Trusted Agent profile · Rochford
★★★★★
1,802 reviews across 2 platforms
53A HULLBRIDGE RD, RAYLEIGH, SS6 9NL, Rochford, SS6 9NL
HAMBRO INTERNATIONAL's office in Rochford, at 53A HULLBRIDGE RD, is rated 1.6 out of 5 across 1,802 reviews on two platforms, including 21 Google reviews rated 4.1.
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Every review we hold for the Rochford office, from every platform, shown as written. First names only.
1/5
TrustpilotHow rude!
I have been into the Kiveton Post Office a number of times and the staff who work behind the PO counter are so rude to the point where I walked out! I find it absolutely disgusting to be spoken to like a child and to be sneered at!I will not be going back there every again
1/5
TrustpilotBe careful what you buy at your local Post Office!
I emailed a complaint to the Post Office about the One4All gift cards they sell in their branches, telling them about how difficult these cards are to spend and how the card company deducts fees if you do not spend up. The Post Office replied that these cards are "extremely popular" with their customers and that they had no plans to withdraw them.Really!? On Trustpilot there are 2317 reviews of these cards, 76% poor, 4% bad! Does the Post Office even know anything about the quality of the products they sell? Or care? Obviously not!
1/5
TrustpilotI sent a package with an Amazon label…
I sent a package with an Amazon label to a seller in Germany it cost over £5 and I filled in the customs label with my initials and postcode The package was returned to me saying I had not given enough information about myself the sender the post office had filled in my name and flat no.. I filled in a bit more and re sent it in a pillar box It was sent back to me for the same reason .. the sellers are Chinese I think snd the slippers the wrong size how tiresome and batty customs are and the PO tracking no on package UG642440013GB 27 08 21?
1/5
TrustpilotVisited the Post Office in Alcester
Visited the Post Office in Alcester, Warwickshire. The door was open and open sign displayed. Was rudely told that they close at 5, despite it being 4.55! Had to drive to Bidford Post Office where I was served by a friendly, helpful lady. If you live in Alcester or are passing through, may I suggest that if you need to use a Post Office, that you go to Studley, Bidford or Stratford, where the people are friendly, honest and helpful.
1/5
TrustpilotAbsolutely hopeless
Absolutely hopeless. Parcel sent (first class untracked on Monday 25 March not received by recipient. Sent a replacement parcel (tracked next day delivery to arrive today by 1pm -hasnt turned up. In January sent driving licence renewal tracked. Wasn't delivered until one month later! As a postal service the PO is a joke.
1/5
TrustpilotHuddersfield Town centre post office…
Huddersfield Town centre post office is a JOKEvery few staff on at all, with long queues on most daysGreat idea to shut all the local post offices downAnd herd us all into one big queue While the managers sit hidden away out of siteWaiting for their nice pensions on early retirement PULL YOUR FINGERS OUT!! HUDDERSFIELD TOWN CENTRE
1/5
TrustpilotFirst class signed for is a joke.
I posted a really important letter first class signed for on Monday, and expected next day delivery on Tuesday. It is now Friday and it still hasn’t been delivered. I am crippled but I could have walked there quicker. What is going on?
2/5
TrustpilotI sent an important first class letter…
I sent an important first class letter to the HMRC on Friday 2nd August and we are now the 8th and it appears to have still not landed. I have a review and tracker and every day that goes by my heart drops. Very disappointing service.
2/5
TrustpilotThey haven't woken up yet!
They haven't woken up yet! You are a "Private" company, private companies fail because the competition is better (luckily for you not much), failing companies have to charge more, in return make less, then don't pay very much and have to let staff go ... or close services.In my area alone two post offices have closed. At the same time your competition has boomed, on the back of your failings. What have you done? What innovations have you devised? Maybe stay open longer whilst the shop is open, maybe self checkouts, maybe more than one counter place, ... No nothing! They cant even be bothered to update there web site to let you know about the two post offices that are now closed.Being fair I get the impression its not the ground floor shop or staff at fault, but high up management controlling the strings, preventing innovation ... usually an accountant, who will eventually move on to ruin another company.
