HAMBRO INTERNATIONAL Rochford reviews

★★★★★ 1/5

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Rude Post Office Staff At Station Road E7 0AD

On 28th January 2022, I had four parcels to post and I visited the post office (located in Vraj General Store) on Station Road E7 0AD. When I entered, the gentleman there was looking at the bag in my hand which consisted of 4 parcels. He then walked towards me and asked me to stand towards the corner of the shop when the shop was empty. He told me to move further towards the corner without any valid reason. When I asked him why, he said these are the rules in a rude and abrupt manner. However there were no markings within the store and he just started being aggressive. His attitude and tone were not acceptable, it was poor customer service. I asked him what customer service is this and he told me to leave the shop and that’s how it is. He then went outside of the shop and returned in, I then started recording and he slammed the door on my arm. I then recorded the conversation of him and the woman there being rude keeping on saying that it’s my business when I said I will report it to post office. The woman there was also shouting in the background throughout the whole time. He then took out his phone and started recording me. He kept saying that I wanted to control his business which was irrelevant. I was not able to post my parcels because of this poor customer service. When I left the shop, I came across a female with two children who encouraged me to report it because she had experiences of poor customer service previously as well. This manner of customer service is not acceptable and I would like to know what action will be taken.

Harun · 28 January 2022

★★★★★ 1/5

Trustpilot

Get Kevin Costner and his horse back.

Post office mail delivery belongs to the 19th century. If they adopted horse drawn carriages it would complete their image. What delivery setvice walks up to an address with a parcel to deliver and walks away with it. There are options to leave with neighbour or in a safe place. These options are never used by post men/women. Post office needs to observe ANY other couriers/delivery companies to find out how to do it properly. Also previous comment is true; the level of incompetence/stupidity goes right to the top, managers and above are just as obtuse/rude. Another example of a redundant enterprise that seems to exist purely for its staff, with scant regard to customers or even their actual function.If you are a post office executive and are upset or disagree with my assessment of your awful business please don’t hesitate to get in touch, I can help you improve your service so that your wages are actually justified, because right now they are not.

Robin · 26 January 2022

★★★★★ 1/5

Trustpilot

Poor Travel insurance

I bought annual multi trip travel insurance from the post office and was reassured that they advertised their covid cover to include the circumstance of contracting covid while abroad. Be warned they do not cover any additional cost of accommodation incurred as a result of having to extend your trip due to contacting covid. Their policy wording is deliberately verbose and full of qualifiers in the small print and the bold print is misleading. Also it is expensive compared with other more comprehensive policies abd not fit for purpose. I made a mistake trusting that it would be a good product. Avoid.

Donna · 22 January 2022

★★★★★ 1/5

Trustpilot

Birchfield Road 178 Northampton

Birchfield Road 178 NorthamptonWanted to post parcel with printed label from eBay, but staff member refused to accept it stating that the weight is wrong. In fact it was printing mistake, however the weight of parcel was way in weight limits for this type of parcel. Needed to go back to home, cancel the label, print it again and go back to the post office. This time was refused to be serviced at all and told to go to another branch. When question the woman and told her their bosses never had a problems like that, I have been using their service for years, she answered she is the boss and will not serve me. I believe if they don't want to provide post office service they should have their licence void.

Rafal · 21 January 2022

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID If I could give anything lower I would…

If I could give anything lower I would only the system does not give you this option I have been on the phone for over 40 minutes to get to speak with customer services who sounds half sleep ( from Bangladesh) only to be told he needs to transfer me to another customer services.This company is so rubbish that they can not tell your land line number considering you are using the land line to call them.They recommend you to use your land line to by pass security!To save your self any aggravation AVOID this company even if they give you the service for free.

Tobuy · 17 January 2022

★★★★★ 1/5

Trustpilot

Stop losing my parcels ffs

Why they put an option of delivery different day if they keep delivering whenever the f*k they want…. Too tired to argue with them anymore…. I have lost a lots of parcels bc of them, they just drop off the parcel on the floor, take a picture and run away…. How can all you sleep at night honestly…..

Aleix · 24 January 2024

★★★★★ 1/5

Trustpilot

Post office broadband are an absolute…

Post office broadband are an absolute shower.So, I cancel my account, get a final bill, all going well. I receive a letter on the 10th December saying I have a credit and can I claim the £13 by going to a post office to claim it in cash. The next day I get another letter telling me I owe them £17.So, i call them and tell them I will settle the balance, but oh no, despite the agent being able to see the issue (theri issue) I am told to claim the money and pay them back.Utterly utterly hopeless service.

