HAMBRO INTERNATIONAL Rochford reviews

★★★★★ 1/5

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Visiting my mum in great Baddow I had…

Visiting my mum in great Baddow I had to use the local post office in the Vineyards .I’m afraid I encountered quite possibly the rudest staff I’ve ever come across . One lady in particular , Amanda didn’t accept my parcels as they were bought on line using the post office app, she said weight wasn’t accurate ( you can’t give an accurate weight just an approximation ) well I tried to explain but she slammed down the window and refused to serve . It upset my mum who was just dealing with a cancer diagnosis . I’m going to take this further as this is intolerable . Please at the very least look into this woman as her behaviour is deplorable .

Jacqueline · 25 August 2023

★★★★★ 1/5

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The Post Office in Peckham is not slow…

The Post Office in Peckham is not slow but super slow!!! 6 tills in total but only one opened. Queue at 20 meters with people waiting on the street. The staff should be replaced immediately. Better to use other branch.

Kamtafik · 20 December 2022

★★★★★ 1/5

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Allerton Road Post Office

Keep getting asked to buy postal insurance as they cant guarentee it will get get delivered. There is a threat implied. This has happened twice now.I have no problem saying what contents are or if the value is over or under £20 but when insurance is declined the lady gets upset - its visible. Today she said it wont arrive! They were even less happy when i asked for a proof of postage. Such poor service and awful way to treat cutomers.

FF · 20 December 2021

★★★★★ 1/5

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Post Office Broadband 👎🏾

This is for the Broadband arm of the company. I just moved into a new property in Kingsbridge where the mobile signal is diabolical. As a result I need broadband to work from home as I do a technical job that's utterly reliant on a decent Internet connection. I requested ultrafast fibre with Sky, who then logged a request with BT Openreach to do the FTTP on December 20th, 12 days after I moved into the property. Lo and behold, just a week before the booked install I get a message to say the install had been cancelled. It turns out that Post Office Broadband saw my request and cancelled it because the previous occupant had requested the service be cancelled. I had to rebook the installation, the earliest date was then January 6th. This left me in a nightmare situation where I had no connectivity and had to work with a 1 bar phone signal via my mobile as a hot-spot. Which was futile as I needed around 20mb minimum to work with MS Teams. I was lucky if I got 5mb.I contacted Post Office Broadband but was met with the most patronising jobsworth "not our problem, we've followed procedures" diatribe. I mailed the chief communications officer to complain and received another patronising "tough luck" from the senior Complaints Lead, James Finn. They wouldn't even entertain giving me temporary broadband just for 4 weeks. The lack of empathy and nonchalance with with they dealt with me was staggering. I'd urge everyone to steer well clear of a company so far removed from good Customer Service that they're genuinely challenging Yodel and Hermes for the worst service in the UK award

Big · 17 December 2021

★★★★★ 5/5

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Post Office

Firstly Post Office do not deliver our mail or parcels this is carried out by Royal Mail!The Post Office I use at Elm Park East London is brilliant all services they provide are top line, never had a problem I make cash withdrawals and deposits also banking and bills, To be honest they could not be better, if you are having aggro with your local PO just jump on a train to the East End of London, Then use the Branch at Elm Park, Problem solved.

Al · 16 December 2021

★★★★★ 1/5

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Post office scam …

Attention Attention this is going out to everyone Changing your money at the post office is a scam you get a very poor rate thinking I was getting a good deal turned out to be very poor from pounds to USA dollars I should have looked around but trusted them there not commission free that's a load of rubbish very very poor service ...also the post office worker tried to get me my money back but was told there would be a charge absolutely disgusting will never give the post office my money again scammers

Ronlad · 17 August 2023

★★★★★ 5/5

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Salford City Post Office

Salford City Post Office, 112 Rossall Way, Salford, M6 5DS, England I visited the Post Office above today, and I would like to acknowledge Andrea, the lady who assisted me, for her exceptional customer service. She went out of her way to connect with me by sharing a joke and a laugh, which left me feeling content and pleased. Andrea, your efforts were outstanding! Thank you very much. Thanks for your reply, Jess. The Branch I visited was SALFORD CITY not STAFFORD although I am sure Stafford has great staff my review was aimed specifically at Andrea from Salford City Post Office Branch. Kind regards.