1/5
TrustpilotMust be the worst delivery company in…
Have now been overtaken by yodelPost officeMust be the worst delivery company in uk I order a lot from Temu. When multi items clear customs on the same day those been delivered by post office take approximately 4 days longer to receive than those being delivered by evri
1/5
Trustpilotattitude and no respect for customers
for several year i have paid a neighbours bills at rugeley post office . they have always taken payment with no problem untill this latest post master has taken over , the attitude is vile . manors well they dont exist they are so rude to people . i take an envelope with 5 bill payments wrote down clearly any the amounts to be paid to each , i hand over the payment cards and ive never had any problem for my elderly neighbour . payments go eg : gas £40 electric £40 as the payments were made the cashier used to write the reference on the back of the cheque which was no problem in the past , this made it easier for the cashier as i would have thought as its in black and white in front of them , but no i had to struggle and shout the amounts through a mask so it could be heard though the screens hoping they heard it correctly what a faff that was so nothing private and i was asked to then write the reference numbers on the back of the cheque for each payment . then also i was told to do this at the back of the shop so they could serve other customers . i said excuse me im your customer we are in mid transaction you just dont move people out the way , how rude |! if he hadve done this himself he wouldve had this done a lot quicker . i replied to him no im not going to the back of the shop to use the desk if you want me to use that where is the desk for people with disabilities at the front of the store ? he ranted on now you telling me what to do with my shop ? well i never heard so much tripe in my life , all i asked was where was the table for people with disabilities . just because i walked in the shop dont mean i havent got disabilities .i keep my walking to a minamal for health reasons .so no im not going to the back of the shop out the way so he can carry on serving. then to be told dont come back to pay any bills again that made my day .that just shows how little customer service this post office has , its disgraceful . i do feel for the older generation who have no alternative but to use this post office , but i shant use it again !
1/5
Trustpilotstill waiting 3 months!!!
I posted a "next day" delivery to Liverpool from Hambleden on 7th July, its the 27th September now and after multiple calls and complaints I am fed up. It has not reached its intended address as yet and has £500 worth of documentation for my visa in it, which has now expired as a result of this. I do not have another £500 to spend, nor do I want to. this is the worst postal service Ive ever had and am contemplating using DHL/UPS or any other generic/better postal service, because with them you can atleast speak to someone and resolve any issues...
1/5
Trustpilotnot fit for purpose
don't bother ever calling their 0345 number... its just endless options and eventually a robot voice get what you said wrong!!!! Infuriating service! I only gave it 1 star becuase I can't give -5 stars
Good afternoon, we're very sorry to hear about the issues you experienced when contacting us via telephone. We'd like to look into this further for you, if you could please pop an email over to social@postoffice.co.uk with the reference #28653349. We apologise for any inconvenience and frustration this may have caused you - Courtney
1/5
TrustpilotEltham Post Office
Eltham Post Office, 33 Court Yard, London. These people are so dishonest. I went to post my passport. I told them that I wanted signed delivery. I was quite clear, that I didn't need next day delivery. The woman insisted that the price was £6.85, and that next day delivery was included. She made it sound as it was the set price. I wished I didn't give her my money. When I went home, I found that the price for 2nd class was just £2.06. So I was ripped off. I will never go there again. You expect the Post Office to be honest in their business dealings, but not at all. I will never go there again.
1/5
TrustpilotOne star too much
One star too much. Absolutely disgusting, had problem with broad bound I've Called 7:00 p.m. 7:55 pm one agent answer phone, After security questions he Put me on hold to running some test and then few minutes later he said i am putting on hold for a bit longe to run some more test And then just hang the phone never to call back and I knew that's gonna happen cause 8 o'clock theyr office are shut. Absolutely disgusting
1/5
TrustpilotIs there a work ethic
Person oversought the process and now the letter is returned partially opened and undelivered because the address is deemed insufficient even though successful deliveries were made to the same address. Whether it is Royal Mail or the responsibility of Salford City Post Office it seems doing work is a burden for some employees.
