Every review we hold for the Rochester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRegal Lettings have always been helpful, one of the better agencies we have dealt with as a Landlord. Lucy, Charlotte and Richelle have provided a seamless service in reletting our Property to a very nice couple, thank you all. Lucy has worked over and beyond and kept us informed all the way through in a professional manner. It's been a pleasure dealing with Lucy and her colleagues.PositiveResponsiveness, Quality, Professionalism, Value
Robert · 22 June 2021
Agent replied · 21 June 2024
Many thanks for the great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had an amazing experience, so quick and supportive, they are unique in their services, I recommend them again and again
Thelma · 13 February 2025
Agent replied · 10 August 2025
Thank you for taking the time to leave us this tremendous 5* review and recommendation Thelma. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCharlotte is amazing!!!
helped us at every step along the process, really friendly and always happy to help when possible. Would recommend Charlotte highly.PositiveQuality
Joe · 28 August 2020
Agent replied · 21 June 2024
Thank you for your 5* review and recommendation! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleA very good agency. They really take their time to understand their clients and provide them with excellent services, irrespective of the background of their client. They have very professional staff who really understand their job.
B · 28 April 2024
Agent replied · 24 December 2024
Thank you for your 5* review BRIGHT BERKO. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA very good agency. They really take their time to understand their clients and provide them with excellent services, irrespective of the background of their client. They have very professional staff who really understand their job.
BRIGHT · 22 April 2024
Agent replied · 21 June 2024
Thank you for your 5* review BRIGHT BERKO. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have had the pleasure of dealing with Lucy who has been absolutely fantastic at finding me a new property to rent. From the beginning of my search until getting my keys she has gone above and beyond to help me and keep me informed at every stage. I would recommend Regal Lettings, and Lucy in particular to my friends and family.PositiveResponsiveness, Quality, Professionalism, Value
Jo · 22 June 2021
Agent replied · 21 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleHave been using Regal Estate Lettings for the last 17 years, since relocating to Dubai. Recently been dealing with Lauren & Billy and they both give an exceptional service, managing and reletting my property in an efficient manner.
David · 24 December 2023
Agent replied · 21 June 2024
Hi David! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleRochester regal team helped so much with my move. Being a first time tenant I was very apprehensive. But the team made it stress free and updated me throughout. Would highly recommend.
Claire · 22 April 2024
Agent replied · 21 June 2024
Thank you for your excellent recommendation and 5* review Claire. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEveryone we spoke to was very helpful and lovely, they made the whole process feel smoother and kept us completely in the loop. They’re a wonderful team of people
Chloe · 22 April 2024
Agent replied · 21 June 2024
Thank you for taking the time to leave us this tremendous 5* review Chloe Gowton. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was very nervous looking for a new home due to my circumstances but Regal Lettings, both Tony & Emily have made me feel very happy and assured me the whole way through the set up. I also loved the little robot app that helped me set up my bills so I have had no stress. Very easy and friendly. Would highly recommend.
Emily · 22 June 2020
Agent replied · 21 June 2024
It is brilliant to read another 5* positive review for our local team. Thank you for taking the time to leave us your comments. Best wishes, Scott
★★★★★ 5/5
GoogleThank you so much for all of your help Harry Milner, we love our new home! You have been so helpful and responsive throughout the whole process. All of my questions were answered and the actual set up and welcome pack is fantastic. I will definitely be recommending you in the community. Thanks again.PositiveResponsiveness, Quality, Professionalism, Value
M · 28 August 2021
Agent replied · 21 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been very happy with my recent experience. Natalie and Hayley have been very helpful and professional and found me tenants very quickly. Their quick, friendly and efficient service was much appreciated. I shall be using their services again.
Nigel · 22 June 2023
Agent replied · 21 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent, friendly, helpful, professional. Thank you Tony and all at Regal, Best wishes, Mark & Leonor x
Mark · 23 June 2018
Agent replied · 21 June 2024
Hi Mark and Leonor
Thank you for leaving this review. I am delighted to hear that Tony and the staff have done such a great job. I will make sure your comments are fed back to them as it sounds like they have earned those 5 stars!
Kind regards, Chris
★★★★★ 5/5
GoogleWe have found our nee rental home through regal, they where amazing at keeping us updated on the processes and all the information we needed to be able to get the house, we highly recommend :)
Ellie · 22 June 2023
Agent replied · 21 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks to the Regal team in Rochester (Billy & Samuel) for their efficient and professional service in helping me find a suitable new tenant very quickly for my property, much obliged!
Martin · 25 September 2023
Agent replied · 21 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from start to finish. My house was let from 1st viewings at a competitive rate. No hiccups, smooth from the beginning.
Josie · 23 March 2024
Agent replied · 21 June 2024
Thanks Josie Robins for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely outstanding, from start to finish,very helpful,took us a long every step of the way to make it easy.
Lisa · 31 May 2024
Agent replied · 21 June 2024
Hi Lisa, thank you for your kind words! We are thrilled to hear about your positive experience with us. Our team is dedicated to making the process as smooth as possible for our clients. We appreciate your feedback and look forward to assisting you in the future.
★★★★★ 5/5
GoogleGreat service provided.
Dimmy · 25 January 2025
Agent replied · 9 October 2025
Many thanks for your marvellous 5* review Dimmy. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBilly,luaren and all the team and excellent people, good customer service and lovely attention to customers. I love it and thanks for everything
CHUKWUKA · 22 February 2024
Agent replied · 21 June 2024
Thank you for leaving us your superb 5* review Chukwuka. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat communication and knowledge been using Regal Rochester for some time now and always on the ball. Cannot fault the team
Bill · 23 March 2024
Agent replied · 21 June 2024
Bill James thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleClear, precise, and effective communication from Lauren and Billy. Thanks for a great service.
MBA · 28 July 2024
Agent replied · 27 August 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommended - definitely worth 5 stars - all the team @ Regal are great, striving to provide the best service; always friendly and professional throughout the whole process.
Tina · 27 July 2023
Agent replied · 21 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLovely experience with Lauren and Billy. Very friendly and professional. Very efficient, kept good communication throughout and helped a lot expediting the letting process. Highly recommend.
Mavis · 25 September 2023
Agent replied · 21 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been with Regal for over 20 years and have always been happy with their service.
Sarah · 23 March 2024
Agent replied · 21 June 2024
Thank you for taking the time to leave us this amazing 5* review Sarah Markopoulos. Kind regards Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
