Every review we hold for the Rochford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHello I was waiting for royal mail to…
Hello I was waiting for royal mail to deliver my parcel from China I had many texts to say they had my parcel and mentioned a date then a txt to say the parcel had been delivered may have been delivered but not to my address I have been emailing regularly to the royal mail but never get an answer where my parcel is or where it went this is the Blackpool branch
MRS · 5 August 2023
Agent replied · 27 October 2024
Hi Patricia, we are sorry to hear that this is the case however, just to let you know, we are a separate company to Royal Mail and have no involvement in the handling or delivery of mail items. You'll need to contact Royal Mail directly, please call 03457 740 740, tweet @RoyalMailHelp or email here - https://personal.help.royalmail.com/app/webforms/contact/c/310 -Jess
★★★★★ 1/5
TrustpilotThey lost a parcel and refuse to compensate at my loss
They lost a parcel - I have to refund ebay buyer £17 - Post office refuse to pay for lost parcel likely caused by strike - they offer a book of stamps and refuse to refund - next stop ombudsman - not my problem they choose to strike and loose parcels as a result.Now they reply with a pathetic excuse - It was Post office who took my money so my issue is with them - who they get to deliver it is not an excuse or my problem - they have now failed to deliver 2 cards too posted since early December - no more excuses or political crap replies Mr post office - you have screwed up multiple times since the strike - man up and admit it!!!! and pay those back fully for who lost out for it. As for the reply I did apply for losses but they refused - its with Ombudsman now.
Chris · 28 December 2022
Agent replied · 27 October 2024
Hello there, Chris. We are very sorry to hear your parcel seems to have been lost. The delivery operations are handled by Royal Mail who are a separate company to us. You can claim postage compensation on their website: https://personal.help.royalmail.com/app/answers/detail/a_id/325. Hope this helps!Best,Makenzie
★★★★★ 5/5
TrustpilotExcellent Sevice
I spoke to Stephen on the phone last week to transfer funds from my ISA account. Excellent service friendly and efficient. Was given important information which I was unaware of. Thank You for first class service much appreciated.
Lynne · 6 April 2022
Agent replied · 27 October 2024
Thanks for leaving this feedback, Lynne! We are pleased to hear your service experience was a good and helpful one. Again, we really appreciate you taking time to write us a review!Best wishes,Makenzie
★★★★★ 1/5
TrustpilotGreat Baddow post office us the most…
Great Baddow post office us the most awful post office I’ve ever used , the staff member Amanda should be sacked immediately . She was extremely rude and quite shocking in her behaviour . Apparently on walking around the vineyards they have a terrible reputation so it wasn’t just me . This needs looking into by the post office in general , it’s a terrible example of the worst customer service ever.
Jacqui · 21 August 2023
Agent replied · 27 October 2024
Thank you for taking the time to leave a review and apologies your experience was not a more positive one. Please can you email us at social@postoffice.co.uk and quote the reference #30325653 in order for us to look into this further? -Jess
★★★★★ 1/5
TrustpilotDo not trust Special Delivery…
I sent a few parcels special delivery but was very disappointed and very stressful when two of my parcels didn't arrive, eventually one of them turned up after three working days, the other was sent to Heathrow airport and was lost for a whole month, both parcels were eventually found and delivered, this was back 5 months ago now and I still havent had my claim settled, I filled out the claim form, called several times and yet nothing, my advice is do not trust Special Delivery, especially if you are sending valuable items.i have my tracking numbers and receipts, so come on Royal Mail, honour your responsibilities and contact me and sort this.
Spacefrog · 15 December 2022
Agent replied · 27 October 2024
Hi there! The delivery of post is handling by Royal Mail who are a separate company to us. We recommend you contact them directly with any questions or concerns. You can do so by calling 03457 740 740 or emailing here - https://personal.help.royalmail.com/app/webforms/contact/c/310. Hope this helps!Best,Makenzie
★★★★★ 1/5
TrustpilotLong queues and staff arguing very…
Long queues and staff arguing very unprofessional
Polly · 10 October 2026
★★★★★ 1/5
TrustpilotWhat a waste of time
What a waste of time. You check on the Internet that tells you the post office is going to close at 3pm on a Saturday soho road, Handsworth Birmingham, only for them to decide to close at 2pm leaving an old disabled lady upset and confused outside. Staff giggling and walking out at 2:20pm after they had a day off yesterday. Absolutely disgraceful. A Royal JokeI’d also like to add, my regular post men are great, I just find the post offices to be the Royal joke of all time.
