HAMBRO INTERNATIONAL Rochford reviews

★★★★★ 1/5

Trustpilot

unethical and corrupt…

The Post Office's unethical and corrupt practices have had profound and far-reaching consequences. Innocent individuals are paying the price for an organisational failure that extends beyond mere incompetence. The impact of dishonesty and corruption has not only shattered lives but also imposed substantial legal costs on taxpayers. The absence of integrity and decency raises serious concerns about the continued operation of the Post Office. Executives involved in these reprehensible actions should be held accountable for the pain and suffering inflicted on innocent people.

Shelan · 16 January 2024

★★★★★ 2/5

Trustpilot

Very unsatisfactory customer service

Very unsatisfactory customer service. The queue was very long and the three cashiers did not seem to be in any hurry. It was lunch time and of course one of them left her post leaving the huge queue to two cashiers. Most working people go to the post office during lunch time. They should be staffed as fully as possible during this busy time.

Alexandra · 27 September 2022

★★★★★ 1/5

Trustpilot

Another state protected rat bag

Not accounting for the recent Horizon scandal that the repugnant managers tried to cover up with some considerable aid from the media and politicians until the brave campaigns finally got their case into the mainstream media against all odds . The post office can not even deliver letters properly and has been spamming letter boxes with junk mail for decades . How and why this murky unprofitable and incompetent institution has been kept on as a state company in all but name is a disgrace . Parliament will not make them less powerful and more accountable. When the best thing would be for the post office to be closed down and all postal services offered up for sale to private bidders . With Paula being sacked and only able to draw on a state pension .Too many corrupt institutions in this country like the Samaritans and countless others must be pulverised without parliament’s interference.

Stan · 11 January 2024

★★★★★ 1/5

Trustpilot

Unforgivable

Unforgivable. As a customer, I never thought I could despise 'the nation's favourite' organisation so much, the widespread damage the post office has committed against their sub-postmasters wrongfully convicted, accused, and falsely blamed is sickening. The fact the post office has alarmingly dragged its heels for a decade is a testament to how illogical, tactical and evil they are at the core. I will never step foot in a post office again.too little, too late, it's a drop in the ocean. I hope Post office management is made culpable and accountable for the decisions, and cover-ups that put innocent good citizens in a literal hell.

New · 11 January 2024

★★★★★ 1/5

Trustpilot

Machine says NO!!!

Machine says NO!!!I recently received one of the grey postcards through my letterbox telling me that a package could not be delivered as the sender had not paid the full postage. When I was finally able to access my local sorting office (reduced hours etc.), I was shown that, apart for my name and address, there were no other identifying details on the package (and no postage details from the sending post office!!) Despite having contacted the friend who sent the package, who produced a receipt for the item from her local post office with tracking details & identified the parcel from a photograph I'd been allowed to take, I am still required to pay the fine (more than twice the postage already paid by the sender) before the package will be released!! Needless to say, I asked the customer service agent with whom I was speaking to raise a complaint on my behalf as he told me that these errors raised by machines cannot be overridden!! Just in case anyone from Royal Mail actually DOES take ANY notice of these reviews I have included the complaint number below. Your system has left me no alternative than to pay an unjust fine (which I have virtually NO chance of being reimbursed) as, just like the debacle which ensued with the Fujitsu scandal, we are presumed GUILTY, with no redress available. This is another example of systems which DO NOT WORK & are COMPLETELY UNJUST!!!

Ms · 8 January 2024

★★★★★ 1/5

Trustpilot

Lacking in integrity

The Post Office had a new system called Horizon from Fujitsu. The Horizon system was so full of bugs it made it look as though sub-postmasters had taken money from the Post Office. They hadn't, and the Post Office knew this. They were so keen to preserve the "reputation" of the Post Office that they prosecuted sub-postmasters even though they knew they were innocent. It is obscene the way this organisation blamed innocent people who were fined, sent to prison and given criminal records; some even committed suicide. If you consider using the Post Office, you should watch the BBC Panorama TV programme "The Post Office Scandal" from 2022 available on BBC iPlayer, the ITV series Mr Bates vs The Post Office 2024, and the ITV documentary Mr Bates vs the Post Office: The Real Story. The Post Office covered up the errors that they knew about. They put money and the Post Office brand above people's lives and livelihoods. Outrageous. The even sacked Second Sight, the independent company appointed to investigate malpractice within the Post Office, and ordered Second Sight to destroy their documentation. They were clearly trying to cover their tracks. We need to have the results of the inquiry made public."The Court of Appeal found that the Post Office had abused the criminal justice system" (source: Panorama)The CEO of the Post Office at the time was ordained Anglican priest, this venal woman was rewarded with a CBE when she left the Post Office in 2019. Clearly, this honour should be stripped from her, and there is a petition to demand this.The Post Office had been informed that the convictions were unsafe. The Post Office deliberately withheld details of the problems with the Horizon system, thus perverting the course of justice. This is not just a matter of opinion, this is fact. This scandal has been going on for years; it's high time the sub-postmasters received compensation and that their pensions are reinstated. An apology is not enough.*** I must make it clear that there is no criticism of individual postmasters. These people are innocent victims of an organisation lacking in integrity. ***

Kay · 7 January 2024

★★★★★ 1/5

Trustpilot

Post Office East Barnet branch:The worst service.

