Andrews Estate Agents reviews in Romford

★★★★★ 5/5

Trustpilot

Great communication. Great team.

My partner and I were looking for a flat to rent. Jasmine was very responsive to the online query and called me to book a viewing within the hour of sending the email. Communication with the team is fast and straightforward. The online referencing can be done in your own time. We were updated regularly through email. The team is friendly and warm. Prior to this move we also rented through Andrews. When we visited their office recently, Hayley still remembered us from a year ago. Little things like this made the service really personal.

Yan · 15 November 2023

★★★★★ 5/5

Google

Shakira Alsultan, at the Romford branch, was so professional and helpful, I would highly recommend Andrew's to any landlord.

Philippa · 16 February 2026

★★★★★ 5/5

Trustpilot

Brilliant customer service

Me and my partner have just finalised on a new rental property and I can say without any doubt that in the 27 years I’ve been renting, Andrews have been the best to deal with. Nicole has been on hand throughout to put my partners mind at ease and we met Hayley today to sort out some final bits of paperwork and she too was brilliant. Any house move is a traumatic time but Nicole and Hayley have made it so much easier. If you’re buying or selling, renting or letting, then you can’t go wrong with Andrews.

Neil · 11 November 2023

★★★★★ 5/5

Trustpilot

I had a great experience with Matt…

I had a great experience with Matt woods as the estate agent for the property I was buying, the process in itself was a shamble but thanks to Matt constantly chasing the onward chain for updates, keeping myself and my partner in the loop at every opportunity, easy to get in contact with and respond to emails the same day definitely make the process easier to deal with. Would definitely recommend Matt & Rebecca at Andrews estate agents in bedminster both very professional and experienced massive thank you!

Jess · 30 October 2023

★★★★★ 5/5

Trustpilot

Thank you Issy

I'm currently looking for a house to live with my partner so we can start a family. I was interested in a house which is unfortunately is unavailable. A lovely young lady Issy phoned me and let me know. We then discussed more about what I wanted in a house. I found that Issy was very knowledgeable, polite, friendly and very professional. Thank you 😊. Hopefully Andrews will find us a home

Amy · 12 April 2024

★★★★★ 5/5

Trustpilot

Friendly and Professional Service

I viewed a flat with Harpindar and Leila, who were both very friendly, polite and professional. They were welcoming, easy to speak to and provided all the important information about the property. Overall, a very positive viewing experience.

Marek · 8 September 2026

★★★★★ 5/5

Trustpilot

Andrews estate agent - Fantastic service Fantastic Results

Having used Andrews in the past to buy and sell a property we decided to invite them to do a market asking price survey. Andrews completed the survey and during a visit to the property explained in great detail how and why the came to the valuation. They explained the current market conditions and provided a copy of the brochure they produce for the property. We were very happy and asked what would be the next step and commision rates if we decided to proceed with Andrews. Again this was explained in detail and clarity. Were were happy with the valuation and impressed with the team so decided to proceed with putting the property on the market with Andrews.A convenient day was arranged for an open day at the property and the team filled most of the available time slots. On Monday as was agreed we received 6 offers for the property and didn't feel pressured to select to select on. Time and space was afforded to us to decide. The whole process of selling a property is quite stressful and long winded, the Team at Andrews were always available to to and kept us updated with progress as much as the could.I would highly recommend Andrews estate agent to anyone looking to buy or sell and property and now consider them to be the "Family estate agent".

Michael · 13 October 2023

★★★★★ 5/5

Trustpilot

I have been a long term Andrews…

I have been a long term Andrews Customer recently the Leasehold Dept changed the Agent responsible for our block (at our/the directors request)and having Luke Timms now as our contact is a breath of fresh air compared to what we have had in the past. Luke has done more for us in 6 months then the previous person did in 3 years. His honest, direct approach is much appreciated and the time he has given to ensure that we are happy with ongoing projects etc is so helpful. Our small block of flats feels like it has had a rejuvenation thanks to Luke and we the Directors are most grateful.

JM · 8 October 2023

★★★★★ 4/5

Trustpilot

Maintenance of our property

Last week we had a Directors meeting. I felt that Molly was on top of her game and I felt reassured that she understood the problems that we have at our property and we are now going forwards with sorting the problems out. Before Molly came on board, we had a manager looking after us who didn’t understand and failed to sort our problems through. Thank you Molly for your help on getting us back on track.

Customer · 7 December 2023

★★★★★ 5/5

Trustpilot

As a contractor

As a contractor, carrying out many many jobs over lots of years working with Andrew’s and primarily dealing with Michelle's Smethurst.I’ve found Andrew’s to be an excellent company which to work with. Moreover Michelle is the absolute stead rock of the letting/property management side of the business, her knowledge, and skill set to operate between landlord, tenant and contractor is exemplary. 5 stars Craig Moore

Craig · 30 July 2024

★★★★★ 5/5

Trustpilot

Michelle Smethurst, a First-Class Property Manager.

We have known and dealt with Michelle for over a decade now. She has always been professional, supportive and friendly. She is very responsive and always goes above and beyond to make sure any maintenance requests are handled in a timely manner.We cannot rate Michelle’s exceptional service highly enough and would like to take this opportunity to express our deep gratitude to her for making us feel well-looked after.

Leila.K · 8 May 2024

★★★★★ 5/5

Trustpilot

Janine

Janine, Ed and Maria have helped me in every aspect whether it was hassle free move in or any help with home repairs . I am really happy with them and appreciate their efforts.

