Every review we hold for the Romford office, from every platform, shown as written. First names only.
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5/5
TrustpilotThe Causeway
Would like to thank all of the team in Winterborn branch for their great work on the sale of our property. The team are a great bunch and really do care and always endeavor to support you as a seller 100%.
John-Henri Β· 4 June 2026
Agent replied Β· 5 June 2026
Thank you, John-Henri, for your wonderful feedback! We're thrilled to hear about your positive experience with our Winterborn branch. Our team is dedicated to providing exceptional service, and your kind words mean a lot to us. We appreciate your support!
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5/5
TrustpilotHolly did a very good job keeping me upβ¦
Holly did a very good job keeping me up to date every step of the way when I put my house up for sale. When the first buyer dropped out Andrews remarketed and sold it again within a week. If Holly was unavailable Lisa got in touch they were an excellent team.
Hilary Β· 18 September 2024
Agent replied Β· 24 October 2024
Thanks for your feedback, Hilary. We're thrilled to hear about your positive experience with Holly and Lisa.
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5/5
TrustpilotFast and Efficient
I contacted Andrews as the oven in my rented accommodation had stopped working. It was dealt with by Owen Copson, who arranged for it to be fixed very quickly and efficiently. I also had a follow up email after the job had been completed to check that the work had been done and everything was ok. Very happy. Thank you Owen.
Sara Β· 10 April 2024
Agent replied Β· 12 June 2024
Hi Sara, thank you for taking the time to leave us a review. Brilliant to see that Owen was on hand to help you as soon as possible and followed up accordingly. Thanks again, Rhys
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5/5
TrustpilotGreat service from Liz
Our property manager Liz T always communicates very well, and her experience really helps us as landlords. Years of consistently good experience, great at finding and managing tenants too.
Gareth Β· 25 August 2026
Agent replied Β· 10 October 2026
Dear Gareth ,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with Liz T. Her dedication and expertise are truly invaluable. We appreciate your continued trust in us. Best wishes , Lisa
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5/5
TrustpilotNancy couldnβt have been more helpful
Nancy, Isaac and Matt were fantastic. They always kept us up to speed and were quick and flexible when dealing with our requests. Unlike other estate agents weβve dealt with, it never felt like we were getting too much or too little contact from them. It was just right.
James Β· 3 November 2024
Agent replied Β· 23 November 2024
Thank you, James. It's great to hear that Nancy, Isaac, and Matt provided you with excellent service. Your feedback means a lot to us.
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5/5
GoogleHad a fantastic experience working with Shakira. She was incredibly professional, responsive, and knowledgeable throughout the entire process. She made everything feel straightforward and stress-free, always keeping me updated and answering any questions I had. I would highly recommend her to anyone looking for a reliable and friendly lettings consultant
Ellie Β· 26 March 2026
Agent replied Β· 16 April 2026
Hi Ellie Mae, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Shakira. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa
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5/5
TrustpilotI would like to say a big thank you toβ¦
I would like to say a big thank you to my letting agent ANDREWS also Mr Greg and Shannon for the excellent service provided. From start to finish, the process was handled professionally, efficiently, and with great communication throughout. Any questions or concerns I had were addressed quickly and clearly, which made everything stress-free.
Sandaru Β· 19 February 2026
Agent replied Β· 23 February 2026
Dear Sandaru Dharmapala,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Greg and Shannon. Your recommendation means a lot to us. We're committed to providing excellent service and are glad we could make the process stress-free for you.
Best regards,
Andrews Head Office
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5/5
GoogleI am extremely pleased with the outstanding service provided by Andrews. Nathan, in particular, deserves special recognition for his dedication and professionalism throughout the process. His patience, clear communication, and understanding of my circumstance made the entire process of getting an accommodation hassle free. Thanks to Paul also for stepping in when needed and thanks to the entire team for your exceptional service.