Tony · 15 August 2023

★★★★★ 1/5

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Highway Robbers

Not happy had a card to say I had to pay £2.50 as postage had been underpaid. Item arrived and the sender who I know vaguely had put a stamp on which was pre the barcode. They are elderly obviously paid for stamp, and the post office being robbing - - - - - - - ripped me off for £2.50. Yes I could have refused to pay but I didn't know what item was.

Bon · 15 December 2023

★★★★★ 1/5

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Very disappointed

Very disappointed with the service at the Watford Harlequin Post Office. The location is very convenient, but unfortunately the staff attitude completely ruins the experience. They often come across as rude and unhappy with their job.

Katrina · 18 May 2026

★★★★★ 1/5

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Wokingham Post Office Berkshire

This post office needs to be inspected and sorted out!How it manages to actually offer a service is beyond me. 2 self service machines, switched on but flashing red day in day out so can’t be used. Exactly what is the purpose of them being there is they can’t be used? Ornamental objects?No Signed For labels what so ever and seems no hope of any appearing. Told to send next day delivery?! If I’d wanted that, I’d have asked for it - I didn’t!Queues half way down WH Smith’s so give yourself an hour to get served if you’re lucky. Customers are not priority here. Amazing that the Post Office seem to employ people who sit on their phones all day messaging and surfing social media rather than do the job they are employed and paid to do. Young man sitting slumped in chair; rude to customers and 1 hand permanently on his phone. Little wonder why people go elsewhere. Wouldn’t be surprised if videos start appearing on social media as I’ve observed a few people filming staff - mainly young man who is constantly on his phone even when ‘serving’ people.Considering this is a post office in the town centre you’d have thought the Post Office would motivate themselves to ensure it functioned smoothly. I guess those who run the Post Office aren’t interested other than writing comments under people’s reviews. All well and good in doing that but quite what is the point in passing it on when those you pass the complaint to are the ones who can’t be bothered and couldn’t care less as you never bother to inspect and put a rocket up them! You’re paying people to sit in their mobile phones rather than work.I’ve taken my 400+ items a month to another service. I’ve had enough of the disgusting service you offer and don’t make any attempt to do something about it, I’m not the only one; seems in recent weeks many I know are moving else where as you offer a shoddy diabolical service and have no intention on sorting it out!

Katie · 11 August 2023

★★★★★ 2/5

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HEELEY POST OFFICE

HEELEY POST OFFICE, 294 Gleadless Rd, Heeley, Sheffield S2 3AJThe man is more interested in taking (and making) phone calls than serving customers. It is disgraceful to be in a queue and the man thinks that answering a phone is more important than customers and to keep customers waiting. Are these personal or business calls? Either way, it is NOT acceptable. I went in on 31st July and 1st of August and he did this on BOTH days. Sometimes he tries to serve people and talk on the phone at the SAME time! NOT GOOD!I've complained previously about this but the Post Office are NOT interested how this man runs this post office. Isn't that sad?By the way, he is STILL leaving some parcels where they are not kept secure. I brought this up with the post office a couple of years ago, MORAL: NO point in complaining!

J · 10 August 2023

★★★★★ 1/5

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post office frenchgate doncaster

verbally abused by post office manager jemma in frenchgate doncaster this morning after praising one of her staff members then jemma tries to intemperate me with cctv & police this lady is a disgrace to the whs & post office how she is in a job is madness also when a staff member runs up to her after listening into customer conversations with is date protection should be sacked or disciplined for telling tales you have only got to look at google reviews to know there is a major problem in this post office store its shocking that whs & post office have not moved this management team on also jemma as got a lot of form for ringing the police on customers in my view jemma is the problem this is why customer morale is so low cos of her poor leadership of this post office when will royal mail & whs acted

Gary · 8 August 2023

★★★★★ 5/5

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Anna was a great staff member and was…

On Friday I went to high Holborn post office to do some money operations. Anna was a great staff member and was very honest. She saved my £50 when I mistakenly gave too much money.

