Trusted Agent profile · Rochford
★★★★★
1,804 reviews across 2 platforms
53A HULLBRIDGE RD, RAYLEIGH, SS6 9NL, Rochford, SS6 9NL
HAMBRO INTERNATIONAL's office in Rochford, at 53A HULLBRIDGE RD, is rated 1.6 out of 5 across 1,804 reviews on two platforms, including 21 Google reviews rated 4.1.
Every review we hold for the Rochford office, from every platform, shown as written. First names only.
1/5
TrustpilotDO NOT USE POST OFFICE FOR CAR HIRE
Got a quote at 12: 57 today giving me a guaranteed car insurance price of £495.49 for my car.Phoned back an hour later and the car price given and the car price shared in their e mail has gone up to £526.Incredibly unhelpful young guy who took my call refused to give me his name. Such a conDO NOT USE THE POST OFFICE for car hire.I’m receiving e mails from them on a 10 minute basis and each time the quote goes upTruly awful
1/5
TrustpilotHas the PO lost it's way?
Today's experience; I wanted to post a letter recorded delivery and briefly recalled that I'd seen a sign in the window of the shop where the PO had been saying that it had relocated. So before driving the 12 miles to my nearest branch I looked up the location on the PO website. To my surprise The Burghmuir PO that I'd thought closed for good had according to the PO provided map apparently relocated to the middle of the road near Highclere Business Park. The nearest "shop" to it was Andersons (an unlikely match). I decided not to go there as I couldn't be bothered trying all the nearest commercial premises until I found the one that the PO was camping out in. I went instead to the Inverurie PO which is "temporarily" (we'll see) lodging in the broom cupboard of McLeish's a small local convenience store. The PO's online location map gave the number & name of the street where the Inverurie branch was located but what would have been of more use would have been the name of the business on who's premises it was located; given that the shops don't generally display their numbers. I found out from the Inverurie counter assistant that the Burghmuir branch was actually in J G Ross's; this should be clearly indicated on the PO website; which it is not. Customer's shouldn't be expected to go on an orienteering expedition to find a branch. It's one way of discouraging customer's from visiting a branch so that closing them down is more justifiable.Overall the words/phrases that I would use to describe the PO are; lost it's way; forgotten it's root/heritage; treats is PostMasters/Mistress's/Customers with contempt; abandoned by the government; just another letter/parcel/logistics firm that cares only for it's shareholder's profits and executives bonus's. It's so sad it's come to this.
Thank you for bringing this to our attention. We sincerely apologise for the confusion and inconvenience caused. We are always looking for ways to improve our service and be more useful to our communities. We will share your feedback internally to try and make our location mapping more accurate for our customers. Thank you again for giving us this feedback, and we apologise again for any inconvenience.Best wishes,Makenzie
1/5
TrustpilotLazy Staff!
Lazy Post workers are the worst! I am at home and have just received a text saying they’ve delivered my parcel. I live in a small block of flats. They did not buzz me to be let in the communal door. They seem to buzz any random number and they DUMP your parcel in a communal post area. That’s twice in a week. I have lost packages because of their laziness and the companies that use them have to replace the goods. They should claim from Royal Mail. It’s disgusting.
Hi there, Jill. We understand your frustration. Royal Mail handle the delivery operation and are a separate company to us. We suggest contacting them to try and resolve this delivery issue. Apologies for any inconvenience, but we hope this helps!Best,Makenzie
1/5
TrustpilotNot listening
Went in to st albans Post office st Peters Street was paying bill but person behind counter was to busy listening to other people's conversation that they got the amount i was paying wrong and had to re do the amount again.
3/5
TrustpilotMediocre service
I was returning a clothing parcel and paid £8.05 for 2nd Class Signed for delivery. Over 2 weeks went by and the parcel was still not showing as being delivered!! I filled in an online claims form to state my parcel had been lost and within 3 days I received a cheque from the Post Office for the clothes returned and the postage. I would have rated 1 star had it not been for the prompt arrival of the cheque as the parcel should not have gone missing!
