HAMBRO INTERNATIONAL Rochford reviews

★★★★★ 1/5

Trustpilot

Ridiculous

Ridiculous! Winchester branch of the Post Office terribly short-staffed. Stopped in this morning just after 10am when they opened (lazy!), queue as long as it would be as if Christmas week! Thought ok, will leave until pm, went back and closed 2pm "due to staff shortages". Pathetic! All I need is to collect a simple form which cannot download online, again due to inefficiencies of the crap "system" in this country!

Martin · 2 March 2023

★★★★★ 1/5

Trustpilot

Another dire experience with the Post…

Another dire experience with the Post Office service Went to Co-Op Old Dean Camberley Post Office counter ,after some wait behind another customer with lady on till not serving any customers i asked her if anyone will serve us. Her reply she had called for someone. Man finally appeared i needed 1st class stamp paid the £1.35 he took my post then informed me there were no stamps in till they were in the safe and that he had a pile of other mail mine included that he would put stamps on and post. This is not acceptable i now have to trust he will do this. What a failure this shouldnt be happening. I would not even give 1 star if it was possible

K · 16 August 2024

★★★★★ 1/5

Trustpilot

Horrendous company

If you are under 60 years old and have an IQ above 70, there is no reason to bank with the Post Office. It is an archaic organisation with atrocious customer service. This grubby company underpays interest in the hopes that most of the affected customers won't bother to chase after them and claim their money back. Avoid this abomination like the bubonic plague!

Ryan · 20 September 2023

★★★★★ 5/5

Trustpilot

Thank you Lisa!!!

Today,i have been in Redditch main post office for my passport application.Lisa helped with the application,she was very helpful and polite.Everything went smoothly and quick.Manny thanks for Lisa's help!!!

Daniela · 3 October 2024

★★★★★ 1/5

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Goresbrook Road, Dangenham Post Office

Yesterday (13.08.2024) at approximately 17.15, I attended the above Londis to collect a parcel. Whilst in the store I decided to check the package to ensure everything was in order, incase I needed to return it, I would be able to do so whilst there. The man at the post office, who refused to give me his name by stating he did not have one, rudely interjected that I should not be opening my parcel in the store, but could not give me a valid reason as to why when asked.When challenged on this, I was told to "**** off" approximately 7 times, whilst other staff looked on. When I asked in disbelief if he had really just said that, he said I was banned and told me to **** off again.I frequent the store often as I live on this road, and I have never had an issue with them. I do not recognise the person in question, so I do not know if he is a new member of staff but I am in disbelief.I do not usually make complaints, but as a small framed woman, being confront aggressively by a man is insane. Wouldn't have done this if it was a man

Jaz · 14 August 2024

★★★★★ 1/5

Trustpilot

No pick up at stated time.

Told pick up would be between 10.09 and 1.09 - waited in not picked up - waisted day. No wonder The Post office/Royal Mail is so many peoples chaoice of last resort! Should loose Royal status.

Mr · 3 June 2024

★★★★★ 1/5

Trustpilot

Lost Parcel at a Genuine address

I have just found out that my parcel I sent to Spain. has not been delivered. The reason is, they deemed the address to be wrong. I checked this with the recipience and they say it is correct and that they receive post on a regular basis at that address. My writing is clear and the address is clear. My grievances with the post office are that you cannot talk to anyone. Your asked to go on line to sort out your problem, but all you end up doing is going round and round without ever been able to sort anything out. I have never been more put off using our postal services. Can anyone suggest a number that I can phone so I can actually talk to someone and think that something is being done to sort out where my parcel is and when / if I will ever get it back. This is just typical of the way large company's treat their customers. WITH CONTEMPT. Just have a number in bold, clear at the top of your web site that we can call and have answered, just like it used to be. It’s very easy. Shame on you Post Office.

