Andrews Estate Agents reviews in Romford

★★★★★ 5/5

Trustpilot

An honest 1st class experience

A delightfully refreshing great experience from the first viewing of our rental home, to getting our rental home, moving in and beyond. A charming team of honest, straight forward, super helpful kind people made the entire experience a pleasure. The house was a quality find and the attention to detail to all those things to ease stress was beyond my expectations after previous experience with another estate agent with many more years experience! I will never use them again now I know how this business can be done. Highly recommend.A special mention to Isa and Jenine, both fantastic.

Lietta · 22 March 2024

★★★★★ 5/5

Google

My partner has been looking for a property with Andrews and they have been great. I was late to a viewing and Eve stayed longer so I could view the property. Eve, Paul, and Nathan have kept myself and my partner updated all the way and always let us know when new properties came up. My partner is now going through referencing for a property and it’s all thanks to Eve and the team. Best estate agents we have ever dealt with. Would highly recommend them they never let you down

Keegan · 22 March 2024

★★★★★ 5/5

Trustpilot

Highly recommend Greg at Andrews!

Andrews Lettings are a very easy and very friendly letting agency. My tenancy is coming to an end and Greg sent me an email to let me know we also spoke on the phone as it was much easier to renew my tenancy. Greg was so friendly, polite end very fast and efficient in getting everything sent over to me my tenancy was renewed today as I am writing this positive review. We only spoke yesterday so a very quick response time. I highly recommend Andrew’s letting agency and I highly recommend Greg for his quick response in dealing with important things.

Sam · 19 March 2024

★★★★★ 5/5

Trustpilot

Extremely good service from Andrews

I was looked after by Nick Woore, who was extremely responsive and professional. We originally agreed the sale in November, but unfortunately we lost our buyer. The original agreement then fell through but when we managed to sell our house Nick very kindly renegotiated with his seller and resurrected the deal. We have now exchanged contracts and everything is sealed. I would like to thank Nick for his communication throughout and would highly recommend the service.

Chris · 22 May 2024

★★★★★ 5/5

Trustpilot

Professional service

Shamiya was waiting for me at the property, and was friendly and informative. I did not put an offer in for the place she showed me as ultimately I decided it was too far from my kids school. This was no reflection on shamiya, who was very professional. When I booked the viewing, this was done with another colleague of Shamiya’ who was equally friendly and professional. I’d highly recommend this agency.

Natasha · 29 July 2024

★★★★★ 5/5

Trustpilot

I had a great experience with the…

I had a great experience with the estate agents at Andrews. Cat and Ed were incredibly helpful and responsive throughout the whole process. They took the time to answer every question and query I had with quick responses. I would highly recommend anyone looking for an estate agent and will certainly use their services again in the future!

Rhiannon · 1 June 2026

★★★★★ 5/5

Google

I can only thank Paul and the whole team at Andrews Romford for their patience and commitment securing this tenancy for me. I delayed the entire process as a result of lack of essential and mandatory documentation and paper work but they were so patient through the delay. I know without doubt that I was able to secure this property because of the understanding and compassion of the team that handled my tenancy process. Thank you Paul, thank you Nathan, thanks to the entire team at Andrews Property Group Romford. I am grateful!

Verra · 21 February 2024

★★★★★ 5/5

Google

Andrews have overseen the letting of our father's house for many years. They have been incredibly supportive and knowledgeable , especially in the past few years dealing with a number of big changes. The whole team are very welcoming and friendly . However a big shout out is needed for Jordane who has been an absolute star, guiding us through any questions or hiccups with ease. Many thanks to the whole team for all you have done. It is very much appreciated.

Deborah · 26 November 2025

★★★★★ 5/5

Google

I just want to pass on my praise of Tierney and Shakira- they’ve been absolutely fantastic over the past few weeks in helping me and my partner secure our new home. Finding a new rental is a worrying experience, however they were helpful, efficient and kept us informed. I highly recommend Andrews if you are looking for your next home.

Cheryl · 11 May 2026

★★★★★ 3/5

Trustpilot

Emotionally draining experience

We were first time buyers. I'd say that you'll probably get a fantastic experience with Andrews as a seller, but it was hard to feel protected as a buyer. Andrew and Junior were great at communicating with us, where possible, patient and very cool people in general, but the process was faulty and emotionally draining.Knowingly or unknowingly, the advertised sq meters and property ownership was wrongly advertised. We only found this out after having hired a lawyer and initiated the purchase process. This is illegal and it really showed that there was no due diligence made. In a year where it was so hard to get mortgages, we were pressured to stick with the purchase, now half the advertised sq meters, as our offer in principle would expire and would put us in a very difficult position if we were to start a new process, not to mention all the costs we had invested already. We were also consistently advised not to have a survey done when the property has massive issues, as we now know. We then had issues with the seller not allowing us into the property to inspect, so we had to have our lawyer involved, but it was all very hard. It should have been made easy and comfortable for us to inspect the property we were about to buy.By the time we actually bought it, we hadn't seen the property in 5 months, which is just not right.Andrews worked very hard to make all of this happen but the seller had the upper hand and respect at all times, not us.

Ana · 9 February 2024

★★★★★ 5/5

Trustpilot

Raluca has been the best property…

Raluca has been the best property management officer I have ever dealt with. As a tenant who had a rude letting agency. She has shown me that every tenant should be treated well and with dignity. She gives the best advice, very approachable and kind. It has been a pleasant experience since I started talking to her. She is a great asset to the company. An employee for keeps!

