HAMBRO INTERNATIONAL Rochford reviews

★★★★★ 1/5

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GPO "COWBOY COMPANY" run by cowboys

GPO INCOMPETENT "COWBOY COMPANY" run/ruined by cowboysIf I could only give zero? and GPO are going on a 4 day week? That is "false Advertising" which is illegal & Royal Mail have the audacity to charge customers extra monies accordingly for those delivery services which they cannot provide?48hr tracked delivery London to Glasgow in local post office on Friday 19 September 9.O8am tracking now states delivery scheduled for Wednesday 25th September....5 days for a 48hr tracked delivery is taking the proverbial and yes the gpo/Royal Mail sorting/delivery do work weekends.Tracking historyTuesday 24 September 2024We have your item at Bristol MC and it's on its way01:06Item ReceivedBristol MCSunday 22 September 202401:40Item ReceivedBristol MCSaturday 21 September 202416:20Item ReceivedMidlands Super HubFriday 20 September 202409:39Sender has despatched item

Jim · 25 September 2024

★★★★★ 2/5

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Not “Drop & Go”

Can you clarify what your definition of Drop & Go? I tried to originally drop my parcel off and was told in no uncertain terms the Post Office was closed (the desk was in front of me, empty with a work surface behind empty - didn’t make sense). My wife returned the following day and had to wait whilst the order was processed (approx 10mins). Your video shows that you can drop and go - not my experience

Andrew · 22 September 2022

★★★★★ 1/5

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Paid £2700 into my bank account in…

Paid £2700 into my bank account in branch. Weeks later the post office have stolen £100 from my account saying that I had actually only handed over £2600. Who on earth can mis-count by £100? It was checked twice and I have a receipt confirming it. How dare they just take £100 from my account without so much as a phonecall? How is that not illegal?I paid in £2700 and have now had £100 of my money stolen by the post office and I am currently going through their complaints procedure to try get my own money back. Insane.

Joe · 27 June 2022

★★★★★ 5/5

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Westerhope Post Office is Absolutely The Best

Westerhope, Newcastle branch is absolutely the best. Visited today, Wed 16th Sept, to tax my car. Thought it would be complicated as didn't have Registration document. However, the male member of staff made it straightforward. He had extensive knowledge of the procedure and was friendly, courteous and extremely efficient. Please pass on my thanks.

J · 16 September 2026

★★★★★ 1/5

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Disgusting useless company!!!!!

I was awaiting a delivery from an eBay seller this was posted on the 12th of September for a 48 HR delivery come the 23rd of September they were returned to the seller having never left the sellers delivery hub. Loads of lies i.e not being able to gain access to our property on the 17th but all this having never progressed from Blepher which is over 3 and a half hours away. There was no communication from the post office and plenty of lying all in all totally disgusting service their interaction with EVRI is not a positive one. Totally disgusting service avoid this company they couldn't organise delivery if the address was next door.

David · 23 September 2024

★★★★★ 5/5

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I was served by one of very…Professional,Courteous Friendly,Helpful

I was served by one of your very professional colleague her name was Ms.Sehrish(Post office,Southall Broadway UB1 1PY)who was dealing customers with patience, and a “people-first” attitude.On my turn to the counter she assisted me in an excellent manner with smiling face.She was very helpful and well informed in resolving my query.I want to thank Post office and Ms.Sehrish for her exceptional customer service and i request post office to recruit more people who has a work attitude like Ms.Sehrish(Courteous,Friendly,Helpful)

Farrukh · 15 June 2022

★★★★★ 5/5

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I would like to write this review to…

I would like to write this review to say thank you to my postman Lester and Heinz, they are such wonderful postmen they always deliver my post in a timely fashion and they always say hello when they see me even when I am out and about they never past me they both have a lot of empathy in what they do on a daily basis and are always professional and I would like to say thank you Lester and Heinz for begin my postmen I have known my postmen since I moved to where I live since march 2021 I would also like to thank Heinz for his professional service too when Lester was on holiday Heinz did Lester round and he was also very professional and very polite the Royal Mail service have two great workers working for them they are a great asset to your service gentleman keep up the good work and keep smiling and stay professional because their is not many people like you guys anymore thank you for your great service

Gillian · 19 September 2024

★★★★★ 1/5

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I used the Post Office travel card

I used the Post Office travel card, we had money left on it when we came home from Majorca. I spoke with the post office regarding refund, I had 614.00 euros, they sent me a letter with a barcode for me to physically attend a post office to get cash. What is embarrassing for the Post Office is the disgusting amount they have refunded. £455.37. I will not use or recommend the post office reagrding travel money. DISGUSTING

Mr · 5 September 2022

★★★★★ 1/5

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wimbledon post office

I went to my local post office in wimbledon the address is Wimbledon Post Office 56 Wimbledon Hill Rd SW19 7PA, my wife went for to renew her passport so we paid for the checking service which we didnt realise and the staff member Sadia didnt even notify us that the passport office dont accept laminated documents! so then the passport office rejected her application on the grounds more documents was needed.

