HAMBRO INTERNATIONAL Rochford reviews

★★★★★ 1/5

Trustpilot

Broadband useless

This is a review for post office broadband. I have been with this company for two years and have had reoccurring problems with no service. On their website you are asked to "raise a ticket" for repairs etc don't bother they don't reply. Faced with this after my broadband again not working last Friday 14th I was forced to telephone them and all that entails in getting through to them. I was told the problem was with the line, they always say this and that they would have to arrange for an engineer to call but that wouldn't be until Tuesday 18th May, they couldn't give me a time but reluctantly I agreed as they didn't offer an alternative. After taking a day off and waiting in all day nothing, no call no text, email, nothing so once again I phoned them only to be told the call had been cancelled! " I'm not sure why" the representative told me! We'll have to arrange another call for 3 days time again he said. When I replied that this was not acceptable and that I wanted to speak to his supervisor he told me that would not be possible at that time and that I would also have to wait 3 days for that to happen too! Luckily my contract with this useless company runs out next month and I have arranged for Plusnet to be my provider, meantime I have no internet until then because of the Post office's incompetence. If you need reliable internet and good customer service avoid this company!!

Ade · 19 May 2021

★★★★★ 1/5

Trustpilot

It has taken me a week to try to get a…

It has taken me a week to try to get a parcel. Firstly the parcel was due to arrive between 12.30-4.30, it arrived at 11 while I had popped out. If I was out it was to be left with a neighbour, it was taken back to the post office. I rang the post office who took no responsibility at all and couldn’t help at all. I had to wait a week until my next day off to try to get to the the collection office at one of the few tiny windows of time that they are open. They were closed when I got there so I went into the main post office to ask for help, none to be had. I went round the back of the sorting office to be met my an unhelpful postman, I continued on, to finally meet a woman employee who did go and find my parcel for me after I pleaded with her, she was rude and condescending and telling me to ‘ok, calm down’ , meanwhile I was saying ‘please please can you help me!’. Utterly disgusting service all round. Dreadful policies on the part of the post office, they take no responsibility for anything at all.

Patricia · 17 May 2021

★★★★★ 1/5

Trustpilot

i sent a letter 3 weeks ago to…

i sent a letter 3 weeks ago to gibraltar special delivery tracked it still says its in langley office enroute this is the 3rd letter i've sent out at nearly £7 a go tried to get in touch with royal mail they haven't even bothered to answer any emails or customer support even went to the local sorting office they just say bare with them, how long do you after wait this means the insurance what you pay for, this is a digrace and all they seem to be doing is blaming everything on covid 19 this is a scam on the highest level, they say watch out for scammers post office is the biggest scammers about no phone number anymore live chat is no more and by law they have to put alll there details on there website not post office one rule for them and no rules for the general public, the local post office advised me to make a business account so i can get in touch im just jo public that pays for a service that is not here for the average working man they just want your money-------- SCAMMERS AT THEIR BEST-------

Dale · 14 May 2021

★★★★★ 1/5

Trustpilot

Holyport PO staff and manager require…

Holyport PO staff and manager require urgent re-training. They do not understand that decimal commemorative stamps without bar codes remain valid for use. They refuse to accept items with correct commemorative postage applied. This is unacceptable. If anyone from the PO read these reviews perhaps they will let me know when they have been properly trained.

Gerald · 11 December 2023

★★★★★ 1/5

Trustpilot

Need money fast? Don't invest with the Post Office

I've tried to transfer money from my online Post Office savings account to no avail. After 8 days I finally got to talk to a human (their recorded voice message tells you online accounts cannot be dealt with over the phone!). They advised me they couldn't sort the problem out as it was a 'technical' matter and only their 'technical' team could deal with it. I was then advised there was no-one available from the technical team as it was past 3pm on a Friday and they finish work at 3pm. As it was Bank Holiday weekend maybe Tuesday I'd manage to sort it....NO! Now their computer systems have failed. If you want to access your savings then don't use the Post Office. Maybe a helpful message on their website with a contact number for online issues would help? Or maybe an 'online' chat? Please sort out your I.T. Post Office....long gone are the days of Postman Pat and his cat, we've moved on and up-to-date I.T. is essential. Day 11 and waiting.......

Tracy · 4 May 2021

★★★★★ 1/5

Trustpilot

Overpriced

Tried to post a small package of a shirt to New Zealand, worth around £40, less than 2 kilos and they wanted £27.50. I'll go elsewhere, they're not even trying to improve the service of the PO and RM.

Douglas · 23 October 2024

★★★★★ 1/5

Trustpilot

Rude staff member again Claydon Post Office, Ipswich.

