Trusted Agent profile · Romford

Andrews Estate Agents reviews in Romford

★★★★★ Excellent

2,628 reviews across 2 platforms

20 North Street, Romford, RM1 1BH

Part of Andrews, see every office.

Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,628 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.

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4.9 / 5

518

Reviews on Google

This office

Trustpilot logo

2,110

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

5/5

Google

Kamilija Stanuliene At Andrews state agents in Romford has been very helpful in finding us the property that we were looking for, service levels are at high quality. Verbally very well spoken and professional. I would be happy to recommend her services to anyone looking for a new property.

Rajpreet · 23 December 2023

Agent replied · 20 June 2024

Hi Rajpreet, thank you for your five star review. Great to see Kamilija has been able to assist you on your property search and provided excellent service to yourself. Thank you for the recommendation too, much appreciated! All the best, Laura.

5/5

Trustpilot

100% recommend, if in doubt, ask for Zy!

With so many interactions with so many estate agencies and agents, I can honestly say that Andrews and Zy in particular can not be topped! Zy reached out with a perfect property based on my needs and wishes placed with Andrews and organised a swift viewing. Zy puts you at ease immediately and we found him super helpful and completely open and honest which is comforting when you are looking for a place to rent. Could not complain and would 100% recommend.

Lauryn · 31 October 2024

Agent replied · 23 November 2024

Thank you, Lauryn for leaving us 5 star feedback! We're thrilled to hear about your positive experience with Zy and our team. Best Wishes, Jake

5/5

Trustpilot

The best of the best!

We cannot thank the Andrews @ Bear flat team enough. After a *tumultuous* process of selling our property, the team were SO supportive, friendly and kind for the many months of dealing with us, through the highs and lows (and my many panics). From the first meeting we felt we had made the right decision of whom we wanted to sell our first home - Keith, Emma and Sophia (and everyone else!) THANK YOU!! I’ll miss our regular catch ups!

Freya · 31 October 2024

Agent replied · 23 November 2024

Thank you, Freya! We're thrilled to hear about your positive experience with Keith, Emma, Sophia, and the team. It was a pleasure assisting you through the process. Team Bear Flat will miss the regular catch-ups too! Best wishes in your new chapter, Jake

5/5

Trustpilot

Great customer care

The Andrews Bedminster team were excellent from start to finish. Robbie Powers and Lisa Bird-Parsons were the perfect tag team. Both provided expert and balanced advice throughout the process. They were approachable, communicative and reliable.

Sam · 10 September 2024

Agent replied · 24 October 2024

Thank you, Sam & Nina! We're thrilled to hear that Robbie and Lisa provided excellent service. Your kind words about their expertise and reliability mean a lot to us.

5/5

Google

The journey was very up and down but at no fault of Andrews. Kish was super helpful and always kept me updated even if it wasn’t the best of news. All round good experience and I would defiantly recommend.

Tim · 27 June 2024

Agent replied · 26 August 2024

Hi Tim, thank you for the five star review. We appreciate that housing transactions can be up and down but we are pleased to see that the support from the team remained constant. Thanks again, Rhys

5/5

Google

The service from Andrews was very professional and efficient. Paul was very helpful and always returned calls very quickly and responded to our requests. A suitable tenant was found for my property very quickly. Would recommend Andrews and the excellent service received from Paul.

Marion · 22 March 2024

Agent replied · 20 June 2024

Hi Marion, thank you for taking the time to write us a five star review, we really appreciate it! Fantastic to hear Paul was always on hand and found a suitable tenant for your property. Thank you for the recommendation too and all the best, Laura.

5/5

Google

I went in to speak with someone about buying a house. I met Samuel and his team and I am pleased to confirm that he is a professional and on our first meeting he told us he will find us our home. Guess what?! He found it 2 weeks later. :) I truly recommend :)

Andra · 21 June 2023

Agent replied · 20 June 2024

Hi Andra, Glad we were able to help! KR Kish

5/5

Google

Andrews have done a great job find us tenants for our property. Nice and smooth communications for the whole process and the staff all had a "nothing is to much trouble attitude". Thank you Nathan, Eve and Paul for the excellent service.

