HAMBRO INTERNATIONAL Rochford reviews

★★★★★ 1/5

Trustpilot

Where do I start?

Not sure where to begin to describe how awful the service my town has had from Post Office over the past two years. When I moved here there was a real post office branch in the back of a local newsagent - admittedly, I never saw all four tills manned at once, but the place was open for five and a half days a week between 9 and 5:30 without fail. The newsagent closed, and what passes for a post office now is ONE member of staff in a former travel agent's office in the local precinct; it's only open four full days a week, closes for an hour for lunch, and the queue regularly stretches from one end of the precinct to the other - and yoou should see how bad it gets at Christmas. Last week, we were given literally a day's notice that the branch would not be open at all this week - due, apparently, to "short-term staffing difficulties during the holiday season". We got a very insincere apology from Post Office, along with advice to use two other "local" branches instead - neither of which are accessible by bus, leaving many people without the means to post anything for an entire week. Our local MP has done his level best on our behalf, but Post Office seem to think that if they keep fobbing him off he will go away!**UPDATE** Ten days after making my complaint, I finally got a response from Post Office which didn't address any of the concerns I raised (no real surprise there) and which opened with "I'm sorry you was unable to access your local post office". Proving that if you apply for a job with post office, basic literacy is not one of the skills they look for.

Ruth · 19 August 2021

★★★★★ 1/5

Trustpilot

Bell Street Wigston

Bell Street Wigston Closed from 13:00 to 14:30 for dinner hour.Then still no sign of anyone, other than a long queue through to main entrance door at 14:45.Wish I could have these sort of work hours.Then only one person actually serving customers.Avoid most days as so slow or no service at all.

Steve · 5 April 2024

★★★★★ 1/5

Trustpilot

I feel totally robbed.

Transaction ID: 00-112939-2-2709679-1 05/05/2021 - 14:27pmI took a small Jiffy Bag into the Post Office at 198 Oxford Rd, Reading to send to the USA. The girl on the checkout (Young, slim, long light brown curly hair, European Accent) took the jiffy bag and my payment, whilst she was fiddling with her phone, and then just threw it on the shelf behind her and said abruptly "I'll deal with it later", then buried her face back in her phone. The letter never arrived at its destination. I suspect that she pocketed my stamps because it wasn't a recorded delivery. I am Livid. She was a lazy, arrogant, abrupt, rude, little miss attitude and she may not be as honest as she looks.

Roger · 16 August 2021

★★★★★ 1/5

Trustpilot

Delivery slot was between 8 and 12 so I…

Delivery slot was between 8 and 12 so I have to spend my week end waiting for a package and it arrived late. To be honest if you run a package delivery company and you are unable to deliver your packages on time in a 4 hour time slot your in the wrong game thanks for messing up my whole day royal mail will use DPD from now on ps and stop using covid19 as an excuse for your own incompetence

Simon · 14 August 2021

★★★★★ 1/5

Trustpilot

DISABLED ? DON'T BUY POST OFFICE INSURANCE

I took out house insurance for my father and rang today spoke to "WILL" in Post Office Insurance Services to cancel the auto renewal and he would not do it. Completly Unhelpful.My father is unable to speak or write due to a stroke.I then offered the Post Office1) To send via dads email cancellation confirmation2) Live video chat with dad and with me present3) Give them my fathers doctor details4) Show both our ID's5) Send a letter to my dad's house and he will sign the best he can and returnNONE of these were accepted absolute Disability Discrimation.They want me to go to solicator and get power of attorney letter or go myself to dad's GP and get letter typed out that he has had a stroke and they "MIGHT" accept that !!!Unbelieveable DON'T BUY INSURANCE FROM POST OFFICE IT'S NOT WORTH THE HASSLE

KM · 13 August 2021

★★★★★ 1/5

Trustpilot

Terrible service !

I waited in a queue for 45 minutes to post 2 parcels in a branch inside WH Smith shop , there was only one assistant at the counter and one on the fast track section ! The counter assistant left his post and just disappeared , i spoke to the fast track assistant and he ignored me , he was rude and couldn’t of cared less about the long queues and the lack of staff ! I eventually gave up and went to another branch in another town !

JD · 12 August 2021

★★★★★ 1/5

Trustpilot

Should be rebranded as the Royal Fail!

Paid extra for an important document to be delivered. Received a text message yesterday to confirm delivery due by midday today. Received another message at 11.00 to confirm delivery slot. Received a third message just past delivery slot to say that document could not be delivered due to property being inaccessible. Strangely, other post was delivered.