Nazrul · 11 May 2026

★★★★★ 1/5

Trustpilot

Unreliable service

I would advise anybody not to pay for International Tracking with the Post Office and, more importantly, not to trust information given by Post Office staff. In my case their information was incorrect and has been very costly. In addition once any parcel leaves the UK if your parcel is mislaid then Royal Mail cannot actually track it and you will lose the parcel even if you pay for International tracking at the Post Office. There is no tracking outside the UK by Royal Mail and so Post Office staff advising you to use this service is misleading. Do not expect your post office to be able to give you correct advice about parcel delivery, what you can and can't send and how to send. After contacting the post office about this they replied that the 'Post Office Ltd is unable to look into these matters until Royal Mail or Parcelforce have investigated and provided a response'. So I contacted Royal Mail to initiate this. They inform me that they have no procedure to do this. So more wasted time. Will never use Post Office again. I used to send many letters and use the Post Office and Royal Mail for sending presents etc. I will find an alternative company but would never use the Post Office again unless unavoidable. It seems that the Post Office point out after several reviews that the Post Office and Royal Mail are now separate businesses, however, as most people use the post office to send through Royal Mail you would expect the Post Office to have a basic knowledge of procedure. I have been given 3 incorrect pieces of information by the post office pertaining to one parcel. The Post Office incorrect information has proved very costly for me and even when they send a response that does not deal with my issue they are simultaneously giving me further incorrect information. The Post Office is just not what it once was. 84% one star reviews. Wow! Sad.

Caroline · 27 May 2022

★★★★★ 1/5

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Awful lack of service on Tracked…

Awful lack of service on Tracked Delitvery, Last one was second and last. I will use DHL next time.First instance sent important documents to a financial company. I had these returned 4 weeks later, Letter was delivered to a Post office.Second and most recent; same again. Important documents to send. Only tracking and signature is at a Post office at 1 am in morning. Clearly not the destination.No way to get support or help. Paying for tracking is a complete waste of money and less secure than normal mail.Avoid Royal Mail. Use a door to door service/

Kim · 11 September 2024

★★★★★ 1/5

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Beware!!!!

Beware!!!!The postmen at the East Dulwich & Peckham delivery office are responsible for the loss of my package. These people who deliver cannot be trusted. How dare this thieving privatised company deceive everyone by continuing to trade using the royal title - disgrace!There is a long history & culture according to the public inquiry of no accountability& the thieves know they will never have to answer any questions or take responsibility for stealing other people's property so in effect the p/o is the perfect breeding ground for thieves with no criminal record to thrive. An institution that was once trusted & respected is now a shameful laughing stock providing a cesspit for criminals to steal, keep & sell anything they like. Christmas is coming & this is how they do their shopping. Sending a carefully wrapped & secure package should not be labelled 'at your own risk' neither should using the p/o come with a danger warning. Instead Russian roulette is the name of their game. On 5-9-24 my tracking no. was scanned as 'delivered' by the thief whilst writing a note stating 'no one was available to receive the item, or no appropriate or safe place found. Item not yet in office. SO WHICH IS IT - DELIVERED OR NOT? What the scammer did next was to take a picture of my package in his hand in front of my front door as some kind of proof of delivery & walked away. Needing clarification I spoke to Sean on 6-9-24who confirmed my package had been delivered so no re-delivery option to my neighbour was available. I requested a ref no. to log my missing package & the call was terminated. Calling back immediately Mahendra sent an internal note to the delivery office for my package to be left with a neighbour upon re-delivery on 7-9-24. Mahendra gave me a ref no. 1-11779946058 & said to call back on 9-9.24. Sinead said on 9-9-24 there was nothing she could no & to contact my supplier for a replacement or refund. So that's it a win-win for the p/o continuing to make money from a service they do not provide to everyone equally!

