Trusted Agent profile · Romford

Andrews Estate Agents reviews in Romford

★★★★★ Excellent

2,628 reviews across 2 platforms

20 North Street, Romford, RM1 1BH

Part of Andrews, see every office.

Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,628 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.

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4.9 / 5

518

Reviews on Google

This office

Trustpilot logo

2,110

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great Service Provided by Max at…

Great Service Provided by Max at Andrews PurleyThroughout my home buying process, Max was amazingly communicative, efficient and supportive. Max always promptly answered calls and emails, keeping me informed with updates in a timely manner and helping make sure we got to the finish line. Overall, a great experience

Jade · 22 April 2024

Agent replied · 12 June 2024

Hi Jade, thank you for the five star review. Brilliant to see that Max and the team were able to help you each step of the way and push your purchase through to completion. We hope you are settling in well to your new home and thanks again, Rhys.

5/5

Trustpilot

Highly recommend!!! Zy was a star.

Zyad was so helpful and went above and beyond to help us through the entire viewing process up until the end. Although we ended up with another property, we enjoyed our experience with Andrews and especially Zy! 1000stars.

Aisha · 28 October 2024

Agent replied · 23 November 2024

Thank you, Aisha! We're thrilled to hear Zyad provided such excellent service. We appreciate your kind words and hope you enjoy your new home! Best wishes, Jake

5/5

Google

Amazing service through out from Kish and Samuel in Romford. Kish Provided advice and guidance before property was on the market. Pictures were taken by professional photographer and looked amazing. In couple of weeks, we got an offer for out flat. Kish and Jill helped enourmously during conveyancing property and managed to complete before deadline. We'll definately recommend and use Kish again.

Paulius · 21 June 2023

Agent replied · 20 June 2024

Hi Paul, Thanks so much for your kind words. Really pleased that we managed to get you moved and hope you enjoy your new place for many years to come. Thank you for taking the time to leave us a review and wish you and the family all the best for the future. KR Kish

5/5

Google

The best experience ever I really like Andrews and all the staff, the costumer service is one of the best we had in the last 2 years looking around for the right house for me. smiling people and always polite and ready to help in any situation. their cordiality put you at ease during this stressful and exciting moment thanks Samuel ;)

Andrea · 21 June 2023

Agent replied · 20 June 2024

Hi Andrea, thanks so much for leaving us a 5 star review! KR Kish

5/5

Google

Really happy with the service my partner and I got from Andrews, especially Ranjan who was an absolute sweetheart. She took the time to explain everything clearly, answered any questions we might have had and just made the whole process seem easy. Would definitely recommend them to anyone I know who might be looking to move or buy in the area !

Rachelle · 21 June 2023

Agent replied · 20 June 2024

Good afternoon Rachelle, we’re so glad to hear that you had a smooth experience with Ranjan! KR Kish

5/5

Google

Very happy with the service, my husband and I got from Andrews, especially Paul Davidson who was very profesional. He took the time to explain everything clearly, answered any questions we might have had and just made the whole process seem easy. Would definitely recommend them to anyone I know who might be looking to move in the area ! Thank you!!

Irina · 21 June 2023

Agent replied · 20 June 2024

Hi Irina, thanks so much for taking the time to leave a review for Paul! KR Kish

5/5

Trustpilot

I spoke with Molly and I was given…

I spoke with Molly and I was given extremely helpful and practical information. I was told I would be kept aware of anything in future that could be done to help as well.

Matthew · 9 May 2026

Agent replied · 5 June 2026

Thank you for your wonderful feedback! We're thrilled to hear that Molly provided you with helpful information. We look forward to assisting you in the future.

5/5

Trustpilot

Tanya was brilliant

Tanya was brilliant! Getting 9 viewings in just 3 week and a sale in under a month!Even when we had to pull out of the house we were buying she was still supporting and kept the whole chain on board. Highly recommended

John · 24 August 2024

Agent replied · 24 October 2024

Thank you, John! We're thrilled to hear about your positive experience with Tanya. Your recommendation means a lot to us.

5/5

Trustpilot

Brian Barnsby​​​​ was brilliant with…

Brian Barnsby​​​​ was brilliant with guidance of the sale of my property. He check in with me step by step to see how things were going I would recommend Brian anytime thanks a million Brian you deserve more than 5 stars

Kimie · 9 September 2024

Agent replied · 24 October 2024

Thank you, Kimie! We're thrilled to hear about your positive experience with Brian. Your recommendation means a lot to us.