Secret · 10 January 2024

★★★★★ 1/5

Trustpilot

I sent an item almost one month ago

I sent an item almost one month ago, but it still seem as "We have your item and it's on its way". When are planing to do your job and deliver it? can you let me know please?

Turan · 12 December 2022

★★★★★ 1/5

Trustpilot

The worst service I have ever received…

The worst service I have ever received in my life.Having now given up on the Post Office's complaints resolution and appeals service and gotten absolutely no where it's finally time to start leaving this branch the one star reviews that they deserve. If you have a bad time within one of their branches, don't expect much of a response from them- even if, like I have, you do all the legwork for them by processing a Subject Access Request and gaining the CCTV of the incident you're complaining about.It's difficult to write this review without getting angry whilst thinking on the attitude of the male assistant which works in the branch. Lazy, incompetant, aggressive, ignorant are only some of the words I could use to describe him. If you're going to use this branch, really do try to avoid him. Just a nasty peice of work and when they don't get their own way, they'll send letters to your address (which they have breached Data Protection laws gaining)Unbelievably bad service. Avoid at all costs.

Jono · 8 August 2021

★★★★★ 1/5

Trustpilot

Branch closed when site said it was open

Checked their site for opening times at Bramley , Leeds branch, Said open sunday 9-17.30. Arrived at 16.15 to find it closed and shutters down. Have the decency to put correct information on your site so people don't make wasted trips.

Stephen · 14 August 2022

★★★★★ 1/5

Trustpilot

Waiting 20 minutes plus

Waiting 20 minutes plus, one to two on counter. They are fine but from a corporate point of view this is very unacceptable customer service. You need better resourcing.

Db · 11 September 2023

★★★★★ 1/5

Trustpilot

Diabolical - no phone support for anything!

We spend several thousand pounds every year on postage and had an urgent issue with something - can you phone the PO any more? No.The shambolic phone system takes you around in circles or cuts you off telling you to visit the website... I am a customer, I JUST WANT TO SPEAK TO SOMEONE!Eventually I pretended I was a NEW customer, as then you get to speak to a person about pensions, savings, etc... I then asked how I speak to someone about my existing issue and they said they couldn't help and no phone numbers exist any more.An absolute joke of a company, the board need to be sacked and replaced with people who have run a business and aren't bureaucrats sat behind desks.

Mark · 26 July 2021

★★★★★ 5/5

Trustpilot

Use the Post Office driving licence renewal service, it is so quick and DVLA were able to get my new licence to me in just five days!

I applied to renew my 10 year driving licence and with a new photo at my local post office. The Post Office just needed my old driving licence, a payment of £21.50 and they took my photo in their photo booth and that was it. So quick and easy!This service is fantastic, I received my new licence from DVLA in just five days! None of the waiting for months as I have heard is the case.Use the Post Office to get your driving licence renewed, this service is great!

Mrs · 26 July 2021

★★★★★ 1/5

Trustpilot

Absolutely outrageous!!!

I've had two very important letters lost twice recently, and on its website the Post Office provides no option for a letter recipient to make a complaint, as only a sender is allowed to do it. On top of that,the Post Office provides no means of talking to a real person to explain the situation. The sender of both letters is the Pension Department and it refuses to make a complaint or deal with the Post Office in any other way (and rightly so as dealing with it is a nightmare). The letters contain the code without which I can’t claim my pension, and the Pension Department rules stipulate that the code can only be sent by post. So now I'm stuck in a vicious circle, where the Pension Department advises to sort it out with the Post Office and the Post Office gives no means of doing it. It’s absolutely outrageous how the Post Office treats its customers by literally blocking any complaints from them. Here I see a lot of complaints from the customers but I see no replies from the Post Office. Says it ali! They block our complaints on their website and they ignore them on all others. How are we supposed then to sort them out? Absolutely outrageous!!!

Walker · 21 July 2021

★★★★★ 5/5

Trustpilot

Post Office is the best.

Jss · 7 March 2024

★★★★★ 1/5

Trustpilot

BAD VIBES at LONDON BRIDGE ROYAL MAIL POST OFFICE

Empty post office, how wonderful, no queues !! Then you come across the most horrible rude grumpy server as if you are going for the dole or tax rebate !!No wonder everybody tries to use all other companies if the Royal Mail has turned into this unhelpful expensive service. This Royal Mail at LONDON BRIDGE 19A Borough High St is a main post office ! This gentleman has always been like this after visiting as a customer many times : he is not BRIGHT, he is GLOOM !!

