Trusted Agent profile · Romford
★★★★★
2,625 reviews across 2 platforms
20 North Street, Romford, RM1 1BH
Part of Andrews, see every office.
Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,625 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
GoogleAmazing team at Andrews Romford, letting mine and my partners first apartment has been a quick, easy and overall hassle free process. I had Nathan assisting me and he's a class gent, moving mountains to make sure we could progress fast. Couldn't praise him enough! Thank you Nathan :)
Thank you, Dean! We're thrilled to hear about your positive experience with Nathan and our team.
5/5
TrustpilotJodi is warm, friendly and helpful
I am currently in the process of renting a property through Andrews. Jodi has been amazing right from the start. She is warm, friendly, helpful and knowledgeable. She made me feel at ease as soon as we started talking on the phone and has been so kind to me and my family. I really do appreciate that. Thank you so much for everything 😊
Hi Sara, fantastic to see such a positive review for the team at Andrews Cheltenham, with particular reference to Jodi. We feel that clear communication is key to any move in order to try and ease any stress, looks like Jodi has been on hand to assist throughout. Thanks, Rhys
5/5
GoogleThe team at Andrews provided a professional and supportive service throughout my house sale. I would thoroughly recommend their services.
Dear John, thank you for your wonderful review! We're thrilled to hear you had a positive experience with our team during your house sale. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best regards, Andrews Romford.
1/5
GoogleExtremely disappointed. First time I ever had such a bad experience with the property agents. They rented out my property deducted there fee but no signs of rent in account. My property it’s my rent so basically they really don’t bother . …
We’re very sorry to read your feedback and to hear that you’ve been disappointed with your experience. We would like to clarify that the tenancy for your property only commenced on … More
5/5
GoogleI commend Andrews letting agency; James Shakira and Tierney on their humanistic approach to communicating with me as a client, Most of the time I spoke with Shakira who was very reassuring with her positive attitude and smiling voice.
Dear Yvonne, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with James, Shakira, and Tierney. Your kind words motivate us to continue delivering exceptional service. We appreciate your support and look forward to assisting you in the future. Best wishes , Lisa
5/5
TrustpilotWe have a few properties we rent out…
We have a few properties we rent out through Andrews and have built a good rapport with julie Calver.
Dear Steve, Thank you for your wonderful review and for highlighting your positive experience with Julie Calver. We're thrilled to hear about the rapport you've built. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best regards, Andrews Head Office
5/5
TrustpilotI have to say that Emma is a superstar
I have to say that Emma is a superstar. She was the most professional and friendly salesperson we encountered during our home viewing experience. We loved her service. Her responses and suggestions were always very timely and helpful throughout the home buying process. We recommend Emma to everyone. Z & S
Thank you for the review and recommendation. It is fantastic to hear how Emma was the most professional and friendly agent you came across and assisted in your search. Thanks again , Lisa
5/5
GoogleI would like to give a huge vote of confidence to Ranjan Khilosia, Senior Property Manager at Andrews Lettings & Management. We had to get involved helping a mutual client today, and Ranjan went above and beyond to assist. I don't know what else to say other than without the actions of Ranjan today we would have struggled, she has taken a large amount of pressure off the client by taking initiative. You couldn't be in better hands.
Good afternoon, thanks for giving us a 5 star review and for your kind words towards Ranjan! KR Kish
5/5
GoogleKamilija and Kish helped me through the complicated process of selling and involved me at every stage, explaining and going beyond expectations in making sure I was fully aware of the process from start to finish. The whole team in this …
Thank you for your wonderful review! We're thrilled to hear that Kamilija, Kish, and the team made your selling experience stress-free. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa
5/5
GoogleAmazing experience doing business with Andrews. Kish has been assisting this buy all the way through. Very quick and responsive to questions asked and help needed. Very friendly and reliable and trusted Agency to work with. Very good in communication and giving advise on what my best options are.
Thank you, Mrs. Hussenboccus! We're thrilled to hear about your positive experience with Kish and our team. Your kind words mean a lot to us. Best wishes in your new home!
5/5
TrustpilotAm so happy with the whole team
Am so happy with the whole team. The letting team mostly cartin and her manager took an extra effort to help me set up everything. Am really happy and work with them. They pay attention to detail.
Hi Leila, thank you for your wonderful feedback! We're thrilled to hear that Cartin and the team made your experience exceptional. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future! Best wishes , Lisa
5/5
TrustpilotOutstanding First-Time Buyer Experience with Exceptional Support from Elliot
As a first-time buyer, I couldn’t have asked for a better experience. The agency found me the perfect flat in Bristol, and Elliot was exceptional throughout the process. He always kept my best interests at heart, providing clear guidance and support. Highly recommend their service.
Thank you, Boyan! We're thrilled to hear about your positive experience. Elliot and the team are dedicated to providing exceptional service. Enjoy your new flat in Bristol!