Hi there, Shannon, thank you for leaving this feedback. Royal Mail handle the delivery operation and are a separate company to us. It sounds like we were able to provide some compensation for your missing parcel, but if you need any further assistance, we would suggest reaching out to Royal Mail. Apologies for any inconvenience, but we hope this helps.Best wishes,Makenzie
1/5
TrustpilotQuite simply an awful service… doesn’t…
Quite simply an awful service… doesn’t even deserve 1 star.Opted to use delivery and pick-up at my local post office (Oval, Hereford) to make sure I would receive an urgent parcel in time (having paid a premium for RM 24 tracked).My parcel has apparently been delivered (not sure how my name is down as the signatory on RM tracking but that’s probably a Royal Mail issue!). Unfortunately the post office is closed all week with no idea when it will be open.So I have no way of getting my parcel, the opening hours have not been updated and show 9-5:30 on the Post office website and the site is still being offered as a pick-up location when it isn’t open.What business anywhere offers a service it can’t provide?According to the local Royal Mail delivery office nothing I can do except wait 18 days for the parcel to be returned to them and from there who knows how long it might take to get back to the retailer.Looks like I’ll end up out of pocket, not to mention the time I’ve wasted having twice gone to try and collect my parcel.
Hi there, David. Thank you for bringing this to our attention. We are so sorry for the inconvenience caused. We would like to look into this for you and help resolve the issue. Could you please send an email with all the details to social@postoffice.co.uk. Apologies again for the inconvenience.Best wishes,Makenzie
5/5
TrustpilotLeverstock Green, Hemel Hempstead
Leverstock Green, Hemel Hempstead. I have been meaning to leave this review for ages as year in year out I get the best service here .. Just to say that the man who runs the post office (and also the lady who runs the newsagents, I dont know if she runs the post office too) is absolutely lovely and always so helpful. I dread going to pretty much every post office except this one which is always a pleasure. Always find just the thing I need as well in the retail space between the newsagent and post office. Thanks guys!
We really appreciate this feedback, it's so great to hear! We will be sure to pass this on to the branch and thank them for doing such an amazing job serving the community. Thank you again and have a wonderful day!Best wishes,Makenzie
1/5
TrustpilotROYSTON
ROYSTON, BARNSLEY, BRANCH (POSTMASTER WOMAN!!.)Regardless of having been spoken to by the owner (Postmaster) in a derogatory manner on several occasions I have kept going back to this branch as it is my local post office. I have sent pre labelled parcels in the past which I was told that they didn't get paid for handling (they get a salary so surely that is classed as getting paid?) Because of this woman's attitude towards me sending the pre paid parcels I have been paying online for collection by Royal Mail.Today however I took in a parcel of my sons that was a return, she scanned the QR code and said it wasn't accepting it, I politely pointed out that it says on the label "Post office please scan the barcode on the right" to which she responded "I have been a post master for six years!" at this point I told her to forget it and I would go somewhere else. I am sick and tired of this woman speaking to me in this manner, I have bought envelopes, bubblewrap, stamps, gifts and cards from this woman's business and I am no longer willing to give her my money when her attitude towards me is so rude! This used to be a lovely post office till she took over, it is now an unpleasant experience going there. Lots of the really nice staff have left and from speaking to them it seems she treats them worse than her customers. I know the business is up for sale and I am looking forward to it selling and someone else taking it over who appreciate their customer because I am all for supporting local business but as I have already said I will NO longer be supporting it with the present owners!Just in case you read this, I took the parcel to the post office in Notton, the lady was really nice and the parcel scanned straight away :)
Hi, Marie, thank you for bringing this to our attention. We sincerely apologise for the poor service you experienced and want to assure you this does not reflect our company values. Could you please email social@postoffice.co.uk with more details so we can feed this back internally and have it resolved with the branch? Thank you in advance, and apologies once again.Best wishes,Makenzie
1/5
TrustpilotRude and unhelpful
I only use the Post Office in Portishead when I have no other option and I find the staff consistently rude and unhelpful.During a recent visit, the member of staff serving me commented "Why does everyone go to the wrong aisle to queue?" When I answered that it was probably because there was a large, red and white, Post Office branded sign directing customers to that aisle and none to the other, I was completely ignored and greeted with eye rolling .It takes little effort to be polite, friendly and helpful but this seems to be beyond the employees in this branch.