Tony · 12 August 2024

★★★★★ 1/5

Trustpilot

No contact number available

I need to renew my drivers licence and it says on the branch finder, to call ahead to make sure you don't need to make an appointment. I have searched all of google and all the numbers attached to the Farnborough post office do not work. I then found another number start 0345 and the call list of options do not cover Drivers licence renewal. The option for all other enquiries is just for insurances only.So now i have to drive all the way to farnborough to see whether they can do my driver licence renewal or if i need to make an appointment. If i get there and they require an appointment to be made i will lose my Sh!t, as i've tried to find out the answer before hand but the 1st phone number just didn't even ring it cut off as if it's no longer in use. The 2nd number attached for Farnborough post office comes up as Wilton Post office, which is nowhere near farnborough and the 3rd number 0345 722 3344 only deals with parcels or insurances. 1000% useless.

JL · 12 August 2024

★★★★★ 1/5

Trustpilot

Not enough staff!

A couple of weeks ago, I posted a small parcel at Halifax Post Office and processed it in no time on the self service machine. When I went to put it in the parcels postbox, it was blocked off with an instruction to put the item at the "drop off position". But where was it? No sign displayed so I had no option but to join the queue for the one (out of five) open desk. When I asked the assistant where the drop off position was, she ignored me and just said "It's alright, just pass it to me"I later complained to Post Office, suggesting skeletal staffing levels had caused these problems. Was the parcels postbox closed off to avoid it filling up and the one staff member would not be able to leave her position to clear it? Why only one out of five desks open (often the case)? What if a customer wanted to use the passport service? Was the queue supposed to wait the 20 -30 minutes this takes?I went home and sent a complaint to the Post Office. The response so far? ABSOLUTELY NOTHING up to today! The Post Office really needs to start treating human beings, staff and customers with respect.

Philip · 12 August 2024

★★★★★ 1/5

Trustpilot

I've just discovered that the Peckham…

I've just discovered that the Peckham sorting office opens for a grand total of two hours per day [ 8 - 10a.m. ] - four on Saturdays [ 8 - 12 midday ]. I can't believe it !!!! What on earth are those of us who function in the world on the basis of working regular hours meant to do ? We've got no chance have we ? I did check the opening hours online and see that the hours quoted are 8.00 - 10.00. In my haste I assumed that the 10.00 meant 10p.m. and was obviously wrong ..... I say again , two hours per day !!!

Sue · 9 August 2024

★★★★★ 2/5

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Holders Hill Post Office

I'd advise not using cash notes at this post office as I got short-changed a pound by the man when I handed over a tenner for three overseas letters costing £1.85 each. I don't know if it was intentional or not. Much better to pay with coins or a card to be on the safe side. However Post Office are looking into this for me and realise it was probably an innocent mistake.

Rebecca · 5 December 2022

★★★★★ 5/5

Trustpilot

Great Local Post Office, Makes Life So Much Easier!

I’ve been using this post office for a couple of years now, and honestly, it’s been brilliant. The staff are always helpful and friendly, which makes a big difference. I used to trek all the way to Broadway for my postal needs, but having this branch just around the corner has been a real lifesaver. It’s so easy to pop in and get my parcels sorted quickly. Great service all round, couldn’t ask for more!

Darlington · 11 October 2024

★★★★★ 1/5

Trustpilot

Exeter post office

Exeter post office, WH Smith. All the self service machines were out of order. The queue was massive & just kept on growing as there was only one member of staff. All credit to her, she was polite & professional. One of the WH Smith retail staff had to stop the queue in the end so the lady could have a lunch break. It really isn't acceptable for staff or customers to be treated so shabbily.