AN · 12 May 2023

★★★★★ 1/5

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Twickenham London Postmaster systematically overcharging

Twickenham London Postmaster and his colleague called, Hadja have been systematically overcharging customers for very long time. I've reported them few years ago, but they are still stealing from customers. I must travel to Kingston and Richmond to post my parcels to pay normal prices like today when I paid today in Richmond PO £ 1.85 for large letter that postmaster in Twickenham wanted to charge 3.49 yesterday at 5 pm. He has been doing it all the time and it’s finally time that gang stops. Post office is dirty, neglected and postmaster unfriendly, arrogant and overcharging.

MrCocacola477 · 5 August 2023

★★★★★ 1/5

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My recent visit to the local post…

My recent visit to the local post office branch didsbury Manchester was terrible. I was served by Dave Watson. Who was very rude , ignorant and most disrespectful person I have ever come across . Who talked over me and clearly lacked knowledge in costomer care. Shame on such skills you have obtained throughput your career Dave Watson.

Anonymous · 30 December 2023

★★★★★ 1/5

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I did send ৳160 pound in Bangladesh…

I did send ৳160 pound in Bangladesh almost 11 days ago by the moneygram in post office .And i did refund my money in this day. But was the refund option before 7 to 10 days will come back my money in my account. But today 11 days running don't come back my money in my account but why?How much time need come back my money in my account. Please let me know early?Kind regardsMirza Eyameen Thanks

Eamin · 21 April 2022

★★★★★ 1/5

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Minus one

Minus one. I was advised to email about my complaint when I received a response from my review. I've had no email response. I will keep going until the person who serviced me in tewkesbury road post office is held for her actions. Her name I'd Tot I do believe. Again this is part of my email sent regarding the unpleasant situation of which I had to deal with in Tewkesbury road post office cheltenham. I am not someone to usually complain I work with the general public it can be hard this is why I make sure I am always polite and patient always when in shops etc during my post office trip I was serviced by a lady named Tot I do believe I find her to have an abrupt manner anyway I can usually shake it off people get stressed but this time I couldn't shake it off , the manner of which she addressed me made me feel so small and stupid . At the point that she serviced I believe there was only one man behind me , the queue quickly changed. I was sending a package to the U.S so there was a form to be filled out and I had been excited to send it for a while to a friend , Tot (if that is her name) rushed me , abruptly said to fill out a form I started then she rudely said take it over there , then when filing it out she kept shouting excuse me excuse me i have customers you need to pay , but I wasn't aware I had to pay at that exact point, I would have just done it , then I handed the form back to her half filled in because she had rushed me that much then she said its not complete I said that's because you told me to hurry .It was such an overwhelming experience being shouted at and constantly told to hurry again and again and honestly I felt such an idiot in front of the whole queue. I definitely will not being using this post office again, because I just do not want the fear of being shouted at again like I am a child. I cut my whole day short and went home because it bothered me that much unfortunately .Clearly not responding is fine because that's obviously the standards we have nowadays I expect no higher standard ....

Sar · 3 August 2023

★★★★★ 1/5

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West Auckland Road Branch

Specifically for the West Auckland Road branch, DL3. They changed to limited opening hours during covid and never changed back, this meant people who worked in offices couldn’t quickly pop in after work as they closed at 4PM.Now they’ve decided to open an hour later at 09:30 as well, which means no chance to pop in before work either. Cheers!Of course, the post office website hasn’t been updated and still shows the old hours a month after they came into effect.

Neil · 3 August 2023

★★★★★ 1/5

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I paid online for 2nd class large…

I paid online for 2nd class large letter containing a small item of clothing. The package was under size and weight. On arrival at Westbourne post office the contents had bunched up to one end of the envelope making it a couple of mm above allocated size. I suggested to the member of staff that she patted it flat that it would easily fit through their gauge but was told she wasn't allowed to do that and I would have to pay extra. Her attitude towards me was very condescending. I shall think twice about using Westbourne Post Office

Peter · 2 August 2023

★★★★★ 1/5

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Terrible service .

