Trusted Agent profile Β· Romford

Andrews Estate Agents reviews in Romford

β˜…β˜…β˜…β˜…β˜… Excellent

2,628 reviews across 2 platforms

20 North Street, Romford, RM1 1BH

Part of Andrews, see every office.

Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,628 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.

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4.9 / 5

518

Reviews on Google

This office

Trustpilot logo

2,110

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

5/5

Trustpilot

The Causeway

Would like to thank all of the team in Winterborn branch for their great work on the sale of our property. The team are a great bunch and really do care and always endeavor to support you as a seller 100%.

John-Henri Β· 4 June 2026

Agent replied Β· 5 June 2026

Thank you, John-Henri, for your wonderful feedback! We're thrilled to hear about your positive experience with our Winterborn branch. Our team is dedicated to providing exceptional service, and your kind words mean a lot to us. We appreciate your support!

5/5

Trustpilot

Holly did a very good job keeping me up…

Holly did a very good job keeping me up to date every step of the way when I put my house up for sale. When the first buyer dropped out Andrews remarketed and sold it again within a week. If Holly was unavailable Lisa got in touch they were an excellent team.

Hilary Β· 18 September 2024

Agent replied Β· 24 October 2024

Thanks for your feedback, Hilary. We're thrilled to hear about your positive experience with Holly and Lisa.

5/5

Trustpilot

Fast and Efficient

I contacted Andrews as the oven in my rented accommodation had stopped working. It was dealt with by Owen Copson, who arranged for it to be fixed very quickly and efficiently. I also had a follow up email after the job had been completed to check that the work had been done and everything was ok. Very happy. Thank you Owen.

Sara Β· 10 April 2024

Agent replied Β· 12 June 2024

Hi Sara, thank you for taking the time to leave us a review. Brilliant to see that Owen was on hand to help you as soon as possible and followed up accordingly. Thanks again, Rhys

5/5

Trustpilot

Great service from Liz

Our property manager Liz T always communicates very well, and her experience really helps us as landlords. Years of consistently good experience, great at finding and managing tenants too.

Gareth Β· 25 August 2026

Agent replied Β· 10 October 2026

Dear Gareth , Thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with Liz T. Her dedication and expertise are truly invaluable. We appreciate your continued trust in us. Best wishes , Lisa

5/5

Trustpilot

Nancy couldn’t have been more helpful

Nancy, Isaac and Matt were fantastic. They always kept us up to speed and were quick and flexible when dealing with our requests. Unlike other estate agents we’ve dealt with, it never felt like we were getting too much or too little contact from them. It was just right.

James Β· 3 November 2024

Agent replied Β· 23 November 2024

Thank you, James. It's great to hear that Nancy, Isaac, and Matt provided you with excellent service. Your feedback means a lot to us.

5/5

Google

Had a fantastic experience working with Shakira. She was incredibly professional, responsive, and knowledgeable throughout the entire process. She made everything feel straightforward and stress-free, always keeping me updated and answering any questions I had. I would highly recommend her to anyone looking for a reliable and friendly lettings consultant

Ellie Β· 26 March 2026

Agent replied Β· 16 April 2026

Hi Ellie Mae, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Shakira. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa

5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to my letting agent ANDREWS also Mr Greg and Shannon for the excellent service provided. From start to finish, the process was handled professionally, efficiently, and with great communication throughout. Any questions or concerns I had were addressed quickly and clearly, which made everything stress-free.

Sandaru Β· 19 February 2026

Agent replied Β· 23 February 2026

Dear Sandaru Dharmapala, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Greg and Shannon. Your recommendation means a lot to us. We're committed to providing excellent service and are glad we could make the process stress-free for you. Best regards, Andrews Head Office

5/5

Google

I am extremely pleased with the outstanding service provided by Andrews. Nathan, in particular, deserves special recognition for his dedication and professionalism throughout the process. His patience, clear communication, and understanding of my circumstance made the entire process of getting an accommodation hassle free. Thanks to Paul also for stepping in when needed and thanks to the entire team for your exceptional service.