Sandi · 10 September 2024

★★★★★ 1/5

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To be honest what has happened to the…

To be honest what has happened to the Great British postal service as we seem to be back with in the 1800`s. Paying for an overpriced postal service which is none existent. Paying for a service either First class, second class and even parcel post it is never delivered on time, with day or two days late.Over charged at the local post office -make a few more pence on each parcel. No wonder the private delivery services are doing well, just check their prices for next day delivery and compare it to the overpriced over rated Postal service. Regularly I know the post has been sent on time, but any delivery on a Saturday is hit and miss, they cannot be bothered to deliver, and we have to wait till Monday although paid for 2 day service, this then become 5 days.Get a grip and provide the service we pay for.Reply from Post office.Thanks for sharing your thoughts, Mr Knowles, but we'd be very grateful if you could please remove it from our profile because Post Office and Royal Mail formally split and became independent businesses in 2012. Post Office is not responsible for setting the prices and is not responsible for the delivery of post.

Mr · 16 May 2022

★★★★★ 1/5

Trustpilot

2 parcels left at PO in Inverclyde vanished.

I obviously cannot review all Post Offices only the one I have an issue with which is located in Inverclyde.For convenience I'd arranged for an Amazon order to be delivered to this Post Office Branch. I duly received the confirmation that the parcel was ready for collection. I waited several hours before going to collect but was told there was nothing for me.Amazon confirmed the order had been left in the Post Office branch both to me and the Seller. After 5 days tracking showed the order had been collected by Amazon and returned.I had been going to this post Office for decades but have not been in since.A recent order which should have went to Lockers at Tesco was left at this same PO branch as all the lockers were full.Evri were contacted about re directing the Parcel but it has apparently vanished after being left in the PO - Just coincidence ?......Personally I do not think so.Unfortunately except for tracking showing both parcels were left with the staff at that PO I have no proof that staff kept,denied having my parcels or deliberately failed to pass them onto me or I would be reporting the matter to the Police.

Young · 6 September 2024

★★★★★ 1/5

Trustpilot

Post Office Horley

Post Office Horley, Unit 4 Victoria Road.The Post office has 5 terminals.Mostly only 1 staff member at the terminals.When this staff member is absent.There is no replacement.At least once every 2 weeks that I am aware the desk is closed.I get there usually 16h00-16h15 and they have closed.That also means that the Guaranteed by 1pm and 9am will not be collected becaause the secured room is locked up.I had this issue previously where I dropped SD Guaranteed and the packages did not move for 24 hours (i dropped off at around 16h00 and the florist across from them told me they closed at around 16h30). They did not inform me that they were going to closed early - I was hissing mad...!The Horley Post Office used to be an absolute brilliant Post Office - I can vouch. I used their services almost every weekday since 2009.BUT nomore...! I have avoided them for around 18 months and there is no improvement.Badly managed ..... if any.The staff are paid by Morrisons I believe.Well, there you go.... say no more.There will be many who will pay for a bus ride specifically to get to the PO and ...... my gosh.... they are closed....?This would never have happened in the past..... I don't get it...?

Gobsmacked · 30 August 2024

★★★★★ 1/5

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It was our Golden Wedding…

It was our Golden Wedding Anniversary(17th August) and a very special friend asked me at our Family meal have you got my card?Answer No. Then we got a card from the Post Office saying 'sender did not pay full postage!)Went online paid the amount due(£1.50) amount taken straight away. Delivery should have been Wednesday!!!Not got it, the Delivery Office is the next town(HYDE).I have tried to go online to complain!!No wonder Royal Mail is in CRISIS.Customer Service GARBAGE!!Where has the card gone and how can you explain this ??I hope you are going to compensate us .Loraine Gleave

Mrs · 29 August 2024

★★★★★ 1/5

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Waiting for important letters to arrive…

Waiting for important letters to arrive from new ferry post office. Had no post for over a week and I should have received 2 hospital appointments and new bank card last week. Checked with senders and they have all been posted 1st class. Since being sold royal mail has gone right down hill.

Anthony · 12 September 2026

★★★★★ 5/5

Trustpilot

First Class Service

Nina was extremely helpful at the Regent Street St.James branch. She talked me through my options as I was sending a large signed letter on the machines which I had no clue how to use. My letter didn't have a postcode so Nina went to the back office and found the postcode on her computer! so helpful. She is polite and friendly. Thank you so much. Michael

Michael · 25 July 2023

★★★★★ 5/5

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THANK YOU LOUISE

I need to say such a big thank you to Louise at Kingshurst post office.I was having trouble topping up my gas card, other top up places said it wouldnt accept my card for some reason, I was in such a panic over it. Louise did everything to help, and after persevering managed to do it for me. Her calm attitude, and her helpful nature makes her an asset to any company. Post office, you are lucky to have her!Thanks LouiseJoy

