HAMBRO INTERNATIONAL Rochford reviews

★★★★★ 1/5

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Utter Shambles

I paid a cheque Into my Santander account In the post office using Santander deposit slip & envelope,I wrote my sort code & account number on the envelope & the female counter staff stamped the envelope & gave me a reciept,The cheque has not reached my Santander account & I have contacted Satander but no cheque has reached them,A complete shambles In my view.

Helen · 7 November 2023

★★★★★ 1/5

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The post office in Molesey at 140…

The post office in Molesey at 140 Walton is awful. The staff lied and said they could not take my packaged Amazon return because Amazon had not supplied them with bags. Amazon say this is not a thing. Rude unhelpful post office.

G · 18 March 2024

★★★★★ 1/5

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Redirection

On moving house, we paid for a year's redirection of post, but suspiciously little has come through. So I contacted 2 companies that I would have expected to send me stuff and they confirmed that several items had been delivered to my old address and then returned to them by the new occupants. Am wondering how much more of my mail is not getting through and not even sure how I can find out. Very disappointed to put it mildly.

Mike · 23 May 2022

★★★★★ 1/5

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I posted my brother's birthday…

I posted my brother's birthday card(including a voucher) first class post. It has just arrived over 10 days later and over a week late for his birthday. Unfortunately I won't be using the post office for anything I need to arrive quickly from now on.

Ms · 17 November 2025

★★★★★ 1/5

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Post office loans are A WASTE OF TIME

Absolute scammers avoid avoid p/o loansTook them 5 weeks to say no to me having been accepted when I first applied it was only £10,000 and they treated me like i was taking out a mortgage! Rude staff also kept asking me for more documentation wish i had gone to my bank in the first place! Got accepted in 10 mins and had the money in my account in 2 days !

The · 24 March 2023

★★★★★ 1/5

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I returned an item I ordered instead of…

Although I am grateful for your reply.I went to a post office to post the item, I was told to contact royal mail to resolve my issue.So my review is not wrong the communication is very poor.I returned an item I ordered instead of returning it to sender they post it back to me.For weeks I was backward and forward with them for a refund or my money, o was told that I cannot get a refund and I will have to accept stamps instead.5 months later and I'm still waiting on the stamps, completely dishonest the post office.

Shindy · 16 May 2022

★★★★★ 5/5

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Excellent Service at St Aldate's Oxford

I have just been served efficiently and expertly by Cinderella at the branch in St Aldate's Oxford.She helped me with posting, swiftly dealt with the online form-filling, and still had time to interact in a friendly and constructive way with me as a customer.I'm sorry others have less satisfactory interactions, and hope that those who have positive assistance reply as well as the shrill complainers.

RICHARD · 6 October 2023

★★★★★ 1/5

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No Customs Form advised to be filled out

I presented my letter containing my original Passport, Birth Certificate and Marriage Certificate on 29 August at the Taunton Fore St Post office requesting "Special delivery". The lady kindly told me that because the address was the Irish passport office in Ireland, International tracked delivery was advised. I paid for this and apparently the letter has gotten lost despite the tracking number. I was informed by Royal Mail that the Post office made a mistake by not filling out a customs declaration and therefore the letter would in any case be returned. This represents very poor service by the Post office. Incorrect information and as a result I will need to get an emergency passport at a cost of £200 and obtain new brith and marriage certificates.

Peter · 11 September 2024

★★★★★ 2/5

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Well, that was a bit weird

Well, that was a bit weird:

David · 14 September 2026

★★★★★ 1/5

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Very dissapointed with post office…

Very dissapointed with post office deliveries on my street it use to be very good,reliable and on time years ago but as time gone by steadily got worse and apparently used as a trading ground their are different post people delivering mail regularly and as a result I didn't recieve a letter for a hospital appointment for blood transfusion yesterday and missed this appointment incidently letter was posted a week ago from Bradford also have not received home insurance documents posted from Huddersfield two weeks ago and had to request these to be sent by email the post office is a complete mess and useless I wouldn't trust them one bit and have no trust in them needless to say I have officially complained don't use them if u don't have to

Yunus · 11 September 2024

★★★★★ 1/5

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1 star is a lot

1 star is a lot, if there were 0 stars, that would be what I would give to post office. Extremely bad behaviour and they can't even read. One day after sending a parcel I had it delivered back to me just because they can't differentiate between "POST TO" and "RETURN ADDRESS". They also gave me a tracking number that doesn't exist - with three letters at the front. ON top of that I paid for a 24 hour delivery and now it's been 5 days and the parcel still hasn't arrived. The recipent somehow found out that the parcel went to Ireland by mistake. I'm talking specifically about the branch on 234 Upper Richmond Road West, as well as PARCEL FORCE! If you can avoid, please DO IT PASSIONATELY!

Ralitsa · 10 May 2022

★★★★★ 2/5

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Amazon returns

Used Amazon return service at Cotteridge PO, Birmingham. I didn’t get a receipt, server said I’d get an email. Never did. So my Amazon account said it was never dropped off. Luckily the value of the item was not too much.

Bob · 21 December 2025

★★★★★ 5/5

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Cardigan post office

Cardigan post office, well, what can I say apart from excellent customer service! Caroline was extremely helpful and went above and beyond to assist me!.. Working in customer service myself I would be proud to have her on my team! Thank you for your help! Cal

Luceo · 12 December 2023

★★★★★ 1/5

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Terrible Service

Had an item posted at the post office by a friend in Northern Ireland down the the Republic. Item sent in error via Evri International by the post office working. It's now stuck at customs. No option to speak with Evri only via virtual chat and the post office are saying it's not their problem even though they sent it with Evri. Post office not answering the phone when I call as I'm sure they don't want to deal with the issue!