Nick · 13 January 2022

★★★★★ 1/5

Trustpilot

Passport check and send service

So both Gov.uk and the Post Office themselves advertise a comprehensive digital passport check and send service, where you just turn up with your old passport and they will do the photograph and the forms for a fee.Having visited two of the listed post offices this morning (a round trip of forty miles from my home) I was told in one that they don't yet have the facility to take a photo and the other that they were too busy to do it today, I am extremely frustrated that they advertise a service that they simply do not provide.

Mark · 8 January 2022

★★★★★ 1/5

Trustpilot

CON ARTITS

CON ARTITSwhen I post my parcel the 15th of December I was told that first class will be 3 weeks to Spain , so i ask for a faster service and i was offered send it with Parcelforce with them my parcel will be three working days but it will coste £38.94 I agreed and paid for it Monday the 08/01/22 parcel still not being delivered so I contact parcel Parcelforce and they told me that post office should never said that because after Brexit Parcelforce does not guarantee deliveries abroad and they could not tell me and ETA if I know this I will not pay for this service and I would send it normal post a repeat the cashier never told me about this issue with Parcelforce and I ask twice if you the parcel will be three working days which it replied yesI have complained to the post office but till today the 23rd of December i hear nothing from then or my parcel , is clear why they don't have a complaint phone please change you name from Post Office to a more deserve name like cave of Alibaba

Wenceslao · 8 January 2022

★★★★★ 1/5

Trustpilot

A hopeless company

Sent a Birthday card last Tuesday for my sister for Saturday. Its now Monday and it still has not come. And that was first class.This company has gone to the pits and they should lose their licence to trade.

John · 30 January 2023

★★★★★ 1/5

Trustpilot

Worst customer service at Tunbridge…

Worst customer service at Tunbridge wells five way post office ! An overweight Asian lady with dark hair is the most unpleasant , rude , intimidating person . She never talks nicely but just barks at customers ??? She was threatening to call the police on a very old lady who just wanted to ask a question ????? She told me off many times as well for a different reason every time ! Is that normal ???? Am I not supposed to be served correctly as I am paying for the post office services ???

Nab · 3 January 2022

★★★★★ 1/5

Trustpilot

Post office cornmill shopping centre Darlington .. rude & abrupt staff…

Post office cornmill shopping centre Darlington - unwelcoming, abrupt & rude. Its clear that their job description doesnt include ‘customer service’ But instead sit on the counter & speak rudely to each customer & definately do not have a helpful attitude!

Debbie · 18 November 2022

★★★★★ 1/5

Trustpilot

I what to sey they start to scams

I what to sey they start to scams For this POST OFFICE sameone for Office gi e my Nr Telephone ☎️ I don't now why but they send me a message for 4:49 in the morning, saying that I'm not hope to have my package. But I do t have nothing to deliver this it a scam BIG ONE I try to see what it there but it nothing and if you do send again they ask you for 3 pounds fee then whan you play it can tank more then 3 pounds... please be careful 🙏 don't listen to this message 🙏 if you now sure you don't buy nothing then ignore it better

B.A.S · 1 January 2022

★★★★★ 1/5

Trustpilot

Don't touch this company.

HelloI moved house, and before I had even arrived, they sent me a final bill, charming, I have more important things to do, than pay you.A few weeks later, they send me an unpaid bill for broad band and telephone services.I have moved house, coped with Christmas, and now they are sending me a threatening letter, of an unpaid bill, I have just moved, have just unpacked boxes, give me a break.Don't touch these people, they only care about money, not about you.

Miss · 29 December 2021

★★★★★ 1/5

Trustpilot

Refund NOT received

I have asked a refund of £22 something since October. The staff said it would sent to me through letter on October, November, and December. I have called several times regarding the matter, and the last time I called I told them to send it directly to my account, and I was told it would arrive by 24th December at latest. Well, it's December 28th now, and still nothing. Oh, the last staff I talked to was rude too! Lacked patience and didn't seem to know how to talk to a customer.

Sonia · 28 December 2021

★★★★★ 1/5

Trustpilot

I posted 2 PCR tests in a priority…

I posted 2 PCR tests in a priority postbox for my partner and myself on 28th November and they were collected that night Sunday as they were meant to be delivered within 24hours tracked mail as we needed to have our results back by Tuesday morning as we were due to go on our holiday on a cruise on Tuesday night. I spent all Tuesday morning trying to get our results only to find out royal mail hadn't even bothered to deliver our tests to the company in resulting us not being able to go on our cruise. We lost our holiday because of royal mail's incompetence. We can't get a refund back at all, Royal mail refuse to take responsibility so we will take this further. Shame on you royal mail.