1/5
TrustpilotPost office/ Royal Mail lack of accountability.
Having ordered an item from Amazon to be delivered to my local post office for collection I was unable to retrieve my parcel for 2 days due to a system failure. When I complained that they could have released my item by taking down the tracking number and entering it when the system was back up and running. They refused to do this and when I complained they disowned the problem and told me to contact Royal Mail. Royal Mail also disowned the problem and told me to contact the post office. This sort of attitude is extremely poor especially as the post office is a government department
1/5
TrustpilotDo not use Post Office Travel Money!!
Do not order currency through the Post Office, their website does not work. It kept rejecting my payment even though I had sufficient funds in the account. I kept making numerous attempts using Crome and Microsoft intranet sites, even used 2 bank accounts and both the same rejection to debit cards. I called Customer Services who wouldn't take an order over the phone instead and referred it to IT who said my bank had put a block on the payment and flagged as suspicious. I called my bank who said that wasn't the case and the problem is their website. The problem was they were offering a competitive rate compared with M&S and Sainsburys Bank. This transaction took up 90 mins of my time and I had to use another supplier in the end.
1/5
TrustpilotOnline mail re-direct is crazy useless…
Online mail re-direct is crazy useless but also time consuming and has a very real negative impact. For security questions they asked what mail order catalogue I had in 2011 and what mobile phone network I used 10 years ago! Who knows this stuff? Just random questions but it stopped my mail re-direction so no laughing matter. Get your act together. If I did my job like this I'd be out on my ear! And we pay for it......
1/5
TrustpilotPost Office Sutton Surrey- Appalling!!!
Post Office Sutton Surrey - always appalling at the best of times however… This is ridiculous why …have the post office decided in their wisdom to put it into WHSmith! How pathetic and weird … I’m queueing outside in a High Street to getting to the post office (weird and odd!!) and why is this one of the major post office to do driving license renewals- THIS NEEDS A MAJOR RETHINK BY THE MUPPETS WHO THOUGHT THIS WAS A GREAT IDEA!!! there are much better local post office services … absolutely atrocious Iwill be finding somewhere else in future - do not bother go somewhere else!!
1/5
TrustpilotIs it true that only tracked mails are delivered?
I sent Christmas cards to my relatives overseas in early December with normal delivery and none of them was delivered despite 3 months down the line already. I was told that they were likely never sent away. Only tracked items with higher postage cost are sent and delivered nowadays by post office. It is fraud.
1/5
TrustpilotPASSPORT Digital Check & Send,
PASSPORT Digital Check & Send,POST OFFICE HAS STOPPED THIS SERVICE, they do not tell us that oh no that would be to much trouble !!,They want you to hang about in a Q for hours. Then they tell you...
Good evening! Thanks for reaching out with this feedback. We're so sorry for any confusion around our Passport Check & Send services. This is still a service we offer, however not all of our branches are able to offer all services at all times. You can use the branch finder on our website to find your nearest branch that offers the Digital Check & Send: https://www.postoffice.co.uk/identity/renew-adult-passport-digital. Hope this helps!Best,Makenzie
1/5
TrustpilotIncompetent rogues...
A few years ago I decided to put my savings into a post office account. They took the money, gave me a small till receipt & told me that I,d get the documents in a few weeks. These never arrived, so I went back to the post office and they looked into it. This took a few days, then they got back to me to say they had no evidence nor documentation to say that I,d ever handed this money over, nor opened an account. Thankfully, I had kept the little till receipt, otherwise I would have lost all of my money. My money was eventually returned to me at my request, although a took a couple of months with no apology at all. No one should EVER trust the post office. I most certainly never will again.
1/5
TrustpilotRebecca and Charlotte from the online…
Rebecca and Charlotte from the online services for travel money card give the worst customer service i have EVER received in my life. The two most unhelpful staff I have also met in my life. No consideration for customers and took almost 3 weeks to accept documents that were promised to be returned within 72 hours. Beyond a joke I hope post office know that they are not doing their job. Do not buy your currency from post office and do not get their travel money card.
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