Oyovwi Β· 21 February 2024
Agent replied Β· 20 June 2024
Hi Oyovwi, thank you for the five star review. Great to see the team in Romford have been providing you with an excellent service. Thanks again, Rhys
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5/5
GoogleI recently sold a house through Andrews, and I cannot thank Kish and the team enough for all the help and support I received at every stage. Even when the first sale fell through (through nobodyβs fault I hasten to add!) a new buyer was found within a matter of days. Kish, Samuel and Jill, you are a credit to the estate agent industry, thank you for your outstanding service and professionalism. ππΌ
Jane Β· 21 June 2023
Agent replied Β· 20 June 2024
Hi Jane, thanks so much for taking the time to leave us a review. Really pleased the team met your expectations. Thanks for being such a great client and we hope to work with you again in the future :) KR Kish
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4/5
GoogleBeing first time buyer and looking at the house market for a year now, I had to liase with multiple agencies however Kamilija made this agency stand out by providing clear, timely informations. Her availability and commitment makes me recommend Andrews agency 100%.
Later edit: knocked a star down as they forgot to leave the Prosecco :)
Ally Β· 14 June 2024
Agent replied Β· 20 June 2024
Hi Ally, Thanks so much for leaving Kamilija such a great review! Glad she has been able to assist KR Kish
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5/5
TrustpilotVery good property managers
Very good property managers. Where always on time to fix broken things in the house and would always call to ask if anything was wrong in the property so they could fix. I look forward to getting another property with them
Ebenezer Β· 28 May 2026
Agent replied Β· 5 June 2026
Dear Ebenezer, thank you for your wonderful review! We're thrilled to hear about your positive experience with our property management team. We look forward to assisting you with another property in the future. Your satisfaction is our priority!
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5/5
TrustpilotI have been looking for a property andβ¦
I have been looking for a property and can highly recommend Issy. She is very friendly and her customer service skills are great. I felt so welcomed when I went into the store and felt that my needs when looking for a property were taken care of. Thankyou Issy.
Elise Β· 19 October 2024
Agent replied Β· 24 October 2024
Thank you, Elise! We're thrilled to hear about your positive experience with Issy. Your kind words mean a lot to us. Best wishes , Lisa
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5/5
TrustpilotWarm and Helpful Service
I just had my tenancy renewed with Andrews and the team were extremely helpful and patient. A special shoutout to Shannon who was really warm and helped to make what could have been a complicated and stressful experience, seamless! Thank you and please keep doing what you do best!
Debola Β· 7 October 2024
Agent replied Β· 24 October 2024
Thank you, Debola! We're thrilled to hear about your positive experience. Shannon and the team appreciate your kind words. We're here to help and look forward to continuing to serve you!
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5/5
TrustpilotVery helpful
Joe has been fantastic at helping me with the changes that have come about with lettings. Very approachable, knowledgeable and willing to help.
Fara Β· 4 June 2026
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5/5
TrustpilotMy differentiated estate agent experience!
Tanya at Andrews Estate Agent was my third agent for my property. It was very differentiated experience from the other agencies in that she actively pushed my property, was approachable, informative and effective and sold my property by the required deadline. Even my solicitor commented how approachable and efficient she is.
Joanna Β· 28 August 2024
Agent replied Β· 24 October 2024
Thank you, Joanna! We're thrilled to hear about your positive experience with Tanya. Your feedback is greatly appreciated, and we're glad she could meet your expectations and deadline.
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5/5
TrustpilotGreat takeover from Luke
Recently Luke took over the management of our block of flats. I have to say, I felt Andrews had not been managing the block brilliantly before, particularly given how expensive they were. But Luke has been responsive, efficient and prudent with managing our money. Lots of lingering issues are being sorted out now. Have been really pleased with him so far. A real breath of fresh air.
Alasdair Β· 4 October 2023
Agent replied Β· 12 June 2024
Hi Alasdair, thank you for the brilliant five star review. Sorry to see that our previous service had not met your expectations, however we are really pleased to see that Luke has redeemed your confidence in our ability to manage your block. Thank you again for the great review for Luke. Thanks, Rhys
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5/5
TrustpilotAndrews exceeded my expectations
Andrews exceeded my expectations in every way! Their friendly and professional agents guided me through the home-finding process with ease. Thanks to Dan, Zy and Emily. Their rapid response times and expert local knowledge ensured I found the perfect property quickly. Thank you, Andrews, for an exceptional experience!