5/5

Google

Really happy with the service offered by Andrews, especially Samuel. He explained everything clearly, put us in touch with the right contacts for our conveyancing and lending process and made us feel at ease, especially since we are first-time buyers. He is very dedicated and passionate about his role which was definitely a deciding factor when we chose to purchase through Andrews. Thank you for keeping us informed throughout the transaction Samuel!

Havi · 21 June 2022

Agent replied · 20 June 2024

Good afternoon Haviena, thanks for leaving us 5 star feedback! KR Kish

5/5

Google

A genuinely superb service provided by Kish, Kamilija and James. Before instructing on the sale of my house I sought quotes from a variety of estate agents and Kamilija (who visited for the initial quote and valuation) was head and shoulders above the competition. Very professional, straightforward and sensible, she gave a great impression. My instincts were more than correct, as throughout the entire process, from arranging viewings right through to completing the sale the Andrews team were on top of everything from start to finish. I rarely leave reviews as gushing as this but it is equally rare that I get service as outstanding as this. Well done and a massive thank you to all. You're a credit to the industry and Andrews are very lucky to have you.

James · 19 January 2025

Agent replied · 22 January 2025

Thank you James, for your fantastic review! We're thrilled to hear about your positive experience with Kish, Kamilija, and James. Your kind words mean a lot to us, and we're grateful for your support. If you need anything else, feel free to reach out. Best wishes, Jake

3/5

Trustpilot

Andrews Estate Agents Bear Flat

A big thank you to Emily and Keith at Andrews in Bear Flat Branch for helping to push my purchase over the line.They were calm and knowledgeable and used their experience to keep all interested parties in the loop. They chased up solicitors when needed and passed on relevant information quickly. I would certainly recommend them.

John · 15 November 2023

Agent replied · 12 June 2024

Hi John, thank you so much for taking the time to leave us a review and it's brilliant to see that you had such a positive experience.We do of course always aim to improve our service and would love to know how we could have made your dealings with us worthy of the full five stars, if there's anything you'd like to share with us about how we could have done better or anything we can improve on, please drop me a line to RMessenger@AndrewsOnline.co.ukThanks, Rhys

5/5

Trustpilot

Friendly and Bubbly Staff

Issy was extremely friendly and very helpful. Really made the whole viewing experience feel so easy and less of an interrogation. Both Issy and Molly have been great with their communication during the process.Many thanks Dale and Thea

Dmonic · 17 October 2024

Agent replied · 24 October 2024

Thank you, Dale and Thea. It's great to hear that you found Issy and Molly really friendly and helpful.

5/5

Google

Very professional and polite people! It has been a pleasure doing business with them! Kamilija was grate from day 1, always smiling and helpful. She has responded to all my enquiries in a quick and professional manner always giving 110%, you could really tell she enjoys her job. I would recommend them to anyone!

Sergiu · 23 December 2023

Agent replied · 20 June 2024

Hi Sergiu, thank you for writing a five star review. It is great to hear Kamilija has been great from day 1 and always kept a smile on her face and even gave 110%! I am sure Kamilija will have a smile on her face after she sees this review. Thank you for the recommendation too and all the best, Laura.

5/5

Trustpilot

Jasmine Gyde

Jasmine Gyde is wonderful. She was allocated to my property earlier last year and despite having to navigate through some challenges, she always works to deliver. A very friendly, sweet and selfless individual who will go above and beyond. Jasmine is an asset to Andrews. 💯

Ishaq · 31 May 2024

Agent replied · 12 June 2024

Hi Ishaq, thank you for sharing your experience, we know that Jasmine will really appreciate seeing your kind feedback. Brilliant to see she was of such help to you when you needed her! Thanks again, Rhys

5/5

Trustpilot

Helpful staff and quick to respond

Shamiya was lovely, very friendly and helpful and very quick to respond to any emails or phone calls when I needed her. She helped me secure a rental within a couple of days after months of searching and disappointment.

Jake · 26 September 2024

Agent replied · 24 October 2024

Thank you, Jake. It's great to hear Shamiya provided such excellent service and helped you secure a rental quickly. We hope you enjoy your new home.

5/5

Google

Kamilija has been fantastic in helping to sell my flat. The sale has been full of ups and downs that have been out of their control, but she has been fantastic in keeping me in the loop and going the extra mile for me and my family. It's very much appreciated and I couldn't recommend her and by association Andrews enough!

