Every review we hold for the Rochford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMissing cheque
On 15th September 2022 I handed in a cheque at a Post Office in a special envelope provided by my bank and received a Post Office official receipt. Unfortunately, the envelope and cheque appear never to have arrived at my bank, and the Post Office has not accepted responsibility for the apparent failure to deliver. I am now significantly the poorer.
Eric · 26 September 2022
Agent replied · 27 October 2024
Hi there, Eric, thanks for reaching out. We are sorry to hear that your cheque went missing. Royal Mail is responsible for handling deliveries and is a separate company to us. We suggest reaching out to them to help resolve your issue. Hope this helps!Best,Makenzie
★★★★★ 1/5
Trustpilot£400 minimum to Exchange Money online
£400 minimum spend to exchange money online for collection, at a much better exchange rate than over the counter. Some of us don't need 500 euros for a weekend away, just sayin. Bureau Eurochange or Tesco don't have this ridiculously high minimum spend.What is the point of the current Post office you do or offer nothing, looks like you lost another customer. Well Done.
Paul · 13 September 2024
★★★★★ 1/5
TrustpilotI will never set foot in a Post Office branch again
I will never set foot in a Post Office branch again, nor will I use their service in any way shape or form. I am sorry if this filters down to, and affects, innocent employees, but I refuse to give a penny of my hard earned money to a company who has genuine blood on their hands.Paula et al ought to be sleeping with one eye open, I know I wouldn't be able to sleep at all.
Marie · 10 January 2024
★★★★★ 1/5
TrustpilotThe post office earls court road…
The post office earls court road constant stealing people's letters ,do not drop mail at this post office ,please call police if you do and your mail goes missing ,Indian women always stealing ,the shop name is crystals it has a post office inside I'm currently calling police on them , also if no help will give them mail the y wish I never ,let them steal a package full of poo
Masaih · 23 April 2024
★★★★★ 1/5
TrustpilotJust seen the Mr Bates vs the post…
Just seen the Mr Bates vs the post office documentary.How on earth could do that to own staff is unbelievable. The lives you have destroyed is absolutely disgusting.Paula Vennels a CBE for work in the post office are you joking, I've signed the petition for this to be stripped from her.The staff in the post office I have been in are always been amazing. How could you do this to them? How do you sleep at night?
Amar · 7 January 2024
★★★★★ 1/5
TrustpilotInvest in customer service
Post office in Salford quays at exchange quay. Absolutely useless being there it might as well just be a sweet shop for the office workers. Lady behind the till was rude and unhelpful. 3rd time I’ve come in just before 3pm and she’s turned me away.
Tom · 15 December 2023
Agent replied · 27 October 2024
Hi Tom, thank you for sharing your review. We're sorry to hear your visit to the branch was not a more positive experience and we will share this internally - Tom 🦃
★★★★★ 1/5
Trustpilotawful
awful, offering reasonably cheep priced delivery?then you cant puchase it at the counter,the only other option is untraced(good luck)il stick with my currier service that has clear pricing structure its no wonder a shop that was once a bustling hub and super busy is now empty
Philip · 15 December 2023
Agent replied · 27 October 2024
Hi Philip, thank you for sharing your review. We're sorry to hear your visit to the branch was not a more positive experience and we will share this internally - Tom 🦃
★★★★★ 4/5
TrustpilotVery few issues as a regular user.
I post a few parcels a week with them, very few issues, always friendly service at the local shop. When they do lose a parcel the claim process is straight forward enough and I've always got a payout. Compared to other delivery companies, its quite reassuring to know if they lose something you'll probably be able to sort it out.
Ben · 22 October 2022
Agent replied · 27 October 2024
Hi there, Ben, thank you for taking the time to leave us this feedback! We are very happy to hear that you are pleased with our service, and we thank you for supporting your local branch. Have a great day!Best,Makenzie
★★★★★ 1/5
TrustpilotBFPO services awful
So many Post Offices have zero knowledge on how to send BFPO parcels or what Blueys are (blue self seal envelopes that are free of charge to send to bfpo destinations). This is very annoying. The military has been around longer than the post office. This is not new and it helps those that are deployed have a little piece of home. Start representing them better.
Katie · 6 August 2024
★★★★★ 1/5
TrustpilotI paid for a 1st class signed for …
I paid for a 1st class signed for parcel which usually takes 2/3 days now I've just been told by a post office employee in Nottingham (ben) they don't have it( and I tracked it from a post office in salford mcr it's in Nottingham) and the man told me it could take up to the 2nd of Octoberfor delivery, what a disgrace
Patrick · 24 September 2024
★★★★★ 5/5
TrustpilotI’ve just had a great experience with a…
I’ve just had a great experience with a man called Brin who works behind the counter of strouden park, castle lane Bournemouth. I came in unsure how to fill in details and send off my log box and tax my car. He couldn’t have been more helpful, showing me how to do it all and got all transactions done there and then leaving me with peace of mind. It was clear to see that he was very popular with the other customers in the shop calling him by his first name and being chatty and very friendly with each other. Excellent customer service, wish everyone was like him!
Melissa · 23 October 2023
★★★★★ 1/5
TrustpilotPosted mobile phone to my sister in N…
Posted mobile phone to my sister in N Ireland from Eastbourne on 9th December. First class signed for item. Parcel arrived with sister today 30th December. And no phone, they delivered an empty package! Rang PO given the excuse of strikes. What, that explains a missing phone does it??? Absolutely infuriating! Will be moving to any other carrier.
