HAMBRO INTERNATIONAL Rochford reviews

★★★★★ 1/5

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Yesterday and today I had a red card…

Yesterday and today I had a red card telling me Post person wasn't able to deliver, both days we were indoors never heard anyone knocking or ringing the bell, are the delivery person too lazy?

Massimo · 3 November 2023

★★★★★ 1/5

Trustpilot

Digital Passport service failure.

Post Office Southend High Street. Visit to try and renewal passport with digital service. Small notice in branch stated identity services not available. Continued in queue to obtain further information.They have continuing fault with failing data link so unable to provide service. Appears ongoing for some time with no resolution expected.Difficult to think of how staff member could not have been more unhelpful. Why had they not even bothered to identify the nearest branch that WAS ABLE to provide this missing service.As you need to check the PO website to find which branches are supposed to provide these services, would it not be reasonable for that branch entry to also state if there was a problem - or even (for customer service) provide a phone number so this can be checked before travel? Service so poor it is almost off the scale. Time for an alternative service provider.

G · 27 September 2022

★★★★★ 3/5

Trustpilot

Tracking inaccurate every time

Downloaded their app this year to allow me to track various orders.

Moira · 22 December 2025

★★★★★ 1/5

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Chalvey road west post office

Chalvey road west post office. We bought headset, but not working. We had to wait for one week, because same seller we have to talk, so today they said “ because hygiene unable to refund my money “!!! Seller tested and accepted “ headset not working “! I will open case with bank. I never got that, I’m shopping also many places, but never had any problems if something wrong I didn’t receive back my money. Scammers seller want to give back £10( I payed £30) i don’t accepted. If I’m accepting not” hygiene “?!?!!! Absolutely scammed

FERENC · 24 September 2022

★★★★★ 5/5

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Cant fault them atall ive seen 1st hand…

Cant fault them atall ive seen 1st hand some very difficult people and they get a lot of abuse which is unnecessary, a lot of people blaming them because there parcel is lost, which is nothing to do with the post office, well done to all staff

Lottie · 1 November 2022

★★★★★ 1/5

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Post office hight street staplehill…

Post office hight street staplehill Bristol are very rude, don’t like the competition off the shop opposite there shop the premier, Constantly slagging them off, you choice to run the post office deal with it and grow up there no need to be so disrespectful about other shops and there staff,

Jase · 10 September 2024

★★★★★ 1/5

Trustpilot

Would give it zero stars if I could

Would give it zero stars if I could. They have one employee looking after 20 customers. They have a sign saying: ‘sorry if you are waiting a little longer. New regulations mean sending things abroad takes longer.’ Well thanks brexshit, but maybe you could also hire more than one employee? Why are all the other employee desks closed?

Ma · 8 May 2024

★★★★★ 1/5

Trustpilot

Rude staff

I went there a few times and most of the time the experience was fine. But there is one time when the staff there was rude and not helpful when I went there picking up my parcel. The parcel came with my alias on it and I don’t have any legal documents proving the alias which I understand it’s their policy. He asked me my address and I gave it to him correctly. I gave him my BRP and documentation with address on it. Then he said no he can’t give the parcel to me. I politely asked how I could get the parcel and he didn’t advise more. I provided several ways (order detail, tracking SMS message, even my company’s info with the same alias) but he was just saying “so? It doesn’t prove anything” without trying to help at all. Finally I showed him an email of me asking the selling company the status about my parcel and he said that was ok. I don’t quite understand the rules. Why emails would work but order detail won’t. But I’m not complaining about him checking for my identity. I’m sad about the way he treated customers - not friendly, just saying no and not trying to be helpful at all. He even ask me why I’m using alias for purchasing like I’m not allowed to.

YURU · 30 August 2022

★★★★★ 1/5

Trustpilot

Ordered euros on line click and collect…

Ordered euros on line click and collect 24 August said I could pick up in 2 hours email received saying ready in 2days ,went to pick them up told post office on strike today 26 August closed bank holiday Monday,went today got them ok then was told open packet and count the money myself so about 6 people standing around could see and hear my business ,post office your an absolute disgrace,do NOT use them for getting foreign exchange money

Davieb51 · 30 August 2022

★★★★★ 5/5

Trustpilot

The Whyteleafe Post Office is the best

I want to leave a review for the Whyteleafe (Surrey) Post Office. I have a business where I regularly send parcels all over the world. Mr Patel, who is about to retire, is patient, kind and helpful. He treats everything professionally and is so helpful with difficult parcels that need special insurance etc. The guys who work there are all brilliant. I honestly never thought I would write a review for a Post Office but at Whyteleafe they are exceptional. It’s a pleasure to go there. Gill Coe

Gillian · 30 August 2022

★★★★★ 1/5

Trustpilot

Appalling customer service by a lady in…

Appalling customer service by a lady in the post office in Pensby Wirral. If I could do lower than one star I would. I paid £8.45 large letter guaranteed delivery by 1pm. Post office collection is at 12 on a Saturday. I arrived exactly at 12 and the collection had NOT been. I was told that they close the special delivery on a Saturday at 11.30 even though there is no poster / sign stating this. What should have happened is I’ll do it for you this time but for future ….. Bearing in mind mind we are in a postal strike I would have hoped for some empathy and customer care bearing in mind all that is needed is to move the small parcel from one pile to another. All I got was abuse when I challenged this process and it doesn’t take a lot to try and exceed a customer expectation. Avoid this post office at all costs.

