Trusted Agent profile · Rochford
★★★★★
1,809 reviews across 2 platforms
53A HULLBRIDGE RD, RAYLEIGH, SS6 9NL, Rochford, SS6 9NL
HAMBRO INTERNATIONAL's office in Rochford, at 53A HULLBRIDGE RD, is rated 1.6 out of 5 across 1,809 reviews on two platforms, including 21 Google reviews rated 4.1.
Every review we hold for the Rochford office, from every platform, shown as written. First names only.
1/5
TrustpilotPetersfield Member of Staff Rude
In this Petersfield post office, there is a blond lady that is consistently rude. Today was no exception. It's never acceptable for staff to be even the slightest bit rude to customers, especially today when she rolled her eyes when asked a question. Unacceptable, this member of staff needs customer service training. I always avoid this post office If I can.
1/5
TrustpilotPost Office Mail
Had a card put through the door to say incorrect postage on letter fee to pay £1.50. Discovered that this was a birthday card sent 10 days earlier. So why did the post office hold onto it so long? I paid the fee arranged for it to be delivered from Downham Market 5/06/2024. It hasn't arrived!! I can't believe how bad the post office has become. Such bad customer service from a company that used to be reliable. The price of posting a letter keeps going up, but the service keeps going down. Order something from amazon and it arrives the next day.
5/5
TrustpilotMy local post office at Harrow and…
My local post office at Harrow and Wealdstone is providing exceptional services. They care about their customer and the staff is very well informed and helpful.
Hi there, Imran! Thank you for taking the time to leave this lovely feedback. We love hearing great experiences from our customers, and we'll be sure to feed this back internally to the branch. Thanks again, and have a great day!Best wishes,Makenzie
1/5
TrustpilotPost office heated argument in public
Lived in East looe last 15 years and use the post office regularly, this morning I visited the post office section of the spar shop East looe to Leave two small parcels there was a man behind the counter whom was working on counting or totting up he did not look up or politely acknowledge me . A small sigh was across the counter stating not to disturb the work being carried , out and so I waited not knowing when or indeed if I was going to be acknowledged 7 minutes went by and still he did not bother to look up or state where we were at in my time given to standing looking wondering when he would decide to re open ,just a polite few sentences Hi Sir sorry to keep you waiting we will re open very soon not a clue unbelievable in the end a lady shop assistant from within spar being elderly acknowledged I was waiting and said clearly I would have a long wait at least 20 minutes and so as time is precious and not knowing the exact time of opening I left at the door from which I arrived parcels undelivered I turned and made a loud remark obviously annoyed at this guys utter ignorance of communication I said clearly and in a loud strong voice "could you not of told me or indicated how long you would be before opening ? He replied there is a sign right in Front of you stating not to disturb so I replied politely and stating there used to be a sign stating you would be 20 minutes but oh no that was not acknowledged and so now one of the shop assistants became involved and stated I was being banned from the shop for good for the two rational pathetic bullies working together yes I swore alright and there were threats against me made of bad language the post office worker earlier had stuck two fingers up at me that was it on quizzing him on not making the general public aware of a re opening time so that's it not only did I have to travel miles out of my way to Plynt post office I was also banned for getting into a heated argument drawn in through lack of communication and so now the post office are using time paid allocated to the general public to close and use our time to tot up add up and balance the books so my working time used and allocated to pay my tax household bills now allocated to free time stolen by post office workers and used to close off the general public whilst they get paid for hours displaying open to public
1/5
TrustpilotHorrendous attitude from the staff…
Horrendous attitude from the staff member in Liverpool St John’s post office. How I didn’t retaliate to such a rude person I don’t know, my worry is she could speak to vulnerable people the way she did to me! When I politely asked to send an item I don’t need to be upsold special delivery! I asked for a signed item - to be told if this goes missing you will have a whole load of problems, why would it go missing when it’s a tracked item of no value? Gobsmacked then charged for a large envelope when it clearly fitted through! Terrible avoid and go elsewhere if you can.