Post Office East Barnet branch:The worst service I received in this branch, we are high street Company which we deposit money so we pay for services. The staff is the rudest that I have seen, especially the lady behind the counter. She refused the service and told me you can go. Change the team or close the branch, they are damaging your reputation.

ValMar · 28 October 2022

★★★★★ 1/5

Trustpilot

An absolute disgrace to convict good…

An absolute disgrace to convict good innocent people ….. I will never use you any of you services again and how the heck did Paula Vennells get a CBE for this shameful behaviour and I can see why she resigned as an Anglican priest back in 2021 …. Because she’s a liar …I will be adding my name to take this awful lady’s her CBE away and this government has been a total failure in supporting these fantastic people …By the way thanks for wasting over £100 million of tax payers money trying to defend your corrupt ways, respond to my comments if you dare … how do you sleep at night !!!

Chris · 6 January 2024

★★★★★ 1/5

Trustpilot

DO NOT USE THIS POST OFFICE DISSERVICE!!

Used Post Office "parcelsonline". Paid total of £20.39 for a mid-sized parcel, using DPD Next Day AM (before noon) delivery via Post Office. Took five days to arrive and no way to get compensation!!! DPD take no responsibility to compensate, as PO took the money. PO deny that any of reference or tracking numbers exist in their system, in spite of providing the labels and PO receipt including these numbers!! Appears PO still up to its old tricks of blaming other people and imposing every obstacle to getting compensation! DO NOT USE this disservice!!

Dr · 5 January 2024

★★★★★ 1/5

Trustpilot

I had a terrible experience at this…

I had a terrible experience at this post office. The staff were incredibly rude and insisted that I bring my parcels to the counter, only to later refuse to accept them, claiming it's for the well-being of their staff. They wouldn't even pick up light, small parcels, which is basic service. Save yourself the trouble and go to another post office; this one clearly doesn't understand its role as a parcel shop. Avoid wasting your time here.Avoid this place if you're handling a large number of parcels like Evri; they refuse to accept them and give excuses about space, despite having ample room, unlike the Post office. This incident happend in the Ealing Northolt Branch.

Ibrahim · 5 January 2024

★★★★★ 1/5

Trustpilot

LOST PARCEL AND NO REFUND BACK AS YET

Sent a small parcel beginning of November, after waiting for the two week period to pass , I opened up a claim / case not easy to do .I sent photo evidence etc , waited just over 30 days later got a email asking what address I’d sent to as the slip had two addresses on , I’d put a circle around the address so though would of been obvious which one .I then tried to reply with the address, email bounced back , seams you can’t reply to them as they don’t read them , I then had to go from the start again so send them a email .Still no reply so I’m writing it off as a bad experience, it’s not worth the hassle or stress , I try to ring them but was over 30 minutes waiting time , what is the point of sending me a email with a question if I can’t reply to it .What a awful company , and after watching the program which shows them in full light how they mistreated those poor post masters and families they deserve tall this bad feedback and press .

Unhappy · 5 January 2024

★★★★★ 1/5

Trustpilot

Postoffice Travel Insurance is a fraud

Postoffice Travel Insurance is a fraud! Any phone number I call, any email I write to, NOBODY answers me. I've called them more than 20 times, written more than 10 emails, and nothing. My family and I are abroad and completely uncovered, I got scammed, I paid for nothing, don't buy this rubbish!

Samuel · 18 January 2022

★★★★★ 5/5

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The new family that have taken over…

The new family that have taken over quemerford postoffice are absolutely fantastic

Jenny · 3 May 2026

★★★★★ 5/5

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I visited the post office on Islington…

I visited the post office on Islington Row Birmingham yesterday. I wanted to tax my lambretta scooter as a historic vehicle, I was dealt with by a lady called raz. She couldn't do enough to help me deal with the situation. Thank you so much for having such helpful staff. Mark edge , Wolverhampton.

