HAMBRO INTERNATIONAL Rochford reviews

★★★★★ 1/5

Trustpilot

Avoid unless you like having headaches

I've had the misfortune of having an account with these people. Their online service is abysmal. You can't even see your account number when you login. Then when you call the first thing they ask you for is your account number.Staff are unhelpful and the couple of times I've called their systems are not running so they can't answer any questions. They then ask you to write in and take 20 days to respond. Their responses don't address the questions you have asked so you have to write in again and waste another 20 days.Utterly hopeless. Just avoid.I closed my account because of their extremely poor service.

Jenny · 21 October 2022

★★★★★ 1/5

Trustpilot

Don’t take out travel insurance with this company

My elderly parents took out travel insurance with the post office unfortunately they were not made aware that it would be managed by a 3rd party company Eros or Csal. Have spent the last 5 months trying to get a refund on a holiday cancelled due to an accident. Heading towards the Ombudsman now, Post Office taking no responsibility even though it’s their name all over the documents.If you pick useless companies to act on your behalf the you are responsible for the mess they create.

LynnB · 21 October 2022

★★★★★ 1/5

Trustpilot

worse than useless

worse than useless. 48hr delivery takes 120 hours

GayDad · 25 September 2026

★★★★★ 1/5

Trustpilot

Good Riddance to the Post office…

Good Riddance to the Post office overall ***************************************************Far to expensive to send letters and parcels , delivery times are Aweful very rarely arrives on time . Signed for letters are parcels not signed for so no proof of delivery even beyond COVID19 times .Staff in general are miserable and rude !!!!No service at all with strikes Oct Thru end year 2022.Local collect office only open a couple of hours each morning !!!!Good riddance to their existence ******************************************See for yourself below 84% negative reviews!!!!

Paradise · 18 October 2022

★★★★★ 1/5

Trustpilot

Utterly Inadequate …

Although the (very limited) staff in the PO part of WH Smith Post Office in the Belfry, Redhill are pleasant & courteous, the consistently long wait up to an hour (including sometimes closing altogether for an hour during lunch time), renders the service offered totally inadequate for purpose. Everyone complains about it yet absolutely NOTHING is done to remedy the situation. Many working people only have their lunch hour from work to post packages & other things and have no hope whatsoever of doing this within that timescale. UTTERLY UNACCEPTABLE and no-one cares one jot.

Ms · 18 October 2022

★★★★★ 1/5

Trustpilot

Currency problems

Ordered euros online . Had confirmation to collect at Sevenoaks P.O.Money taken from my account, confirmation e mail received. Currency will be held for 4 days, what to bring with you etc etc.Arrived to be told we don't have them we sold loads this morning over the counter! But you have taken my money and I have e mail confirmation, what am I supposed to do. Asked if I could go to another branch, will they give them to me? answer, maybe, if they have them. Could you call Tonbridge to see if they have them, answer, we don't have the number.Can I speak to a manager? He is not available at the moment, when will he be, maybe Monday (this was Thursday).Apparently there is no system in place to reserved pre paid for currency "we don't know you are coming, we are not advised of orders".Unbelievable, there is no system.

Kingfisher · 14 October 2022

★★★★★ 1/5

Trustpilot

Terrible service

Sent an important medical certificate by recorded delivery to my travel insurance on 29/09/22 which I thought would get there next day so checked next day on Royal Mail tracking and no it hadn’t been delivered in fact it still hasn’t been delivered it’s been over 2 weeks and apparently it’s been lost!!! Now because of Royal Mail incompetence I’ve had to wait for my GP to fill and sign another form ( that’s difficult enough )then pay the GP again!!! Absolutely shocking service from Royal Mail, if ever I need to send anything important again I’ll be using a private courier service it’ll be less stressful and and a lot cheaper. One angry customer or should I say ex customer

Gary · 12 October 2022

★★★★★ 1/5

Trustpilot

I tried to make a claim for a lost…

I tried to make a claim for a lost tracked package. After 45 minutes i gave up. They should be ashamed of themselves. Not only can you not paste tracking and sales numbers in the systems jams up and you have to start again. 3 attempts!!!So I went to complain. Their system just took me round in Circles.Dear Post Office. This is absolutely disgusting way to treat customers. If that is how you are with your staff, no wonder you have problems. You should be ashamed of yourself for providing absolute slop when there is an issue

Nick · 9 October 2022

★★★★★ 3/5

Trustpilot

My money not good enough ?