Thank you for taking the time to review our services. We sincerely apologise for the poor service you experienced. We would like to look into this for you and resolve any issues. Would you please send an email with details of your visit to social@postoffice.co.uk? Again we are very sorry to hear about this poor service and would like to rectify it immediately.Best wishes,Makenzie
1/5
TrustpilotRude staff and appalling service
Visited Eastleigh Post office in Smiths today. I wanted to change back 150 Euros. I went to the travel money counter only to be called forward by one of the two assistants at the general counter. The assistants were sitting next to each other. The assistant bluntly advised me that to change Euros I would need to queue for her colleague. So I waited 5 minutes only then to be told they are not doing foreign currency transactions today, come back on Monday!This is the second bad experience with the PO in month. What a rude and appalling organisation you are operating.
Hi there, John. Thank you for taking the time to give us this feedback. We apologise for the poor service you received during your visit. We would like to investigate this for you. Could you please email us at social@postoffice.co.uk with details of your visit? We apologise again for any inconvenience. Best wishes,Makenzie
1/5
TrustpilotI called into post office at chaseville…
I called into post office at chaseville parade Oakwood. A please & thank you would have been nice. Popped in today with a parcel. No pleasantries just the minimum effort offered. I also bought an item no please or thank you! I asked where to place parcel just told to leave it outside in shop area! I asked for a bag with item purchased not offered and had to ask for receipt. Just handed to me no eye contact or conversation! Very bad people skills & customer service !
Hello, Cathy. Thank you for leaving us this feedback. We apologise for the poor service you received during your visit. We'd like to assure you that this is not the standard we expect from our branches and would like to look into this. Would you please email social@postoffice.co.uk with details of your visit, including which branch you visited? Once again, we are very sorry to hear about this and would like to rectify immediately. Best wishes,Makenzie
2/5
TrustpilotLong queues and poor postal service at…
Long queues and poor postal service at the branch. With most local banks closed, many people now rely on the Post Office for banking. While they've created a separate queue for banking, fair enough, they’ve reassigned staff from postal services to the banking counter, which has drastically slowed down service for postal customers. The staff at the Kingsbury NW9 branch are incredibly hardworking and helpful, and they deserve a gold medal and five stars for their dedication. However, the service speed is still below average.In the 21st century, why not introduce self-service parcel scanning machines or drop-off boxes, like Evri, if hiring more staff isn't an option? To add to the frustration, parcel collections are always missed, all we get is multiple message 'Sorry, we couldn't collect the parcel' message at 7 pm, despite scheduling a collection, so we stopped even ordering it!While delivery service is generally good, beware: if your parcel is delivered to the wrong address, even with clear evidence, the issue is likely to be ignored. You’ll receive a standard response saying, 'Sorry about your complaint, we investigated and followed procedures correctly. The postman delivered to the correct address.' (I just wonder how the postman can remember where he delivered the parcel after two weeks has passed, don't you have a tracking system to see where the postman was at the time of scanning the parcel?...again we are in the 21st century). Even though the parcel was actually delivered to a different address, and only reached the customer because a kind person, living 10 minutes away, brought it over on a Sunday." I hope this review helps the Post Office improve, which is why I’m giving 3 stars down for the three issues mentioned: long queues, missed parcel collections, and lack of accountability for misdelivered items.
1/5
TrustpilotNot delivered to my local post office
On Friday I asked for the parcel to be left at my local post office. Was expecting it to be delivered there Monday but nothing. Then today it was delivered to my house - only because I'd taken a last minute day off today did I get it otherwise it would have been another missed delivery. No wonder they are losing money they cannot do what is asked of them!
