HAMBRO INTERNATIONAL Rochford reviews

★★★★★ 1/5

Trustpilot

When guaranteed does NOT mean guaranteed

Ordered travel money via the website with guaranteed delivery by 1pm today. Guess what? Yep no sign of it. Called the number provided and got put through to a call centre in India (there's a surprise!) Was offered £10 compensation which was increased to any amazing £15 after the lady had spoken to her manager. I declined the offer as they wanted my bank details to do it. PO is an increasingly useless organisation that seems more interested in celebrating things like "national bisexual day " on Linked in and the like than actually serving its customers. There again what do you expect from an organisation that ruined countless numbers of their own people's lives via the ongoing Horizon scandal. Never again.

Fast · 26 September 2023

★★★★★ 1/5

Trustpilot

Theives

Judging by the reviews on here its obvious the post office can't be trusted please do not use the post office travel money card because if you put money on it you'll never see it again they stole £1000 from me they are nothing but theivs

Andrew · 9 November 2023

★★★★★ 1/5

Trustpilot

Terrible Service

The local post office has stopped opening the main counter. There's just one person at the currency counter. Therefore expect 25 people in the queue.Self service often won't accept cash, and you still need a person if posting, and they disappear.Finally reported to the Post Office. Their reply was - go when it's less busy. That's the attitude of the company that wrongfully accused about 700 postmasters of fraud. Glad I use other companies for parcels.

Damian · 25 December 2023

★★★★★ 1/5

Trustpilot

How do anyone get in touch with these…

How do anyone get in touch with these people to complain. I have been trying to make a complain since 4/9/25 its now 20/9/25 and i am no nearer to getting a reply.

Peter · 20 September 2025

★★★★★ 5/5

Trustpilot

My parcel was delivered to the wrong…

My parcel was delivered to the wrong address. I spotted a post office van near my home and spoke with a post mater called Katie Jones, in our village called Towersey, near Thame in Oxfordshire. Katie absolutely went above and beyond to get my parcel to me. She tracked the parcel to the incorrect address and then delivered it to me promptly - An outstanding member of the post office team. Well done and thank you. Nick

Nick · 23 November 2023

★★★★★ 1/5

Trustpilot

Instant saver account is useless

Instant saver account is useless, got into a spot of bother and needed to take some money out with my instant saver "card" long story short it doesn't work even though the unique selling point is the ability to withdraw upto £1000 a day........doesn't work and you can't transfer to another account via online banking well atleast I couldn't anyway

LG · 4 August 2022

★★★★★ 1/5

Trustpilot

They lost my parcel that had a postal…

They lost my parcel that had a postal order and birth certificate in. I filled out a form sending postal order receipt and they did not resolve my issue. They recently emailed about my query and offered no resolution. Asking me to send them my receipt again after telling them they never sent it back to me. Postal order was worth £48 plus the price of a special delivery.

RICHARD · 7 May 2024

★★★★★ 2/5

Trustpilot

Case of the missing chairs

Ordered two chairs from America via China supposed to been delivered at post office on the 3rd of august and collected at 10.55 am in morning by me but I was in Montenegro on holiday got back that day in the evening something odd they have been very helpful at Worthing post office anyway that’s money down the drain.!!!!

Michael · 9 September 2022

★★★★★ 1/5

Trustpilot

Understaffed or just don't care?

My daughter broke her leg 7 days before we were due to go on holiday; it was a bad break involving surgery and screws meaning she couldn't fly. It is now 7 weeks since I electronically submitted all claim forms and supporting documentation to the Post Office as requested and I am none the wiser regarding the status of my claim. Asking for an update only results in an apology for the delay, from a random call handler, not a claims handler. If someone replies to this review, I expect I will be told that the Post Office are very busy with claims, for various reasons, including the awful fires in Greece; however my claim was submitted weeks before these events unfolded. God help those people if they're insured by the Post Office; I expect they will be fighting for their payouts for months. I have no idea if my case is being reviewed or not even though it is very straight forward indeed. Absolutely rubbish service.

Gray · 2 September 2023

★★★★★ 1/5

Trustpilot

What a total rip off a £1 first class…

What a total rip off a £1 first class delivery is. I posted a birthday card on Monday to my 2 stepdaughters whose birthday is today. Still not arrived (Thursday). Not surprised the post office is losing business and going bust.Totally b****y useless !

Simon · 7 December 2023

★★★★★ 1/5

Trustpilot

Very difficult process - avoid if you want a quick resolution

Very difficult process, I do not recommend at all. I have been trying to get in touch with someone to get help with my claim but have not had success. Online claim forms are not obvious for my situation, I emailed them weeks ago and did not hear back, I tried again and received an automated message to say they are busy and that my claim was being looked at but I am looking for advice on submitting a claim, there is not one in progress. Phoning them is next to impossible, they are only open for a few hours each day (close at 1pm).I used to think that Post Office travel insurance was one of the best to go with but never again. I would not recommend them to others again and have done in the past. I don't understand how they have won Best Travel Insurance Provider at the Your Money awards!

Karen · 28 August 2023

★★★★★ 5/5

Trustpilot

We praise Port Talbot Post Office

We praise Port Talbot Post Office. Lovely staff. Such a pity people do not review good experiences. We have business posted here 15 years. The staff are always friendly, efficient and genuinely keen to get us the best possible postal service. It is like visiting good friends.

