5/5
Nice and polite, exelente service Liam is a superstar
Agent replied · 25 August 2024
Thank you for leaving us your superb 5* review Mateo. Best wishes, Lucy, Customer Relations.

Trusted Agent profile · Romford, Greater London
Verified
★★★★★
306 reviews across 1 platform
132 South Street, Romford, Greater London, RM1 1TE
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Romford, Greater London, at 132 South Street, is rated 4.4 out of 5 across 306 reviews on 1 platform, including 306 Google reviews rated 4.4.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
Nice and polite, exelente service Liam is a superstar
Thank you for leaving us your superb 5* review Mateo. Best wishes, Lucy, Customer Relations.
5/5
Freddie is really friendly, approachable and keen to help in the most professional and respectful way. Very prompt to reply and answer every enquiry, last but not least very fast and forward during the whole letting process. Overall excellent service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review!
5/5
Thank you for all your help to Jason and Jessica for moving us out very quick into a new lovely flat and very close to our work too. Jason is really a problem solver when it comes to deadlines and paperwork. I’m really happy for everything they done for us.
Thank you for the kind 5* review. Best wishes, Lucy
1/5
I won’t give this any star at all. POOR IN COMMUNICATION, POOR IN RESPONSE. But when they want you to sign and pay, they’re faster than the speed of light. I don’t even know if the staff handling our account knows anything about CUSTOMER SERVICE. Does not even bother how long you wait as long as they get what they want from you. Very much disappointed on how they handled our account. Lacks common sense.
Hi Jonathan, Please do contact us via review@countrywide.co.uk with any matters you wish to discus. Kind regards, Scott @ Customer Relations.
5/5
Many thanks Jessica and all the Staff at Bairstow Eves Romford for your excellent customer service
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
Sellers should be extremely cautious, my experience felt pressurising and deeply unprofessional …
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@connellsgroup.co.uk and I can look into this for you as feedback like this is concerning … More
5/5
Renting a property through these guys! Omg Jason is amazing and sticks to his promise! so helpful and I would highly recommend. Very professional and organised! Wouldn’t go anywhere else! Thank you Jason xPositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
Exceptional service from the very beginning. Special thanks to Jess, Jason and Freddie. The team are wonderful and were very efficient, Jess had told me she would be able to complete the let very quickly and she and the team delivered! They …
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
I heard alot of good things about Bairstow eves, it's only when I went into the ROMFORD Branch I knew why they were really good. I was very nervous about letting my property out and didn't know what process to follow etc. I spoke to Ozlem Belinder from the branch, she was extremely helpful. She just asked me a few questions and that was it, she knew exactly what I wanted from my tenants. She really put my mind at ease. She dealt with absolutely everything. She went out of her way to help me through this process. If it wasn't for Ozlem I would have struggled. She kept me up to date about everuthing. I would definitely recommend OZLEM and her team at Romford for all their hard work.
5/5
I recently moved to Romford to start a new job and had been house hunting for nearly 3 months. I used all the website you could think of and emailed numerous estate agents in regards to property viewings. Many took long to reply or didn’t at all. As soon as I emailed Bairstow Eve’s I received a call from Daniel. Daniel was attentive and took note of all my needs and wants in a property. I was booked in for a viewing the next day. I met Daniel outside the property I enquired about but wasn’t what I was looking for straight away Daniel informed me of a property he believed suited all my needs and fell within my price range. A viewing was arranged straight away and I was driven to the property by Daniel himself. As soon as I walked in I knew this was the property for me. Daniel introduced me to my Landlords who were as great as he mentioned and it seemed that everything fit. Another agency had the property on the market too and when they finally contacted me took a long time to make the necessary steps to ensure I would get the property. By the time they were in contact Daniel had already sorted my offer and fixed in a move in date. Within two weeks of viewing the property I moved in. Daniel was patient, kind and went above and beyond to accommodate my needs both in the property and financially. I was never made to feel like a burden rather a friend in need. When I’d call it seemed like the whole team worked together as they would already know who I was. Courtney who also helped handle my paper work was really nice and patient too. I had a great experience with Bairstow Eve’s and thanks to Daniel and Courtney I’ve found my home.
5/5
Amazing service, hard working & got us to our completion. jess our allocated estate agent was exceptional & outstanding, she went above & beyond ,nothing was ever too much to ask,she was brilliant. The communication was so efficient & I would 100% recommend. Thank you for helping us, so grateful to all the staff at bairstow South Street.
