Trusted Agent profile · Rochford
★★★★★
1,804 reviews across 2 platforms
53A HULLBRIDGE RD, RAYLEIGH, SS6 9NL, Rochford, SS6 9NL
HAMBRO INTERNATIONAL's office in Rochford, at 53A HULLBRIDGE RD, is rated 1.6 out of 5 across 1,804 reviews on two platforms, including 21 Google reviews rated 4.1.
Every review we hold for the Rochford office, from every platform, shown as written. First names only.
2/5
TrustpilotMy Mothering Sunday card
My Mothering Sunday card, posted first class in Worthing, took 3 months to arrive.I have had several letters go astray, 2 containing hospital appointments.Post is very expensive, even more so in view of the service. Little wonder fewer people use it. You'd think with fewer letters the service would be better.
1/5
TrustpilotDumsmure road post office
Went to Dumsmure road post office. The couple that work there are extremely rude. I have spoken to many of the locals and have been told she is rude to everyone as soon as they walk in. And if you react in anyway whay so ever she will say dont show me attitude and deny you service. She is taking advantage of people living local and having to go there by showing her power. I truly try to avoid this post office and have only ever gone there in desperation and have only ever been treated like an animal.
Hi there, Iram. Thank you for bringing this to our attention. We are very saddened to hear that the service at your local branch has been substandard. At Post Office, we strive to provide our community with the highest standard of service. We'd like to look into this issue further. Could you please reach out to our team by emailing social@postoffice.co.uk quoting 'Trustpilot' and including any details of your experience? Apologies again for any inconvenience, and we hope to rectify this situation for you soon.Best wishes,Makenzie
1/5
TrustpilotService is really slow
Returning or posting parcels at the post office is unbelievably slow! The queues in the Stratford branch are so long they go out the door! I was on my lunch break and had to wait 20 minutes. I complained to the staff member, but they really didn’t care! I don’t know why I bother complaining it just falls on deaf ears. They spend most of their time dealing with travel insurance, travel money, car insurance, savings accounts, financial services than they do posting letters or parcels.I only wanted to get a label and receipt for my returns and it only took a couple of minutes. I could have done it myself, if the post office provided the machines to do so. If there is one place that need self service check out its at the Stratford branch. Because the staff there can't be asked to do the job. Let the machines take over!No wonder people use other postal companies, you know the ones that actually just deal with parcels and letters.
Hello, Hannah, thanks for taking the time to give us this feedback. We're sorry to hear that your recent visit to your local branch was unsatisfactory. We do offer a very wide variety of services across different branches in order to help our communities in as many ways as possible. We really value your feedback, and I will make to pass this along internally to the proper teams. In the meantime, if you require any further assistance or have any other concerns, please reach out to us at social@postoffice.co.uk. Apologies again for any inconvenience.Best,Makenzie
1/5
TrustpilotPost Office Counters (corporate) TOTAL LACK OF CUSTOMER SERVICES
I've now spent several days trying to find a way to speak to a real person at Post Office Counters's corporate Customer Services. Seemingly, they don't want to actually speak with their customers, preferring to pass us on to Royal Mail's corporate Customer Services, who tell me that I need to speak with Post Office Counters corporate Customer Services. If the intent is to drive customers away, they're being very successful, as I now avoid both the Post Office and Royal Mail whenever possible.
Hi there, Rick, thank you for bringing this to our attention. We strive to provide the best service possible to help our community, and we're sorry to hear we've missed the mark this time. If there is anything that we can do to help or any other feedback you'd like to give, please do not hesitate to reach out to our team by emailing social@postoffice.co.uk. Again, we sincerely apologise for any inconvenience.Best wishes,Makenzie
1/5
TrustpilotPinner Post Office
Pinner Post Office - DO NOT USE THIS POST OFFICEThe staff are dodgy here - parcels are always going missing. Have complained to Head Office but no action has been taken.The Area Manager Debbie Proud is also useless! Tried calling her several times but she's always on Annual LeaveThe staff are always talking loud or in their native languages - its like a fish market sometimes. Service is also often very slow. Really poor performance!
