5/5
TrustpilotAn assistant Jignyasa was very helpful…
An assistant Jignyasa was very helpful to me today, Has given the best option to send the parcel. doing her work quick and professional.
Trusted Agent profile · Rochford
HAMBRO INTERNATIONAL Rochford reviews
★★★★★
1,806 reviews across 2 platforms
53A HULLBRIDGE RD, RAYLEIGH, SS6 9NL, Rochford, SS6 9NL
HAMBRO INTERNATIONAL's office in Rochford, at 53A HULLBRIDGE RD, is rated 1.6 out of 5 across 1,806 reviews on two platforms, including 21 Google reviews rated 4.1.
Reviews
Every review we hold for the Rochford office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotExtremely frustrating and misleading…Travel Insurance
Extremely frustrating and misleading experience with Post Office Travel Insurance.
1/5
TrustpilotDon’t send cards through the post office
So I found out today that it costs £3 each to send mothers day cards - which all fit through the letterbox. Apparently you have to pay the same as an A4 parcel to send a middle sized card through the post. I also sent my cards via a post office branch and was not advised of this. It is cheaper to send your card via Evri - guess who’s getting my business in the future.
5/5
TrustpilotSlaithwaite post office Lewisham Road
Slaithwaite post office Lewisham Road, I would just like to say that in our local community that Emma and team do a fantastic service to our village and we really appreciate it. Thank you😊
1/5
TrustpilotGive the innocent their lives back!!!
How can the company improve!! What a question to ask? All of those who covered up to “protect the reputation of the Post Office” should be the ones with a conviction! Liars, thieves and without any moral compass!! Totally and utterly disgraceful!!! Never thought the level of evil and corruption could be at the heart of an institution that delivers letters! The way you saw those innocent employees was more in keeping with a dictatorship! Shame on you all!!
5/5
TrustpilotPersonally I think the Post Office to a great job, despite all this negative feedback
I have noticed an awful lot of bad feedback here for the post office, and maybe I am lucky to be in an area where the post office is a vital part for us.As an example, many banks, as you know have closed down on the high street, so it is impossible to pay any cash that you might have into that bank .... BUT the post office made it possible for me today, I needed to pay in cash from my sold motorbike into both Starling Bank and Barclays Bank. It was a straight forward job, the lady on the counter asked me to put my card(s) in the small machine on the counter, enter pin, and the money went into my accounts immediately, I know this, as the transactions appeared on both my Starling and Barclays bank apps. I feel sorry for the staff at the post office at times, as an example someone will come in and want to send what feels like 100 small parcels, or someone wants to deposit, again, what feels like hundreds of pounds of pennys (well not quite), but the staff are under a lot of pressure, keeping things balanced too, and I, for one, appreciate what the post office does, and despite all this awful feedback for them, I want you to imagine what it would be like if that post office building no longer existed in your area.
1/5
TrustpilotStaff are so rude
Staff are so rude. Kick up a fuss about anything insipid and i generally recommend going to another post office if you don't want to cone out drafting a formal complaint in your head.
1/5
TrustpilotDelivered to wrong address/ late delivery when informed of day
I've had two small parcels delivered to the same address twice, and the person that they were delivered redelivered themselves to my address ( thank you very much 20 meden avenue ) and today was waiting for a promised delivery and guess what it never turned up, My usual postie is always polite and professional, So there's a problem with the management, Who must be employing TEMP staff who can't read a well address postal item
1/5
TrustpilotTerrible experience
Terrible experience . Incompetent and inefficient staff . Joseph and Nadine promised to phone me back , they both lied . I wasted 40 minutes on the phone today only to be told that it will take them 7 working days to send an email . Please don’t put your self through the trauma of dealing with them
Agent replied · 27 October 2024
Hi there, thank you for bringing this to our attention. We are sorry to hear that our team have missed the mark and would like to look into this further for you. Could you please get in touch with us by emailing social@postoffice.co.uk quoting 'Trustpilot' and providing further details of your experience, including which branch you called? Our team will be happy to help. Apologies again for any inconvenience caused.Best,Arun
5/5
TrustpilotExcellent service with a smile
Excellent service with a smile Went to tax a car. Greeted with a smile from a lovely young women. Couldn't have helped enough. Not a straight forward road tax so needed help. Absolutely brilliant she was Her kind words she used was "my lovely "Pocklington post office hang on to this person. Hard to find one with manners and able to have natural customer service skills.
5/5
TrustpilotGood service as usual!
Visited the Balsall Common Post Office today to post Christmas cards and purchase some stamps. I missed the rush and caught them just before closing. The post for today had been collected and the lady behind the counter provided a polite and friendly service, giving me some very useful information and I popped everything in the postbox right outside. I picked up the stamps I needed and our business was concluded swiftly with a smile. I usually receive a good service from Post Office and today was no exception.
1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting I have been in the house all day & find a 'sorry we missed you' postcard put through my door..... how?????Now trying to get through to The Post Office & it's a 40 minute wait.... I wonder if that is due to the poor service & number of complaints
Agent replied · 27 October 2024
Thanks for taking the time to leave a review. However, the delivery and collection side of things is handled by Royal Mail who are a separate company. You can reach them on their website at https://personal.help.royalmail.com/app/contact or by calling 0345 774 0740, or you can find them here on TrustPilot should you wish to leave a review on their page. - Tom
1/5
TrustpilotThe Post Office at Willian Village, Hertfordshire
I've received a rude and snappy service on every occasion in the post office at Willian village, Hertfordshire. The irascible male staff member seems to be highly-strung and very easily annoyed; short-tempered. He is not a people person. I recommend that you avoid this establishment like the plague.