Oyovwi Β· 21 February 2024

Agent replied Β· 20 June 2024

Hi Oyovwi, thank you for the five star review. Great to see the team in Romford have been providing you with an excellent service. Thanks again, Rhys

5/5

Google

I recently sold a house through Andrews, and I cannot thank Kish and the team enough for all the help and support I received at every stage. Even when the first sale fell through (through nobody’s fault I hasten to add!) a new buyer was found within a matter of days. Kish, Samuel and Jill, you are a credit to the estate agent industry, thank you for your outstanding service and professionalism. πŸ™πŸΌ

Jane Β· 21 June 2023

Agent replied Β· 20 June 2024

Hi Jane, thanks so much for taking the time to leave us a review. Really pleased the team met your expectations. Thanks for being such a great client and we hope to work with you again in the future :) KR Kish

4/5

Google

Being first time buyer and looking at the house market for a year now, I had to liase with multiple agencies however Kamilija made this agency stand out by providing clear, timely informations. Her availability and commitment makes me recommend Andrews agency 100%. Later edit: knocked a star down as they forgot to leave the Prosecco :)

Ally Β· 14 June 2024

Agent replied Β· 20 June 2024

Hi Ally, Thanks so much for leaving Kamilija such a great review! Glad she has been able to assist KR Kish

5/5

Trustpilot

Very good property managers

Very good property managers. Where always on time to fix broken things in the house and would always call to ask if anything was wrong in the property so they could fix. I look forward to getting another property with them

Ebenezer Β· 28 May 2026

Agent replied Β· 5 June 2026

Dear Ebenezer, thank you for your wonderful review! We're thrilled to hear about your positive experience with our property management team. We look forward to assisting you with another property in the future. Your satisfaction is our priority!

5/5

Trustpilot

I have been looking for a property and…

I have been looking for a property and can highly recommend Issy. She is very friendly and her customer service skills are great. I felt so welcomed when I went into the store and felt that my needs when looking for a property were taken care of. Thankyou Issy.

Elise Β· 19 October 2024

Agent replied Β· 24 October 2024

Thank you, Elise! We're thrilled to hear about your positive experience with Issy. Your kind words mean a lot to us. Best wishes , Lisa

5/5

Trustpilot

Warm and Helpful Service

I just had my tenancy renewed with Andrews and the team were extremely helpful and patient. A special shoutout to Shannon who was really warm and helped to make what could have been a complicated and stressful experience, seamless! Thank you and please keep doing what you do best!

Debola Β· 7 October 2024

Agent replied Β· 24 October 2024

Thank you, Debola! We're thrilled to hear about your positive experience. Shannon and the team appreciate your kind words. We're here to help and look forward to continuing to serve you!

5/5

Trustpilot

Very helpful

Joe has been fantastic at helping me with the changes that have come about with lettings. Very approachable, knowledgeable and willing to help.

Fara Β· 4 June 2026

5/5

Trustpilot

My differentiated estate agent experience!

Tanya at Andrews Estate Agent was my third agent for my property. It was very differentiated experience from the other agencies in that she actively pushed my property, was approachable, informative and effective and sold my property by the required deadline. Even my solicitor commented how approachable and efficient she is.

Joanna Β· 28 August 2024

Agent replied Β· 24 October 2024

Thank you, Joanna! We're thrilled to hear about your positive experience with Tanya. Your feedback is greatly appreciated, and we're glad she could meet your expectations and deadline.

5/5

Trustpilot

Great takeover from Luke

Recently Luke took over the management of our block of flats. I have to say, I felt Andrews had not been managing the block brilliantly before, particularly given how expensive they were. But Luke has been responsive, efficient and prudent with managing our money. Lots of lingering issues are being sorted out now. Have been really pleased with him so far. A real breath of fresh air.

Alasdair Β· 4 October 2023

Agent replied Β· 12 June 2024

Hi Alasdair, thank you for the brilliant five star review. Sorry to see that our previous service had not met your expectations, however we are really pleased to see that Luke has redeemed your confidence in our ability to manage your block. Thank you again for the great review for Luke. Thanks, Rhys

5/5

Trustpilot

Andrews exceeded my expectations

Andrews exceeded my expectations in every way! Their friendly and professional agents guided me through the home-finding process with ease. Thanks to Dan, Zy and Emily. Their rapid response times and expert local knowledge ensured I found the perfect property quickly. Thank you, Andrews, for an exceptional experience!

Rumbidzai Β· 6 October 2024

Agent replied Β· 24 October 2024

Thank you, Rumbidzai. We're thrilled to hear that Dan, Zy, and Emily made your home-finding experience exceptional. Your kind words mean a lot to us. Enjoy your new home!

