Trusted Agent profile · Rochford
★★★★★
1,806 reviews across 2 platforms
53A HULLBRIDGE RD, RAYLEIGH, SS6 9NL, Rochford, SS6 9NL
HAMBRO INTERNATIONAL's office in Rochford, at 53A HULLBRIDGE RD, is rated 1.6 out of 5 across 1,806 reviews on two platforms, including 21 Google reviews rated 4.1.
Every review we hold for the Rochford office, from every platform, shown as written. First names only.
1/5
TrustpilotInternational tracked and signed…
International tracked and signed service.NOT WORTH ONE STAR. We posted at a cost of £7-40 a letter to Tenerife 16 Jan .Our receipt states: Destination..Canary Islands On 18 Jan it left Langley,UK. Next tracking,guess? ..wrong !Chile !! on 27/1 The letter left Chile 31 Jan and it is now 9 Feb and no further tracking.Our letter is...where?? Nobody at the post office cares. Took our money and that's it.DO NOT USE !U
1/5
TrustpilotParcel lost? Tough luck
I called in to the Abbey Road, Smethwick post office to ask about a special delivery parcel that has gone missing. One server walked away while I was asking and another patronisingly explained that it was nothing to do with them.They both repeated that I should have two receipts for my special delivery, but that's the first I've heard of it so they also got the special delivery wrong.
1/5
Trustpilotpost office opens when it feels like it
This is a review about Milnrow post office...and quite honestly it's terrible... mainly because it's always shut when it's supposed to be open.I am a requent visitor to this branch and quite honestly they seem to open when they feel like it, not when there opening hours say they are open
Thanks for spending the time to leave a review. I'm sorry to hear of the issues you faced whilst trying to attend the branch, I'll make sure this is fed back internally. - Stephen
1/5
TrustpilotTotally Corrupt
Watching the Post Office enquiry on SKY and see some old stuffed shirt on the committee asking the question, let’s make sure the “Judicial” system is not blamed for anything here! Wow so Judges thought it was reasonable to convict multiple people of no previous convictions without any proof whatsoever that they stole one penny and send them to prison. They should be prosecuted. The Post Office & The Courts are totally corrupt
1/5
TrustpilotCarnmoney
Carnmoney - worst PO around
1/5
TrustpilotHopeless website
I've tried to use the online postal service to send a parcel to Zimbabwe. I've given up now, I've been taken round and round in circles. So now I face a half hour queue in my local post office. I manage all other websites, but not this one
Good Morning Jane, thank you for taking the time to leave a review and apologies your experience was not a more positive one. Our representatives will be happy to assist you with this when you visit a branch.However, just to let you know if you are attempting to postage online, this would be from Royal Mail's website directly rather than our own as they are a separate company to ourselves. I would recommend getting in touch with them to report the issues you have faced, you can do this via https://personal.help.royalmail.com/app/webforms/contact/c/310 -Jess
1/5
TrustpilotWhat a shameful, abysmal service the post office has sunk too
I don’t want to go through all the problematic issues I’ve endured with the Post office. Most complaints and scenarios are listed by others, together with the responsive degrading excuses from the Post Office.I am though, absolutely disgusted in the way this major UK company is operated and run. Having lived abroad and enjoyed other countries postal systems, makes me totally ashamed of the Postal Service we have in this country.
1/5
TrustpilotI need to take my provisional driver…
I need to take my provisional driver son off my policy or tell them he's now passed so he can be properly insured. Can't do it online and can't speak to a human. Was on hold for 90 minutes. I can't stay on hold all day. Will not use these ever again.
Hi Amanda, we're very sorry to hear about the issues you experienced. We'll get your feedback shared internally and we apologise for any inconvenience this may have caused you - Courtney
1/5
Trustpilot4+ months wait for ID
Applied on 16th May for a post office ID as a temporary ID for my 16yo daughter to use until she got her provisional licence. It is now 2nd of September and we are no closer to receiving the ID. Customer services have been no help what so ever. Complete and total waste of time and money, I strongly advise against applying if the ID is needed within the next few months as was the case for my daughter.EDIT: 17/07/2023Never did get the ID or a refund.