Stephen · 27 August 2022

★★★★★ 1/5

Trustpilot

4th time with poor service Chesterton High Street

This was the 4th time I received terrible service at this branch.1. (Years ago) was unable to understand how to send a BFPO parcel even though I gave the female teller the website info on what it was. I had to go to a main branch.2. June 2022- Refused to give me euros that I had ordered online even though I had an e-receipt. It was only through a long call with Customer service and the intervention of customer services and two visits to the branch that the male teller paid me. 3. August 22 Told me I had to come back with a hardcopy of a letter sent to me by the PO with a £10 voucher on it. Would not see my phone with the message on it.4. When I returned for the second time, he could not then scan the hardcopy letter with the code on it and blamed the PO for the problem and did not try to help.I then went to another branch who had trouble scanning the item but then typed in the numbers and paid me the money with cheerful, helpful smiles.

Pmcintyr · 25 August 2022

★★★★★ 1/5

Trustpilot

Online parcel postage purchase nightmare.

I used the online service to purchase a parcel delivery with collection from my address. I meant to have the label printed by the postman.First it is a different section from ordinary postage online purchase... Why? That just makes things more complex. I then purchased postage with the item marked to be collected from my address. I got two emails confirming, but the were general emails for all purposes. They said nothing about the postman printing the label. The system does not let me go back online to check.I telephoned to post office they said that information was not available to them.The next day the postman came to collect the parcel. He had no label. So I can only assume I missed that option.However those emails do not have an option to generate a label, like Amazon for example.So I took the QR code in the email to the post office. They cannot print a label from the QR code and they sent me quite some miles to the sorting office.The Post Office really needs to sort their systems out.This was one hell of a bad experience.

Mr · 23 August 2022

★★★★★ 1/5

Trustpilot

Waited over 30mins in a queue of only 5…

Waited over 30mins in a queue of only 5 people, one person behind the till and still didn’t get to the front of the queue before I’d lost the will to live and my car parking ticket had runout… will use courier next time

Angela · 22 January 2023

★★★★★ 3/5

Trustpilot

PO Eastleigh…

Had cause to visit the Post Office in Eastleigh earlier this week and was very pleased to see they have a new very helpful young member of staff, hoping this is the start of better service

Sara · 16 September 2023

★★★★★ 1/5

Trustpilot

Half a star would be generous

The post office handler wrote the address on my package, which was eventually lost due to “an incomplete address”. This went all the way to the postal review panel and they have stated that I am not entitled to a refund of the “insurance” they sell you as the address was incomplete.

Aaron · 12 August 2024

★★★★★ 1/5

Trustpilot

Maida Hill Post Office

Maida Hill Post Office. Two phone calls leaving a recorded message with a promised call back. I have since sorted my problem out. What is wrong with these useless employees who can not follow through on a simple request. Sadly my Queensway branch closed as did my Barclays branch. Britain really is a shoddy mess.

Ericste1 · 19 June 2024

★★★★★ 1/5

Trustpilot

Updated Website Required

I went into our local post office requesting a form to re-direct my Mother's mail, as, due to dementia, she has moved into a care home. This was explained to the staff & they were told I have Power of Attorney. They assured me that the booklet that I was given with the form would explain everything. Upon checking there was no mention of such circumstances. So I tried to contact the Post Office to ask what I needed to do. This was an utter nightmare if I was told by an automated voice once I was told a dozen times to press various buttons which got me nowhere on all of the numbers I tried. Eventually after waiting for a human for absolutely ages I spoke to someone who gave me yet another number where I waited an eternity again. Thankfully someone finally spoke to me to say I had been given the wrong form. Why oh why can't the website give the information that a "redirection under special circumstances "can be obtained from a local post office?? It isn't rocket science. This is a very upsetting & anxious time, but having such an unhelpful company, with little or no consideration for it's customers, just adds to the stress.

Mr · 16 August 2022

★★★★★ 1/5

Trustpilot

The scandal has shown how low the post…

The scandal has shown how low the post office and fujitsu will stoop in the name of profit. I will never use either again. The turds at the top of both organizations should pay the compensation to their victims and not the tax payer. The pm is trying get this done as quick as possible, shame on you too. Never use them again.

David · 10 January 2024

★★★★★ 1/5

Trustpilot

Even in Siberia, China, North Korea I am able to…

Even in Siberia, China and North Korea I am able to get stamps. But not so in Camberley, England UKTop Management needs to be fired at WH Smith and post officeIts not then first time that self using ATM machines are not working, and the queues are long when only 1 counter of 3 is open!Unbelievable!

Rick · 28 May 2024

★★★★★ 5/5

Trustpilot

Mill Road, Cambridge Post Master is the Best

The post master today, as always, greeted me with a lovely smile and quick chat whilst he processed my proof of posting requirements. Mill Road post office offers a really friendly and professional environment and it is always a pleasure to go there.

Christianne · 14 February 2023

★★★★★ 5/5

Trustpilot

Always reliable...

I'd just like to mention my local Postoffice on Broomfield Parade in Chelmsford. It's such a busy office but the staff are always helpful and cheery. I was very impressed with their recent beautiful greetings card collection from Cardology as sold in Fortnum & Mason.. I stocked up!

EMC · 11 October 2024

★★★★★ 1/5

Trustpilot

Industrial action absolute useless rubbish lost…

Industrial action absolute rubbish lost both my expensive t shirts !! Shower of sh^>* concentrate on your disgruntled customers, nothing royal about the service.. funny how Amazon can do same day delivery & not lose them pathetic excuse of a company who hide behind the royal name

Mr · 13 September 2022

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service, sent 3 parcels in the past month, fragile, wrapped extremely well, fragile tape all over the box. All three have been broken. Don't send anything with Royal mail. EVER!!!!DISGRACEFUL SERVICE

Stacey · 9 December 2023