1/5
TrustpilotShameful service
Shameful service. I transferred monies from my Post Office Acc to my personal account. £300 disappeared in transit, contacted 4 customer service ( should be renamed Customer dissatisfaction service ) team members over the last week with no resolution to the point of Paul who I dealt with today had zero empathy and understanding and only advice was wait 14 days … great and what should I tell those who I looking to have their bills paid. I urge you DO NOT trust these deceitful uncaring people with your money
Good evening, thank you for bringing this to our attention. We are so sorry to hear that the service you've received has been unsatisfactory. We strive to provide the best service possible to help our community, and we really appreciate your feedback. If there is anything that we can do to help or any other feedback you'd like to give, please do not hesitate to reach out to our team by emailing social@postoffice.co.uk. Again, we sincerely apologise for any inconvenience.Best,Makenzie
5/5
TrustpilotBarn Hill Post Office is excellent!
Barn Hill Post Office is my local post office and I am extremely happy with their staff and the excellent service which they provide! Also very nice and helpful owners. They are very kind and have always guided me. The store is really organised clean and well managed a real example to others. Thanks for your great service.Address: 6 Grand Parade, Forty Ave, Wembley Park, Wembley HA9 9JS
1/5
TrustpilotAn Apology for a Post Office
Our post office in WHS Beckenham High Street had 1 person serving & 1 person unpacking goods. The telephones are NEVER answered & now I know why, there appeared to be just 1 person in WHS & she was stacking the shelves!! This was the first time that I actually went round to the so called 'post office' myself with my crutches, explained about the Large First Class stamps, 18 of them, that cannot be removed from the backing sheet. This problem has been going on since November, letters to Royal Mail & the Post Office have been ignored & once again they claim not to be able to replace or refund the money. My husband been there a few times & was told the same thing. Plus it was suggested to him that he "Cut round the stamp & glue it to the envelope" So much for our Post Office would you say highly trained member of staff???? So WHAT does one do about a situation like this when we are just not getting anywhere?
Hi there, thanks for reaching out again. We're sorry to hear that you're still having trouble with your stamps. As we said previously, if you could email us at social@postoffice.co.uk quoting ‘Trustpilot’ our team will be happy to help look into this for you and share your experience internally.Best,Makenzie
1/5
Trustpilot20 minute wait
Main Southend branch 20 minute wait , out of 6 tills only 2 manned , 3 stamp machines … none working , then to be told they 95% couldn’t guarantee my mail arriving …. If I wanted that , instead of a first class stamp … I needed to pay £6.85 … as this was the third attempt of sending this mail , I paid , at least I know why the stamp machine wasn’t working , what a rip off
Good evening, Mr. Azoulay, and thank you for taking the time to provide us this feedback. We are sorry to hear that your recent visit in the branch wasn't the best experience. I will pass this feedback along internally through the proper channels so that we can be sure the highest standard of service is being provided. Apologies again for any inconvenience, and I hope you have a great weekend.Best,Makenzie
5/5
TrustpilotI had terrible difficulty returning an…
I had terrible difficulty returning an item to John Lewis as the bar code on the returns label was unreadable.The young man, Akram, spent ages with me helping me sort out my return. He went over and above. What an asset to the Post Office. Thank you Akram
1/5
TrustpilotAbsolutely disgusting service
Absolutely disgusting service, took parcel on Saturday to be posted at Rosyth post office, open until 5pm it says on the door to be told “oh that’s wrong it shuts at one” ok I thought, it’s open until 5:30 Monday to Friday I’ll rush there after work on Monday, arrived at 5:25 to 3 position closed signs, when I asked if I could post my parcel I was told “we’re shut” I said “its 5:25” to be told the tills are off and we’re shut, to which I replied “again it’s 5:25” I was told to come back tomorrow. Why would I go back tomorrow to see three position closed signs?This is not the end of this matter
Thank you for bringing this to our attention. We sincerely apologise for the issues you've been experiencing with the opening times at your local branch. This does not reflect the standard of service we strive to provide our communities. I will pass this information to the appropriate team who can look into this issue and try to resolve it as soon as possible. In the meantime, if you have any further feedback or concerns, please don't hesitate to reach out to our team by emailing social@postoffice.co.uk. Apologies again for any inconvenience caused.Best wishes,Makenzie
1/5
TrustpilotImpossible to speak to anyone on the…
Impossible to speak to anyone on the phone. The automated service has no option to speak to a person. How inadequate is this supposedly national public service?The issue I have failed to get advice on is the system of freepost for exchanging stamps which does not allow the security of a proof of sending as there is no post code.My local post office is clueless about this and you can't access a person to speak with.Since writing the above the P.O. replied. 20th January They have told me to contact Royal Mail as it is their responsibility. I will do this but I had already phoned the Royal Mail who told me to phone the Post Office! (This ia the cost of having split the service and very poor communications and customer service. Clearly noone really cares in these remote services). No comment was made about the lack of access to a person on the phone by the post office.