1/5
TrustpilotCRIMINALS
Over 700 subpostmasters prosecuted and lives ruined due to Fujitsu's faulty IT system. They knew about the issues for almost two decades but continued to defend the system and lie to ruin lives. Two subpostmaster commited suicide.This company has blood on its hands and those involved in the cover up should face criminal charges.The country is looking at you in particular, Paula Vennells. I hope you face criminal charges. Time for justice.
1/5
TrustpilotTrying to close a Drop & Go account
Trying to close a Drop & Go account. 3 months later still unable to receive a refund on the balance. Everything set up online along with top-ups, but to close they want me to go to the branch to receive MY money back.
Hi Darren, thank you for sharing your review. We're sorry to hear your experience was not a more positive one and we will share this internally. -Jess
1/5
TrustpilotRacist?
I have recently discovered that the post office may have discriminatory practices, as there seems to be a consistent pattern of individuals from brown or black backgrounds being rejected for management positions at Royal Mail, despite being highly qualified for the roles.It deeply saddens me to witness such injustices, where individuals who possess exceptional qualifications and skills are continuously overlooked solely based on their race. This alarming trend raises concerns about the possibility of systemic racism within the company.It is disheartening to see talented individuals being denied opportunities for career growth and advancement based on factors that should hold no relevance in a fair and inclusive society. Such discriminatory practices not only hinder the progress of those affected, but also perpetuate inequality and reinforce harmful stereotypes.It is imperative that companies, particularly those as prominent as the post office, address these allegations seriously and take proactive measures to ensure that their hiring processes are fair, unbiased, and inclusive. Every individual, regardless of their race or ethnicity, should have an equal chance to succeed and contribute their talents to the organization.Furthermore, it is crucial for the post office to promote diversity and inclusivity within their workforce. By actively seeking out and embracing individuals from diverse backgrounds, they can foster a more inclusive environment that values and appreciates the unique perspectives and experiences that each individual brings to the table.In conclusion, the reported experiences of qualified individuals from brown or black backgrounds being consistently rejected for management positions at the post office is deeply concerning. It is essential for the company to thoroughly investigate these claims and take immediate action to rectify any discriminatory practices that may exist. Only by fostering an inclusive and equitable work environment can the post office truly thrive and reflect the diverse society it serves.
1/5
TrustpilotWhat a dredfull service the post office…
What a dredfull service the post office is serving upmy sister posted a birthday card not far awayit arrived 3 weeks laterpaid £19.00 for next day delivery for glassesnothing for dayswhat do you expect in tory ukTHE POST OFFICE SHOULD NEVER HAVE PRIVATISED rubbish
Thank you for taking the time to leave a review and apologies your experience was not a more positive one. However, just to make you aware we are a separate company to Royal Mail and have no involvement in the handling or delivery of mail items. All claims relating to lost mail need to be first investigated by Royal Mail as they are the service provider.You'll need to contact them directly, please call 03457 740 740, tweet @RoyalMailHelp or email here - https://personal.help.royalmail.com/app/webforms/contact/c/310 - Tom
1/5
TrustpilotExchange Scam
Went in to change 300 GBP to Euros. They gave me back 315 Eur back.My phone reception is bad and I had a screaming baby so just accepted it as the rate. Turns out they scammed me out of 25 quid....Never USE THE POST OFFICE TO CHANGE CASH
I'm sorry to hear that Tom, I'll ensure this is fed back internally. Branch exchange rates depend on several factors such as branch location, competition, cost of order and convenience. We will always try and offer the best rate, subject to this criteria. - Stephen
1/5
TrustpilotTerrible antiquated service
Opened a savings account recently and Post Office did everything possible to make it very difficult to withdraw money from my account. Followed instructions on line but process did not work. Phoned contact centre and they said they couldn't do anything unless I sent them a letter by post, totally antiquated. I have now closed account and set up Metro Savings account, Metro Bank have been excellent and offer a higher interest rate.