Ankita · 24 September 2026

★★★★★ 5/5

Trustpilot

Bear Flat - Emma Mussert - absolutely fantastic experience

Bear Flat - Emma Mussert. Emma has been leading and supporting with our recent property sale. The process, through matters outside of her control, was very complex and spanned nearly 6 months. Throughout it, Emma was positive, supportive, and proactive - she actively interacted with our solicitors and the buyers to try and speed up action and improve communications. She constantly prioritised checking in to see what more she could do, was instant on her communication and responses and was a real shine of light throughout what was quite a tough and stressful time. I would not hesitate to recommend Emma, she has been absolutely super and the best experience I have ever had with an estate agent.

D · 4 September 2023

★★★★★ 4/5

Trustpilot

A human touch

Sam went the extra mile to help my fiancee and I through the whole process of visiting, applying for and going through the checks to rent the property we just moved into, and showed much human compassion as we were in think of wedding preparation as well. Great communication from her and all the staff at Andrews, and made it easy. The reference check process was also very straightforward and helpful.

Ed · 27 March 2024

★★★★★ 5/5

Trustpilot

Excellent Communication and Professional Customer Service

The agency representative was very polite and professional, calling from time to time to check my availability for a property viewing and sending reminders once the viewing had been booked. The representative who attended the property viewing was also very attentive, helpful, and welcoming. Overall, I had a very positive experience with the agency and appreciated their excellent communication and customer service.

Swapnil · 17 October 2026

★★★★★ 5/5

Google

Andrews had helped us in renting a property and team is very professional and helpful. Special thanks to Ranjan who is very responsive to address the issues as and when we have flagged to him. The team has made our experience seamless. We highly recommend them in terms of renting and house management.

Jitin · 8 January 2025

★★★★★ 5/5

Google

I’ve recently been looking to rent a property, and spoke to Tierney, she has gone above and beyond to help me every step of the way. I can’t fault her. She has kept me updated on everything, right up until move in. I couldn’t have asked for a better person, I would highly recommend Andrews.

Hannah · 2 December 2024

★★★★★ 5/5

Trustpilot

Furniture deliveries when you live…

Furniture deliveries when you live abroad can be more stressful than normal - especially because you cannot be there to receive them. Luckily for me, Brianna, Karina and Molly went out of their way to ensure that the deliveries made it safely into the property. I cannot thank them enough for being my eyes and ears and door openers. They didn't have to do this - they did it because they provide a brilliant service. Thank you again.

Lesley · 16 September 2023

★★★★★ 5/5

Trustpilot

First time buyers

Upon getting an offer accepted for our first home, we can recommend Andrews and more specifically, Elliot, the estate agent that we have dealt with directly. He has been super helpful, always approachable and quick to return our questions and queries. As first time buyers the whole process was very new to us but Elliot made things as simple and straightforward as possible and we have felt confident throughout the process.

Lee · 14 February 2024

★★★★★ 5/5

Trustpilot

We dealt with lovely Hayley…

We dealt with Hayley Tennet when we needed some help. She was amazing. Really intuitive, helpful and knowledgeable. She recognised what was important to us and really reassured us over any concerns we had. She made everything clear when we didn’t understand things. We left the meeting feeling positive and that we were in very good hands. Highly recommend Hayley at Andrews.

ASB · 23 July 2024

★★★★★ 5/5

Google

We are in the process of purchasing a property with Andrews Estate Agents. We had our viewing with Kamilija who greeted us with a smile and has been very helpful from the start. We explained to Kamilija our concerns that we had experienced with another local Estate Agent but Kamilija reassured us that she would keep us updated along the way. We are very pleased with the service we have received so far and we would happily recommend Andrews Estate Agents to our friends and family. Thank you Kamilija for all your help so far.

Ciara · 21 June 2023

★★★★★ 5/5

Google

I made an enquiry on purchasing a property and spoke to Sam Mumbuluma on what information I needed to gather and how the overall process works and he was so eloquent with his explanations on all questions asked. He further on advised me on how Andrews Romford Letting Agency encourages customers on making savings too when choosing a property to purchase rather than them solemnly embarking on profiting which I thought was ethical considering how the economy is facing an inflation at present. I was genuinely satisfied with my experience and just wanted to express how delighted I felt after our conversation with Sam, so thank you so much for your kind assistance.

Makani · 21 June 2023

★★★★★ 5/5

Google

Just sold my flat through Andrews Estate Agents in Romford. Dealt with Kish Oogarah and his knowledge in dealing with this matter has been invaluable, he also is a real down to earth guy with a great personality and always answers his phone for any enquires you may have or concerns. I would certainly HIGHLY RECOMMEND this company. My property sold in three weeks from signing my contract with excellent advertising and plenty of viewings plus the added advantage of gaining good feedback after every viewing. Cant speak highly of the service received thank you.

David · 21 June 2023

★★★★★ 5/5

Google

Enjoyed working with Kish and Kamilija on purchasing a flat in Romford. It was quite a daunting process as a first-time buyer, but Kish was patient and polite throughout the whole process. He was happy to answer the multitude of questions me and my wife had. Both of the estate agents involved exhibited excellent follow-through. I purchased the flat that had everything I was hoping for, and more quickly than I expected all due to the excellent service provided by Kish and Kamilija and I am very happy in my new home!

Marius · 21 June 2023