1/5
TrustpilotOver 12 people in the queue
Over 12 people in the queue. 2 people serving and 1 of the counter staff proceeds to painstakingly put all the stamps on loads of envelopes- she was 20 minutes late for her break, and left 1 person to serve the rest! Surely there are more intelligent ways of helping customers, or does WHSmith just not care.Also no chairs for disabled people
Good Afternoon Arty, thank you for your review. We're sorry to hear your visit to the branch was not a more positive experience, and we will share this internally through the proper channels to improve services going forward. I'm very sorry for any inconvenience this has caused you, and thank you again for taking the time to share this with us. -Jess
1/5
TrustpilotThe Post Office is a DISGRACE
The Post Office is a DISGRACE. The way it treated the post staff is INHUMAN. The day the Post Office shuts down, can't come quick enough. Its former heads should be sent to prison for the suffering they caused.
1/5
TrustpilotDo not get travel insurance from the Post Office
I am really disgusted with the Post Office travel insurance, my suitcase went missing on the 4th of March 2024 and I was told that I can only claim when the airline that I travelled with was absolutely sure that my case could not be retrieved, I was told by the airline that it was irretrievably lost so I contacted the post office who then sent me a form online to fill out the items that were in my case, I found this very difficult as the page kept freezing on me, so I asked a relative to help me and took us both a considerable amount of time to fill out. I was told by the Post Office that I had to show receipts for all of my items which I clearly did not have as I had no idea that my case was going to be stolen, they wanted bank statements that show which shops they were bought from, I did not have statements as I only pay cash for clothes, they also wanted photos of me wearing the clothes that I bought which also I did not have. I did have 1 receipt of prescription sunglasses which was again payed by cash but was then told that they were still not going to pay me as I had a £150 excess. They clearly wasn’t going to give me anything and I find it shameful that they were quick enough to take my money 2 years on the trot and did not care less about the trauma that it causes, I did not ask for my case to be stolen, I am a pensioner who has never claimed for anything and then to be told that it’s hard cheese basically. Please people do not take out insurance with the POST OFFICE it’s a scam.
1/5
TrustpilotHorrendous
Customer care department cover up poor staff conduct relating to South Shields branch.Ryan Fisher is a waste of space.
Hello, Paul. Thank you for your feedback. We are always looking for ways to improve our services for our communities and will be sure to feed this back internally. Thank you again for your input, and we apologise for any inconvenience.Best,Makenzie
1/5
TrustpilotAvoid if at all possible
Every single time I visit Hereford Post Office based in WHSmith High Town Hereford there is a queue of at least 7 and usually 1 person on their own on the tills. Going to self service to send your parcels isn’t quicker because you’re stood for ages waiting for a member of staff to finalise the transaction. I feel sorry for the young lad running around helping everyone because he is literally the only helpful member of staff. The one lady shouldn’t be dealing with the public she has zero manners and obviously hates her job. She once left to go to lunch with a huge queue stood there leaving the lady in Currency to serve us all.
1/5
TrustpilotExpensive people to contact.
My experience with Post Office Car Insurance has been expensive. I phoned to report a SP30 Fixed penalty for speeding.They charged me an additional £50 and to add insult to injury a £20 admin fee. You should bear these charges in mind when considering taking out their car insurance.I will not be renewing with this bunch come December!!
1/5
TrustpilotAn unreliable delivery service by this establishment
If there was a negative rating I would have selected that however, a one star is the only option available.The situation is that on 1st May 2024 I went to the post office to send a card to the USA. The delivery address was correct, the sender’s address was also written and an airmail sticker issued by the post office was affixed to it.The lady at the PO counter weighed the card and put it through a pricing template - yes the PO in the UK uses such devices to generate more funds - and informed me that it would take 6-7 working days.Well even today, 27th May, that card has not arrived. So where does the problem lie, is it at our end in the UK or is it in the USA? Quite frankly from the customers standpoint it is irrelevant as the Post Office needs to resolve and constructively address these problems.But will they, or are they even interested?We pay our money for the service and the Post Office fails to deliver on time.A shambolic mess really. How about sorting it out Mr or Mrs Post Office as we, the customer, pays for a service that you cannot abide by.
1/5
TrustpilotJust watched Mr Bates vs the Post…
Just watched Mr Bates vs the Post Office. Utterly tragic and disgraceful. Just signed the petition to have Paula Vennells stripped of her CBE. Huge admiration and respect to all those who stood up for themselves especially Alan Bates.
1/5
TrustpilotWe took out travel insurance with the…
We took out travel insurance with the post office. We paid for premium cover and added air disruption cover.