1/5
TrustpilotI've refused to use my local post…
I've refused to use my local post office in Minchinhampton Gloucestershire for years now mostly because of the miserable pair that run it. The other post office in Tesco Nailsworth isn't much better with a slow service and miserable staff.After watching the ITV drama about the post office scandal I'm not now surprised.Why isn't Vennells in prison? She destroyed lives and got off Scot free.I will boycott the post office wherever I can.
1/5
TrustpilotWaste of space
My wife had her passport photo taken at Post Office in High Rd N20I then started application for her new passport only to find NO digital number for photos. GRRRRRRRROn going back (its a post office) We dont do digital photos why didnt you say? She didnt askPlus queue back to front door (aprox 20 people) ! person serving
Hi there, Malcolm. We're sorry to hear you had a poor experience with the passport photo service. Would you please reach out to social@postoffice.co.uk with further details so that we can look into this. We apologise again for any inconvenience caused.Best wishes,Makenzie
5/5
TrustpilotLet the postoffice take the strain out of the process.s.
St Peters Street St Albans postoffice provides the best possible service for its customers. Efficient, knowledgeable and friendly committed staff are available to serve you, including someone free floating to help people as they come into the branch. This is definitely an A* star service. I cannot speak too highly of my experiences when renewing my passport and dealing with road tax. I left completely satisfied each time. I have recommended this branch to others.
1/5
TrustpilotDoes the postoffice actually come to a…
Does the postoffice actually come to a property anymore. Had to items showing delivered but no postman ever came close to the property (should see it on video). No red card left to collect twice! Items returned and i have to pay for delivery 3rd time now. UNACCEPTABLE!!! I will now send an item to myself to log a case for the ombudsman!
1/5
TrustpilotHeckmondwike Post Office
Heckmondwike Post Office - I wouldn't even give them 1 star if it was possible. Extremely rude female staff, they need to go on a customer service course. Extremely rude to you if you are female and white, I have never been spoken to in such a rude manner, but yet a young Asian man at the side of me was treat with such respect and politeness it was unbelievable.
1/5
TrustpilotThe post office tracking is about as…
The post office tracking is about as muck use as an ashtray on a motorbike, what a waste of everyone time it doesn’t update and was supposed to be delivered in 24 hours and it’s now 36 hours later and it says we have got it ! Brilliant news god knows where it is and when it will be delivered thou.
1/5
TrustpilotNOT WORTHY OF THE NAME…
If zero stars was possible that's what I would have given. Tracking says that the local post office has had my 48hr tracked parcel for 3 days now they cannot find it. Not fit for purpose or worthy of the name.
Hi Andrew, thank you for sharing your review. Please can you email us at social@postoffice.co.uk with the reference #31590532, your full name, delivery confirmation, branch details, and proof of value of the items? Once received I'll submit a claim for you internally and one of our Complaints Advisors will investigate, and get back in touch with you via email within 15 working days. -Jess ⛄
1/5
TrustpilotAtrocious Service…do not use
We had a parcel delivered yesterday which was designed to fit through a standard letterbox, instead the delivery ‘person’ threw it 12feet(3.6meters) from our driveway, over a metal fence, landing on our front doorstep ! This was in the pouring rain and a cardboard package clearly mark ‘Glasses/spectacles’ ! Fortunately, and certainly not by any care taken by this ‘person’, the contents weren’t broken.This is all caught on video.
1/5
TrustpilotTile cross b33 birmingham post office…
Tile cross b33 birmingham post office Website states closes at 6pm but I went at 5.40pm and it was closed,so a wasted journey
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