Rumbidzai Β· 6 October 2024
Agent replied Β· 24 October 2024
Thank you, Rumbidzai. We're thrilled to hear that Dan, Zy, and Emily made your home-finding experience exceptional. Your kind words mean a lot to us. Enjoy your new home!
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5/5
GoogleMy son has rented a place through Andrews estate agent. A lady called Eve managed the whole thing, from showing the property to me to keeping in contact throughout. Eve was professional. At all times and made mee and my son feel at ease. I could not have asked for better customer service. Eve was brilliant
Diane Β· 21 May 2024
Agent replied Β· 20 June 2024
Thank you for the five star review. Amazing to see that Eve and the team at Andrews have been on hand to help both yourself and your son. We know they will be really pleased to see your kind feedback. Thanks, Rhys
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5/5
TrustpilotFive stars from Melanie Whitehead Andrews letting agency
I had a wonderful experience with letting agency Winterborne. I worked with Melanie Whitehead The property manager and she had been amazing. She was quick to answer my questions and queries In a timely manner and with respect. I would recommend them and i would work with them again and again in the future.
Enesia Β· 14 June 2024
Agent replied Β· 24 August 2024
Hi Enesia, thank you for the five star review. It's brilliant to see that you've had such a brilliant experience with the team in Winterboune, with a particular mention to Mel, we know she will really appreciate seeing your kind feedback. Thanks again, Rhys
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5/5
TrustpilotAndrews is a professional companyβ¦
Andrews is a professional company represented by very knowledgeable individuals. We were looked after by Sam with regards to the rental property we were looking for. As we were relocating to the area Sam was very helpful with the area search and the property type. We secured a great rental which is in a perfect location and within our budget. Thanks Sam π
Richard Β· 12 December 2023
Agent replied Β· 12 June 2024
Hi Richard, thank you for taking the time to write a five star review. Brilliant to see Sam has been looking after you whilst finding you your new home, and even secured one for you in the end, fantastic news! Thanks again and all the best, Laura.
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5/5
GoogleWe have had a working relationship with Andrews in Romford, Essex for well over a decade. Firstly, in letting out our flat and, in recent months, for the sale of the same property. In both topics, Andrews have always been extremely professional, efficient, diligent, knowledgeable and communicative whilst offering great value on the financial fees side.
We would not hesitate in recommending Nathan and his team for all aspects of the property sector. They are (and always have been) top drawer!PositiveResponsiveness, Quality, Professionalism, Value
Lorna Β· 21 June 2022
Agent replied Β· 20 June 2024
Good afternoon Lorna & John, its been a long pleasant business relationship that we are very pleased to hear that you've enjoyed. So have we! All the best in the future. Thank you for being with Andrews for well over a decade! KR Nathan Hancox
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5/5
TrustpilotI cannot recommend Andrews Property enough
I cannot recommend Andrews Property Group enough for their outstanding support throughout my process. From the initial inquiry to the final signing. Shout out to Jennifer who went above and beyond to ensure a smooth experience and when the extra mile. She has instilled confidence and trust and if you are seeking an estate agent look no further than Andrews
Heather Β· 10 February 2024
Agent replied Β· 12 June 2024
Hi Heather, thank you for the five star review. We are so pleased that you've had such a positive experience throughout your search and move in. Jennifer will be delighted to see the feedback. Thanks, Rhys
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5/5
TrustpilotAndrews Property Lettings
All communications with Molly, Chemaine, Rebekah, Harpinder, Gurmit & Issy have been dealt with professionally, promptly, politely & with a friendly attitude. Always a delight.
Martyn Β· 25 August 2026
Agent replied Β· 10 October 2026
Hi Martyn,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our team. Your satisfaction is our priority, and we look forward to continuing to serve you with excellence. Best wishes , Lisa
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5/5
GoogleI have been connected to Andrewβs for several years. When my mother died they rented her flat for me for several years. Found very good tenants then when I decided to sell they did everything as I wanted it to go to auction. They have their β¦
Sandra Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you, Sandra, for your kind words and for trusting us over the years. We're thrilled to hear about your positive experience with our team, especially Kish. Your satisfaction is our priority, and weβre grateful for your support. If you need anything else, feel free to reach out.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.