5/5
I recently moved to Romford to start a new job and had been house hunting for nearly 3 months. I used all the website you could think of and emailed numerous estate agents in regards to property viewings. Many took long to reply or didn’t at all. As soon as I emailed Bairstow Eve’s I received a call from Daniel. Daniel was attentive and took note of all my needs and wants in a property. I was booked in for a viewing the next day. I met Daniel outside the property I enquired about but wasn’t what I was looking for straight away Daniel informed me of a property he believed suited all my needs and fell within my price range. A viewing was arranged straight away and I was driven to the property by Daniel himself. As soon as I walked in I knew this was the property for me. Daniel introduced me to my Landlords who were as great as he mentioned and it seemed that everything fit. Another agency had the property on the market too and when they finally contacted me took a long time to make the necessary steps to ensure I would get the property. By the time they were in contact Daniel had already sorted my offer and fixed in a move in date. Within two weeks of viewing the property I moved in. Daniel was patient, kind and went above and beyond to accommodate my needs both in the property and financially. I was never made to feel like a burden rather a friend in need. When I’d call it seemed like the whole team worked together as they would already know who I was. Courtney who also helped handle my paper work was really nice and patient too. I had a great experience with Bairstow Eve’s and thanks to Daniel and Courtney I’ve found my home.
5/5
Ozlem Belinder has been very helpful all the way through the process and she has kept us informed and guided us all the way. She is a great asset for Bairstow Eves Letting Romford. Bairstow Eves Letting have delivered on what they said and our flat let was agreed within a week after the appointment and we have been pleased with that. In line with our agreement. We have been pleased with Ozlem and Jasen through out the process.
1/5
Unfortunate experience with these estate agents, the first guy was friendly but booked my viewing for the wrong day, then rearranged and the lady didn't show up or respond to calls / emails for an hour and a half, claimed it was a misunderstanding. Came across completely useless
Hello Sasha, I'm sorry to hear about your experience with us. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
Jason has always been very helpful and approachable and given us honest advice. Recently, he successfully let our property within 72 hours after the previous tenants finished their contract. Thanks very much Jason and team!! S Kapadia
5/5
Fantastic service. I've had the pleasure of dealing with Liam, Jess and Karl through multiple transactions and they are all polite, professional, communicative and pragmatic. All of which are very appreciated through what can be a challenging process to navigate. I highly recommend them for both the sale and purchase of properties.
Many thanks Matt for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Very pleased with our experience! Couldn’t thank Clarissa and Freddie enough. We’re so happy with our property and customer service x
Thank you for your 5* review and kind words!
5/5
We have been renting with Bairstow Eves for about 4.5 years now, although it wasn't always great, since the change in the property manager, we've seen a huge different in the responses and service and support received in the last few months. Special thank you to Louise Simpson who has not only been promptly dealing with our issues but also follows up on if the maintenance has been carried out. Good work, keep it up! - Rohima & Fokrul.
5/5
Thank you Freddie, Jess, Jason and Clairessa for getting me a property within 72 hours. Very efficient!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
I called this agency to have information about a renting flat and literally the gentleman on the phone was very rude and impatient asking me a thousand questions without having the opportunity to have information first. I will be moving with a dog so I needed to ask if the flat was pet allowed. I will be moving with my husband so normally the agency/landlord needs a total income. This gentleman was asking only about my income and when i replied saying about the total income because we are two people moving he said 'no, what your income'. Well that's to say, thousand of quick questions with out any courtesy or pleasure to talk to a potential new tenant means that they don't have time to care about their business they just need to rent the flat quickly and take the percentage from landlord not caring about anything else. This was the first impression. I just refuse to talk to him I don't normally do this but I and hang up on him. No thanks 1 minute of impolite conversation done! Lets move to nicer agencyNegativeProfessionalism
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
If your looking for a property then I would highly recommend Bairstoweves. The romford branch team are knowledgeable and friendly from the moment you step in the door till the moment you leave. I'd like to say a particular thank you to Jason for all his help and kindness through this stressful process. He was very professional and really just went that little bit further in finding us what we wanted. He sold us a dream. I can not fault bairstowes team, they have been nothing but amazing! Victoria
5/5
Called the branch yesterday for a repair I needed done in my house. The branch were so nice and helpful, they transferred me to my property manager Keegan. He was very understanding and knowledgeable on the repair, he spoke to the landlord straight after getting off the phone with me and got the issue sorted the same day. Great service, very caring.
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
I recently rented my property through Bairstow Eves and the team were very responsive and helpful. Thank you so much Jason, Jessica, Freddie and Clairessa!
Many thanks for your kind words and fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
Thank you to Freddie and Clairessa for finding me a property within 24 hours because I became a VIP tenant. Great Service
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bairstow Eves's Romford office has 306 reviews across 1 platform: 306 on Google.
Bairstow Eves Romford is rated 4.4 out of 5 across all 306 reviews, and 4.4 out of 5 on Google from 306 reviews.
Bairstow Eves Romford, 132 South Street, Romford, Greater London, RM1 1TE.