HAMBRO INTERNATIONAL Rochford reviews

★★★★★ 1/5

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Refusing to honour goods insured

I posted a collection of three Christmas gifts early in December for my brother’s family to my niece’s address. I paid to have it guaranteed to the value of £100 which it was. The sender’s address was on the back of the Jiffy bag. For whatever reason, my niece missed the delivery and it was apparently returned to ‘the returns centre’ but wasn’t returned to me. I filled in an online claims form but despite a phone call and a second online claim form, they won’t refund on the basis that it would only have gone back to the returns centre if it didn’t carry a senders address. It did!! I don’t know where to go from here! I have lost £100 worth of goods, that I had insured but they refuse to honour the agreement! Appalling customer service, verging on corrupt.

Sheila · 15 May 2024

★★★★★ 1/5

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Unbelievable that you can turn up at a…

Unbelievable that you can turn up at a Post Office (having travelled several miles, because both local ones have shut, the second of them only 4 months ago due to the Post Office not paying enough to make it worth the shopkeeper's while) and try to hand over several pounds for a "Tracked 48" letter which Royal Mail will just shove through the recipient's door in return for that extortionate amount of money, and get told "you can't buy that here - they are only rolling it out in Post Offices next month". As of now, it can only be booked online. So I have to go home, and do it there, losing a day before it's posted and thus a day extra before it's delivered, unless in response I switch to the even more extortionate "Tracked 24". I don't know where the blame lies between the Post Office and privatised Royal Mail, but for the customer this fragmented beggar-my-partner game between the two organisations leads to a really poor service.

Christopher · 15 May 2024

★★★★★ 1/5

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A postie picked up a parcel (going…

A postie picked up a parcel (going overseas) forgot to stick in a customs label, not the end of the world, a week or so later the parcel is sent back to me on a Saturday, I take the day off to go to the Main Depot in town, to see if they can take the parcel off my hands, sorry can't help you, here's a customer service number, I ring them, yes we need to investigate, here is an incident number, it will take a few weeks before we can send you a cheque...what about my late parcel? That's not my problem..pay for it again and wait for a refund...the customer service rep couldn't have cared less

Nish · 14 May 2024

★★★★★ 1/5

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Post office redirect is useless do not…

Post office redirect is useless do not bother using previous tenant moved out as he had cancer used the redirection but I always seem to get his letters which include government letters and medicine and equipment for his cancer have contacted post office more than three times still every day I get letters ever since privatisation company only seems to concentrate on delivering parcels properly

Jess · 23 March 2023

★★★★★ 1/5

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I used the post office redirection…

I used the post office redirection service what a rip off paid over £40 to use this service they were supposed to redirect my mail from my old address to my new address from January to April 2024 towards the end of January I got a call from my ex next door neighbour telling me he had got some mail for me I phoned the post office up to complain I was then sent an email telling me they would investigate it and be in touch with me I waited and waited after 6 weeks they still had not got back to me so I phoned them up again having received some more mail from my ex next door neighbour I was told they would investigate it again after several conversations with different people some more aggressive than others I was told I would not be given a refund not that I had asked for a refund it was the principle of the thing as my redirection date had expired I would not be getting anything I think this is disgraceful that a company like the Post office should be allowed to get away with this they broke their contract with me it's legalised fraud that they can get away with it so if you use this service keeps on top of it

Mr · 13 May 2024

★★★★★ 1/5

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Post Office plus Evri NEVER use them

I sent a parcel return to Italy at Post Office branch. Post Office chose Evri service which cost me £11.95 including insurance for the parcel, the contents of the parcel were worth 64.99 euros. When booking the parcel at the Post Office counter I provided my email address, return postal address and a phone number. Paid all the fees, filled in customs declaration form. The parcel never arrived to the vendor in Italy. When I checked the tracking, apparently the parcel only got as far as UK border where some taxes and duties were requested to be paid. Nobody contacted me about it. I would have paid the duties if Post Office and/or Evri told me about it! So the parcel was ‘returned’ except it never came back to me. When I contacted Evri they said it needs to be dealt with by the third party who arranged postage, i.e. Post Office. When I contacted Post Office they said it needs to be dealt by Evri. NEVER send anything with Post Office. They may be handling other couriers but it only means both parties rescind any responsibility for whatever happens to your parcel.

Magda · 13 May 2024

★★★★★ 1/5

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If I could give no stars that is what I…

If I could give no stars that is what I would have given.I booked a whole day off work to receive a parcel, as the expected delivery time given was between 11:30 to 15:30.I continuously checked the tracking of my parcel. However at 15:55 when I carried out another check there was a message that "an attempt was made to deliver the parcel at 15:50 but the customer was not at home". Absolut rubbish. I never set foot outside of my house and have a very loud buzzer, therefore no attempt was made and no notification left.I have rebooked to collect the parcel from the post office counter as I don't trust their delivery service

Ruth · 9 May 2024

★★★★★ 1/5

Trustpilot

Help section is convoluted and very controlled.