Glen · 21 April 2024

Agent replied · 20 June 2024

Hi Glen, thank you for the five star review. We know the team in Romford will really appreciate seeing your review and kind feedback. Fantastic to see that we have found you some tenants and pushed everything through for you. Thanks again, Rhys

5/5

Trustpilot

Pleasant experience

We had an excellent experience all thanks to Sammi. His demeanour and professionalism were second to none and made the whole experience better when viewing properties with this group. Would definitely stay with them in future.

Trudi · 5 August 2024

Agent replied · 24 August 2024

Thank you, Trudi! We're thrilled to hear about your positive experience with Sammi. Your kind words mean a lot to us, and we look forward to assisting you again in the future!

5/5

Google

Extremely happy with the service I received while looking for a rental. The whole process was explained to me and made streess free. I am very grateful for their friendly manner and quick response regarding my time finding and obtaining a beautiful rental. I dealt with a few individuals but they were all friendly, polite and extremely helpful. Nathan was very professional.PositiveResponsiveness, Quality, Professionalism, Value

Amanda · 21 June 2022

Agent replied · 20 June 2024

Good afternoon Amanda, thank you for leaving us such a great review.

5/5

Google

We had an A1 service in all respects from Tierney Bone at the Romford office, she was so helpful and went above and beyond in the help of renting a flat. The flat was very clean and all of the appointments made either in person or by phone call were prompt and at the time agreed. This office is the one to go to for renting. They will assist you all the way.

Angela · 15 January 2025

Agent replied · 22 January 2025

Thank you Angela for your wonderful feedback! We're thrilled to hear about your positive experience with Tierney at our Romford office. Best wishes , Lisa

5/5

Trustpilot

Great service from Bear Flat

Great service from the Bear Flat branch, especially Emma Mussert and Holly Parfrey, who worked tirelessly to make a potentially awkward sale process much smoother. Many thanks to everyone involved for a five star service!

Rich · 15 August 2024

Agent replied · 24 August 2024

Thank you, Rich. We're very happy to hear that Emma and Holly helped to make your sale experience smoother. Your kind words mean a lot to our team.

5/5

Trustpilot

Andrew’s are great, Maria too!

Andrew’s are great! We have just rented our first property through them and it has all been such a positive experience. Maria was our letting agent who was super helpful every step of the way.

David · 15 August 2024

Agent replied · 24 August 2024

Thank you, David. We're delighted to hear about your positive experience with Maria and Andrews. Enjoy your new home!

5/5

Trustpilot

Hayley tennet

Hayley is absolutely Amazing goes above and beyond to help me and my partner. She’s so outstanding very pleasant lady and will help you with anything. Always there at the end of the phone to help Any queries contact Andrews and ask to speak to Hayley

Rebecca · 13 January 2024

Agent replied · 12 June 2024

Hi Rebecca, thank you for taking the time to write us a five star review. Fantastic to see Hayley has gone above and beyond and was always on hand to help with anything you needed. Thank you for sharing your experience and all the best, Laura.

5/5

Trustpilot

Sale of property

Friendly and approachable team always keen to help and settle any concerns regarding the sale of my property. Elliot kept me informed on a regular basis and dealt with any questions in a professional manner. I would recommend.

Simon · 19 June 2024

Agent replied · 24 August 2024

Hi Simon, thanks for sharing your experience brilliant to see it was such a good one! Thanks again, Rhys

5/5

Trustpilot

Special mention to Shamiya

Super prompt call back after I made my query. Shamiya was so lovely, warm, friendly, informative and really put me at my ease. The property was absolutely gorgeous, looking forward to hearing back tomorrow! Kate Clayton

Catherine · 23 July 2024

Agent replied · 24 August 2024

Thank you, Kate! We're thrilled to hear about your positive experience with Shamiya and that you loved the property. We look forward to assisting you further.