Good afternoon! The stamp swapping service is provided by Royal Mail who are a separate company to us. In order to get this looked into further you would need to contact them directly via 03457740740 or by using the following link https://personal.help.royalmail.com/app/contact. Hope this helps!Best,Makenzie
1/5
TrustpilotMacclesfield PO Closed!
On Monday 30th Oct I walked a mile and a half to the Macclesfield Town centre PO in WHSmith to find it completely closed with no warning and an urgent parcel to post. At the best of times only 1 of six counters in use so almost impossible to use during a lunch break but now randomly closing leaving a lot of people scratching their heads. Appalling level of service.
Hi Martin, I'm sorry to hear this. I will make sure that this is logged internally and fed back -Ben
1/5
TrustpilotA lesson in COMPLETE INDIFFERENCE
My husband purchased 18 First Class LARGE Stamps together with other denominations from our Post Office in WHS Beckenham High Street. Unfortunately the LARGE stamps could not be removed as they were stuck to the backing sheet. When my husband took them back the counter staff couldn't remove them either & said he couldn't replace them or refund the money as they had no provision to do this. He then went on to suggest we 'cut round the stamps & glue them to the envelopes'!! I wrote to Royal Mail who advised us to return them to the PO & request replacements. Since then I have got nowhere as my numerous phone calls with promise of call back has never happened. Nobody wants to know & I'm left with these useless stamps & out of pocket for £26.10
Hi there, thanks for leaving a review. We're sorry to hear this was the case and apologies for any inconvenience this may have caused. If you can email us at social@postoffice.co.uk quoting ‘Trustpilot’ we can certainly look into reimbursing you for this and share your experience internally.Best wishes,Makenzie
1/5
TrustpilotEXTREMELY RUDE TRAVEL MONEY CASHIER - WEST WICKHAM, KENT BRANCH
I have just been to the West Wickham, Kent branch and am absolutely livid and appalled at the customer service I received on the travel money till.I arrived just as a gentleman was leaving and I walked up to the desk for the RUDE cashier to say very abruptly "I'm not ready yet" .... no eye contact whatsoever. I hovered around the till area for a about 1 minute until she said, just as rudely "I'm ready now"I asked for £100 in euros and was paying by bank card so she said she needed ID which I obviously didn't have as apparently you need cash if no ID (Perhaps a sign on the window may be helpful). I did not take issue to that as rules are rules so I dashed next door to get some cash outWhen I got back she was standing with her coat on (customer side of the counter) talking to the other cashier so I walked up and said ... "so there's nobody on the till" (this was just before 11.20???) to which the other cashier replied "She's on her break". I was annoyed at this and stormed off and then I thought no, she has been really rude so I marched back and asked her name to which she just sneered and ignored me so I repeated myself and she just stormed off muttering something to herselfI very rarely write complaints as I know everyone has an off day but I find this level of customer service really unacceptable as this woman had been really rude and aggressive in her tone and mannerismsThis is obviously not the right job for her
Hi there, thank you for bringing this to our attention. We are so sorry to hear your recent experience went poorly, and we'd like to assure you that this does reflect our corporate values of community service. I will pass this feedback along internally so that the proper team can investigate to ensure our branches our providing the best quality of service. In the meantime, if you have any further details or concerns to share, please do not hesitate to get in touch with our team at social@postoffice.co.uk. Apologies again for any inconvenience. Best wishes,Makenzie
1/5
TrustpilotRUDE RUDE and ARROGANT ARROGANT MANAGER AT CHADWELL HEATH POST OFFICE SHANTA SALONKI. and SEEMA.