Oliviah · 10 December 2022
Agent replied · 27 October 2024
Good afternoon, Oliviah. Thank you for bringing this to our attention. We are very sorry to hear that your recent visit to your local branch was unsuccessful. We would like to look into this further. Could you please reach out to our team by emailing social@postoffice.co.uk quoting Trustpilot with details of your visit including the date of your visit? We hope to get to the bottom of this and reach a resolution for you. Apologies again for any inconvenience.Best,Makenzie
★★★★★ 5/5
TrustpilotA good experience 99% of the time.
Andrew · 10 October 2026
★★★★★ 1/5
TrustpilotPost Office on Westbourne Grove. W2.
Visited this morning a sub-post office on Westbourne Grove W2 5SH.
Customer · 14 September 2026
★★★★★ 1/5
TrustpilotNot reading instructions on where to…
Not reading instructions on where to leave. Couldn't be bothered walking down the side of my property. Ask them to do this as their opening hours for collection do not suit my hours of work and now it has gone back to sender!!! Instead of my instructions being followed, I had a notification saying my parcel was ready for collection.. completely the opposite of what I had asked. The ones who only deliver parcels are fantastic, no complaints, but the workers on foot don't want to follow instructions
Heidi · 5 December 2022
Agent replied · 27 October 2024
Good morning, Heidi. Unfortunately, we are unable to assist with this as Royal Mail are responsible for the delivery operation and are a separate company to us. We suggest reaching out to them for questions or concerns. You can contact them by calling 03457 740 740 or emailing here - https://personal.help.royalmail.com/app/webforms/contact/c/310. Hope this helps!Best,Makenzie
★★★★★ 1/5
TrustpilotI ordered an item from China a few…
I ordered an item from China a few weeks ago.I buy on a regular basis from Chinese suppliers due not only to there prices but the quality and speed of deliver.Chinese firms despatch good on the same day and delivery and is trackable every step of the way.I recently bought a small part for a machine that is in need of a part. It was despatched on 15/11/2022 and duly arrived at Heathrow Airport on 21/11/2022The last news on the tracking was on 29/11/2022 stating "package in transit"It is now 3/12/22 and not a Sign of it.The Postal service in the UK is extremely poor these days. No small wonder then why so many courier firms are doing very well these days.
John · 3 December 2022
Agent replied · 27 October 2024
Good evening, John. Royal Mail are responsible for the delivery operation and are a separate company to us. We suggest reaching out to them for assistance by calling 03457 740 740 or emailing here - https://personal.help.royalmail.com/app/webforms/contact/c/310. Hope this helps!Best,Makenzie
★★★★★ 1/5
TrustpilotTerrible experience
Terrible experience. I applied for a car finance loan online, was approved, signed the loan agreement online, and received a congratulatory email from the Post Office advising me to expect to receive the funds within two working days. After two days had passed I called the Post Office to follow up and they told me that the loan had unfortunately been declined! I was shocked. My credit rating is excellent, my record spotless, and the loan was easily affordable. I thought that the Post Office email informing me that the loan had been approved was misleading and is poor practice. On the phone the Post Office staff did not tell me why the loan had been declined at such a late stage. They said that they’d sent an explanatory letter in the post (even though the rest of the application process was online); a letter which has still not arrived. They advised me to check my statutory credit reports from the various ratings agencies and with the fraud agency CIFAS. I’ve since done this and there are no flags and no errors. I’m bewildered by the Post Office’s processes and feel extremely let down by their slow and poor communication. This has put us in a difficult position with respect to the car purchase - which may now fall through - and has caused us a great deal of unnecessary stress.
John · 30 November 2022
Agent replied · 27 October 2024
Hi there, John. Thank you for taking the time to leave this review. We are so sorry to hear about your frustration with our loan services. Unfortunately, I do not have access to the information for this side of the business. However, if you email our team at social@postoffice.co.uk quoting Trustpilot and providing all the details of your experience, we will escalate this to the proper channels that can assist with this. Apologies again for the inconvenience.Best,Makenzie
★★★★★ 1/5
TrustpilotTerrible service parcel should of been…
Terrible service parcel should of been delivered by Wednesday next day delivery but as they keep going on strike it turns up Saturday when I'm not in, and have the cheek to tell me I have to go a get it from there branch if It was delivered the day it should of been in wouldn't of been a problem had I know they was going to delivery it Saturday I would of gone in the week to get it myself tossers, if you don't like your pay get a new job stop making everyone else suffer for your poor job choice.