5/5

Trustpilot

It was quite an interesting experience.

Juliana · 19 September 2026

Agent replied · 10 October 2026

Hi Juliana, thank you for your wonderful review! We're thrilled to hear you had an interesting experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Andrews Head Office.

5/5

Google

Sam was great to deal with when viewing the property communicated the availability and made the arrangements clear and easy. When requesting a second viewing had no complaints and made it easy. Post sale agreement did an easy handover to Jill who’s been helping get the deal over the line! Highly recommend these guys!

Shafiul · 21 June 2023

Agent replied · 20 June 2024

Hi Shafiul, thank you for leaving us such a great review. KR Kish

5/5

Google

We’re very grateful to Tierney and Shakira for making our renting process smooth and efficient for our Family. They supported us at every stage, were responsive and professional in explaining terms/conditions. …

Nina · 16 March 2026

Agent replied · 16 April 2026

Dear Nina, Thank you for your wonderful feedback! We're thrilled to hear that Tierney and … More

5/5

Trustpilot

Had a great experience viewing …

Had a great experience viewing the house in downend yesterday..Shamiya Simpson was excellent and very helpful in showing the house around. Was easy to contact her and was cheerful with the client. Will give 5 stars easily

Isaac · 2 July 2024

Agent replied · 24 August 2024

Hi Isaac, thank you for taking the time to leave us a five star review. We know Shamiya really appreciates seeing your kind feedback. Thanks again, Rhys

5/5

Trustpilot

A responsive and very helpful team

A responsive and very helpful team, from initial letting to the resolution of issues. They are quick to respond, and wise in their advice. A good show all round and a pleasure to deal with.

Peter · 18 February 2026

Agent replied · 23 February 2026

Dear Peter Atkins, Thank you for your wonderful review! We're thrilled to hear that you found our team responsive and helpful throughout your experience. Your satisfaction is our priority, and your kind words motivate us to continue delivering excellent service. We look forward to serving you again. Best regards, Andrews Head Office

5/5

Trustpilot

I would like to thank Brian Barnsby and…

I would like to thank Brian Barnsby and his team at Andrews for a quick sale of our house. Kept us informed throughout and resolved the few hiccups that inevitably popped up. If I had another house I’m sure they could sell it.

Thefryman · 8 March 2024

Agent replied · 12 June 2024

We appreciate you taking the time to leave us a review. Fantastic to see that Brian and the team were able to help you throughout your sale, great to see that everything went through in good time, even with the odd inevitable bump in the road. Thanks again, Rhys

5/5

Google

We recently sold our property with Andrews- Kish helped us so much with even our purchase through another agent- he was brilliant and so responsive and did everything he could and helped us far and beyond. Kish is a true credit to Andrews estate agent! It was an absolute pleasure working with him and we couldn’t thank him enough!PositiveResponsiveness, Quality, Professionalism, Value

Charlotte · 27 August 2022

Agent replied · 20 June 2024

Good afternoon Charlotte, Great to hear from you the feedback that you have given. We wish you well in your new home!

5/5

Google

The best experience ever I really thank all the Andrews staff, especially Nathan. Polite team and ready to help at any time. Customer service is one of the best, I've always had answers for all my queries within minutes of sending emails. Their help has made this moment less stressful. Thank you Anila&Erikson

Anila · 21 June 2023

Agent replied · 20 June 2024

Good afternoon Anila & Erikson, thanks so much for leaving us a 5 star review! Glad Nathan has been able to help! KR Kish

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Questions about Andrews Estate Agents

Has Andrews Estate Agents won any awards?

Yes. Andrews Estate Agents won Platinum in The Trusted Agent 2026 awards.

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Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.

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