About the SO CALLED MANAGER ATTITUDE and EXTREMELY DIFFICULT SERVICE I went to collect my parcel today on the 11/Jan/2023 at Chadwell Heath Post Office 4-5 Tudor Parade RM6 6PS and the SO CALLED MANAGER BY THE NAME OF SHANTA SALONKI and her colleague SEEMA would not give me my Amazon parcel, BEING EXTREMELY DIFFICULT AND RUDE and ARROGANT absolutely ARROGANT They wanted a code from me to give me my parcel, so infront of them I rang Amazon and told the assistant that they are NOT giving me my parcel, and they are asking for a code, SO THE AMAZON STAFF SAID INFRONT OF THE SO CALLED MANAGER SHANTA SALONKI and SEEMA THAT WE ONLY PROVIDE CODES WHEN PARCELS ARE COLLECTED FROM THE LOCKERS and WE DO NOT SEND OUT CODES WHEN PARCELS ARE COLLECTED FROM THE POST OFFICE but the staff at the post office would NOT GIVE ME MY PARCEL EVEN WHEN THE AMAZON ASSISTANT TOLD THEM GIVE THE CUSTOMER LADY HER PARCEL WE HAVE SENT HER A TRACKING NUMBER which she has got and she has her ID as well, AND ALSO THE AMAZON ASSISTANT SAID SHE THE CUSTOMER DO NOT REQUIRE A CODE TO COLLECT HER PARCEL but this Rubbish MANAGER SHANTA SALONKI and SEEMA WOULD NOT GIVE ME MY PARCEL. SO I LEFT THE POST OFFICE WITHOUT MY PARCEL. This SHANTA SALONKI and SEEMA THEY CAUSED ME EXTREME FRUSTRATION AND STRESS ON TOP OF THAT I MISSED MY GP APPOINTMENT as well. THIS SHANTA SALONKI HER ATTITUDE HORRIFIC WAS SHE WANTED TO KEEP ON SHOUTING AT ME TALKING DOWN AT ME TO GIVE ME MY PARCEL ((( BUT I WOULD NOT LET HER ))) TWICE THEY WAS GOING TO GIVE ME MY PARCEL AND THEN TOOK IT BACK BECAUSE I WOULD NOT LET HER TALK TO ME BY SHOUTING AND BY TALKING DOWN AT ME. WE NEED A NEW MANAGER AT THAT POST OFFICE WHO IS HELPFUL AND DO NOT HAVE A CHILDISH STINKY ATTITUDE BY GIVING CUSTOMERS THERE PARCELS IF ONLY THE SO CALLED MANAGER SHANTA SALONKI CAN SHOUT AT THEM RUDE RUDE ARROGANT ARROGANT WOMEN. Now I had to CANCEL ALL MY PARCELS AND REORDER THEM ALL AGAIN TO A DIFFERENT ADDRESS THAT IS THE INCONVENIENCE THIS SO CALLED MANAGER SHANTA SALONKI ABD HER COLLEAGUE CAUSED ME. We desperately NEED A NICE POLITE HELPFUL MANAGER AT THAT POST OFFICE.
