Every review we hold for the Romford office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleJames came to price my house, was extremely knowledgeable and answered all my questions. The follow up call from Michelle was fantastic as she didn't put me under pressure to go ahead and sell and was sympathetic to my situation and very supportive, Thank you! Only little gripe was think there fees are a little high.
Keeley · 10 December 2018
Agent replied
Hi Keeley,
Thank you for such an excellent review. I am glad to read that the team were able to deliver an exceptional customer service. Your feedback has been taken on aboard and we wish you the best in all your endeavours.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleThank you very much for helping us find our new home, both Jason and Clairessa went above and beyond to make this happen we would strongly recommend you guys
Thanks again
Vikki and Dan
Daniel · 1 April 2023
Agent replied · 30 July 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery pleased with the service received from Bairstows in Romford, especially Michelle, Chelsea and Michael. We had a few hiccups with potential buyers pulling out, but each time this happened they were straight on top of things, arranging more viewings as soon as possible. Finally we got over the line this week - would recommend!
Karen · 10 December 2018
Agent replied
Hi Karen, thank you for your fantastic 5* review of our dedicated Bairstow Eves team in Romford. It is great to read that although there were some hiccups with your buyers, the team were straight on top of things and got you through the process. Best wishes, Emma.
★★★★★ 5/5
GoogleRomford branch, Amazing team promp service and fast communication thank you Freddie for keeping me informed throughout the way.
Ekrem · 7 March 2024
Agent replied · 5 June 2024
Thanks for the wonderful 5* review Ekrem! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at Romford Bairstoweves always go above and beyond to support and help with my property. …
Leyla · 13 December 2025
Agent replied · 13 April 2026
"Thank you for your kind words! At Bairstow Eves Romford, we strive to provide exceptional service and support to our clients. We are grateful for your recommendation and thrilled that Sam ensured a smooth tenancy. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleI won’t give this any star at all. POOR IN COMMUNICATION, POOR IN RESPONSE. But when they want you to sign and pay, they’re faster than the speed of light. I don’t even know if the staff handling our account knows anything about CUSTOMER SERVICE. Does not even bother how long you wait as long as they get what they want from you. Very much disappointed on how they handled our account. Lacks common sense.
Jonathan · 22 August 2023
Agent replied · 30 July 2023
Hi Jonathan, Please do contact us via review@countrywide.co.uk with any matters you wish to discus. Kind regards, Scott @ Customer Relations.
★★★★★ 5/5
GoogleThe team are great here . Freddie was helpful and informative with helping me secure a nice new place. Would recommend.
Mr · 24 December 2023
Agent replied · 31 December 2023
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHappy to use and recommend the Romford Branch - Jason and Clairessa have made this process so smooth and easy this time round (and the last time too in 2016).
I called for an update and everything was in hand with old tenants moving, finding new tenants, referencing, to contracts being signed on Good Friday.
Absolutely delighted with this smooth operation - Thank You
Harpal · 6 April 2024
Agent replied · 5 June 2024
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleHad a lovely experience working with Jason Hatton . Jason made the process of letting very smooth and easy for me as a landlord. In general Bairstow Eves Romford are very attentive and helpful. I would recommend working with them and would use them myself in future. Thank you all :)
Sharlene · 3 October 2019
Agent replied
Thank you for your glowing 5* review of our Bairstow Eves team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
★★★★★ 5/5
GoogleThank you for all your help to Jason and Jessica for moving us out very quick into a new lovely flat and very close to our work too. Jason is really a problem solver when it comes to deadlines and paperwork. I’m really happy for everything they done for us.
Delia · 11 July 2019
Agent replied
Thank you for the kind 5* review. Best wishes, Lucy
★★★★★ 5/5
GoogleNice and polite, exelente service
Liam is a superstar
Mateo · 12 July 2024
Agent replied · 16 July 2024
Thank you for leaving us your superb 5* review Mateo. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFreddie is really friendly, approachable and keen to help in the most professional and respectful way. Very prompt to reply and answer every enquiry, last but not least very fast and forward during the whole letting process. Overall excellent service.PositiveResponsiveness, Quality, Professionalism, Value
Andrei · 11 July 2021
Agent replied
Thank you for your 5* review!
★★★★★ 1/5
GoogleSellers should be extremely cautious, my experience felt pressurising and deeply unprofessional …
Hallelujah · 13 December 2025
Agent replied · 13 April 2026
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@connellsgroup.co.uk and I can look into this for you as feedback like this is concerning … More
★★★★★ 5/5
GoogleExceptional service from the very beginning. Special thanks to Jess, Jason and Freddie. The team are wonderful and were very efficient, Jess had told me she would be able to complete the let very quickly and she and the team delivered! They …
Puja · 1 May 2021
Agent replied
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks Jessica and all the Staff at Bairstow Eves Romford for your excellent customer service
PRIME · 6 February 2024
Agent replied · 5 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRenting a property through these guys! Omg Jason is amazing and sticks to his promise! so helpful and I would highly recommend. Very professional and organised! Wouldn’t go anywhere else! Thank you Jason xPositiveResponsiveness, Quality, Professionalism
Taylor · 6 June 2022
Agent replied · 5 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally helpful and were really quick at getting me viewings for some flats. And they kept me posted on updates when I chose a property to rent. Ron was really great and walked me through everything I needed and the agreement was all sorted super fast! Great friendly people would reccommend!