HEART · 30 August 2024

★★★★★ 5/5

Trustpilot

I met with Nicole Meikle at a property…

I met with Nicole Meikle at a property I have just been accepted on to rent. I found her to be extremely polite and easy to talk to, she is very professional in what she does and has made the process extremely easy for me, she gets back to me fast with any questions or queries I have with all the information I need etc. I’m extremely happy dealing with her. Thanks Nicole 😊

Chris · 23 May 2024

★★★★★ 5/5

Google

Shakira provided an exceptional service throughout our property journey. She was patient, professional, and always willing to help every step of the way. Her communication and support made the whole process smooth and stress-free. We are truly grateful for her dedication and highly recommend her to anyone looking for a reliable and caring letting agent.

Rebecca · 11 June 2026

★★★★★ 5/5

Google

Good experience with Andrews . Shakira has been a big help with all the process with my new rent and all around . I would recommend them.

Mike · 26 December 2025

★★★★★ 5/5

Trustpilot

I find Andrews to be very thorough with…

I find Andrews to be very thorough with their approach and always follow up with me. I have seen some great properties with them and they suggest homes that definitely suit my requirements.I’m always pleased if I know Steve will be taking a viewing as he offers great advice and and honest view point. Steve is also very knowledgeable and friendly on our viewings.

Danielle · 22 October 2024

★★★★★ 5/5

Trustpilot

House purchase with Lisa and Andrews

Lisa from Andrews helped me and my partner through the purchase of our first home. It was quite a long process and had a few hiccups and stresses along the way. But Lisa was absolutely fantastic, she handled every aspect of it efficiently and effectively with the upmost professionalism, it really put our minds at ease. We couldn't have asked for more! Plus, she is just really lovely and kind person!

Matthew · 27 June 2024

★★★★★ 5/5

Trustpilot

Janine Derbyshire is everything you…

Janine Derbyshire is everything you could hope for when it comes to property management. We had a few issues when we first moved into our new flat, but Janine was extremely supportive and has great customer service skills. She put through work orders the same day the issues were raised and within a matter of 2 days everything was resolved. Cannot fault her service or ask for more! She's simply fantastic at what she does!

Auburn · 10 April 2024

★★★★★ 5/5

Google

Fantastic team, special thanks to Nathan and Eve who have been flexible and supportive in helping us find a flat. Since we've been renting, Andrews Romford's Property Manager Sharon has been really fantastic. Quick to respond, communicative and understanding - she's helped us with a number of teething issues and has ensured weve not been stressed while renting. Thanks Sharon! Would recommend.

Edmund · 11 November 2024

★★★★★ 5/5

Trustpilot

My boiler broke on a Saturday…

My boiler broke on a Saturday afternoon, I called the office and spoke to Kay who was super helpful in helping me trouble shoot the boiler over the phone. It still didn’t work unfortunately so on Monday morning Louisa got right on it and called the engineer for me. When he didn’t contact me within a few hours she chased him up again for me and he was at my door within a couple hours and fixed it. Louisa then called me back a couple days later to check everything was still okay and still working. Both Kay and Louisa were very efficient and on top of things, can’t complain about anything! Fab customer service. Thanks guys!

Abigail · 6 December 2023

★★★★★ 5/5

Trustpilot

My experience with Andrew's - Luke in leasehold

My experience with Andrew's over the years has been very hit and miss. However, since Luke in Leasehold has been working for Andrew's my entire experience of the company has changed. He is truly amazing! He is intelligent, knowledgeable, a great problem solver, and an all round excellent person. Luke is quick to reply, and offers support above and beyond always. He has supported me with some very complex property issues recently and has actually calmed me with his support and expertise. My experience of Andrew's as a company would not be the same without him (please never leave).

Sarah · 5 December 2023

★★★★★ 5/5

Trustpilot

Amazing service

Amazing service ! Shannon was great with the move in and so helpful with any questions through consistent communication

Sarah · 19 February 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Andrews to sell my property and I couldn't be happier with their service from start to finish. What truly stood out was their communication, dedication and professionalism. The sale of the property was a lengthy and stressful process, however, Kish, Charlie and Kamilija went above and beyond, providing a personal touch that made the tricky process as efficient and straightforward as possible. Our professional relationship was fantastic, and their commitment to delivering faultless service was evident throughout, even during the most demanding moments of the sale. One outstanding aspect was the dedication of Kish, who even managed my file on his day off several times to ensure the sale progressed seamlessly. This level of commitment is truly impressive and sets him and his sales team apart from others. Kish and his team well and truly exceeded my expectations and I wouldn't hesitate to recommend Andrews to anyone looking to buy, sell or let property. Their exceptional service and personal approach make them a top choice. I'm genuinely grateful for their assistance.

David · 23 November 2023

★★★★★ 5/5

Google

Shakira Alsultan, at the Romford branch, was so professional and helpful, I would highly recommend Andrew's to any landlord.

Philippa · 16 February 2026

★★★★★ 5/5

Trustpilot

Great communication. Great team.

My partner and I were looking for a flat to rent. Jasmine was very responsive to the online query and called me to book a viewing within the hour of sending the email. Communication with the team is fast and straightforward. The online referencing can be done in your own time. We were updated regularly through email. The team is friendly and warm. Prior to this move we also rented through Andrews. When we visited their office recently, Hayley still remembered us from a year ago. Little things like this made the service really personal.

Yan · 15 November 2023