landlord, doing a lot of works to the house free of charge. We tiled the batheoom floor as was lino, we replaced the toiler, washing basin, bath mixer, shower mixer, washing machine, kitchen extractor, all the lighting throughout the house with LED panels, an LED chandelier in one of the bedrooms, powerflushed the heating system, installed Trvs to all the radiators, installed a water softner on water supply, installed external water and power supply in front drive, run power supllyto the back shed, planted roses and other flowers in the garden, etc etc. And all this in first year. After all this have been done, the landlord refused to extend the contract in april 2018 but did not let us know. The agency did not comunicatend all this to us and in october 2018 served us a 2 months notice to leave. This costed us £550 from deposit, time and hassle thanks to Bairstow Eves Romford. The contract was signed on behalf the agency by Victoria Picton and after she left the company, now we dealing with Ellie Miller. Ellie is the person who dealing with the landlord now and waste our time for the last 7 months. As a piece of advice, i strongly recommend you to never use them so you don't go through what we have gone.

Dionisie · 13 July 2019

★★★★★ 5/5

Google

Bairstow eves Romford have looked after my property for years, always given me a good service and have just let my property for me in 72 hours ! Brilliant staff thank you!

Louise · 30 March 2026

★★★★★ 5/5

Google

Jason has been amazing. Hewill help with any problem I have or question I have. He is a true gentleman. Can't believe he let my property out in 72 hours. Such a star.

Angela · 11 October 2024

★★★★★ 5/5

Google

Thank you so much to Karl and the whole sales team at Bairstow Eves Romford, they got us a great sale price, kept us fully updated throughout the process and have been a pleasure to deal with. We will definitely recommend Karl and his team to friends and family!

Alanna · 10 December 2023

★★★★★ 5/5

Google

I was referred to speak to a Mortgage advisor called Zinta at the Bairstow Eves Romford branch by Asim, and she was very helpful, honest, and genuine in her advice. No hard selling. Pure honesty. Besides Asim and James, Zinta was another one that impressed me to the extent that I may use her services for mortgage arragement, despite having already made arrangements elsewhere. These guys - Asim, James and Zinta are the best I've dealt with.

Amit · 10 December 2019

★★★★★ 5/5

Google

Excellent service from the team at Romford. They had difficult solicitors to deal with but were exceptional. Thank you Karl and especially Jess, she was awesome. Highly recommended.

Ian · 19 November 2024

★★★★★ 5/5

Google

Definitely worth writing a review and giving the guys 5 stars. From start to finish the guys are very professional, polite and very helpful. I moved into my property with ease and very smooth without any issues. Jason the manger went above and beyond to help out and made us feel very welcome in our new home. Special mention to Freddie who helped made this possible. Very happy costumers. Many thanks guys. Paul Sawyer

Paul · 22 August 2020

★★★★★ 5/5

Google

Great experience letting out my property with Bairstow and Eves. Tennant found swiftly and all checks complete, with the start of tennanct being seamless. Jess, Freddie and Clairessa were great. Highly recomend

Curtis · 16 September 2024

★★★★★ 1/5

Google

This agency is the lowest in customer service and dealing with people!! From top to bottom, no one knows how to talk, behave or deal with people!! Not to mention that when you have an issue they keep sending you to other people in the hope problem will disappear!! Would not recommend to anyone who wants to get a house, they are slow, not professional s and overall they give you the impression they making you a favour if they take time to talk to you!! Very very bad service!! STAY AWAY!

Daniel · 4 September 2024

★★★★★ 5/5

Google

Jason was very helpful and did everything he could to ensure we moved in on our target date. Good communication and excellent service. Thank you for all your help and support.

David · 12 September 2024

★★★★★ 5/5

Google

I would like to give a big shout-out and a wow to Jessica pollard.she has gone above and beyond helping me through this venture. Nothing was ever too much for her and always kept me up to date. I will personally say she is a massive asset to bairstoweves she has done you all proud. Also thank you for Karl and Garry for helping along the way !!!

Wendy · 14 February 2025

★★★★★ 5/5

Google

Fantastic experience from the start! Freddie and Clairessa were extremely helpful, friendly and kept me as up to date as possible. It’s our first time renting and they made it easy, smooth and made us feel comfortable to ask any questions we had. Thank you both, Freddie and Clairessa!

Lily · 6 August 2023

★★★★★ 5/5

Google

Our agents Freddie,Kyrie and Jessica were outstanding very quick to respond to any queries and worries we may have. Very professional and highly recommended to anyone that is looking to rent or buy they made us feel very important and very quick to get us into our first home as a couple we thank you so much for making our dream come true.PositiveResponsiveness, Quality, Professionalism, Value

Tasha · 22 August 2021

★★★★★ 5/5

Google

Hi my experience with Bairstow eves was fantastic Liam and Karl went over & above with customer service very good service

Mark · 6 January 2025

★★★★★ 5/5

Google

Freddie went above and beyond and made me a VIP client, I’m out viewing properties straight away!

Danielle · 11 February 2025

★★★★★ 5/5

Google

Couldn’t be happier with the service provided by Jason and the team. From viewing the property, to picking up the keys, the whole process was so straightforward and the team were so friendly and helpful. Would 100% recommend Bairstow Eves to anyone looking to move, definitely the most helpful, professional estate agents I’ve used.

Sian · 2 December 2022

★★★★★ 1/5

Google

Not even worth 1 star Really bad agency they rent to people they know, and not to people who they run credit checks on please do not use this agency to rent out your property these people are scammers and Clairessa doesn’t do her job properly or have a clue what she needs to do once the tenant stops payment they don’t care and do nothing to help landlords and leave landlords to stress out even though you have RLP they try and rip people off this is absolutely disgusting they have lost one contract of someone I know and they will for sure be loosing another one, and I will not recommend anyone to use this agency unless you would like to be scammed.

Ej · 1 June 2024

★★★★★ 5/5

Google

I’ve know Jason (estate agent manager) for a few years. Jason is the centre manager who introduced Freddie to me who has been aiding me to find good tenants for my property. I am very happy with both their services and efforts in helping me. Without them I would’ve had such a smooth experience as a landlord. I appreciate all that they have done! They are amazing

KANICIOUS · 22 August 2020

★★★★★ 5/5

Google

Jessica Pollard was very helpful with the whole buying process of my first home. She was always available to talk to and very friendly. Would 100% recommend

Josh · 29 July 2024

★★★★★ 5/5

Google

I just want to thank Freddie, Jason, Jessica and Clarissa for all of their help. Very quick process and constant communication throughout. Would highly recommend!

Sylvia · 15 August 2024

★★★★★ 5/5

Google

Have to say thank you to Bairstow eve letting team found me a house in less than 24hr. I would like to especially thank to Freddie who made it happen. What an absolute gent, thank you so much

Thanasit · 1 December 2023

★★★★★ 5/5

Google

I edited this review because my opinion has since changed, i was so well taken care of through out all this moving process, i was treated with the utmost kindness and professionalism. I recommend this agency to everyone. I would like to give a special thanks to Jason and Freddie, you were both amazing and I'm so grateful to both of you for your care.

Catia · 14 July 2020