HAMBRO INTERNATIONAL Rochford reviews

★★★★★ 1/5

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Very unprofessional

Very unprofessional and arrogant , Can’t bank my money here, bunch of clowns work at this post office

Taz · 29 September 2026

★★★★★ 1/5

Trustpilot

No provision for the elderly and the vulnerable

My confused housebound uncle asked me to help him pay his credit card bill but failed a security question about the amount of the last payment. He was told to call in again. Representative we spoke to was completely unhelpful and unempathetic when I explained that he still won’t know the answer to this question (or any other account-related questions) when he phones in again. She provided no solution to how a vulnerable person in his situation could pay his bill rather than accrue an ever-increasing balance at extortionate interest rates, making it clear that she did not care in the slightest!

Nottheo · 20 September 2023

★★★★★ 1/5

Trustpilot

Don't bother renewing

post office travel insurance offered a price via letter (a great price btw) for renewal of my travel insurance 20% less than my current deal with them . Nothing at all changed with my circumstances but wasn't able to confirm and pay online. When phoning i said nothing has changed with my lifestyle . Only to find out renewal went up by 55% Simple thing don't offer a price then refuse to honour it . Do not renew go somewhere else. Disgusting behaviour

Richard · 19 September 2023

★★★★★ 1/5

Trustpilot

Non existent parcel doorstep collection service

For a second time, my parcel was not collected during the stated 4 hour period i have waited in, despite booking a collection.I phoned the post office to get things back on track, i have been passed from one person to another, and now am in a queue which the post office message will be at least 50 minutes. The free parcel collection does not exist except as a post office wishful thinking fantasy, despite it being very heavily promoted. Last time this happened, the post office claimed I was not in and so the parcel could not be collected, and even stated a time that someone e had knocked on the door...which is completely untrue.

Fran · 18 September 2023

★★★★★ 1/5

Trustpilot

HE TALKS ON PHONE WHILST SERVING

Heeley post office 294 Gleadless Road, Sheffield S2 3AJ.The male who runs this spends more time on his phone WHILST "serving" customers. This can slow queues down meaning we spend longer in the post office and have MORE chance of contracting Covid. I reported this to head office previously but he is STILL at it. Went in yesterday (14 FEB 2022) and he was AGAIN talking on his phone WHILST serving a customer. It waas clearly a personal call. Why can't he make and answer these calls in his own time? There is a girl who works there (part time) and who is delightful. I recommended they remove the man and let HER run the post office. This fell on deaf ears. He rarely opens on time and sometimes closes the post office and disappears for short periods of times whilst leaving people outside. VERY poorly run post office. However, the head post office seem NOT to care.Try ANOTHER post office is my advice.

J · 15 February 2022

★★★★★ 1/5

Trustpilot

Appalling is all I can call Royal Mail

Appalling is all I can call Royal Mail. We live in Hayes, Kent and for months now we have received virtually no post. If I could give it less than nothing, then I would.

Shalom · 22 July 2023

★★★★★ 1/5

Trustpilot

Very poor service

Must be one of the worst if not the worst delivery partners in the UK?Consistently late deliveries of time relevant small packages.Confirmed by even the "postman" confirming large amounts of post stacked in the delivery office and only relatively small amounts delivered each day. He has a finish time and pick up point at the end of his shift which he is told to be there whether his round is finished or not, often meaning items are returned to the office each day.

Ian · 11 September 2023

★★★★★ 1/5

Trustpilot

Orpington Post Office

Awful experience at the Post Office in Orpington High St. today. Very long queue, people having to wait so long to be served. Only skeleton staff. Yes blame it on Covid but generally the staff seemed SO miserable, shouldn’t they be pleased they haven’t got Covid???! There was one cashier on and then they decided to go for lunch so put up a ‘Till Closed’. Over 20 people looking at him and he couldn’t even say to us all, ‘Sorry for the wait, somebody will be here soon’. So inhuman. Such a depressing experience. Awful customer service. POST OFFICE LTD should be ashamed with the money they charge. We certainly don’t pay for a service. If I had the time and didn’t work, I would just hand deliver everything myself. Will avoid this PO like the plague.

Michelle · 31 January 2022

★★★★★ 1/5

Trustpilot

Not a Good Service at all.