Rude, snappy staff member at Claydon Post Ofiice near Ipswich. This woman, the manager of the Post Office, is usually stern but today I was met with a relentless barrage of rude, snappy attitude for no reason. Appalling lack of manners towards me when I am a regular customer who is always polite to the staff. I tried to make light conversation to dilute the nasty atmosphere she created but she just butted in with another snappy episode. I shall not be returning to this branch. Reported to The Post Office. There are numerous bad reviews about the staff here due to this nasty individual.

Paul · 1 May 2021

★★★★★ 1/5

Trustpilot

Do not go to the Post office if you…

Do not go to the Post office if you need foreign currency. Looked online and they were exchanging 1.14 to the USA Doller. Dropped in on the off chance and I received 1.08 to the Doller

Chris · 2 January 2023

★★★★★ 1/5

Trustpilot

Rubbish service

Paid for a parcel to be collected. Told it would be collected by 3pm today. No one came. I waited all day for the collection.Rang customer services. Told it was a flexible time and that someone should come before 5.30. Again, no one came. If it's flexible, why isn't that in the information when I booked the collection???And no one has been in contact to update me. Do I wait again tomorrow? And the day after? Ad infinitum?Rubbish service.

Milly · 12 July 2021

★★★★★ 1/5

Trustpilot

We now get on average one delivery a week

We now get on average one delivery a week If someone has a signed for item that gets delivered when due but even though they have taken the trouble to drive down here they don't bother with anything else.Its a pathetic service and should be nationalised.

Ian · 27 June 2024

★★★★★ 1/5

Trustpilot

Don’t bank cheques here

Paid in a NatWest cheque with and indication of “cleared in my account 2/3 working days”.Not cleared 7 working days after, Post office amazingly have advised “we have a postal problem, cheque SHOULD be cleared within 3 WEEKS.Absolutely disgusting.

James · 21 October 2024

★★★★★ 5/5

Trustpilot

We send a lot of parcels through the…

We send a lot of parcels through the royal mail and consistently have a good service through the post office.Their customer service always wants to help and more importantly there are people to talk to not an automated service.

Jeff · 5 September 2022

★★★★★ 1/5

Trustpilot

Really awful service from the post…

Really awful service from the post office. I really think they are trying to rip us off! Had a grey card through the door saying sender had not paid the correct postage. Paid £2 online and it arrived today. It was from my 2 year old granddaughter who had sent me a keyring she had made - but the keyring was missing, the envelope was torn open. Someone had written ‘ fake’ under the 2 first class stamps and stuck a label on saying needs £2 paid. However my daughter who had posted it said the guy at the post office said 2 1st class stamps ‘ would do it’ and she bought the stamps from the post office so how could they be fake? My husband who is a stamp collector examined them and said they were genuine as all the safety features were there. I am disappointed and disgusted with the Royal Mail, they’ve had £1.70 from my daughter and another £2 from me to deliver a small card that’s taken over a week to get here. Outrageous!

Mr · 21 April 2021

★★★★★ 1/5

Trustpilot

never use the post office

i sent a painting i had spent so much time on over to America via the post office recorded service which was tracked and should have been signed for. my customer did not receive it and the painting went missing. i can only assume one of the post office employees stole it. i have put in a request for a refund for the painting and the service i paid for but the post office flat out refused and didnt even refund me the money for the service which i paid £30. i am attempting to make a living from my art and its such a disappointment and upsetting to me that a multi million pound company can treat someone who is trying there best to succeed in life like this. i had trust in the post office but i would recommend that no one ever use any od there services. i have told so many people about this situation and they have agreed that they would never use them again which i am happy about. not only have i lost money but time aswell.

Christopher · 17 April 2021

★★★★★ 1/5

Trustpilot

Pay Duty on line shambles

I have had a few parcels shipped in from Europe that require duty to be paid, when I enter the tracker bar code number to pay the duty it does not work. this system is very poor it causes lost time waiting for the post person to deliver the card then a trip to the post office to pay the duty. If I could give this system less than 1 star I would. Worst thing about it when mentioned at the post office or on the phone no one appears to care. Terrible system.

RICHARD · 16 April 2021

★★★★★ 1/5

Trustpilot

This organisation is untrustworthy and…

This organisation is untrustworthy and money-grabbing and worse than that they are responsible for convicting innocent people of committing crimes they didn't do. A total disgrace, I am ashamed that this country has not uncovered this sooner and I hope ALL the managers/investigators/internal lawyers who are responsible are held accountable!