Hi Chris, sorry to hear this. Just to let you know, Royal Mail are responsible for the delivery of mail, so we would recommend raising your concerns directly with them. Please call 03457 740 740 or use the following link - https://personal.help.royalmail.com/app/contact - Courtney
1/5
TrustpilotI have both eBay and Vinted platforms…
I have both eBay and Vinted platforms that means I go to post office 3 times a week + spend £20-30 in postage. I'm fed up with your price's and will now buy a printer and decide my own price for label's. I posted a bra and was charged £3.35. I posted a pair of shoes in box and was charged £3.35 the reason being bra won't fit through letterboxes easily. Staff make up there prices as they go along? I decided to find out if it was justified so I went to 2 different post offices and posted 1 bra from each + 4 days later they were both stuffed through my letterbox+ again 1 £3.35 but other £1.65 Just for clarity I love my postman + have no problems with him. This tells me been being ripped off for months a bleeding cash from my profits (I'd prefer to give money to charity than post office staff but now have none to give.) I went back to both with another bra and when I asked why so much as it weighed less than 1/4kl I was showed a plastic letter box thing and when she tried to put it through it didn't fit easily enough so charged me £3.35. I sold a nail polish for £3.50 as it was round and did not fit through this thing it was £3.35 but it would have fitted through letterboxes no probs. I was told didn't fit easily enough. They gave me a price list + I had to buy scales but none of the prices apply as I was still charged 2 different prices for to identical parcels by 2 different staff at Same P O on same day. There's a lot more but don't want to waste more time on this. I complained about overcharge from 1 office and got £10 compensation after I was over charged at least £10 how is this compensation? it was my money that you kept for a month then told me this has been dealt with + I cannot take it further. Now I'm doing it again but this time through chain of command where I tell staff they tell boss they look at video to see what I posted etc and guess what they serve me twice a week and have not even bothered to mention it and this was a over charge for sure as again 2 identical size and weight 1 was £4.35 + 1 was £10.45 ????. So I ask you what's going on here and why do you think all reviews are so long winded? I have proof of all as I not only take pic of receipts I keep them. Paula 🥶
Hi there, Paula. We appreciate you taking the time to leave us this feedback and we're sorry that you feel unsatisfied with the postage prices. You can use our postage price finder tool on our website to see how much Royal Mail will charge for posting different items: https://www.postoffice.co.uk/postage-finder/. However, we do not set these prices, that is up to Royal Mail. We recommend reaching out to them for any further issues. Apologies again for the inconvenience, and we hope you have a great day!Best wishes,Makenzie
1/5
TrustpilotChristmas card and urgent book
Christmas card posted 1st class 10/12/22 received 06/01/23 disgusting service shame on them, a book ordered from Waterstones Saturday 8/1/23 to which I paid 1st class post Post office emailed said it would be delivered Tuesday 10/1/23 it would be delivered, now they are saying best would be Wednesday 11/1/23Why did I bother with first class I will only buy from Amazon in future as they guarantee 24 hr delivery and on right on cue
Good morning, thank you for reaching out. The delivery of post and parcels is handled by Royal Mail who are a separate company to us. We recommend getting in touch with them directly by calling 03457 740 740 or emailing here - https://personal.help.royalmail.com/app/webforms/contact/c/310. Hope this helps!Best,Makenzie
1/5
TrustpilotPoor experience
Poor experience, staff were rude as I paid for my postage online they basically refused to take my parcels because they do n9t make any money from them. I asked for a pen he said he did not have one he then attempted to shove my parcels through the counter which i did not hand him through due to the thickness of parcels potentially damaging items. Complaint took over 10 weeks to be addressed with issue swept under the carpet horrible experience
Hi there, Scarlett. Thank you for bringing this to our attention. We sincerely apologise for the poor experience you had during your branch visit. We'd like to look into this further for you, could you please send an email to social@postoffice.co.uk with details of the branch you visited? Thank you and we apologise again.Best wishes,Makenzie
1/5
TrustpilotI think this is a very generous marking…
I think this is a very generous marking for the worst service in the uk or possibly in the world ! Today I received an empty envelop delivered to me and inside of it was supposed to be a key !!!!! Shame on all you in post office from the chair person to all the post men and women ! The envelope was clearly opened and resealed and put through my letterbox and no franking label from Royal Mail on it !