Liam · 21 June 2023

Agent replied · 20 June 2024

Hi Liam, thanks so much for taking the time to leave Kamilija such a lovely review. She has certainly worked hard on your file! KR Kish

5/5

Google

I had a smooth experience all through the process. From the initial viewing to the referencing to contract signing and moving in. Nathan Summerfield was very helpful and attended to all queries we had. Was also patient with all our many questions. Nathan, Paul and Nathan H were really pleasant and professional and always proactive with responding to messages and emails. Thanks Andrews Romford for the smooth experience.PositiveResponsiveness, Quality, Professionalism, Value

Juwon · 21 June 2022

Agent replied · 20 June 2024

Good afternoon Juwon, thank you for leaving us such a great review. We are really pleased that you had a smooth experience.

5/5

Trustpilot

Excellent valuation advice

We recently had a valuation visit from Catherine Turner of the Bear Flat office. Catherine was extremely knowledgeable and personable and gave us excellent advice. This has given us just the information we need at this stage of our potential sale.

Stephen · 21 August 2024

Agent replied · 24 August 2024

Thank you, Stephen. We're very happy to hear that Catherine provided you with valuable advice and a positive experience. Please get in touch again when you decide to sell.

5/5

Trustpilot

Exceptional Service - Isaac Made Buying a House a Breeze!

If you're looking for a real estate agent who goes above and beyond, then look no further than Isaac, he works for Andrews. We recently purchased a house, and Isaac's support throughout the entire process was nothing short of incredible.From the very beginning, Isaac was incredibly knowledgeable and patient. He took the time to understand our needs and wants in a home, and he never made us feel pressured to settle for anything less than perfect. He was always available to answer our questions, no matter how big or small, and his communication was prompt and clear.One of the things we appreciated most about Isaac was his positive and reassuring attitude. Buying a house can be stressful, but Isaac always kept us calm and informed. When things slowed down during the process, he was there to reassure us and keep us moving forward.We honestly couldn't have asked for a better experience. Isaac is a true professional, and we highly recommend him to anyone looking to buy or sell a home. In fact, we can't wait to recommend him to our friends and family.

Juliana · 10 April 2024

5/5

Trustpilot

I had a good experience with Andrews…

I had a good experience with Andrews group. Sammi was very kind and took his time showing me around the property and discussed all the necessary details at length. He made sure to answer all my queries. Good customer service!!👍

Jugal · 30 August 2024

Agent replied · 24 October 2024

Thank you, Jugal. Your feedback on the positive viewing experience with Sammi is greatly appreciated.

5/5

Google

Honestly can’t thank Andrews Romford enough for getting our sale over the line, they were able to achieve what FIVE other agents couldn’t do. So professional and very personal every step of the way. Thank you Kish for making it happen!

Ross · 12 August 2024

Agent replied · 26 August 2024

Thank you, Ross. We're happy to have finally got your sale over the line! Kish and the team really appreciate your kind words. Best wishes.

5/5

Trustpilot

Paul and Elliot were excellent and…

Paul and Elliot were excellent and clearly know the local market extremely well. Provided us with good advice and pitched the property price just right.We have consistently used Andrews over many years and have always received excellent service.

John · 30 September 2024

Agent replied · 24 October 2024

Thank you, John! We're thrilled to hear that Paul and Elliot provided excellent service and valuable advice. Your continued trust in Andrews means a lot to us.

1/5

Trustpilot

I had the extreme misfortune to rent a…

I had the extreme misfortune to rent a property from Andrews in the South Wales area. Portfolio Property Manager was Nicola Holdaway. What a vile company to deal with, rude and obnoxious staff who couldn't care less. Getting any response from her was a nightmare, so unprofessional, I would not recommend this company and will certainly never use them again.

Jude · 24 June 2023

Agent replied · 12 June 2024

Jude,Thank you for reviewing Andrews. I'm sorry to hear about your experience. I would welcome the chance to investigate what has happened so that we can ensure we take any corrective action. Delivering strong customer experiences is very important to us.If you were willing to drop me a line at choward@andrewsonline.co.uk I would be most grateful.Kind regardsCarl HowardGroup CEO, Andrews

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Questions about Andrews Estate Agents

Has Andrews won any awards?

Yes. In The Trusted Agent 2026 awards: Andrews, Romford won Platinum; Andrews, Tunbridge Wells won Gold; Andrews, North Cheam won Gold; Andrews, Reigate won Trusted Agent; Andrews, Longwell Green won Trusted Agent; Andrews, Carshalton won Trusted Agent; Andrews, Worcester Park won Trusted Agent; Andrews, Yate won Trusted Agent.

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Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.

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