Trusted Agent profile

Regal Estates reviews

★★★★★ Excellent

170 reviews across 2 platforms

157 High Street, Rochester ME1 1EL

Regal Estates's Rochester office at 157 High Street is rated 4.8 out of 5 across 170 reviews on two platforms, including 169 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.

Google logo

4.8 / 5

169

Reviews on Google

This office

Yell logo

1.0 / 5

1

Reviews on Yell

This office

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Regal Estates. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Rochester office, from every platform, shown as written. First names only.

4/5

Google

Billy and the team were great in keepong me updated and let my property in good time. I would recommend Regal

Janet · 13 August 2024

Agent replied · 27 August 2024

Thanks Janet for your great recommendation and review. Best wishes, Lucy, Customer Relations.

5/5

Google

My experience with regal lettings agent was amazing and Samuel (letting negotiator) was awesome, he was understanding and helpful with the whole progress; from the viewing to get the keys to the house. Billy was a star too.

Juliet · 26 August 2023

Agent replied · 21 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

This review is for Lucy. Honestly she is amazing! Very helpful when I was so desperate looking for a house. She made sure I got the right house for me and my kids. She is very professional and quick with response. My moving experience was very easy and stress free. Thanks to Lucy .PositiveResponsiveness, Quality, Professionalism, Value

Lateefat · 22 June 2021

Agent replied · 21 June 2024

Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Our experience with Regal Estates Letting Agents has been absolutely amazing. Hayley has been incredible throughout, firstly by finding us our perfect home, secondly for being polite, professional and all round approachable in every way (even when we were calling multiple times!) And finally for getting everything done so efficiently for us. The list can go on. Would recommend to everyone, made a very stressful experience so easy, thank you Regal

Amy · 22 June 2023

5/5

Google

Our experience with Regal letting agents has been amazing! Hayley was so lovely, professional and gave us great communication throughout the whole process. Natalie was amazing too when we spoke with her. Whole process was smooth and stress free.

Chelsie · 22 June 2023

Agent replied · 21 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Very good experience with Regal Lettings. Lauren and Madison were perfect from the beginning to the end of the process.

Mathieu · 9 September 2025

5/5

Google

I have an amazing experience with Regal. Professional and efficient service all the way! Hayley is very friendly, funny and helpful. She has been guiding me every steps to rent a nice flat. Highly recommend Regal :)

Ruth · 22 June 2023

Agent replied · 21 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

I engaged Regal Lettings to procure a new tennant for our apartment in Chatham. My first contact was with Lauren, who was most attentive, and interested. Lauren then passed my details on to Billy Newlands. Billy worked quickly, and most proffesionally, and soon gave me the choice of 2 tennants who were interested in renting our apartment for a year, as we had requested. Our tennants have now moved in. I would have no hesitation in recommending Regal lettings. I will be returning in a years time, to carry out the same procedure. Well done to all the team at Regal in Rochester High St. Les Homewood. Director. Sparmead Ltd.

Les · 25 October 2023

Agent replied · 21 June 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

It couldn’t have been better, my personal experience is outstanding, convenient, and lovely. Thanks to Amanda from Regal lettings - Rochester for making my attempts to find a new flat that is exactly what I needed an absolute easy thing. Her kindness, and professionalism are highly appreciated. I totally recommend them for their excellent services. Best wishes.

Motassem · 22 June 2020

Agent replied · 21 June 2024

Thank you for your wonderful 5* review, It is great to read that you are more than happy with the service provided by our local team. Kind regards, Scott

5/5

Google

I just wanted to congratulate Billy Newlands on the very professional and super quick manner he let my house. He made the whole process very easy from a Landlord perspective based overseas. Always responsive to any queries I had took the time to give support with leases etc. That quality of service is very rare these days thank you. I for one very much appreciate it. Thank again and look forward to working with you in the future. Brigid

Brigid · 25 October 2023

Agent replied · 21 June 2024

Many thanks for your marvellous 5* review Brigid. Best wishes, Lucy, Customer Relations.

5/5

Google

Regal Lettings Rochester is amazing and could not fault them! We can not thank Charlotte enough for everything she did for me and my partner. She was always there to answer the phone and answer my million emails! Please use regal Lettings in Rochester you won’t be disappointedPositiveResponsiveness, Quality, Professionalism

Lucy · 22 June 2021

Agent replied · 21 June 2024

Thank you for your 5* review and recommendation! Best wishes, Scott @ Customer Relations.

