Bairstow Eves Romford reviews

★★★★★ 5/5

Google

Amazing customer service from Jessica Pollard nothing was ever too much trouble from start to finish and she always went the extra mile to help. I’m so grateful for her fantastic customer service she is an absolute credit to your team. Thank you Karl for all your hard work too it was a pleasure dealing with you.

Keeley · 18 October 2024

★★★★★ 1/5

Google

AVOID AVOID AVOID I recently had the displeasure of dealing with Bairstow Eves Letting Agents, and it was an experience that left me thoroughly disappointed and frustrated. From start to finish, their incompetence and lack of professionalism were evident, with countless issues that made the entire rental process extremely cumbersome. The most glaring flaw was Jason, Freddie and Jessica's abysmal communication skills. They were consistently unresponsive, failing to return calls, emails, and messages promptly. It often felt like we were chasing them for necessary information, updates, or even simple questions. This lack of communication created unnecessary stress and wasted valuable time. Unreasonable Charges: The letting agency imposed exorbitant fees and charges for their services, without any tangible value in return, leaving us feeling exploited and taken advantage of. The lack of transparency in their fee structure only added insult to injury. Overall, my experience with Bairstow Eves Letting Agents was nothing short of a nightmare. From their poor communication, and unreasonable charges, they consistently underperformed and failed to meet even the most basic standards expected from a letting agent. I strongly recommend steering clear of Bairstow Eves Letting Agents to avoid unnecessary stress, wasted time, and unfulfilled expectations. There are undoubtedly better options available in the market that prioritize professionalism, efficiency, and tenant satisfaction.

James · 30 June 2023

★★★★★ 5/5

Google

Thank you for selling my flat. you provided a good set of photos and showed round those interested until it was sold. Thank you to Karl and Liam for pricing the flat and the initial set up, and to Jessica for her endless efforts in getting the final deal completed - Well Done

Laurence · 7 December 2024

★★★★★ 5/5

Google

Have not always had the best experience with Bairstow Eves in the past, but have been dealing with Demi Reid in recent years and she is always very helpful and pleasant to deal with

Martin · 16 August 2026

★★★★★ 5/5

Google

Freddie, Jason, Jessica, and Clairessa made the entire process simple, stress free, and streamlined. Emails were sent as promised, and they let me know as soon as everything was completed. I popped into the branch, and 10 days later I’ve got a new home. Fantastic !

Robert · 5 February 2025

★★★★★ 5/5

Google

Jason from the romford branch was very helpful he had my property rented out within a few days he was honest from start to finish it was hassle free. Will be reccomending to other Landloards.

Gemma · 23 July 2026

★★★★★ 5/5

Google

I just wanted to share my experience with Bairstow Eve in Romford. I can’t thank enough to Jason and his team to make our journey so smoothly as finding a place can be stressful enough. Thank you listening to all our queries and give us reassurance on every step of the way.

Kauthar · 9 September 2024

★★★★★ 5/5

Google

I had a great experience with Bairstow Eves, especially with the help of Muhammad Khan. He was very professional with guiding us during the process of purchasing the property, constantly keeping us updated.

Singh · 23 July 2026

★★★★★ 4/5

Google

Having dealt with a number of estate agents over many years I can honestly say that I rate this office very highly indeed. The only reason they have got four stars and not five is that they have to recommend their parent company's legal services for conveyancing. Countrywide Conveyancing is to be avoided. However Bairstow Eves Romford gave us outstanding service. Many times the individuals on the sales team, particularly the manager James, went literally miles out of their way to help a vulnerable individual involved in the sale and gave great assistance in very difficult circumstances. Highly recommended.PositiveResponsiveness, Quality, Professionalism

Ralph · 22 August 2022

★★★★★ 5/5

Google

We had an amazing experience with Bairstow Eves. It started with viewing the flat we've been interested in. The agent that came to show us the property was very nice and patient. We want to say a big thank you to Freddie, he answered all my questions even when I texted him during the day. The check process took 1 day and next day we've been told when we can move. Just prepare all the documents and you can move to a dream place with their help.

Kasy · 22 August 2022

★★★★★ 5/5

Google

A completely painless process, from first valuation meeting and through the viewings we have been kept informed and up to date with everything. Highly recommend this team.

Paul · 16 August 2026

★★★★★ 5/5

Google

Just wanted to say a huge thank you to Freddie and Clairessa especially. They have made my home searches feel so seamless and I find they go above and beyond for me on all occasions and consistently keep me up to date. They have been so accepting of my circumstances and it’s not something that other agents support. So again, thank you guys!! Highly recommend this branch!

Perdy · 22 August 2023

★★★★★ 1/5

Google

Terrible experience with Bairstow Eves Romford - Poor communications. - Ignore their own Terms of Business - Let my property out to a tenant that has so far failed to pay the first rent due upon moving in. - Upon informing the branch of this, zero response back as I suppose their commission has been received. I will avoid that branch and Bairstow Eves/Countrywide in future.