Mark · 9 August 2023

★★★★★ 1/5

Trustpilot

Post Office on Higham Hill Rd…

Post Office on Higham Hill Rd Walthamstow...DON'T GO THERE ITS BAD!!! This is the most unprofessional, unpleasant Post Office ever the gentleman that runs it is so rude and unhelpful. I Stopped going there years ago but was forced to go due to my favorite one (Carr Rd) Being Blocked off.●NEVER OPENS ON TIME●LOOKS AT HIS CUSTOMERS LIKE WERE ALL GOING TO STEAL FROM HIS, NOT SO STOCK UP SHOP●LONG LONG QUEUESWill be returning to Carr Rd someway ;))

Ramesh · 25 January 2024

★★★★★ 1/5

Trustpilot

Guy behind the counter was ignorant on…

Guy behind the counter was ignorant on how to send recorded delivery abroad. He looked as if he didn't want to be there. On another occasion, same guy didn't know how to deal with ownership transfer for car and tax issues. Messed it up and I had to go there again! I don't think the words 'polite' and 'smile' are in his vocabulary. The other Asian guy who was there for 30yrs was polite and, ultimately, like a friend. Very conscientious and kind. Couldn't do enough for you. This lot of 2 Asians treat it like a corner shop, doing you a favour for being there or, indeed, for serving you.

Anita · 1 January 2024

★★★★★ 1/5

Trustpilot

Paid for a years redirection service

Paid for a years redirection service, after multiple complaints about my mail not actually getting redirected I asked for a refund on the subscription as they didn’t actually do what I paid for was told no and should read terms and conditions.I’m currently out of pocket for not only a few hundred pounds of missing post but also a service that i didn’t actually get, Shame on you post office no wonder your going under.

James · 13 April 2024

★★★★★ 5/5

Trustpilot

They are not ALL bad

I have had to visit the post office counter several times over this Christmas period and I would like to compliment my local branch for the brilliant service they have provided me with, always friendly, informative patient and willing to help, even if you arrive with several parcels and there are other people behind you your not made to feel like your a nuisance or hurried away.It’s so refreshing to get that level of service now days, I thought it was a thing of the past.Credit where it is due, well done to the staff at Sydney street, Folkestone, keep up the good work and thank you, much appreciated!

Miss · 27 December 2023

★★★★★ 1/5

Trustpilot

Always opens 10 min late

Always opens 10 min late, closes 10 min early. When i complained me and my kids been assulted by a Pakistani man who works there. When I had to make a claim for a lost phone £200 they ignored it, then when I called them they suggested I tried to defraud them. Never got compensated. Another claim years later for damaged parcel I was asked for purchase receipt for the sent item sold on Ebay which was a used car rear light, who has a receipt for that? Never got compensated either. I now use Parcel2go.com they even collect for free, and is even cheaper.....plus you have tracking and can proof delivery.

Konrad · 26 December 2023

★★★★★ 1/5

Trustpilot

Received a red card today as they could…

Received a red card today as they could not delivery a parcel. No advice on delivery from tracking. Could have left with neighbours but took it back to the Sorting Office not open until 28 Dec 22. They probably realised it was wanted for Christmas, I WILL not be supporting them during their strikes. Well do Freckleton Sorting Office. B Armstrong

Mr · 22 December 2022

★★★★★ 1/5

Trustpilot

Nightmare Post Office

Have tried to post a parcel to Port Hedland, Australia. Parcel refused and informed that the post code 6721 was incorrect. Both Google and the possible recipient say otherwise. Trying to find out what is going on is a complete nightmare as usual. What is it with these companies and why do they make it so difficult to get answers?

Marie · 23 January 2023

★★★★★ 1/5

Trustpilot

Redirection 'service' is ignored!

I would give zero stars if possible. Have redirected at least 8 items in the last year - they are either delivered BEFORE the requested date or are not taken to the Post Office I have selected for the redirection. The redirection 'service' is no service at all! They just ignore it and leave parcels outside when anyone passing could easily take it. Service? Haha! They don't know the meaning of the word!

Jane · 13 May 2024

★★★★★ 1/5

Trustpilot

Mold post office counters

I visited Mold earl road post office today and the queue was out of the door only one cashier on till the place had a lot of elderly people waiting discusting.and when I went back at 5.11pm the doors were locked and people waiting outside one lady was knocking the window and the two lady's sat looking at her grinning the sign on the door says 5.30pm so they should have been open how do they think people who work can post there stuff if it's locked before 5.30pm I have complained to the post office but I bet nothing will happen no wonder people use other companies to post their letters and parcels they should be ashamed of letting old people stand all that time.

Mandy · 19 December 2023

★★★★★ 5/5

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An assistant Jignyasa was very helpful…

An assistant Jignyasa was very helpful to me today, Has given the best option to send the parcel. doing her work quick and professional.

Aurelijus · 31 May 2024