Good morning, Anita. Thank you for taking the time to leave us this feedback. We sincerely apologise for the distress you felt during your recent visit to your local branch. I will pass this feedback internally to the appropriate team so that we may address the issue with the branch staff and ensure that we are providing the best possible service to our community. If you have any further questions or concerns, please do not hesitate to contact our team by emailing social@postoffice.co.uk. Once again, I apologise for the poor experience, and I hope we are able to better serve you in the future.Best,Makenzie
1/5
TrustpilotHabitual false advertising of opening hours
Audley Range Post Office, Blackburn, has a huge sign stating its opening times. I went when it stated it was open. It was not. It was lies and false advertising. I complained to the Post Office. No correction made.I have just returned from Shadsworth Post Office, Blackburn. Google shows it to be open from 06:00hrs to 22:00hrs daily. More lies and false advertising. It is only open 9 to 5.I have had other similar wasted trips and fools errands to other Post Offices, some of which do not exist, except on the Post Office website.I have a part time online business. I will no longer be using Royal Mail as my courier. I am wasting too much time because of the false advertising and lies.
Good morning, Rowan. Thank you for taking the time to let us know. We will notify the proper internal channels to look into this for you and update the hours if necessary. Please note that sometimes our branches have to close due to circumstances beyond our control. Thank you again and we apologise for any inconvenience caused.Best, Makenzie
1/5
TrustpilotMe and my partner open a savings…
Me and my partner open a savings account online so we could put money aside but I opened mine around 6 days ago and had no problems logging in for the first few hours everything on my partners account was fine and all of a sudden yesterday we could not access our accounts I phone them this morning they said I've put the password in wrong 3 times which was wrong bearing in mind I'd already had this account for 6 days and had no problem logging in so I exactly what I put in today the same information I have been doing for the last 6 days and it's the right information every time my partner tried logging on to hers it did the same to her when we phone them they said they was going to send me a new 6-digit code which I would have to wait for my partner then phoned for her account they said her ID number was wrong which it wasn't as she previously got access to it half hour before I would stay clear from their online services I spoke to a gentleman for the second time to withdraw my money back out of there and they wouldn't allow me to until this 6-digit code arrived clearly there must be an issue with their savings account online because there is no way I put my details in wrong I know exactly what it was and my partner knows exactly her details and we both couldn't get on at account shocking.......I don't even want a response on here from the post office because there's nothing they can do anyway as I have been told but rest assured I will be closing my account once I get this 6-digit code
Hi there, Liam, thank you for bringing this to our attention. We are so sorry to hear that the service you've received has been unsatisfactory. We strive to provide the best service possible to help our community, and we really appreciate your feedback. If there is anything that we can do to help or any other feedback you'd like to give, please do not hesitate to reach out to our team by emailing social@postoffice.co.uk. Again, we sincerely apologise for any inconvenience.Best,Makenzie
1/5
TrustpilotPOST OFFICE BLACKMAIL
This is the second occasion where I have posted a medium parcel under 2kg in a grey mailing bag Post Office 24 hour. The parcel has been weighed and checked by post office worker and a receipt given stating "have been accepted here today". I then get email demanding a further £5.80 before delivery can be made as packaging was not adequate!! Is DICK TURPIN running the PO?
Hi Philip, I'm sorry to hear this. Any surcharges for mail items will be made by Royal Mail. We recommend contacting Royal Mail directly in the first instance. You can contact them directly on 03457 740 740, tweet @RoyalMailHelp or email here - https://personal.help.royalmail.com/app/webforms/contact/c/310 -Ben ❄
1/5
TrustpilotThe Royal Fail
They have got 5 of my parcels in ferndale distribution centre that they have had for days (4 are tools to complete a job and 1 is medication) called down to try and collect them, was told No parcels to be collected only letters as we have got such a back log due to the strike (we'll that's not my fault) and we havnt got the time to go looking for parcels!.. Amazing service that I paid extra for to have them delivered faster, yet again The Royal Fail wins again. This distribution centre needs a good kick up the backside, there is always something wrong down there.