JDraw · 11 October 2024

★★★★★ 1/5

Trustpilot

This should be a 0 star review

Went to cash a voucher and was told "we don't take these here". Advised the operator that it said "can be cashed at any P.O". He said "my scanners not working". I reminded him that he had just scanned my parcel. At that point he went wild. Shouting and swearing using many variations of the f word. Sticking first a finger and then his fist just millimetres from my face. Said that "you come in here cashing your f word benefits" Advised I was now barred from his shop. P.O, complaints dept said that they had little control over the operator. That they were sending me a £30 voucher for my trouble advising that I went to another branch to cash it. No information on what or why the operator said what he did would be disclosed. I would not be informed of any corrective actions. Where did it all go wrong?

T · 5 August 2024

★★★★★ 1/5

Trustpilot

Putnoe street post office

Putnoe street post office what poor customer service!!!!!!!!23rd july i posted 2 letters , which i asked for a signed delivery, and paid for that service. Today i checked , had they been delivered, and for that information ,I found one was delivered and the other states still pending delivery but can assure we have your letter, At the post office i sent it from!!!!!I went in to the post office this afternoon and explained the situation and asked what was happening .the young ladies response "well that means it must be lost now""i paid for a signed for service""they dont scan it when its picked up , it goes to Birmingham ,we cant guarantee it will get there for a signed delivery, you should have got special delivery and would have got there the next day!!!"What a service-NOTshe never checked her system she never offered a solution, her parting shot was"we are a post office and dont work for royal mail, take it up with them!!!!"working in a customer service sector _ the first thing you do is apologise for the situation you happen to be inthere was no apology, customer care, or solutions to my predicament i was an inconvenience who needed to be moved alongNot impressed ,Puts you off using that post office

V.Picariello · 5 August 2024

★★★★★ 1/5

Trustpilot

No delivery and no card left, where's my orders

Very unhappy, I have 2 separate orders which should have and could have been delivered 2 days ago. I've been waiting home both days to recieve a notification that "nobody was home" I live in an apartment, you have to buzz the bell... and to make things worse you didn't leave a card so I can go and collect myself. 4 times this week I've recieved notification that the deliveries were unsuccessful. The usual lady must be on holiday as before she went, I had no problems.Also someone from your branch gave one of my orders to someone who wasn't me, luckily I know them and they came and found me.this is disgusting behaviour woth people's thingsI've been onto the company I've made the orders from but Forest Hill Post Office needs to do better. All I'm asking is that you ring my bell, and then if no answer, leave a card so I can pick it up myself. At the moment I'm without money and the products I ordered with no way to get them

Wavey · 2 August 2024

★★★★★ 3/5

Trustpilot

Can be problematic

I posted jacket to Germany never got to the buyer. Afther jumping through the krypton factor of questions and down loading proof of costs too claiming is laughable I called about claim. We sent you a check £30 on the 3 July! Wow I said the jacket cist £139.00? It's bad enough what they charge to screw you over for more send items these 🤡 lost it their reply you never insurancered it they said we will send you another i never got and still waiting for the second one (afther letting of steam enough to boil an egg .had a call from Darren in royal mail he as amended my original complaint many thanks 😊 )

Paul · 2 August 2024

★★★★★ 1/5

Trustpilot

Parcelforce banned in Morrisons post offices

The post offices in supermarkets really need to stand up to Morrisons. I had two prepaid parcelforce items 127x13x13cm and 1.5kg. Well within parcelforce limit but they were refused as Morrisons have limited size to 60cm. No exceptions. The post office and parcelforce need to make Morrisons respect their size requirements. I used to use Gresham avenue post office in lowestoft and spend around £100 a week or more but now will have to drive 3 miles with my parcelforce items. If Morrisons cannot cope with storing post they should stop pretending to be a post office!

Paul · 31 July 2024

★★★★★ 1/5

Trustpilot

Rude assistant

I went to bank coins all correctly bagged and weighed. The local counter was closed and I was asked to return in 30 min. I returned 10 mins early and quite prepared to wait. I was informed that I could not wait. I had to leave and stand outside the shop. Meanwhile shop customers were being served, just not the post office customers. Perhaps banks could review their policy of coins being banked through the post office and devise an alternate system.