My sister's birthday was on Monday 14th August so decided to send her a card. Posted her card at Lychpit, Basingstoke, with first class postage stamp at 7.30 am on Thursday 10th August. The collection time was apparently 9 am, some one and a half hours later. She lived some 5 miles from the box I posted it in and even though it was posted first class it arrived at her house on Thursday 17th August. What a terrible service.

John · 8 September 2023

★★★★★ 1/5

Trustpilot

I send a birthday card to myupset nephew …

I send a birthday card to my nephew in Reading 1st class 24th August to Reading now up to this day he not received it he lost his dad 1st Feb this year as it was my brother too so it makes me look bad for my nephew not received his birthday card with 5 pounds in it only went to reading I'm disust with that man in woodfarm post office as he licks the stamps I need to no wat happen to my card I sent

Mrs · 6 September 2023

★★★★★ 5/5

Trustpilot

Philip at the Edinburgh branch Waverly…

Philip at theEdinburgh branch Waverly I came in to renew my passport Philip was so efficient friendly couldn’t have been anymore helpful that’s why post office need to stay thank you

Douglas · 30 September 2023

★★★★★ 1/5

Trustpilot

Anyoyed

I went to take a parcel for my husband just for how much it would cost to send to a address in England 2nd class first time he not weight it just said 3.49 not even weigh it I had more shopping to do so went back in I put it on scales myself once again 3.49 when I question this he said he told me 4 times which I only been in there 2 times its like the smallest parcel with out weigh it always same price how? He is rude never says hello or goodbye or thank you if he can't do his job properly he shouldn't do it at all no need to be rude I not rude to him why he rude to me ? Very unhappy I not go there no more

Mrs · 4 September 2023

★★★★★ 1/5

Trustpilot

Absolutely terrible

Absolutely terrible. I have returned my parcel via post office worth £200. Due to this being a while ago I didn't retain the receipt. I can't prove I've send my parcel because A. There are no cameras on site? B. They actually can not reprint the receipt??? C. Don't own up to their issues. So I'm currently £200 short with nothing for it, I should have kept my clothes rather than returning them because thus is an actual joke. Complains team couldn't help me. From now on I will be avoiding royal mail/ post office for miles. Even Evri can proof things, get you your money back and thats saying something. Oh yea and me providing my own footage isn't "enough". Joke, joke and joke.

Tamara · 2 September 2023

★★★★★ 3/5

Trustpilot

Some post office branches need staff re training...

I usually do not have many problems with the Post Office. I like their service. They are a bit slow sometimes but they are helpful and get the job done. I have to admit I had to leave this review as my complaints possibly never went through. I had a deadline to leave a parcel at the post office in Perth Road, Dundee by a certain date. I arrived there on that date and the team refused to take the parcel. Not only that, but the staff were rude. That was my second negative experience with them. Ever since, I now go all out of my way to never need to drop another parcel there, even if that means, extra walking minutes. I hope the staff has changed since the incident. This is why I have left a three star review.

Despina · 13 January 2022

★★★★★ 1/5

Trustpilot

They own me money which was paid into…

They own me money which was paid into my account since May 2023 3 months ago and they told me that they can’t accept the payment and they have return the money back without any confirmation number to confirm the payment am still waiting for this anytime I call customer service all they do is they will send me a reference number tracking the money never received any letter from the post regarding this issue I told them I will never stop until I get my money in full

Mr · 1 September 2023

★★★★★ 1/5

Trustpilot

Rude staff at Coley Post office

I was shocked to be treated really poorly by a lady who was working at Coley Post office in Reading. I had my dog with me ( a young labrador) wearing a yellow vest ,on a lead side with a muzzle on. I said to the lady that i just to drop a parcel,get the proof of postage and leave. She started arguing with me that I couldn't get in with my dog.i asked her if she could post the parcel for me and she refused. There was only one other customer who was leaving and a young boy at the till..the female employee was just wandering about so she could have taken my parcel if she didn't want to let me in.i asked her if I could tie my dog to the handle of the main door and she refused, she said that I should tie my dog far away outside..thankfully the other customer offered to hold my dog outside for me,it's unbelievable that I received more kindness from another customer than from an employee of this branch..utterly horrified by the way I was treated,I felt basically discriminated because I had a dog!