Good afternoon, Martyn. We hear your frustration and we are very sorry you've experienced this. It is important for us to highlight that Royal Mail are a separate company to ourselves. We suggest getting in touch with them directly by calling 03457 740 740 or emailing here - https://personal.help.royalmail.com/app/webforms/contact/c/310. Hope this helps!Best,Makenzie
1/5
TrustpilotPost office in Tesco's Broadstairs has…
Post office in Tesco's Broadstairs has the most unhelpful rude obnoxious woman I have ever encountered at a post office. I had a letter from the passport office to say I was entitled to a refund if I took said letter and receipt back to post office. Unfortunately I lost my receipt bur I had the details on my banking app. Miserable lady behind the counter said she wouldn't give me a refund as I could be lying about which PO I had the unacceptable photo taken. I explained it states what PO it was on banking app. She didn't want to know. I'm disgusted that she basically called me a liar. It was their mistake for submitting a photo for passport that was no good. My proof of purchase was my banking app.
Good afternoon, Loraine, thank you for bringing this to our attention. We are sorry to hear you were unsatisfied with the service during your recent visit. I will pass this feedback on for our team to look into and make sure all our branches and staff are helping our communities to the best of their ability. If you have any further feedback to share, please feel free to reach out to our team by emailing social@postoffice.co.uk. Apologies again for any inconvenience.Best,Makenzie
1/5
TrustpilotRoyal mail throwing service
Recently we had a parcel delivered (and I use the term loosely) via Royal Mail. In stead of delivering it to our door or even left on the door step it had clearly been thrown over the gate into the middle of the drive. As our security camera detects anyone who enters or is even near the gate and it picked up no image of the delivery one can only assume it was thrown at some distance. On a previous an item was also thrown in our porch resulting in it being smashed to pieces. They are are asking for pay rises ? It's hardly surprising that there is no sympathy for them.
Good afternoon, Ian. The delivery of post and parcels is handled by Royal Mail who are a separate company to us. We suggest getting in touch with them directly to discuss your concerns. You can do so by calling 03457 740 740 or emailing here - https://personal.help.royalmail.com/app/webforms/contact/c/310. Hope this helps!Best,Makenzie
1/5
TrustpilotTime taken and lack of communication
Myself and my family took out a policy with post office insurance for our summer holiday. Unfortunately, while we were away, my daughter required medical treatment. Once we were home, I made a claim to cover costs, this was July. I received a reply asking for proof and documentation, totally understandable, I was then informed in September that my claim was getting reviewed and a decision made. I then contacted them again in October to request an update, where I was told that I would hear by the end of the week. No contact whatsoever!It’s now January and I’ve just had to contact them again to request an update, to be told there is a backlog. The time and lack of communication is absolutely ridiculous, 6 months on and still nothing. I understand there may be a backlog, but 6 months is a joke! The customer service is certainly not helpful and they make it clear that they are not interested I certainly would not recommend taking a policy with post office and shall never go with them again.
Hi Michelle, thank you for bringing this to our attention. We are very sorry to hear that you have had trouble with your Travel Insurance policy. Unfortunately, we don’t have access to the system in order to look into this for you. However, if you could please email us at social@postoffice.co.uk quoting Trustpilot with your policy and contact details, we can escalate this to the appropriate team for you. Apologies again for any inconvenience.Best,Makenzie
5/5
TrustpilotWimborne Post Office A****
Personally I think that our local post office ladies are wonderful. At Wimborne post office nothing is too much trouble and since the banks closed in the town their workload has increased 10 fold even through all the Royal mail strikes having to face ALOT of ignorant and rude customers, no matter what, those ladies are still smiling and are extremely helpful. Well done wimborne!!!. On another note having read some reviews on here and I noticed that 84% are only 1 star... I wonder how many of them are actually for Royal mail NOT the Post office. How many people still don't realise that they are different companies!!
Good afternoon, Louise, thanks for taking the time to write this review! We really appreciate this feedback, it's so great to hear. We will be sure to pass this on to the branch and thank them for doing such an amazing job serving the community. Thank you again and have a wonderful day!Best wishes,Makenzie
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