5/5
TrustpilotI have been dealing with Michelle for a…
I have been dealing with Michelle for a number of years. She is polite, pleasant and efficient. I cannot recommend her highly enough and thank her for all her assistance as well as the reminders. Without her help, management of my flats would be in terrible shape.Thank you Michelle..
Thank you, Cyrus, for your kind words! We're thrilled to hear about your positive experience with Michelle. Your feedback is greatly appreciated.
5/5
TrustpilotVery caring property management support
For past 10 years time of my living abroad, I had no worries about my property thanks to Michelle. She has been always nice and promptly coordinated beautifully between me and tenants. Thanks Michelle from Andrews southfield once again and she is really good asset for Andrews property group.
Thank you, Minsuk, for your kind words! We're thrilled to hear about your positive experience with Michelle. She truly is an asset to our team.
5/5
TrustpilotShamiya We Love You
Shamiya was very friendly and welcoming upon arrival. She gave us a lovely tour of the flat we were viewing and was very knowledgeable about the property. Myself and my partner also like how engaging and personable she was with us and gave us the best property viewing experience as possible.
Hi Daniel, thank you for taking the time to write us a review and to share your experience. We know Shamiya will really appreciate seeing your feedback and we are really pleased you had an enjoyable viewing with Shamiya. Thanks again, Rhys
5/5
TrustpilotThank you very much to MONIKA
Thank you very much to MONIKA, for the help and advice given to me for the property
Thank you, Iulian-Sorin Bancianu, for your kind words and perfect rating! We're thrilled to hear that Monika was able to assist you effectively. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
5/5
TrustpilotHighly recommended.
Sameer, Kinga and Mikesh were fantastic at finding the right tenants for my property. They provided a professional and high quality service, and I am very happy with the results. Communication was great throughout the process. They were friendly and efficient, with good advice; which made the process much easier. I would highly recommend them. Thank you Sameer, Kinga and Mikesh!
Hi Nicola, thank you for the review. Fantastic to see that the team have been on hand to find you a tenant, keeping you updated through each step of the way. We believe in building strong relationships with open and honest communication, it certainly looks like we've achieved that in your experience too. Thanks, Rhys
5/5
TrustpilotGreat customer service
Conor has been great to work with, he’s been professional and efficient in dealing with our purchase. He has kept me updated on the purchase of our property, whilst managing complex situations with the buyer. Very good customer service. Thanks, Conor.
Thank you, Shane! We're thrilled to hear about your positive experience with Conor. Your feedback is greatly appreciated. Best wishes , Lisa
5/5
TrustpilotLOUISE GONELLA is part of the team…
LOUISE GONELLA is part of the team managing my property. Andrews have managed the property for over 15 years. Though out and especially Louise they have listened, communicated and acted to maintain the property in an excellent manner with skilled contractors.
Hi Ian, thank you for sharing your experience. Brilliant to see that Louise has been able to help you with everything you've needed relating to the smooth management of your property and hopefully ensuring you have happy tenants. Thanks, Rhys
5/5
TrustpilotAndrews excellent rental property service
First phone call with Tracey Cummings was a very polite and informative. She arranged the viewing very soon. We were taken around the property on time on Saturday. Tracey phoned us on Monday morning for feedback. That an excellent service by senior letting consultant, Tracey. Highly recommend Andrews.
Thank you for taking the time to share your experience. Fantastic to see that Tracey was able to provide such an excellent service to you. Thanks again, Rhys
5/5
TrustpilotHad a really positive experience…
Had a really positive experience Isabelle, Harpindar and Molly we’re all really nice and helpful thanks a lot pleasure to deal with.
Thank you for your wonderful feedback! We're thrilled to hear that Isabelle, Harpindar, and Molly made your experience so positive. We look forward to assisting you again in the future.
5/5
TrustpilotGreat experience as purchasers
We bought a property listed with this agent. Whilst has taken a long time to complete the sale, this is not the fault of Andrews, and Emma and her team have been great at keeping in touch with us, and have been very proactive in keeping things moving.
Hi Laura, thank you for the five star review. Fantastic to see that Emma and the team kept everything going for you throughout the transaction. Thanks again, Rhys
5/5
Trustpilotamazing
this is the first time getting a property with my partner and Andrews have made it so easy, a massive thank you to Shamiya Simpson for answering my questions no matter how daft the were. Would defiantly recommend Andrews estate agents.
Thank you, Thea! We're thrilled to hear about your positive experience. Shamiya will be delighted to know she could help. Enjoy your new home! Best wishes, Jake
5/5
TrustpilotGreat experience working with Karolina and Andrew’s.
Working with Karolina was an excellent experience. She is organized, immediately responsive and highly professional in all
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Andrews, Romford won Platinum; Andrews, Tunbridge Wells won Gold; Andrews, North Cheam won Gold; Andrews, Reigate won Trusted Agent; Andrews, Longwell Green won Trusted Agent; Andrews, Carshalton won Trusted Agent; Andrews, Worcester Park won Trusted Agent; Andrews, Yate won Trusted Agent.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