SE · 7 September 2024

★★★★★ 2/5

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Royal Mail a tracking system that doesn't track.

I am probably being over generous with my stars, but I am that kind of person. I am trying to see the point of the Royal mail tracking system. My previous parcel arrived their Midlands hub on a Monday and you are told that you will be updated as it moves through the system. I kept checking back until on the Thursday when the parcel was still at the Midlands hub I decided to contact the sender. The following day I received an update from Royal mail to say that my parcel had reached the Leeds hub and would be sent to the Bridlington office for delivery. I was just checking for updates as my parcel was supposedly still at the Leeds hub when my doorbell rang and the postman handed me my my parcel which was still at the Leeds hub. I immediately received a message to say that my parcel was delivered followed shortly after by a second message to say that my parcel had arrived at the Bridlington office. I asked myself can you see any point in a tracking system that doesn't track?

Colindun · 5 September 2024

★★★★★ 1/5

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Stolen mail …

I recently complained of suspicious activity at my mail box by a postman as it looked as if he stole mail. The postwoman came and asked what I saw to report to the manager. I feal something as serious as an allegation of theft of total mail would have warranted a visit from the manager. As yet i have had no official reply other than from the postwoman.

Peter · 5 July 2023

★★★★★ 1/5

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Inadequate provision for a city Post Office

Joined a long queue at the main post office in Exeter. Only one person working in the travel office. One person going along the line asking what people wanted but not actually serving anyone. Went to M&S and got my Euros. No queue, clean pleasant environment, not dingy and poorly lit like WHSmiths! and very helpful non harassed staff. Poor show PO. Very inadequate service provision for main post office in a city of 130 000+

Tracy · 12 October 2022

★★★★★ 1/5

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Crap delivery by postal service

August 21st was my 75th birthday, my son sent two cards first class to get to me for the 21st, was disappointed when neither arrived for the day, checked post everyday, finally 23rd l received my grandsons card but not the other one, birthday over and done l waited and waited still not the other card from my son and daughter in law,a week went by from the Wednesday to Wednesday still no card, Friday the 30th Aug l heard the letter box and finally over a week after my 75th birthday l received my sons card, why pay for a first class stamp over a pound now iv been told they are for it to take from the 19th to the 30th to get to me, second class gets here quicker, so I'm very disappointed with the delivery service of the post-office, so much for them saying there making more by people using them now instead of banks to withdraw funds and deposit funds ( disgusting)

Susan · 1 September 2024

★★★★★ 1/5

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How I was ‘almost’ swindled out of £37 for making a simple honest mistake at the counter.

Went to purchase some Euros for a trip abroad. After checking the exchange rates board I proceeded to the counter, handed over £217 cash for my Euros. The lady at the counter handed me the receipt and then went to the safe to collect the Euros. Whilst doing this I checked the receipt only to find the rate was 1.06 a lot lower than expected so I called her back to query it. She said ‘Oh the rates on the display board are for purchases over £500’. I told her that I wanted to cancel and demanded my money back only to be told I couldn’t cancel because the transaction had gone through. It was a case of “Computer says ’NO’ and that’s that”. I thought she was joking but no the only option she offered was for her to buy them back from me at their buy back rate of 1.28, making me £37.30 worst off! The lady at the next counter chipped in saying the Post Office has to make money somehow. Really? By swindling people?The man at the shop counter could hear an argument brewing and came over to help. Luckily he had a little more brains and managed to do the reversal on the computer.The two ladies who’ve worked at Helston Post Office for a long time should have known better.

Matthew · 1 September 2024

★★★★★ 1/5

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BREDON Post Office

BREDON Post Office, disgusted with the way I was treated by the man. He refused to post my package which was in a small box and secure, was a sealed geenuine Dyson battery pack I have sent many of these before at different post offices with no issues! This guy was abusive and argumentative, we called Royal Mail and they said there is no issue as long as sticker on package as has been our experience. He was rude, arrogant and extremely curt! DISGUSTED!

Here · 1 September 2024

★★★★★ 1/5

Trustpilot

Post Office incompetence

I have sent in 3 complaints since May and post office have not replied to any of them. I can refer to CEFR shortly due to post office not dealing with. Post Office misinformed me regarding restricted items which resulted in £100+ perfume being destroyed, same person selected wrong postage (paper goods only) and forgot to add compensation. Due to this incompetence I am nearly £300 out of pocket as the remainder of the parcel is lost.

June · 17 October 2024

★★★★★ 1/5

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Pathetic Customer Service call to this office to…

Made a telephone call to Burgess Hill office to enquire about the Digital Check and Send Passport service including the taken of new photos by PO staff,Was told that I had to book a time slot and this was done for 2 days later,Queued up on day agreed only to be told by counter staff that they don’t take bookings and that they do not take new photos as new ones have to be suppled by customer!A wasted journey and incompetence on part of Post Office for advertising a full Digital Service that is denied by counter staff.Pathetic customer service

Penelope · 29 August 2024

★★★★★ 1/5

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More chance of winning the lottery than getting an IDP

Having failed to get an International Driving Permit at two Post Office locations near my home, I made a special trip to a third Post Office location and was unable to get one there.Each time, the useless person behind the counter just told me they do not have any in stock and do not know when they are getting any back.USELESS. COMPLETELY USELESS.

Tim · 29 October 2023

★★★★★ 1/5

Trustpilot

Bankrupted My ebay Store.

They completely shut my ebay business down. It got to the point that every package was stolen. A den of thieves for sure.

Joe · 9 May 2026