Denise · 30 July 2024

★★★★★ 1/5

Trustpilot

The worst post office in the district

Chadsmoor post office cannock. The worst post office in the district. Inept staff.posted a parcel 2nd Class signed for on the 20/09/24 . On the 30/09/24 still saying at post office. Its a complete joke seller saying not recieved, refund given .I have no got to get someone to take me down to sort this out . Just had a hip replacment . Would give them 0 stars .waste of time and energy going here, avoid.

Mr · 30 September 2024

★★★★★ 1/5

Trustpilot

USELESS POST OFFICE

Not surprised the post office only has one and a half stars with what I had just experienced.Purchased postal orders worth £240 and also paid commission for it of about £50 for passport applications for my children but due to a long divorce battle and refusal to grant consent from my ex wife, postal orders were over a year old.Sent postal order to post office head office 1 future walk with evidence of divorce certificate and passport applications etc and asked for replacement or refund.Shock horror after 4 weeks I get a letter back saying sorry your money is toast plus the commission paid for the worthless pieces of paper called postal orders and here are your old postal orders back for you to destroy.So unethical and lack of empathy that I spend my tax free money plus another £50 on commission paid to purchase a pieces of worthless postal orders that don’t have any value after a year.This is my money down the drain and these fat cats cream away billions of profits.If zero star was available then the post office is defo worth ZERO STARS

Pedro · 25 July 2024

★★★★★ 1/5

Trustpilot

2 weeks of failed deliveries of 3 items…

2 weeks of failed deliveries of 3 items 2 cheap items 1 expensive item £400 ,, failed notes for the cheap items every day except for expensive item with no trace on their app a call every day for 8 days of atleast 45 minutes per call and only when I back checked Ebay for a delivery number and gave to them it got delivered today was a 51 minute call to again redirect the last parcel to the local post office with call handler telling that I personally requested to be delivered to my home ,, lies again by the post office .. I have spent atleast 6 hours in total on mostly on hold to chase my property.. in my opinion it was an internal scam to distract by staff at the sorting to steal my parcel .. ( they have exray machines and saw it was a mobile phone ) hence they never left a delivery note for me to trace its location and arrange a post office pick up location .. prove me wrong

Sotirios · 25 July 2024

★★★★★ 1/5

Trustpilot

Chocolate fire guards work better!

Mail sent on Thursday at 10:30 hrs sent 1st class signed for and at 20:30 on Wednesday they have not even attempted to deliver it to an address 30 miles away.Less than useless.Expensive and apparently NO PROMISES!About as much use as a chocolate teapot!We were told retrospectively that we should have sent it "Special Delivery" at a cost of £8.00 for a single sheet letter. Is it any wonder that the post office is failing?Take it back into public ownership and kick out the fat cats!

Jeff · 24 July 2024

★★★★★ 1/5

Trustpilot

I had 3 parcels arriving all 3 parcels…

I had 3 parcels arriving all 3 parcels were not delivered even though I had given them a safe location were normally leave for the past 15 years all of a sudden they won't deliver I rand and took 38 of minutes to have the call operator repeatedly ask me the same questions over and over again to bait me off the hang up the phone .. I patiently bit my tongue to have her put a complaint in for me .. minimalist employees the 5 steps to my safe location was not in his job description . 19/7/24 update they did again too lazy to wall 6 feet to my secure location .. 3 days so far of not delivering to a secure location 23/07/24 update still not got delivery even when I redirected them to local postoffice ...TOTAL RUBBISH SERVICE should be shut down and replaced 24/07/24 update the delivery to wrong adres even after 45 minutes on phone explain to them AGAIN ... Out of the 3 items only 3 are being continually being resent the third a £499 mobile phone has been held back and evidence not registering on their only my eBay account did it show the delivery number " in my opinion the postman wanted to steal it in my opinion as the call centre had no trace of it until i gave the delivery number

Sotirios · 24 July 2024