1/5
TrustpilotPaid for delivery for pparcel not delivered to me arcel for amazon…
Paid for delivery for parcel for amazon today it said delivered but not to me its at local office the post man not even been in road if I paid for delivery and no post man I should not have to collect it they should deliver post man never does our road a full week so paid delivery for nothink
Hi Rowland, thank you for taking the time to leave your review and we're sorry to hear that this was the case. However, just to let you know we are a separate company to Royal Mail and have no involvement in the handling or delivery of mail items. You'll need to contact Royal Mail directly, please call 03457 740 740, tweet @RoyalMailHelp or email here - https://personal.help.royalmail.com/app/webforms/contact/c/310 -Jess
5/5
TrustpilotWe visited this branch today to obtain new passport.
We visited this branch today to obtain our new passports and were highly impressed by the service given to us by Elaine (H). She was patient, efficient and very pleasant. We are so pleased we called in person and did not struggle with the online procedure - it is good to talk to someone face to face instead sitting at a machine - she made the whole procedure very simple for us. Thank you. All the staff seemed very helpful and pleasant - a happy workplace considering the adverse publicity the PO has had recently.
5/5
TrustpilotWhetstone Leicestershire
Notwithstanding the scum at the top of the PO who destroyed lives with Horizon, my local post office in Whetstone is marvellous. Great staff, caring, helpful and supportive. Well done Jas, Tommy, Surinder & Sharan - a great team!
5/5
TrustpilotWest St Leonard’s Post Office Fan
West St Leonard’s, Bexhill Road. ❤️❤️This is a small, local post office run with such kindness & genuine care for their customers, always incredible service. As a small, independent business owner myself I completely understand the need to close occasionally, sometimes at short notice, sometimes sadly due to very personal, family concerns. Let’s all show understanding to any business in these situations & kindness too ❤️
Hi Mandy! Thank you so much for taking the time to leave this feedback. We are so pleased to hear that your local branch was helpful and welcoming to you. This is a lovely, heart-warming review, and I will be sure to pass it along internally and thank the team for everything they do. Thank you for sharing, and we hope to see you again soon!Best wishes,Arun
1/5
TrustpilotOne star is 1000 much
One star is 1000 much. Post Office is like the police, both organisations NOT FIT FOR PURPOSE. Digusting Disrespectful Dishonest. Trustpilot t&c reads play nice. We come on this forum because organisation are corrupt and NOT playing nice.
1/5
TrustpilotMorrisons post office shop High Street…
Morrisons post office shop High Street Dumbarton. Consistently under staffed huge queues recently become a Morrison post office the old one was far better. They get staff in overwork them leave no one at the counter frequently told they will be a few minutes. Not the people workings fault blame management and was told by another member of staff post office managers getting them to do more. It's bloody simple get more staff in. People in queue complaining of waiting all the time taking people for mugs for the bottom line. Shocking avoid go to another one and not a Morrisons one.
1/5
TrustpilotLost my DPD parcel yet again
Lost my DPD parcel yet again. Second time in four months. Most staff are rude and very disrespectful
1/5
TrustpilotHad the misfortune of having to post an…
Had the misfortune of having to post an item today, decided to use the self send point, to help reduce the waiting time in line. Went thru the usual process, post code, signed for etc, payed my fee, only to be told to wait for an assistant, waited nearly ten minutes, only for the teller to inform, she would have to autherise the transaction. What is the point of these machines, may i ask, next time i will just stand in the long line of unhappy customers.
5/5
TrustpilotFabulous service from Bama
I visited the Post Office today in Wealdstone, Harrow, Middx. To renew my TFL Licence for my London Taxi. Bama who served me was very professional & helpful, she highlighted an omission on my form that I had missed. This would have resulted in a rejection by TFL & a delay in issuing my Taxi Licence Renewal. Well spotted Bama & thank you for your help, very much appreciated. Kind regards, Paul
1/5
TrustpilotMisplaced return receipt
Bought a dress £40.00, paid p&p £3.00, returned dress £5.90 and because I lost receipt, ME BAD !! am i the only person to ever lose anything !! sorry not perfect !! Can provide exact date and time I made transaction for return, a massive company like the post office can't go back and trace that transaction, so no tracking number, no money back, gutted !!
Hello, Roseann. We're sorry to hear this has happened to you. Unfortunately, we don't have access to these details and are unable to help with receipts for your online purchases. Apologies again for any inconvenience.Best wishes,Makenzie
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