ANNE · 28 December 2021

★★★★★ 1/5

Trustpilot

I've been queuing in the Crawley branch…

I've been queuing in the Crawley branch for over 40 mins so far and I'm still not near the front of the queue because for some crazy reason they think 1 staff member is a good amount of staff and they've turned off all of the self service machines, the guy is trying his hardest but it's an impossible job when for every 1 customer he serves 3 more join the queue, by time I've been seen I will have probably waited well over an hour, it's an absolute disgrace.

Kirby · 28 December 2021

★★★★★ 1/5

Trustpilot

Cancelled order but no refund !

After bad experience with their trvel money sales and cancelled order I've been trying to get my refund for a week - everytime on the phone they say that the refund is processed but through email they say that the order has never been cancelled and the refund not processed. After my email saying that I have records of the phone conversations I haven't heard back from them. I wasted my time with them and now I have to go through bank claim process to get my money back!

Auto · 23 December 2021

★★★★★ 1/5

Trustpilot

Next day delivery? Not in this lifetime!

Posted a letter last Monday (23rd) and paid for signed for next day delivery. It’s now the following Tuesday (1st October) and still not delivered. There’s nothing I can do to trace it, and can’t even complain until it’s been lost for 10 days.

Faulds · 1 October 2024

★★★★★ 1/5

Trustpilot

Kentmere Avenue Post Office, Leeds

Had a parcel redelivered to this PO on 07/12/21. Called to ask if it was there and some foreign woman answered the phone but obviously either didn't understand my question or chose to be completely ignorant on purpose and kept saying my parcel was not there. I waited 5 hours then went down there to see if my parcel was there? The foreign woman was there but it was some other woman with a very abrupt attitude who said my parcel wasn't there, when I said I had contacted Royal Mail and they had sent an email confirming it had been redirected to that post office she got really snappy and asked "What is it anyway, what's it look like?" As this is a present from another relative I don't know the dimensions or description of what's in it and isn't that the idea of a present? She then said "Well I can't spend all day looking for YOUR parcel, you'll have to ask whoever sent it to describe it then come back in a few days." It's now the 20th December, despite more calls to Royal Mail who insist my parcel was sent to this post office, I still have have not received it. Avoid this place like the plague.

Colm · 20 December 2021

★★★★★ 1/5

Trustpilot

I knew all about how corrupt these guys…

I knew all about how corrupt these guys are anyway. I’m glad that the recent TV Drama has opened the eyes of millions!!!! I hope they get what they deserve. Royal Mail are every bit as bad. I’ve been on the wrong side of their corruption and antics as well, and I’ve paid a hefty price for it.

Michael · 11 January 2024

★★★★★ 1/5

Trustpilot

Post office broadband

Post office broadband - Don't waste your money. Service connection poor constantly loosing internet despite raising this with them reputedly got no where. When i rang to cancel to go with another provider there trying to charge me £37 cancellation fee!!!! Erm no you have a contract to provide me with internet - i'm paying for this but not getting what i;m paying for so you broke contract why would i pay to leave! Told only way to leave contract without paying is to raise complaint spent 4 hours on phone to raise complaint passed from department to department and still no complaint raised- they clearly pass you around and refuse to allow you to raise a complaint so you can't leave or have to pay to leave - disgusting customer service on top of crap internet service

Laura · 14 December 2021

★★★★★ 1/5

Trustpilot

Sickening, lazy, public sector trash.

Like most branches, I'm sad to report that Thorne Post Office, Doncaster, is also full of lazy, good-for-nothing, public sector trash who could couldn't care less about providing a high standard of service or even a positive customer experience.They mess about, cluelessly blowing the dust of PO documentation manuals desperately trying to figure out how to get their computers to do what they want them to do. After waiting for what seemed an eternity, I explained that they now had a queue of other customers trailing right out of the door and offered to abandon the transaction I was trying to complete that day."Oh, we're not bothered about that! We've had a queue all week! Hahaha!"Sickening. Pathetic. Disgraceful.

Mark · 11 December 2021

★★★★★ 1/5

Trustpilot

Just had a renewal quote from post…

Just had a renewal quote from post office car insurance, absolutely outrageous increase, from £474 last year to £917 this year, no justified reason given when queried this. Sheer greed, nothing more. Disgusting!

Mr · 21 July 2023