Steve · 22 September 2023

★★★★★ 1/5

Trustpilot

Please do not use post office bank I do…

Please do not use post office bank I do feel that this bank it’s scam I have been paid to my post office account since may nearly 4 months I can’t get my money back and they can’t provide me with the correct reference number, to locate my money they keep saying that they will send me the reference number I never received anything and I manage to speak to manager same story still now nothing and I told them that I’ll never stop until I receive my money in full I do work hard to get paid and my money has been disappear what type of bank is this your own money is not even secure to the bank you trust

Consumer · 25 August 2023

★★★★★ 1/5

Trustpilot

Misleading opening hours, PO Burnt Ash Hill, SE12 0AA

Misleading published opening hours,they are not opening at 7:00am but 9:00am.These wrong times are shown for this particular Post Office on Amazon and EVRI deliveries, too.The worst thing is that they do know very well about this issue, but did not bother to revise their actual program, and make people waste their time going there and facing the metalic blinds pulled down.

Diana · 30 August 2024

★★★★★ 1/5

Trustpilot

Orpington High Street Post Office

Orpington High Street Post Office Staff are completely clueless and vile. Terrible customer service. The staff (including a manager) didn’t even know their own company policies. Wouldn’t accept ID that is listed on the site and email. I had to show them their own website with the list of valid ID and they still they didn’t understand, listen or release my parcel. Rude and incompetent.

Ruby · 5 July 2024

★★★★★ 1/5

Trustpilot

Zero customer service

I posted a parcel with tracking number which has gone missing. The Royal Mail website is a joke. Trying to speak with someone is near impossible, unless you`re prepared for 45 to 60+ minutes waiting on the phone. "our lines are busier than usual" is the response every single day, at any given time of day. Sent email which I`m advised will take a week to receive a response. Unbelievably bad service!!!

Mr · 20 February 2024

★★★★★ 1/5

Trustpilot

Very poor service and policy and website

Paid for single trip travel insurance for a short trip to Italy. My phone was stolen first night and I tried to make a claim when I arrived back. After several attempts to complete the online form it would not save (pause) as noted. It said you should not start again. Was firstly difficult to find how to claim, then there was no 'saved ticket'. I called PM and got an answerphone telling me they are only open (in peak travel season -August) from 09:00 to 13:00! Called next morning after another failed online attempt. Waited on hold for thirty minutes. Was then told there was a problem with the portal. Further then told you could only claim £100 for a gadget such as a mobile phone! Seriously! What phone costs £100?! Not using them again for sure. Was then put on hold for 15 mins to wait to make a complaint. Hung up!

Mark · 8 August 2023

★★★★★ 1/5

Trustpilot

Feel like I be scammed

Payed travel insurance got no letter as promise just a account number , went on holiday had a accident with no papers just a number could not get seen to so like I feel I just donated to post office was in agony for 2 days

Diane · 28 September 2023

★★★★★ 1/5

Trustpilot

Hounslow post office (TW)

Hounslow post office : please add more staff to this post office, whenever I go there, the entire city is queuing… the minimum queuing time is 45 min in a good day, in a bad day 2 hours!!!! This post office needs more employees !!! What are they waiting for?!?!

A · 9 June 2023

★★★★★ 1/5

Trustpilot

Very cheap service avoid it if you are…

Very cheap service avoid it if you are going to use it in the sense of international dispatch... My client sent me a document on 22 July and today 19 Aug but still have not received it. they are not concerned about the importance of the document. I feel it's coming from Mars or a guy coming on foot to deliver it...

Syed · 19 August 2024

★★★★★ 1/5

Trustpilot

Philpott St. Post Office, Stepney, London E1: AVOID

The male (manager?) at this branch that sometimes serves at the customer 'service' counter is impatient, rude, aggressive, and argumentative. Avoid this Post Office at all costs. There are many other Post Office branches in the London E1 area that are much better. For example, Globe Road Post Office (Stepney Green) are customer friendly, polite, and efficient, so maybe give them a try instead.

AC · 15 July 2024

★★★★★ 1/5

Trustpilot

Parcel thiev.....

I had many unpleasant incidents. The parcel arrived at the wrong address. And some parcels did not reach their destination It was posted at the post office and that's it. I think the staff steal packages.Terrible.The most disrespectful. And very abusive! I think many of us know that Indian. I don't understand how he still works there, and he hasn't been fired. I think I'll come with a hidden camera. I will ask some questions . I will post that video on youtube so the world can see what abusive bastar... are working there. Incredible.

Marinella · 3 August 2023

★★★★★ 1/5

Trustpilot

Unreliable postal system

After being given a 24hr tracked parcel delivery date they couldn't even manage that!! They charge enough for this "service" and I use this term extremely loosely, a damn disgraceful useless postal "service" and all they do is feed us lies and never take responsibility for their abismal post delivery

Colin · 7 June 2023

★★★★★ 1/5

Trustpilot

Terrible service and massively…

Terrible service and massively overpriced!! Sent my daughter a small share size packet of sweets on the 30th October and still not received them, wouldn’t mind but it cost £3.49 to post, no wonder the company is in trouble when it’s ripping people off

Terry · 11 November 2023