Help section is convoluted and very controlled with option subjects of their choosing only, no way at all to add your own that is not on their list. No 'other' and blank areas for you to write your problem. Customer service is reduced to calls only or Relay service but completely ignores those who NEED email due to various disabilities and health needs.1st and 2nd class Recorded delivery items often show as never delivered, there is no way to see the signature anymore and it will say it's not a tracked delivery, it doesn't even acknowledge it as 'recorded' and says we will update when we try to deliver... Endlessly... Forever! It just seems a pointless, waste of money service now. Any companies avoiding good customer service, who has removed customer service email address and direct chat with humans, for those customers who genuinely need this, is a disgrace.

Gill · 8 May 2024

★★★★★ 1/5

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Not fit for purpose

I go to the main sorting office for my area to post my mail as when I post in the smaller post boxes in my area it never gets delivered so it must get lost between the post box and sorting office.My thinking was if I post it at the post box outside the sorting office its only a few steps away from being on its way, how wrong was I it still does not get delivered.

Liam · 2 July 2024

★★★★★ 1/5

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My Frustrating Experience: Review of the Post Office Branch at 160-164 Cranazon Road, TW5 9LP post office branch…

My experience at the post office branch located at 160-164 Cranazon Road, TW5 9LP, has been incredibly frustrating. The inconsistency in their opening hours and haphazard enforcement of rules have made every visit a challenge.On a recent Saturday, expecting the branch to be open as usual, I arrived to pick up a parcel only to be informed that the opening times had not been updated due to a bank holiday. This forced me to reschedule my visit to Tuesday.Arriving on Tuesday afternoon, eager to finally collect my parcel, I was greeted with yet another setback. The post office attendant was on lunch break until 2:30, leaving me stranded for an hour before I could retrieve my package. This unnecessary delay shed light on the glaring operational inefficiencies plaguing the branch.The need for a comprehensive script review or process overhaul is evident. Customers should not have to endure such disorganization and inconvenience when utilizing postal services. The branch at 160-164 Brabazon Road, TW5 9LP, must prioritize streamlining its operations to provide a smoother and more customer-friendly experience.

Anu · 7 May 2024

★★★★★ 1/5

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Avoid Upper Mulgrave Rd P.O.

The staff at the Upper Mulgrave Road P.O. in Cheam are as rude, surly and unhelpful as possible, all the while attempting to extort as much money as possible from their customers.I bumped in to a young lady in tears outside the post office...her parcel had come undone and the staff refused to give her two inches of Sellotape, insisting she had to buy a whole roll from them!!!Today, they also claimed that my large letter, (containing a flat fridge magnet) was too thick to go through the letterbox template and would have to go at the small parcel rate. I asked him to hand me the template and it passed through easily. All the while they are giving you the hard sell to upgrade your parcel to first class/recorded delivery/signed for, etc.Avoid this post office full of shysters if at all possible.

Pieter · 4 May 2024

★★★★★ 1/5

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send parcel back to Amazon’s

I try send parcel back to Amazon I got a QR code to post office to scan and lady at counter scan the QR code and it said on phone they use for Amazon it two items I wasn’t sure if is two items in the parcel so I said hold on I ring person I doing it for and the lady shouting at me while I try get in touch with the people I said hold on a min I am trying get in touch with person and I rang the person and I gone back in que and the lady’s slagging me of to other customers also they saying to other customers that they are refusing to serve me and the called Lola colour lady and other one was white short hair with glass on black hair tie back at Mansfield bench in WHSmith on westgate I am A disabled young adult I had no phone signal in post office part and I walk down shop till I get signal to able to ring person and I got catch bus to another Post office branch I am very unhappy person

Keiron · 3 May 2024

★★★★★ 1/5

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Avoid co op post office Yeovil

Went to collect parcel from Stiby Road, Westfield in Yeovil located in the co op. Took ID which is same as delivery address and they said they couldn’t accept this. It is stated on the post office website that they can accept this. Telephoned store when I got home to confirm I could collect with the ID as per website. Supervisor/manager extremely dismissive and rude. Went to collect parcel again using post office easy ID app and they knew nothing about the app. Again no parcel.

Mickey · 2 May 2024

★★★★★ 1/5

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Talking to someone in my local sub post…

Talking to someone in my local sub post office telling them about how my parcel tracked and signed for with London address was sent to Exmouth devon and delivered in that area mystery shopper heard me and told the post master after I went to stop me telling customers about my experience to day he told he had phone call from p/o services telling him to stop me telling customers how dare they try to shut me up remember hozion.