5/5

Google

Regal Estates Rochester professionalism is top notch they found me a house to make a home. Thank you Hayley for making sure I got the best. I will recommend them all the way.

Olanrewaju · 22 June 2023

Agent replied · 21 June 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

People at Regal Estates Letting are the best Now let’s talk of the lady that was assigned to me Niamh, she’s so professional and friendly She soft spoken always ease my worries each time. Thank you all so much I highly recommend!

Abimbola · 16 March 2026

1/5

Google

I really do not recomand this , after they give you a proprietary, they not answer at the phone, at email, you not resive help never. They hurt come 2 per yers to check , when you said what problem have they not do nothing!

Angela · 26 March 2025

Agent replied · 25 May 2025

Hello Angela, Thank you for sharing your feedback with us. I'm sorry to hear about your … More

5/5

Google

Very great experience with Regal Estates Letting Agency. Hayley was extremely helpful , always kind and helped me finding a beautiful Flat. Highly recommended 👌 thank you for your service. …

Deak · 22 June 2023

Agent replied · 21 June 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Lauren and Billy were nothing but professional and did a great job of reletting the property

Roy · 22 May 2024

Agent replied · 21 June 2024

Thank you for your kind words, Roy! We are delighted to hear that Lauren and Billy provided you with a professional service and successfully re-let the property for you. We appreciate your feedback and look forward to assisting you in the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Wow! Lucy was amazing in making the journey for me and my partner getting our first place so easy. anytime we needed her she was there for us. I could not recommend anyone more professional and gave that extra personal touch for us. I would strongly recommend.

Lee · 22 June 2021

Agent replied · 21 June 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lisa, Customer Relations.

5/5

Google

They were wonderful. Everything went seemless despite my tight schedule. It was such an amazing experience

Mobolaji · 23 March 2024

Agent replied · 21 June 2024

mobolaji leigh thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I rent my home through this company, and I couldn't of had better help! We hit a bump in the road and they helped me out massively and we're so quick and accommodating. Couldn't recommend more. A special thanks to Amanda and Emily at the Rochester branch

Kay · 22 June 2020

Agent replied · 21 June 2024

Thank you for taking the time to leave us this excellent review, it's great to see that the Regal Lettings team were once again able to provide their proven, 5* service! Thank you for the recommendation. Best wishes, Lucy.

5/5

Google

I'm absolutely delighted with my experience working with Regal Lettings to secure a place. Lauren, in particular, was amazing, she simplified the process, provided unmatched flexibility and responsiveness, and displayed unparalleled professionalism. I dare say this is the best experience I've had with a letting agency. And the welcome pack was the icing on the cake.

Adetutu · 28 July 2024

Agent replied · 27 August 2024

Thank you for leaving us your superb 5* review and thank you for your kind words Adetutu. Best wishes, Lucy, Customer Relations.

5/5

Google

Viewings for property were handled well and property let quickly. Paperwork was simple to complete and without any issues.

Richard · 24 November 2023

Agent replied · 21 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Extremely helpful to me helping finding and securing my rental apartment that I can now call home …. Thank you Haley and Louise xx

TS · 22 June 2023

Agent replied · 21 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I highly recommend this agency for their great service. Lauren and Billy, in particular, have been very helpful, providing support throughout the entire process. I am thoroughly satisfied with the quality of service I received, and I would gladly work with them again in the future.

Yuliya · 28 October 2024

Agent replied · 11 November 2024

It’s really lovely to read another 5* review and recommendation Yuliya. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.

5/5

Google

I had a great experience with Regal Lettings and Niamh in particular. She moved quickly, getting a viewing set up within a couple of days of my enquiry, and the communication throughout the process was very friendly and professional. I’d highly recommend Regal and Niamh.

Kayne · 20 November 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Regal Estates's Google reviews

Questions about Regal Estates

How many reviews does Regal Estates have?

Regal Estates's Rochester office has 170 reviews across two platforms: 169 on Google, 1 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Regal Estates's rating?

Regal Estates is rated 4.8 out of 5 across all 170 reviews, and 4.8 out of 5 on Google from 169 reviews, checked 9 October 2026.

Has Regal Estates won any awards?

Yes. In The Trusted Agent 2026 awards: Regal Estates, Rochester won Trusted Agent.

Where is Regal Estates's Rochester office?

Regal Estates, 157 High Street, Rochester ME1 1EL.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.