David · 26 November 2022
Agent replied · 27 October 2024
Hi, David. It is important for us to highlight that Royal Mail are a separate company to ourselves. Whilst Royal Mail services are affected by the strike action, our branches are still open for business and our staff remain there to help customers with any queries of this nature along with the many other services we are able to offer in branch. Please let us know if you need any further help!Best,Makenzie
★★★★★ 1/5
TrustpilotClick to be disappointed…
“Click and collect” should be renamed “Click, wait forever and then never”. I don’t understand why the post office spend money to print leaflets which the postman drops through your door promoting the click and collect service only to be disappointed every time you try to book it. Three times I’ve booked it on different occasions and each time an issue. Don’t bother, it’s a waste of time, verging on a hoax!
WendyH · 5 August 2023
Agent replied · 27 October 2024
Hi Wendy, sorry to hear about your experience. Just to let you know, we are a separate company to Royal Mail and have no involvement in the handling or delivery of mail items, the home collection services is managed by them directly. You'll need to contact Royal Mail regarding this, please call 03457 740 740, tweet @RoyalMailHelp or email here - https://personal.help.royalmail.com/app/webforms/contact/c/310 -Jess
★★★★★ 1/5
TrustpilotTotal rubbish
Total rubbish, I get sent txt all day saying my parcel will be delivered by 19.30 at 17.57 I get a message saying failed deliver, the lazy full of crap driver never even came here, we have cctv and a ring door bell, I took a day off waiting for this item now I have to take another day off work for your incompetence and rubbish service , ITS A HIGH VALUE ITEM SO ITS PROBABLY BEEN STOLEN
Fredrick · 2 February 2023
Agent replied · 27 October 2024
Good morning, Fredrick, thank you for reaching out. The delivery of post and parcels is handled by Royal Mail who are a separate company to us. We recommend getting in touch with them directly by calling 03457 740 740 or emailing here - https://personal.help.royalmail.com/app/webforms/contact/c/310. Hope this helps!Best,Makenzie
★★★★★ 1/5
TrustpilotUpdate on review 10.11.22 - Crest of a slump
Following my review on the 10th November my closing statements have arrived but, & sadly there is a but, the envelope arrived open clearly never having been sealed. The flap was torn in half right through the return address. Though someone had attempted to stick half the flap down with a piece of cellotape it appears that was not before the contents were removed & put back in crumpled. The envelope was clearly marked on the front Private & Confidential....🤦♀️🤔🙄
Helena · 22 November 2022
Agent replied · 27 October 2024
Hi there, Helena, thank you for bringing this to our attention. We are so sorry to hear about the poor state your post arrived in. Royal Mail are responsible for delivery and are a separate company to us. We recommend reaching out to them for any questions or concerns. Hope this helps!Best,Makenzie
★★★★★ 1/5
TrustpilotAvoid their savings account
Avoid their savings account! Awful website, problems logging in and call centre staff the worst I have experienced. Very difficult to issue maturity instructions. Call centre staff would not accept request to return matured funds to my nominated account as they said in terms and conditions it can only be dealt with online but I could not get online despite having new codes sent (taking forever in the post!) Staff either left me on hold or hung up.You are unlikely to experience such awful service in a developing country.
Jai · 21 November 2022
Agent replied · 27 October 2024
Good afternoon, thank you for taking the time to share this feedback. We are so sorry to hear that you are unsatisfied with the customer service you received. We strive to serve our community in the best way possible, and we apologise for missing the mark this time. If you still require assistance or have any other feedback, please reach out to our team at social@postoffice.co.uk quoting Trustpilot and providing your account details and our team will be happy to escalate this through the proper channels for you. Apologies again for any inconvenience.Best,Makenzie
★★★★★ 1/5
TrustpilotNot enough info on which post office to go to!
According to the delivery card the delivery driver could have left in in a safe place but they didn't. They took it to a post office but just put an area name- no post code/street or anything to tell me where the post office is. Went to a post office in the area and they sent me to a different area. The parcel was there but even the person behind both counters couldn't understand why they didn't state clearly where the post office was. Please can delivery people at least put a post code of the post office where we need to collect our parcel from?
JA · 19 November 2022
Agent replied · 27 October 2024
Hi there, thanks for reaching out. Royal Mail is responsible for handling deliveries and is a separate company to us. We suggest reaching out to them to help resolve your issue. Hope this helps!Best,Makenzie
★★★★★ 1/5
TrustpilotVery poor delivery standards!