Donna · 10 April 2024

★★★★★ 1/5

Trustpilot

THIS REVIEW IS FOR THE STOW POST OFFICE…

THIS REVIEW IS FOR THE STOW POST OFFICE MARK HALL HARLOW I WENT TO POST A PARCEL ON 7/4/21 AND FOUND THEM CLOSED FOR THE DAY, AGAIN ON MONDAY 12/4/21 AND GUESS WHAT? CLOSED FOR THE DAY DUE TO STAFF SHORTAGES, HAVE THEY ONLY GOT ONE MEMBER OF STAFF ? I CAN RECALL AT LEAST FOUR THIS POST OFFICE IS AN ABSOLUTE JOKE AND NEEDS REPORTING TO THE APPROPRIATE BODY SO THAT THEY CAN ARRANGE TO HAVE COMPETENT STAFF RUNNING THE SHOP, I FEEL SORRY FOR THE LOCAL ELDERLY THAT MAKE THE TRIP ONLY TO FIND IT CLOSED SURELY THIS IS “NOT” EXCEPTABLE 👎👎👎

Jeff · 12 April 2021

★★★★★ 1/5

Trustpilot

DREADFUL at Mare Street, Hackney

Hackney, Mare Street branch.Absolutely DREADFUL customer service skills.I am very surprised at Royal Mail allowing these people operate on their behalf, giving them bad press. Maybe they should review their operators licence?Not only are the staff exceptionally rude but seem to go out of their way to be obstructive.Despite them making a mistake (which I accept does happen from time to time). They pretend that EVERY other post office "Is doing it wrong".I suggest walking or taking the bus to another branch.

The · 8 April 2021

★★★★★ 1/5

Trustpilot

Can't trust tracking system, deliverys lost

Always use PO for parcel deliveries, UK and overseas. But lately most parcels delayed for weeks. Germany taking 5 weeks+. Not getting updates on tracking system even though I've paid for it. Parcels show as ' in transit' yet have been delivered? Others have got lost or been left by buyers as they don't want to pay customs so it gets returned and they get an Ebay refund. One parcels not even been returned to us so £89 lost, so put in dispute. Not worth using now as our moneys being lost on items.

Laurence · 8 April 2021

★★★★★ 1/5

Trustpilot

Post Office Broadband Terrible service!

Terrible service!Do not ever get The Post Office Broadband. Had issues throughout my contract with the WiFi. Then after moving and cancelling my contract over a year ago just found out there was a outstanding balance on the account that I knew nothing about! Because I did not receive there letters that they had sent, apparently to my old address! Not the new one I had given them. They have now sold the debt on to a company called BPO and have created Default against myself. Spent the last few days trying to resolve and now given up. Nobody gets back to your emails and can not get thru to the correct team after been on hold for approx 30 mins each call. Avoid at all costs!

MATTHEW · 7 April 2021

★★★★★ 1/5

Trustpilot

this is the worst insurance company…

this is the worst insurance company ever . my roof had had a leak i called ageas who are basically postoffice insurance. they said if there wasnt wind over 55mph and rain over 25mm then we cant help. statisicaly this occurs once every few years and the rarer chance of it occuring during your leak meaning they will never help you or pay out. surely watchdog should do something about these people. be aware i am absolutely appalled at their policy and by the way they wont mention these factors and will then argue that we should have read the policy. sorry i believe they should have told us about this . but they wont as nobody would use them. Be aware as i believed i have be frauded by postoffice insurance and ageas

Zee · 3 April 2021

★★★★★ 1/5

Trustpilot

The post office's wrongful convictions…

The post office's wrongful convictions of sub postmasters highlight a disturbing lack of fairness and integrity in their system. It's disconcerting to observe these individuals facing unjust accusations, while armed robbers targeting the post office seem to receive more equitable treatment, underscoring a troubling disparity in the administration of justice within the postal service.

Neil · 14 January 2024

★★★★★ 1/5

Trustpilot

travel money

I ordered $3130 travel money online received it all the money in $10 and $20 I contact customer service to Swap it for$50 or €100 they refuse do and and they don’t accept it return Very disappointed, don’t buy travel money from post offices .

Star · 8 July 2024

★★★★★ 1/5

Google

This place is abysmal! Weekdays it says open until 7 but any chance he gets the guy is closed up to 90mins before that. Likewise at weekend. Saturday it’s supposed to be open until 5 but go there any time after 3 and he’s already buggered off home. The service is atrocious! For some reason it takes upwards of 15mins for one customer!! As an added feature of your prolonged wait in the queue you have to deal with the horrendous smell. Get better or close down and let someone else do it because you’re useless!

Rob · 24 March 2021