Agent replied · 27 October 2024
Hi Paul, thank you for taking the time to leave a review and apologies your experience was not a more positive one and we will report this internally. - Tom
5/5
TrustpilotHarry is a Star 🌟
It was our first time of going in to the Longton post office branch in Stoke-on-Trent, and we were well attended to by an amiable member of staff (Harry). He was so kind and helpful, very knowledgeable and went the extra mile to ensure that my husband and I are greatly assisted. Many thanks again Harry!
Agent replied · 27 October 2024
That's great to hear Cynthia, thank you for taking the time to let us know. I'll get this fed back! - Stephen
1/5
TrustpilotUpon Arrival to Corby Village post…
Upon Arrival to Corby Village post office asked for signature upon delivery of my letter, I was informed it would be £7.95. I explained that was a little expensive, to which I was told to hurry up make a decision, and given no other options. I proceeded to my other local post office, they informed me the cost was actually £3.05. This is clear overcharging with abad attitude
1/5
TrustpilotTracking a parcel from the post office
Tracking a parcel, being delivered from the post office, I received an email saying they had tried to deliver my parcel but no one was home, I have been home all morning waiting on the delivery, but no one from the post office came to my door, this has happened three times now on different occasions Poor show from the post office , They seem very deceitful just like the television drama Mr Bates v The Post Office
5/5
TrustpilotBest experience in Walsall postoffice.
Best experience in Walsall postoffice.I received excellent service on renewing my driving license recently, the staff Mr Mukesh was very helpfull on whole process as well as complete in really short time, he is a clam and polite officer towards his all customer though what I have observed in the post office.
1/5
TrustpilotHorrendous service AGAIN
Once again I have been to the Upton and kexby post office run in the village hall - all I can say it I hope the person who is MEANT to be running this is not paid a salary as time and time and time again it’s a wasted journey as no one is there - it’s getting beyond a joke now !
Agent replied · 27 October 2024
Hi there, Dee. Thank you for taking the time to leave us this feedback. We are sorry you've been unable to use the services of your local branch. Could please send an email to social@postoffice.co.uk with details of your visits so that we can look into this further for you? Apologies again for any inconvenience caused; we hope to get this resolved for you soon.Best,Makenzie
4/5
TrustpilotThe "Excellent Local Service" Review…
The "Excellent Local Service" Review (Best for Friendly Staff):
1/5
TrustpilotUnpleasant Experience
Moseley Post Office Branch, Alcester Road This is a small shop with two parts: one part Post Office and another part a shop selling lottery tickets. The Post Office part of the branch service is great. However, there is a side shop managed by a man who is very aggressive and does not treat individuals with respect. This makes it an unpleasant experience to go to this branch despite the Post Office service being excellent!
1/5
TrustpilotExpectedThe travelling parcel a parcel on Monday,tracked it…
Expected a parcel on Monday,tracked it went to the wrong district, they apologised and said it would be delivered on Tuesday,On Tuesday I tracked it again they had sent it back to the main office.Tracked it again on Wednesday they said it would be delivered today.I am wondering where it’s going tomorrow Thursday ,maybe they will send it back to the wrong district again.😠😠😀😀😠😠
1/5
TrustpilotPost office Bovingdon - horrible service
Post office Bovingdon - The woman serving there is extremely rude! A very unpleasant encounter. She has no patience, she looks at you as you were not supposed to disturb her (indian woman). Horrible service and I will never go there again! I saw she was rude to people in front of me as well! Please provide some training or offer he job to someone who wants it and enjoys it!!!!!
5/5
TrustpilotFirst Class Service
After reading some shocking reviews regarding hideous customer service at the Harpenden High Street Post Office my wife and I decided to grit our teeth and "brave it out" in order to get two passports renewed as quickly as possible. It seems that the previous apathetic and rude staff have been replaced by the most delightful, friendly and helpful staff, two of whom managed to deal with a queue of customers and process two passport applications (in spite of a constantly failing wi-fi connection) amazingly efficiently. Customer service - based on our experience this afternoon - truly deserves five stars! Many thanks again to Fatou for persevering against the poor wi-fi system and finally succeeding, and indeed many thanks to the other extremely efficient Post Office assistant who dealt single-handedly with every other customer for the entire hour and a half we were there - all the time with a smile on his face! Brilliant!
1/5
TrustpilotMissing cheque
On 15th September 2022 I handed in a cheque at a Post Office in a special envelope provided by my bank and received a Post Office official receipt. Unfortunately, the envelope and cheque appear never to have arrived at my bank, and the Post Office has not accepted responsibility for the apparent failure to deliver. I am now significantly the poorer.
Agent replied · 27 October 2024
Hi there, Eric, thanks for reaching out. We are sorry to hear that your cheque went missing. Royal Mail is responsible for handling deliveries and is a separate company to us. We suggest reaching out to them to help resolve your issue. Hope this helps!Best,Makenzie
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