Alessandra · 9 January 2022

★★★★★ 1/5

Trustpilot

The Post Office is one of the worst…

The Post Office is one of the worst companies I have dealt with in a long time. I attempted to support my elderly father to change the name on their PO telephone billing. We made numerous calls to PO and was told this could not be done unless a new contract was issued. This resulted in a new contract with broadband which they did not require. After numerous more calls and varying advice from assistants the matter was eventually resolved but not without a lot of frustration. I have today attempted to apply online to the Post Office to apply to have my fathers mail redirected to new address. The process to complete the form was complicated as I wanted to use my own email as my elderly father does not have one of his own. After numerous attempts to complete form (it kept kicking me out and forcing me to start from scratch) I finally thought I was getting somewhere until I got to payment page. When entering my fathers bank details again I was kicked out on several occasions and had to give up. It then offered option to download form but when I clicked on it it came up with form not available. It’s such a sad demise of an important company.

Ruth · 6 January 2022

★★★★★ 1/5

Trustpilot

Don’t use this post office account this…

Don’t use this post office account this bank your money is not secure at all they still got my money which has been paid and they told me that they has send the money back without any reference number anytime I try to call customer service they never told me the issue with my money all they can said is they will send me a reference number by post which never happened almost three months ago and I told them that I’ll never stop until I got my money back

Mr · 29 August 2023

★★★★★ 1/5

Trustpilot

WHSMITH PLYMOUTH Post office

Went to use the post office. Already 3 waiting. Was told the 1 person had disappeared 5 minutes ago. No explanation. Waited for another 5 minutes, and bow with 15 in queue. Still not turned up. All stood in line like dummies. Decided to get the bus to the real Post office at Mutley Plain where there are competent polite staff.If the clerk takes her break and ignores the waiting people, why are they even in that job? No explanation for the disappearance or how long for. Disgraceful and useless. Get more staff. If not, shut it down. NOT FIT FOR PURPOSE.

Elaine · 29 August 2023

★★★★★ 5/5

Trustpilot

An act of kindness!

Hello, I went to this Post Office today to return an item, I’d not checked the closing time, but, thought I’d check the sweets/tobacco section, there was a young man there who straightaway said he’d process my return!

Suzel · 7 May 2026

★★★★★ 1/5

Trustpilot

4 calls and 3 hours later…..

Started trying to sort a car insurance claim out at 9.30 this morning first person I spoke to “Andrew” couldn’t find my claim and sounded like he was in a wind tunnel. Call no2 sounded like a sulky teenager I have absolutely no idea what he mumbled it didn’t matter anyway cos he put me on hold then cut me off…ho hum. Call no3 “Ian” on switchboard tried to help, I’ll put you through to claims, even though I’m not suppose to…didn’t matter anyway as cut me off. The one star I have given is because Darren actually helped me even though cut me off when trying to put me through to the underwriter. Three hours of my life I will never get back.Anyway moral of the story DO NOT GET YOUR INSURANCE THROUGH THE POST OFFICE JUST LET THEM SELL YOU STAMPS AND POST YOUR LETTERS FOR YOU

Kim · 28 August 2023

★★★★★ 1/5

Trustpilot

Unable to send parcel to Deployed Armed services as staff did not what to do

Today I visted the Barnstaple post office within WH Smiths. To post a parcel to post for my son who is serving for HM forces on deployment. The parcel was labled as per the instruction on your web site and I had already completed and attached a customs form. I waited in line as the instructed by your employee by the self check out. I was unable to post the parcel as the person behind the counter did not know what to do with a BFPO number. She tried to get hold of her manager 'Mark' but he did not answer her and the person managing the self check out did not know what to do either. Its disappointing that the Post Office are not supporting our Armed Forces who are away doing their part for our country as are failing to train the staff sufficiently to allow us to get parcels for them.

Rebecca · 26 August 2023

★★★★★ 5/5

Trustpilot

Always the best experience

I have used Post office at 14-16 Orford Avenue, Thorneywood NG11 8GY many times and I am always touched by the way it is run. There is this guy that is usually runing the place and he is so helpfull non itrusive. Treating people with upmost respect. I respect him back. Thank you for your service.

Michal · 29 February 2024

★★★★★ 1/5

Trustpilot

post office bank it’s scam

Please do not use post office bank I do feel that this bank it’s scam I have been paid to my post office account since may nearly 4 months I can’t get my money back and they can’t provide me with the correct reference number, to locate my money they keep saying that they will send me the reference number I never received anything and I manage to speak to manager same story still now nothing and I told them that I’ll never stop until I receive my money in full I do work hard to get paid and my money has been disappear what type of bank is this your own money is not even secure to the bank you trust

Mr · 25 August 2023