Lesley · 30 December 2022
Agent replied · 27 October 2024
Hi there, Lesley. Royal Mail are responsible for the delivery operation and are a separate company to us. We recommend getting in touch with them with by calling 03457 740 740 or emailing here - https://personal.help.royalmail.com/app/webforms/contact/c/310. Hope this helps!Best,Makenzie
★★★★★ 1/5
TrustpilotRefused to serve me and rude remarks
Awful the man working refused to serve me despite the fact he could see I obviously desperately needed water. He ignored me and kept doing it just to make a point, then my friend came in and he served him, he looked at me and said something rude to his wife about me. Disgusting way to treat the disabled. Nasty old man.
Safia · 7 October 2024
★★★★★ 1/5
TrustpilotNot a service at all
When I rang the post office to arrange a new delivery date for my package I was hit with a recorded message that asked me endless questions over and over again as it kept making mistakes. Get a human being employed for God's sake. I spent 20 minutes attempting to give the stupid machine the correct details which it kept getting wrong. A human would have saved both of us time.
Captain · 2 May 2024
★★★★★ 1/5
TrustpilotDon’t buy foreign currency from the…
Don’t buy foreign currency from the website. It states buy back but they do not honour this. I have tried 4 times to have Mexican pesos exchanged and 5 post offices have refused. Incredibly bad service from currency phone operators as well. Wouldn’t buy from them again
Shani · 7 November 2023
Agent replied · 27 October 2024
Hi Shani, I'm sorry to hear this. I will make sure that this is logged and shared internally. Thank you for providing us with your feedback - Tom
★★★★★ 1/5
TrustpilotRubbish Site
What went wrong with this company is the actual site is atrocious. It states 5 mins to get cover that was over an hour and half. The save your quote us useless and doesn't let you continue on to payment. Totally useless DO NOT WASTE YOUR TIME!!!
Andrew · 7 November 2023
Agent replied · 27 October 2024
Thanks for taking the time to leave a review Andrew. Sorry that your experience was not better and we will share this feedback internally. - Tom
★★★★★ 1/5
TrustpilotPost Office Seven Sisters Rd, London, N7
This relates to the post office on Seven Sisters Road, LondonThe staff can definitely use customer service training, always rude and unhelpful with massive queues and no explanation or apology to customers. Today the MANAGER replied when asked why he couldn't help serve customers to reduce the queue"I don't have to explain why, I am the manager"Avoid this post office if you can....
Sharona · 19 May 2022
Agent replied · 27 October 2024
Hi there, Sharona. Thank you for bringing this to our attention. We are so sorry to hear your experience was less than satisfactory. Would you please contact social@postoffice.co.uk with details of the branch you visited and your experience there so that we can feed this back to the branch and rectify immediately. Apologies again, and thank you for taking the time to share this. Best wishes, Makenzie
★★★★★ 1/5
TrustpilotNo Birthday cards for me!.
It was my big birthday on 8th October. All my birthday cards came today the 10th. Cards had been posted on 3oth September second class - that's TEN days ago! A first class was posted on the 4th of October! Total rubbish service it's spoilt a special day.
Liz · 10 October 2023
Agent replied · 27 October 2024
Hi Liz, really sorry to hear this but we would not be able to assist as the handling and delivery of mail items is looked after by Royal Mail. Post Office Ltd are a separate company to Royal Mail. You can contact them directly on 03457 740 740, tweet @RoyalMailHelp or email here - https://personal.help.royalmail.com/app/webforms/contact/c/310 -Ben
★★★★★ 1/5
TrustpilotNo way of making contact
Travel insurance for family holiday, due to accident and a broken back unable to travel. Claim started the form sent can not be editted, tried to reply to email, message back mail box full not delivered. Phone only available 9 am to 1 pm rings and rings but no answer.
Stephen · 17 August 2023
Agent replied · 27 October 2024
Hi Stephen, I'm sorry to hear that. Have you tried emailing them at postofficeclaims@collinsoninsurance.com
★★★★★ 1/5
TrustpilotPay out the poor people that you…
Pay out the poor people that you vilified for years on end! Stop extending deadlines! People lost everything, lost their homes, marriages, relationships, lost their health and their lives! For a so called service so incompetent I'm surprised you've got any money left to keep spending billions on defending these things still. Give these people some peace back! You're a disgrace all round!
Rebecca · 12 September 2024
★★★★★ 2/5
TrustpilotHad terrible experience on 14.12.22 in…
Had terrible experience on 14.12.22 in local post office, complained same day, received a reply that as a good will gesture they would email with payout of £50...emailed them back on 6th Jan as still not received anything...still awaiting a response. Without us customers you'd have no business so stop treating our complaints like we don't matter!
Miss · 11 January 2023
Agent replied · 27 October 2024
Good morning, Miss Gilmour, thank you for bringing this to our attention. If you reach out to our team by emailing social@postoffice.co.uk providing any details or reference numbers you may have. Our team will be happy to look into this for you and help reach a resolution. Apologies for any inconvenience.Best wishes,Makenzie
★★★★★ 1/5
TrustpilotIf I could give a zero I would
Nick · 3 May 2026
★★★★★ 1/5
TrustpilotMr Bates v. The Post Office
Watching the ITV programme Mr. Bates v The Post Office.The Post Office should be absolutely ashamed of the treatment of these innocent people - they have humilated them, bankrupted them, caused mental illness, stress, imprisionment & even suicide. The Company should be forced to pay these unfortunate people millions compensation and a full apology immediately. The CEO at the time & should be imprisioned and their family humilated and left homeless. The scum of the earth.
Anne · 3 January 2024
★★★★★ 1/5
TrustpilotScum
Utter scum who destroyed the lives of innocent people. Corruption that resonates to the very heart of government. I hope the same misfortune darkens the door of those for whom it was easier to blame the innocent than to tackle system problems. Having worked post office counters I have first hand experience of just how flawed the systems were. Someone's head should be on the block yet they use the same system to this date. Corrupt!!!!!
Mark · 3 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