5/5

Google

My son has rented a place through Andrews estate agent. A lady called Eve managed the whole thing, from showing the property to me to keeping in contact throughout. Eve was professional. At all times and made mee and my son feel at ease. I could not have asked for better customer service. Eve was brilliant

Diane Β· 21 May 2024

Agent replied Β· 20 June 2024

Thank you for the five star review. Amazing to see that Eve and the team at Andrews have been on hand to help both yourself and your son. We know they will be really pleased to see your kind feedback. Thanks, Rhys

5/5

Trustpilot

Five stars from Melanie Whitehead Andrews letting agency

I had a wonderful experience with letting agency Winterborne. I worked with Melanie Whitehead The property manager and she had been amazing. She was quick to answer my questions and queries In a timely manner and with respect. I would recommend them and i would work with them again and again in the future.

Enesia Β· 14 June 2024

Agent replied Β· 24 August 2024

Hi Enesia, thank you for the five star review. It's brilliant to see that you've had such a brilliant experience with the team in Winterboune, with a particular mention to Mel, we know she will really appreciate seeing your kind feedback. Thanks again, Rhys

5/5

Trustpilot

Andrews is a professional company…

Andrews is a professional company represented by very knowledgeable individuals. We were looked after by Sam with regards to the rental property we were looking for. As we were relocating to the area Sam was very helpful with the area search and the property type. We secured a great rental which is in a perfect location and within our budget. Thanks Sam πŸ™

Richard Β· 12 December 2023

Agent replied Β· 12 June 2024

Hi Richard, thank you for taking the time to write a five star review. Brilliant to see Sam has been looking after you whilst finding you your new home, and even secured one for you in the end, fantastic news! Thanks again and all the best, Laura.

5/5

Google

We have had a working relationship with Andrews in Romford, Essex for well over a decade. Firstly, in letting out our flat and, in recent months, for the sale of the same property. In both topics, Andrews have always been extremely professional, efficient, diligent, knowledgeable and communicative whilst offering great value on the financial fees side. We would not hesitate in recommending Nathan and his team for all aspects of the property sector. They are (and always have been) top drawer!PositiveResponsiveness, Quality, Professionalism, Value

Lorna Β· 21 June 2022

Agent replied Β· 20 June 2024

Good afternoon Lorna & John, its been a long pleasant business relationship that we are very pleased to hear that you've enjoyed. So have we! All the best in the future. Thank you for being with Andrews for well over a decade! KR Nathan Hancox

5/5

Trustpilot

I cannot recommend Andrews Property enough

I cannot recommend Andrews Property Group enough for their outstanding support throughout my process. From the initial inquiry to the final signing. Shout out to Jennifer who went above and beyond to ensure a smooth experience and when the extra mile. She has instilled confidence and trust and if you are seeking an estate agent look no further than Andrews

Heather Β· 10 February 2024

Agent replied Β· 12 June 2024

Hi Heather, thank you for the five star review. We are so pleased that you've had such a positive experience throughout your search and move in. Jennifer will be delighted to see the feedback. Thanks, Rhys

5/5

Trustpilot

Andrews Property Lettings

All communications with Molly, Chemaine, Rebekah, Harpinder, Gurmit & Issy have been dealt with professionally, promptly, politely & with a friendly attitude. Always a delight.

Martyn Β· 25 August 2026

Agent replied Β· 10 October 2026

Hi Martyn, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our team. Your satisfaction is our priority, and we look forward to continuing to serve you with excellence. Best wishes , Lisa

5/5

Google

I have been connected to Andrew’s for several years. When my mother died they rented her flat for me for several years. Found very good tenants then when I decided to sell they did everything as I wanted it to go to auction. They have their …

Sandra Β· 16 March 2026

Agent replied Β· 16 April 2026

Thank you, Sandra, for your kind words and for trusting us over the years. We're thrilled to hear about your positive experience with our team, especially Kish. Your satisfaction is our priority, and we’re grateful for your support. If you need anything else, feel free to reach out.

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Questions about Andrews Estate Agents

Has Andrews won any awards?

Yes. In The Trusted Agent 2026 awards: Andrews, Romford won Platinum; Andrews, Tunbridge Wells won Gold; Andrews, North Cheam won Gold; Andrews, Reigate won Trusted Agent; Andrews, Longwell Green won Trusted Agent; Andrews, Carshalton won Trusted Agent; Andrews, Worcester Park won Trusted Agent; Andrews, Yate won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.

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