Terrible service .I was trying to fill up the govt.co online pension application .Along the way I need to send an authentication code to proceed .But the authentication code was sent to my old mobile number that i no longer have .There is no feature to enable customers to update their mobile number manually online .Hence I did not complete the transaction because of the poor software ill thought out in the first placeThere was no proper Software Testing done before the software was commissioned for the public to use . The developer of the software must have a myopic view that customers keep the same mobile number till they die .None in the developers team have the inkling that customers change their mobile numbers at all times for various reasons .Using the Post Office software is downright useless and a waste of time .Good riddance to bad rubbish 👎👎👎

Mohd · 3 November 2021

★★★★★ 1/5

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Travel money card hidden T&C's

I took out a travel money card and was told there was no restrictions to it. I was away in Paris and was just topping up with the amounts that were needed , I went to do a 4th transaction and the app and online prevented as said that I had reached the max number of top ups for that day and to try again tomorrow. I rang customer service and was on the phone for close to 25 minutes with an agent who told me that she had reset the limits and to try again in 30 mins and if it didnt work then to call back. I waited an hour to allow a little longer and it still would not allow me to top up so I callled customer service again and was on the phone with another agent for almost 10 minutes this time and she told me that it wasnt possible to reset the limits for the day and to try again in 24hrs. I have been charged for both of these calls which will appear on my next mobile bill and was left in France with no money as this was not stated in any T&Cs that I could find that I was limited to 3 top ups per day. I had to use my mastercard credit card as a means of money which meant that I was also charged 2.99% interest on top of any payments that I made. This is not acceptable and I should have been made aware that the limits could not be reset on the 1st call which would have saved me the cost of the 2nd call.

Annelouise · 31 July 2023

★★★★★ 1/5

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An absolute waste of my time.

An absolute waste of my time.I took a parcel to my local post office branch which is within a Morrisons local store only to be told that they will not accept my parcel of 21kg because it’s too heavy and that I need to go to a main post office…..what the hell is a ‘main post office’ and why is it different? What is the point in having a local post office branch if they are selective about what they accept?Went home, booked the parcel online via a 3rd party site and was given the instructions to drop it off exactly where I had just been refused!As a lay person who simply wants to send a parcel I don’t care who takes it; Royal Mail, Parcel Force, Postman Pat or the Seven Dwarfs. Lay people have no knowledge of the inside workings of who and why some people can and can’t take their parcels, what we DO care about is having our time wasted by attempting to send something and be told that it’s unacceptable for X, Y and Z reasons, then literally 1 hour later we’re told that we can take the parcel back to the same place without any resistence.

Wayne · 30 July 2023

★★★★★ 5/5

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Chorley post office experience

Excellent service by Farah.I went in the morning to collect a parcel.I could not find my QR code and I was delaying the queue.She asked me what my name was and I explained that it is very long and it will be difficult for her to find the parcel.To my surprise she asked me if it was a Greek name and I replied yes.She brought the parcel immediately and in the meantime I found my QR code for her to scan.What a lovely and patient lady.I noticed that she was very nice to all the clients with a smile on her face.She definitely makes a difference.

Diana · 30 July 2023

★★★★★ 1/5

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Terrible service at Woodthorpe Post Office York…

Terrible service at Woodthorpe post office York. Only 1 person (old woman) working the post office counter and McColls till and she was complaining about being left on her own to all the customers, even though it wasn't our fault and not at all professional. She wasn't serving people in turn from one queue, so it took even longer to get served for the post office and when she did finally serve me she wasn't listening to what I asked for: slowest, cheapest tracked service which covers at least £80 compensation. I'd looked quickly online before going so I knew there was a small parcel tracked 48 option with up to £150 compensation around £3.50. She told me the cheapest tracked service was Special Delivery at £7odd! When I said "I think there's a tracked 48 that's about £3.50ish" she told me I was wrong and gestured that she was trying to move her screen round to show me that she was right. Her attitude was so rude and unhelpful. She wasn't interested in trying to find the service I was looking for, she just kept saying the only way to send tracked is with Special Delivery. I took my package back and said I'd send it elsewhere, but got no apology from her for not being able to help me. Out in the car park I checked Royal Mail prices on my phone and the Tracked 48 is definitely £3.45, albeit a few pence more if you want to send via a post office counter. So it's actually easier and cheaper to get Royal Mail to collect from home and cut out the terrible Post Office middleman!It's as if Royal Mail has secretly infiltrated the Post office by placing the worst workers on the counters to make the service so incredibly poor that it'll encourage the nation to use their direct services and make the Post Office obsolete! There's no other explanation for how terrible the service is; it's like they hate having customers to pay their wages!!Will never be back to this Post Office and I encourage everyone else to post online directly with Royal Mail instead.

Just · 29 July 2023