I went to get some Euros today.Put my bank debit card in the machine, which was rejected, then my Halifax credit card, which was also rejected. Nothing to do with available funds as I hadn't even entered the pin.The gent behind the counter suggested I try an ATM down the road to bring the cash back. Went there and got the cash, no problem.I gave 3 stars because the chap was very helpful, offering a solution, and the duff tech is not the staffs fault.

Mark · 8 October 2022

★★★★★ 1/5

Trustpilot

Trying to get any information about my…

Trying to get any information about my Post Office Credt card was useless. One minute a site says it's a Capital One Card, then another says it's JAVA. All the automated phone lines kept telling me to download the app or go online but the online info gives 0345 numbers that ask for your card number and then rejecting it, or putting you through to customer services only to hear an automated voice saying the department is "now closed". 50 minutes of total frustration

Brunel · 8 October 2022

★★★★★ 1/5

Trustpilot

Unreliable and untrustworthy.

Unreliable and untrustworthy.I bought Euros and Swiss Francs, when I went to collect at the post office, there were euros but no Swiss currency. They promised the money will reach me the following day to avail. On my second trip to post office they decided to cancel my order because money will not reach me before I travel. The advisor on the phone asked to buy the currency somewhere else like if I’ve got money to spare! So, I’m stuffed! I’m travelling tomorrow for a wedding!

YF · 5 October 2022

★★★★★ 1/5

Trustpilot

Asda the jewel

Asda the jewel. Worker in post office refusing to give me my parcel because post men forgot to write reference number on missed delivery card, I have card ,I have passport to prove it’s mine and she doesn’t care, she wants reference number which I don’t have and it’s not my fault I don’t have it. Horrible service. Never had this sort of problems with any other post office and card not always had reference number!!!

Ingrida · 26 February 2023

★★★★★ 1/5

Trustpilot

Consistently Fail to Deliver

If I could give less than one star I would. Unlike other parcel carriers Royal Mail consistently fail to deliver. The delivery office opening times are ridiculous 8-10 Monday, 8-2 the till Thursday and closed Friday and the weekend. I realise they are sorting mail but unless their colleagues can actually deliver a parcel what’s the point? I now refuse to purchase online if Royal Mail are the carrier. I would like Royal Mail to contact me but the reference number on the card is illegible. Zero stars.

Customer · 3 October 2022

★★★★★ 5/5

Trustpilot

BEENA was an excellent customer service…

BEENA was an excellent customer service in ilford exchange post office. I rarely do reviews as I have no patience for it. But I have to admit I observed her few times I went there and some of this times I haven’t be served by her but I still was there and could witness the same consistency serving people with so much positivity, patience, she really deserve my respect, especially in this hard times all we need is people like that.That makes your day lighter and easier .Thank you very much to have her in our daily routine, the same way she serve us without no burden, I wish she gets in double the energy she passes to us.Hope you value this great diamond , so rare to find out there.BEENA was an excellent customer service. I rarely do reviews as I have no patience for it. But I have to admit I observed her few times I went there and some of this times I haven’t be served by her but I still was there and could witness the same consistency serving people with so much positivity, patience, she really deserve my respect, especially in this hard times all we need is people like that.That makes your day lighter and easier .Thank you very much to have her in our daily routine, the same way she serve us without no burden, I wish she gets in double the energy she passes to us.Hope you value this great diamond , so rare to find out there.

Susana · 2 October 2022

★★★★★ 1/5

Trustpilot

Post Office messed up Driving Licence Renewal

Renewed my driving licence at the Post Office, Waterlooville in August. PO staff member took my photo, my fee and confirmed that my details were submitted to DVLA. Four weeks later, I telephoned the DVLA and they say they had never received my renewal details. I have now been waiting approaching 7 weeks for a new licence. I have contacted the Post Office but have not had a solution yet. Really disappointed and upset. Renewing my driving licence should not be such a drama and take over 7 weeks.