Adam · 10 December 2017
Agent replied
Good Morning,
Thank you for taking the time to leave this review.It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers.
Many thanks again.
★★★★★ 5/5
GoogleI recently moved to Romford to start a new job and had been house hunting for nearly 3 months. I used all the website you could think of and emailed numerous estate agents in regards to property viewings. Many took long to reply or didn’t at all. As soon as I emailed Bairstow Eve’s I received a call from Daniel. Daniel was attentive and took note of all my needs and wants in a property. I was booked in for a viewing the next day. I met Daniel outside the property I enquired about but wasn’t what I was looking for straight away Daniel informed me of a property he believed suited all my needs and fell within my price range. A viewing was arranged straight away and I was driven to the property by Daniel himself. As soon as I walked in I knew this was the property for me. Daniel introduced me to my Landlords who were as great as he mentioned and it seemed that everything fit. Another agency had the property on the market too and when they finally contacted me took a long time to make the necessary steps to ensure I would get the property. By the time they were in contact Daniel had already sorted my offer and fixed in a move in date. Within two weeks of viewing the property I moved in. Daniel was patient, kind and went above and beyond to accommodate my needs both in the property and financially. I was never made to feel like a burden rather a friend in need. When I’d call it seemed like the whole team worked together as they would already know who I was. Courtney who also helped handle my paper work was really nice and patient too. I had a great experience with Bairstow Eve’s and thanks to Daniel and Courtney I’ve found my home.
Kat · 23 August 2019
★★★★★ 5/5
GoogleAmazing service, hard working & got us to our completion.
jess our allocated estate agent was exceptional & outstanding, she went above & beyond ,nothing was ever too much to ask,she was brilliant.
The communication was so efficient & I would 100% recommend.
Thank you for helping us, so grateful to all the staff at bairstow South Street.
Emma-Marie · 7 August 2025
★★★★★ 5/5
GoogleFantastic service. I've had the pleasure of dealing with Liam, Jess and Karl through multiple transactions and they are all polite, professional, communicative and pragmatic. All of which are very appreciated through what can be a challenging process to navigate. I highly recommend them for both the sale and purchase of properties.
Matt · 28 August 2024
Agent replied · 3 August 2024
Many thanks Matt for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleUnfortunate experience with these estate agents, the first guy was friendly but booked my viewing for the wrong day, then rearranged and the lady didn't show up or respond to calls / emails for an hour and a half, claimed it was a misunderstanding. Came across completely useless
Sasha · 19 October 2024
Agent replied · 22 October 2024
Hello Sasha,
I'm sorry to hear about your experience with us. Please contact us at review@countrywide.co.uk so we can address your concerns directly.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI recently moved to Romford to start a new job and had been house hunting for nearly 3 months. I used all the website you could think of and emailed numerous estate agents in regards to property viewings. Many took long to reply or didn’t at all. As soon as I emailed Bairstow Eve’s I received a call from Daniel. Daniel was attentive and took note of all my needs and wants in a property. I was booked in for a viewing the next day. I met Daniel outside the property I enquired about but wasn’t what I was looking for straight away Daniel informed me of a property he believed suited all my needs and fell within my price range. A viewing was arranged straight away and I was driven to the property by Daniel himself. As soon as I walked in I knew this was the property for me. Daniel introduced me to my Landlords who were as great as he mentioned and it seemed that everything fit. Another agency had the property on the market too and when they finally contacted me took a long time to make the necessary steps to ensure I would get the property. By the time they were in contact Daniel had already sorted my offer and fixed in a move in date. Within two weeks of viewing the property I moved in. Daniel was patient, kind and went above and beyond to accommodate my needs both in the property and financially. I was never made to feel like a burden rather a friend in need. When I’d call it seemed like the whole team worked together as they would already know who I was. Courtney who also helped handle my paper work was really nice and patient too. I had a great experience with Bairstow Eve’s and thanks to Daniel and Courtney I’ve found my home.
Kat · 10 December 2018
★★★★★ 5/5
GoogleJason has always been very helpful and approachable and given us honest advice. Recently, he successfully let our property within 72 hours after the previous tenants finished their contract. Thanks very much Jason and team!!
S Kapadia
Sharan · 29 July 2024
★★★★★ 5/5
GoogleVery pleased with our experience! Couldn’t thank Clarissa and Freddie enough. We’re so happy with our property and customer service x
Georgina · 6 August 2023
Agent replied · 27 August 2023
Thank you for your 5* review and kind words!
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