Joy · 1 April 2022

★★★★★ 1/5

Trustpilot

STAY WELL CLEAR OF THIS POST OFFICE

CLARENDON ROAD POST OFFICE, 109 CLARENDON ROAD, W11On their website if you Google them it states open until 23.30. Load of cobblers. Their misleading the public to draw people to their shop attached to the post office to drum of sales. The main Post Office body needs to look into the times stated. It's wrong.Posted a parcel on Monday 19th August 2024 at Clarendon Road Post Office. 1st Class Sign for. To date no pacel or updates. Showing below like Clarendon Still has it and its not moved from that branch."Accepted at Parcelshop. Your item has been posted at a Post Office. As you've used our Royal Mail Signed For service, the next update you'll see is after we've attempted to deliver to the recipientClarendon Road Post Office".How much longer do I have to wait for an update and for my parcel to reach me?It states 1st Class Signed For takes 1 day which i read online.. Royal MailI need my parcel. How long does it take for a 1st signed for small package to arrive?I had trouble with this Post Office before and I should have never given them a second chance. I need my parcel. Why is this Post Office so incompetent. You cannot get thru to them as they never pick up the phone.When you receive parcel send them out. That is your job not keep them. I WANT MY PARCEL.I will make sure I claim if I don't get my goods. IHave already been refunded once before because of your negligence. Posted a parcel on Monday 19th August 2024 at Clarendon Road Post Office. 1st Class Sign for. To date no pacel or updates. Showing below like Clarendon Still has it and its not moved from that branch."Accepted at Parcelshop. Your item has been posted at a Post Office. As you've used our Royal Mail Signed For service, the next update you'll see is after we've attempted to deliver to the recipientClarendon Road Post Office".How much longer do I have to wait for an update and for my parcel to reach me?It states 1st Class Signed For takes 1 day when Royal MailI need my parcel. How long does it take for a 1st signed for small package to arrive?I had trouble with this Post Office before and I should have never given them a second chance. I need my parcel. Why is this Post Office so incompetent. You cannot get thru to them as they never pick up the phone.The guy who serves sometimes is rude and don't know what he's doing. He held my parcel back the first time when I paid for special delivery. It went out the next day. Made sure I got refunded as special delivery is not cheap.I want my parcel. They will never get a third chance and don't recommend them.

Sally · 24 August 2024

★★★★★ 1/5

Trustpilot

Lack of Customer Care

Was returning my old driving licence to DVLA and asked for 1st class signed for postage. The assistant said we recommend Special Delivery but did not go into detail or inform me as to why. The assistant had also written on my receipt ‘Customer advised Special Delivery refused’.I was also surprised that the cost of the postage was £3.80 and checked cost on the Post Office website. I was charged for a large letter when in-fact the letter was within the size and weight of a letter size not a large letter.What is extremely annoying is that I have since discovered that the Post Office do not obtain signatures for signed for mail sent to DVLA. Had I been told this I would have used Special Delivery.

Usually · 23 August 2024

★★★★★ 1/5

Trustpilot

Useless and liars

Once again hopeless service, sent me tracking , got 4 hour window for delivery which is ridiculous, can’t change delivery as the page won’t open as usual. Thus Royal Mail is useless in the Rhondda valley

Lize · 22 January 2026

★★★★★ 1/5

Trustpilot

The complaint process is absolutely…

The complaint process is absolutely useless!!!!!!First, you have to wait 10 days even if there is 24h delivery and not received. Then going through the form is nightmare, then even if you get through, someone who is at least bother to send the letter, saying bla bla bla "sorry", NEVER happened, they did have all evidence (not even when I send sign for letter with the copy)!!!! They must have just copy/paste letter to send and not bother. I'm sending from my company parcels, all documents held till I can check is delivered, and of course all invoices for the send items. Always uploaded in online form, never, EVEN ONCE got money back, when each one is sent with insurance paid on!!!There is no chance also to find the parcel when its says it is in some DEPO place on their web. No wonder is goind down as the company!

Monika · 19 August 2024

★★★★★ 1/5

Trustpilot

Yet another downfall of the Post Office

I've made many previous complaints to the Post Office. In my opinion, you do not provide a service. I have had missing anniversary cards, post not being delivered for weeks and then a job lot several weeks late (missing cards not surprisingly) when I complained I got told this is not a guaranteed service... yet you take our money for stamps which aren't the cheapest! If I wanted to gamble with my money, I'd buy a Lotto ticket! Today's gripe is going to the post office to send a parcel back, I tried last week but the post office was shut with no explanation or warning, today there were two staff serving. I waited 15 minutes only for the service to close for lunch. There was a long queue of people... why can't lunches be staggered??!! Poor 'service' yet again.

Sarah · 19 August 2024