Alan · 2 May 2024

★★★★★ 1/5

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Lost/stolen package. Shocking Service

I ordered a product online that was over £120, to be delivered to my local post office (Killisick, Arnold, Nottm). I thought this to be a safe option as I was away on business on the delivery day. The package was 48 hours tracked and was scanned as being received on 24 Apr. I went to collect it on the 25 Apr to be told by the postmaster that it must have been sent back to the depot. We are now at the 1 May and my package is still missing even though, when tracking the item it states that it is at Killisick post office and ‘pending’! I can’t speak to a person at post office counters and the postmaster in question really doesn’t give a damn! I can’t even claim for the item as the sender has to do this. This was a birthday gift and I’m furious that no one will take any responsibility or accountability.

WendyLukacs · 1 May 2024

★★★★★ 5/5

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Went to my local harmans water post…

Went to my local harmans water post office this morning, greeted by a lovely smiling happy face. Served me a bit earlier than opening times. Great service! Best post office in the local area

Mrs · 18 December 2025

★★★★★ 1/5

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I had a cheque from hmrc £9 grand

I had a cheque from hmrc £9 grand My bank is 30 miles away postoffice 1 mile away so I deposit the cheque at the postoffice ask the post master when will show in me bank he said 5 days max I am on my 7th bisnes day no show I phoned hmrc they can't cancel I have to wait 6 month for the cheque not to be cash in soMy bank can't trace it postoffice lied saying royal mail don't collect cheques from postoffice but they do I rang my bank they comfierd they do post office said they have no responsibility for lost cheques I rang royal mail saying they are not part of the postoffice since 2012 I rang hmrc to cancel check they can't they are blaming postoffice what tf circles And as for BACS in my account rbs are not signed up for hmrc People avoid like aids postoffice are in that much crap now with what they have done the postmasters on the news the postoffice deserves to broken up to pay for postmasters suffering Postoffice sucks missing cheque for 2 and half weeks

Daniel · 29 April 2024

★★★★★ 1/5

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Post 2 weeks late

I an very disappointed with the service, not had post for over a fortnight, today I get about 20 letters through the post some were birthday cards for my son and daughter which their birthdays were 13th and the 14th of April we now on the 29th April's, all have 1st class stamps, I live near Northern moor manchester, what as happened why not deliver at least twice a week instead of waiting every fortnight very disappointed also had a hospital appointment which I missed due to the delay in post

Burns · 29 April 2024

★★★★★ 1/5

Trustpilot

Rude post office guy, entered wrong postcode on my parcel.

I had over 10 parcels this morning, I went into the Wednesbury branch (WS10 9PT)The Indian man was very rude and unprofessional, I told him 3 times that after he has put the label/stamp on I need to take a photo of the parcels, he just ignored me and he put all the parcels in the sack. I then again asked him, he said I have put the parcels in the sack now I can’t take them out, eventually he did take them out, he threw them at my face.I stayed calm wasn’t rude to him, I took the photos and I left. I’ve come home now only to realise he has entered the wrong postcode to the parcel, if I didn’t take a photo the post office would have blamed me. I find it very frustrating that the can’t even read what’s written on the front, it was clear in black marker and still they got it wrong. Now most likely my customer won’t receive that parcel as it has a wrong postcode due to the error of the post office man, not only will I have lost out on the postage but I will have to refund the customer. These kind of errors aren’t acceptable, fix up Royal Mail.

Veiled · 29 April 2024

★★★★★ 1/5

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2 of my local Post Office branches…

2 of my local Post Office branches based in supermarkets are woeful. Incompetent and disinterested staff ( probably underpaid for such important work ) who have insufficient knowledge to complete basic tasks appropriately. Posting numerous items has become nerve wracking and frequently I have to intervene to correct mistakes which are potentially extremely damaging to a small business

Jim · 19 September 2023

★★★★★ 1/5

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Absolute disgrace!

0 stars!Stayed indoor to wait for my delivery,then when i tracked my order it said that it was attempted but nobody answered!!This is NOT the first time when it happends!Completely unreliable,you should pray to get your delivery,i have no words to express my frustration.Now i'm on hold for 50 mins to speak to somebody!!!Absolutely disgrace!

Elena · 30 November 2023

★★★★★ 1/5

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Post office in Kingswood is the worst…

Post office in Kingswood is the worst Postoffice in the world! Do not ever shop in there! Laura Gerrish was very rude!

Bull · 15 August 2022

★★★★★ 1/5

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Important mail delivered to wrong address

The post office delivered my P60 to the wrong address, whoever it went to opened it and put it back in the post stating ‘deliver to the right address’. Now that person has my full name, address, national insurance number, my wages, employer - the lot. Thanks for nothing I’m now open to identity fraud. I’m now considering taking legal action against the post office. No wonder we’re giving up using the post service. Angry doesn’t even come on the scale.

Richard · 23 April 2024

★★★★★ 5/5

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I have had such an amazing experience…

I have had such an amazing experience in the goldersgreen post office all the staff are really helpful and especially Irfana Band who really has gone out her way to help me out

Yehoshua · 4 April 2024