Ladipo · 22 August 2023

★★★★★ 5/5

Google

I couldn’t have asked for better service from the staff at Bairstow Eves, in particular Freddie and Clairessa. Communication has always been quick and efficient. They did everything they can to ensure I get the keys to my new property as soon as possible. They have made what would usually be a very stressful situation as smooth and as stress free as possible. 100% recommend!!!

Kristina · 22 August 2023

★★★★★ 5/5

Google

Baristow eves Romford is excellent 👍 we were very pleased with Nicola ewin service provided to us she always available and happy to answer all our questions communication was quick and efficient, Nicola ewin and carly Spillman consistently engaged with me throughout the process of my property They regularly updated everything to me I extremely very Happy 😃 I highly recommend Baristow eves Romford Thank you so much Nicola evin 🙏

Vikitapatel · 31 January 2023

★★★★★ 5/5

Google

Jessica and Jason are a credit to Bairstow Eves (Romford Branch). Me and my family were extremely pleased with the service they provided to us. Jessica was always available to answer any of our questions and was extremely helpful and responding to emails in a timely and professional manner. Jason is polite and helpful too. They were both supportive and also patient with us in the letting process. I would definitely recommend anyone to use Bairstow Eves (Romford branch) great service. Me and my family are extremely grateful to them for the service they provided. 5 stars all round.PositiveResponsiveness, Quality, Professionalism, Value

Sandra · 22 August 2021

★★★★★ 5/5

Google

Anyone wanting to let their property, use Jason, Freddie & Jessica at Bairstow Eves Romford! Jason and his brilliant team have let and managed my property for many years now and when the tenancies have come to an end they have re-let my property within 72 hours on every occasion. What I really like about Jason is that he treats my property as if it was his own and really cares about the quality of tenants he places in my property. If you want a team of caring, efficient professionals looking after your property then give them a call and find out for yourself how good they really are!PositiveResponsiveness, Quality, Professionalism, Value

Antony · 22 August 2021

★★★★★ 5/5

Google

Myself and my partner rented with Bairstow Eves Romford for 6 months. From start to finish the agency were super responsive and attentive - especially Jason who was always available for a chat over the phone to answer any queries. Due to unforeseen circumstances we sadly had to leave our property, the agency were so understanding and even offered to advertise the property while we still had time left in our tenancy to try and help our situation by getting another set of tenants in early. Freddie went above and beyond to make our early termination as smooth as possible. The service and professionalism we received was a complete breath of fresh air as opposed bad experiences we encountered with previous estate agents. Could not recommend the team at Bairstow Eves Romford enough!PositiveResponsiveness, Professionalism

Ellisha · 22 August 2021

★★★★★ 5/5

Google

Garry has been awesome to deal with on what has been a non trivial property sale due to a death where the family are geographically remote. Garry has gone way beyond what you'd expect to help prepare the property for sale and the team did a great job with viewings.

Rob · 6 May 2024

★★★★★ 5/5

Google

Lockdown was coming through on 5th And the team including Jessica and Jason did their best to get the property adverted professionally. The property got the value i wanted to rent it out as well. The team did an amazing job to get it on to the market and rented out within 72 hours. This include marketting, contract, electricity and gas PAT tests and the person moving in. The team also kept communicating with me as of when required and very quickly to answer any queries I had. Truly professional and quality service. Well done guysPositiveResponsiveness, Quality, Professionalism, Value

Kaveesh · 14 July 2021

★★★★★ 5/5

Google

Really pleased with their Romford branch service especially Misha Shah who helped us tremendously. She is professional, Explained everything well & time to time contacted us which stage we are in the process & how she can help with that to achieve our goal. we like to thank Misha all her hard working and remarkable service.

Riaz · 1 December 2023

★★★★★ 5/5

Google

Lockdown was coming through on 5th And the team including Jessica and Jason did their best to get the property adverted professionally. The property got the value i wanted to rent it out as well. The team did an amazing job to get it on to the market and rented out within 72 hours. This include marketting, contract, electricity and gas PAT tests and the person moving in. The team also kept communicating with me as of when required and very quickly to answer any queries I had. Truly professional and quality service. Well done guys

Maths · 3 December 2020

★★★★★ 5/5

Google

Staff are very courteous and caring. I was impressed by the level of communication and commitment by each staff. They will answer any doubts you may have and if unsure, they will find out and let you know. Aftercare was very good too, calling to make sure everything is ok. I have bought a flat from them 4 years ago and put a property for rent through them 2 weeks ago. Special thanks to Jessica N., Freddie W. and Manager Jason, they are assets to the company!

Rahul · 14 July 2020

★★★★★ 5/5

Google

So far our experience as incoming tenants has been great, and a huge improvement on previous experiences renting. Freddie has been incredibly communicative and has helped make the experience relatively stress free through viewing and referencing. Thank you!

Nicholas · 28 August 2024