P · 17 July 2021

★★★★★ 1/5

Trustpilot

Staff have disgraceful attitude

The lady who works behind the counter at this Post Office tries her very best, but is let down by the incompetent little guy with the buck teeth. I have never known such an obnoxious and difficult person be allowed to work behind a Post office counter. It really is indicative of where Royal Mail are at. This review is in addition to the official complaint submitted 1/7/21and a request that my parcels are never returned to this Post Office in future.

Ross · 1 July 2021

★★★★★ 1/5

Trustpilot

CON CON CON

Absolute con, I went the other to post a package which would have gone through a letter box but the lady at the counter tried to put it through a slit, A SLIT, how dumb are you, my post box isn’t a slit so why have that, the lady tried to put the package through the slit and then explained it’s too small, it goes through the bigger one so charged me more.MY POST BOX ISNT A SLIT SO WHY CON ME INTO PAYING MORE. Post office is a scam, they’ll try anything to get money in the middle of a pandemic.CON CON CON

Kishori · 30 June 2021

★★★★★ 1/5

Trustpilot

You won't let me withdraw my savings

I can't access my savings. I keep attempting a transfer but receive a message saying 'we can't make a transfer at this time. I first attempted a transfer two days ago and received the same message.I then attempted to sign up for a new Post Office account to get a new bonus rate. After you took all of my details and submitted my application I get to a screen that says 'unknown error'.Furthermore, you have no easy method of contact and no email address.Do you really expect people to write to you?If you can't keep up with the times don't bother offering such services.Because I've made multiple attempts to access my funds, with no clear reason as to why you're stopping the transfer, I've contacted the financial ombudsman.I hope the issue will rectify itself soon!

Laurence · 29 June 2021

★★★★★ 1/5

Trustpilot

Had a text message on Sunday

Had a text message on Sunday telling me I wasn't in to accept a delivery. I am 75 and still isolating? I was in. But the text message went on to say, I will have to pay for the return of the package!!! And quoted all the various ways and prices of doing this! I cannot quote a ref. no. because they didn't give me one, but the message did have an address for me to go to, but when I tried, my phone told me, 'Sorry, address not registered.'And from what I read, they now want me to pay for sending the item back! Well, post master, you can go suck a lemon, because I don't care. But what I will do is contact the people who sent me my new tops, and demand my money back. I haven't received my goods and so they must give me a refund. But personally, if I was the sender, I'd demand the name of the idle git who was supposed to deliver it but couldn't be bothered!

Anthony · 28 June 2021

★★★★★ 1/5

Trustpilot

POST OFFICE WOKING (inside WHSmiths)

POST OFFICE WOKING (inside WHSmiths)Do NOT use! Honestly the manager is one of the rudest people I have ever met. Rather than helping he will just dismiss you and tell you to go else where with the gesture of his hand waving you away.When advising him that I have posted the same item before at the post office he told me I was wrong and then went of to completely ignore me and start talking to his colleague. When I asked him why he was being so rude he told me “yes I am rude” and walked off. Time for a new job for him and time for the post office to realise he needs education on customer service. I then asked for details on how to complain to which I was told you need to complain to the manager (which is him!) brilliant. Ending on a positive… there were no queues

Wain · 10 June 2021

★★★★★ 1/5

Trustpilot

I am leaving a 1 star as no facility…

I am leaving a 1 star as no facility for nil .. special delivery not worth paper written on they lost my laptop well said knew where it was atefused compensation as the address was wrong .. they have near enough admitted post office counters error , however still had a return address on it .. but guess what post office counters are not part of post office so won't accept liability appsolute joke £250 loss and cost me £25 for special delivery not use again

Steve · 4 June 2021

★★★★★ 1/5

Trustpilot

Harlow Town has lost it's Post Office

Harlow Town has lost it's Post Office. The pathetic offering in WH Smith, which was supposed to take its place offers no real service at all. Always extremely long queues, very often only one or two staff actually serving. Self serv machines very often out of service. All this is nothing to do with Covid... it's been like it from the start. No where to sit if you are elderly and have to wait for forty minutes in the queue. Shame on you Post Office and shame on you WH Smith for allowing this in your store.

Jean · 4 June 2021

★★★★★ 5/5

Trustpilot

our postie Michael Dama (Hardwick) is…

our postie Michael Dama (Hardwick) is always happy and cheerful going above and beyond. and today he exceeded in helping me track down a package which had been bad addressed and sent back to the main post office super grateful Michael thank you :)

Louise · 7 August 2024