Hi there, thanks for taking the time to let us know. The delivery operation is handling by Royal Mail who are a separate company to us. We recommend reaching out to them to help resolve this issue. Have a nice day!Best wishes,Makenzie
3/5
TrustpilotCharged Me Twice The Price
Posted a parcel to the USA. I asked for the cheapest rate (time wasn't an issue). Cost me £26. Seemed a lot, so when I got home, I looked it up on their website. Should have been half that.Edit:Post office have contacted me and resolved the issue. I'm still concerned, as I challenged the staff at the time and they insisted their charge was right, but correcting a cockup is always good news and deserves thanks.
Good afternoon, Andrew, thanks for reaching out! We're pleased to hear that our team was able to rectify this issue for you and apologise for any inconvenience caused. If you require further assistance, please let us know! Have a lovely day.Best,Makenzie
1/5
TrustpilotUseless service
I bought an item on eBay. It was a signed for delivery with The Post Office. They confirmed it would be ( possibly) delivered last Thursday to Saturday. They tried to deliver on Wednesday when of course I wasn’t in. I received a red card and arranged online a re delivery on Monday. I received a confirmation email. I waited in all day…no delivery. I phoned this morning to be told it was delivered last Wednesday, then no it was delivered to another number then no it was out to delivery to me. I waited in again all day. No delivery. I went to the local depot this evening to be given a scribbled telephone number of a manager to be called tomorrow. As long as I don’t tell him who gave me the number! Useless. Absolutely useless.
Hi there Nick, we hear your frustration. The delivery side of operation is handled by Royal Mail and we suggest getting in touch with them for any issues. Hope this helps!Best wishes,Makenzie
1/5
TrustpilotGosport post office
Gosport post office . Was informed I was due a parcel delivery on a Thursday as I wouldn't be home I changed it to a Saturday I got a e mail to confirm it would be delivered on Sat . I waited in all day and parcel dud not arrive. Post office has put up stamp prices etc but service has got worse and worse absolutely useless company
Hi Deborah, sorry to hear about this and thank you for taking the time to leave this review. However, just to let you know, we are a separate company to Royal Mail and have no involvement in the handling or delivery of mail items. You'll need to contact Royal Mail directly, please call 03457 740 740, tweet @RoyalMailHelp or email here - https://personal.help.royalmail.com/app/webforms/contact/c/310 -Jess
5/5
TrustpilotRenewed my driving licence
Renewed my driving licence after 10 years at Wanstead high street and the service was excellent. I tried on line to renew my licence on line and once I had navigated past the companies that want to charge you a lot to help you fill out a form I went on DVLA and got all my relevant paperwork to hand but as I had a PCV on my photo licence I was directed I could not do it on line….I think. Took it to the Wanstead PO and was prepared to fill out lots of forms but the smiling helpful gentlemen behind the counter took my renewal letter scanned it and once he took my photo he completed all the rest on his hand held tablet and once I paid the moderate extra Odney for this service he handed me my receipt. I am mid 50’s and this service is essential for senior people and computer literate people like myself that need some direction.
1/5
TrustpilotCambridge Delivery office
Public statement, Royal Mail delivery failures
1/5
TrustpilotRude, unhelpful, and incorrect information
I went to get an international driving license at the Waterlooville Central post office and was told the photo I supplied was not the right sort. Very unhelpful and rude assistant who told me to go and get another one.I want to the post office in Cowplain (inside the CoOp) and the experience was the total opposite very helpful and the original photo was accepted.I would not use the Waterlooville post office again and certainly would not recommend it to anybody
Thanks for taking the time to let us know, Keith. We are very sorry that your experience with us was less than satisfactory. Can you please send details of your visit to social@postoffice.co.uk so that we can look into this further? Apologies again for any inconvenience caused.Best wishes,Makenzie
4/5
TrustpilotExcellent service...except for
This is an excellent service, easy to use, time saving and efficient. My only complaint is that I can't log into my account to get a receipt for the postage. After delivering these to my local Post Office I found out that I have to ask the post office to keep the receipt and then go back to collect it. This now needs two visits to the Post Office wiping out any benefit of using the service.
Hi there, John, thank you for taking the time to review our service! We are so pleased to hear that you found the service easy to use, and we appreciate your feedback about the receipts. We are always looking for ways to improve our services, and your feedback is very valuable. Thank you again, and have a great day!Best,Makenzie
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