For the second time in as many weeks a parcel we have had delivered have been damaged, one had even had its outer package ripped open, clearly to see inside. These packages are gifts for family member so we now have to either buy it again or apologise to the family member for the state of the box. If the staff wish to strike for better pay and pension, they should improve their standard of their work first. The standard of delivery is second rate at best lately, do better and you might deserve a pay rise.
David · 19 November 2022
Agent replied · 27 October 2024
Good afternoon, David. We are so sorry to hear that your items were damaged during delivery. Royal Mail are responsible for the handling of mail delivery and are a separate company to us. Please call 03457 740 740 or email here - https://personal.help.royalmail.com/app/webforms/contact/c/310. Hope this helps!Best, Makenzie
★★★★★ 1/5
TrustpilotMy local post office at Mowden Park has…
My local post office at Mowden Park in Darlington, has been turning vulnerable and disabled people away, telling them that their service top-up key machine is broken and was reported as such a long time ago, forcing disabled people out of the area to try to obtain energy top-ups. I have it on good authority from 2 other post offices that the machine in that branch is not broken at all. This is a social prompt to vulnerable and disabled people to not waste time and energy visiting that branch for service-top ups. For shame. I'm fortunate. I have a vehicle. Many others don't.
T · 18 November 2022
Agent replied · 27 October 2024
Good afternoon! We are so sorry to hear about your recent experiences using our Mowden Park branch and thank you for bringing this to my attention. I will get this shared internally and apologies for any inconvenience caused.Best,Makenzie
★★★★★ 1/5
TrustpilotPost office in chadderton precint…
Post office in chadderton precint Middleton rd Oldham FAD 1574248 are con artist when you go to deposit cash or use cash to pay bills they would count the money then claim your short by £20. It’s happened to me twice and also to multiple other customers alway short by £20. Be cautious if your using this post office. Complaint to post office you end up getting no where never got my money back
Moh · 24 May 2023
Agent replied · 27 October 2024
Sorry to hear of your experience, I'll be sure to feed this back internally. If you would like to raise a formal complaint about the situation this can be done via our contact form at https://www.postoffice.co.uk/contact-us-complaint - Stephen
★★★★★ 1/5
TrustpilotThe 4th time this year I've tried to…
The 4th time this year I've tried to send a small package to Europe. 4th time failed. More money wasted and this island becoming more isolated than ever. No doubt it is all Brexit related but I am left with no other conclusion than it is simply not safe to send anything abroad any more! With previous experience, plenty of buck passing and contradictory messages. Just not worth it any more. Hopeless service.
Ron · 21 June 2023
Agent replied · 27 October 2024
Hi Ron, are you referring to the items getting lost in the mail when sending them? If so, a claim would need to be made with Royal Mail who are a separate company to us as they handle the services and transit of the mail. - Stephen
★★★★★ 1/5
TrustpilotI will never use this service again
I will never use this service again. Canadian dollars had not arranged by date and time they specified. Wasted time and fuel travelling to Post Office. Told delivery had already been that day and to come back the following day. More wasted time and fuel next day but I could only wait 30mins as had long journey to Heathrow. I arrived in Vancouver with no cash for taxi. I had to wait for my daughter to pick me up. More time and fuel and she lost pay leaving work early but I was stranded and not clear on route hence I was planning on taxi. I was offered £20 'for the inconvenience' but told them to keep it.Update. Pls see their reply below. Why can't they just email me again? Why should I waste even more of my time when they have wasted enough as described above?
Kay · 28 October 2022
Agent replied · 27 October 2024
Good afternoon, Kay. Thanks for bringing this to our attention. We are so sorry to hear you had trouble with our Travel Money services. Since your currency was not ready on time, you can call 0345 8500 900 to speak to an advisor. We are open Monday to Saturday from 8:30am to 5:30pm. We are sorry again that our service fell short, and we hope we are able to rectify this for you.Best,Makenzie
★★★★★ 2/5
TrustpilotI paid for Special delivery on…
I paid for Special delivery on 24/10/2022 and just tracked it from earlier today 27/10/2022 and it hasn't moved and indicates out for delivery today. its now 17:46 so no chance of deliver today.I posted another special delivery on 26/10/2022 and that has been delivered today 27/10/2022. The tracking service works if everything goes well but don't expect any useful information if it fails. You cant speak to anyone and the system is very limited and engineered to slant in favour of the Post office. VERY FRUSTATING
Mr · 27 October 2022
Agent replied · 27 October 2024
Good afternoon, Nigel. Royal Mail are responsible for the delivery of mail and are a separate company to us. Please call 03457 740 740 or email here - https://personal.help.royalmail.com/app/webforms/contact/c/310. Hope this helps!Best,Makenzie
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