NN · 1 October 2022

★★★★★ 1/5

Trustpilot

Shocking service informed that I was…

Shocking service informed that I was expecting a parcel for delivery today..... Watched the little red van come into the street and a couple of neighbours received their parcels then watched it drive away, contacted the office and spoke to kirsty with no surname who flippantly informed me that I was not getting my parcel today probably tomorrow it is on the van but doesn't know which one and there is a technical issue..... Not good enough!

Pamela · 19 January 2023

★★★★★ 1/5

Trustpilot

Parcel has been "leaving UK" since end…

Parcel has been "leaving UK" since end of may. This is what happened when you privatise essential public services. Useless. Worthless. Unfit for purpose.

Super · 24 June 2023

★★★★★ 1/5

Trustpilot

I don't know how these idi@ts stay in…

I don't know how these idi@ts stay in business, I don't trend to use these incompetent morons after previous experiences but I had to send some important documents and unfortunately the only way I could do it was by using these clowns and signed for first class ,have a quess what it's gone missing or stolen like all the other times I've used them in the past never again idi@ts !!!!!

Mr · 19 July 2023

★★★★★ 4/5

Trustpilot

The staff at my local postal depot are…

The staff at my local postal depot are really helpful, always happy to help. They get a 5 star . I have a business account and have no problems with the staff. The only problem is getting enough grey mail sacks delivered. Irrespective of how many I order I only get 20 to 30. When I need at least double this, it is no good. Plus I can wait 2 weeks sometimes to get them

Maria · 20 March 2023

★★★★★ 1/5

Trustpilot

I would not use these people for motor…

I would not use these people for motor insurance ever again. Their service is not only misleading but also potentially fraudulent. I insured a small car derived van earlier this year ( Citroen Berlingo ) and that was the start of the problems. I did not ask to insure it as a commercial vehicle,as it was never intended for that purpose but without telling me they insured it as one. The vehicle suffered a mechanical failure and was too expensive to repair, so I disposed of it and purchased another vehicle, but when I attempted to change the insurance to it they said it was not possible and I would have to cancel the policy and start a new one. They also charged a cancellation fee. This was when I first found out what they had done without telling me at the time of insuring the vehicle. They are also unavailable to speak to on the phone and instead you have to communicate with them by sending messages, which are answered by really ignorant people. Give these people a miss because they are really bad to deal with. I was only insured with them for a couple of months and it probably cost half of the policy price.

Keith · 20 September 2022

★★★★★ 1/5

Trustpilot

Disgusting behavior from royal mail

I order a item online which was to be delivered today post office the postman posted my letter through my letterbox and then took a picture of my item and marked it has delivered but I never received my package been calling the office and been given the run around no one is willing to help I think something needs to be done has this is the second time my package was taken by a postman

Stacy · 11 February 2023

★★★★★ 1/5

Trustpilot

I visit my local post office to post a large letter

I visit my local post office to post a few things I sell on ebay, so that I can prove postage I buy a postage label through ebay and print it off, but when I take it to the post office, I am met with obvious disapproval , after this happened a couple of times I decided to used another post office that is near me but the other direction, on both occasions in both post offices they took the parcel from me and put it straight into the collection sack, so both time I asked if they were going to scan it, and then they did, I asked the person serving me, he said that they didn't get paid anything if a person comes in with a prepaid postage label. post office need to sort out these post offices.

Spacefrog · 15 September 2022

★★★★★ 1/5

Trustpilot

Requested delivery options ignored

Had a delivery scheduled for today (07/09/2022) unfortunately I had to go out. Delivery advice on Post Office web site gave me options, I chose to have it returned to the main office in Burnley for me to pick up later. I specified this requirement due to any trustworthy residents on my road are working. What did the Post Office do? You delivered it to a neighbour who opened it. This has happened before with other delivery's though first time with the Post Office. Is there a reason why options on your web site are ignored? Very unsatisfactory service and if I could the rating would be zero.

Will · 7 September 2022

★★★★★ 2/5

Trustpilot

useless

Got a quote for travel insurance but when you try and retrieve a quote online at a later stage ~you can’t.There was a promotion on if you buy your travel money, you get discount off your insurance. So I called to pay for my insurance, I was told I had to buy the travel money first...(as I wasn’t aware of the offer when I made the call)...I was told David would call me back, as I was in a queue for 15 minutes and I didn’t want to call back and queue again. David didn’t call back.I’m no better off and their antique website is a pain in the derrière.

I · 24 September 2018