5/5
Amazing service, every aspect of the letting process was stress-free. Niamh was very courteous, professional, friendly and polite in all her dealings. Amazing team I must say
Trusted Agent profile
★★★★★
170 reviews across 2 platforms
157 High Street, Rochester ME1 1EL
Regal Estates's Rochester office at 157 High Street is rated 4.8 out of 5 across 170 reviews on two platforms, including 169 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Regal Estates. Each award is assessed separately from the review sites.
Every review we hold for the Rochester office, from every platform, shown as written. First names only.
5/5
Amazing service, every aspect of the letting process was stress-free. Niamh was very courteous, professional, friendly and polite in all her dealings. Amazing team I must say
5/5
Olivia was very helpful managed to move in very fast and customer service was amazing no complaints at all
5/5
I had a brilliant experience with staff member Madison Stanton-Tilbury who helped me with letting my new property. Nothing was too much trouble, she kept me informed with everything along the way and was very professional and super helpful even checked in aftrr our move in date to see if we needd anything and how it was going. Thankyou so much for all your help Madison
5/5
Jayley was very friendly and thourgh when we first looked at wauldham house to rent , she explained the whole process of renting and had been a great help while referencing was going through. I would recommend Jayley she is a great estate agent .
Many thanks for your excellent recommendation and 5* review Michaela Strudwick. Best wishes, Lucy, Customer Relations.
5/5
We rented a property with regal estates back in November, we only had 2 weeks to find a property and Amanda was so helpful and went above and beyond to make sure we moved in time. From start to finish everything run smoothly with great communication. Amanda was also so accommodating with times to meet our needs , lovely friendly and Professional. Amanda is a real asset to this company. I would highly recommend regal estates to anyone !
Thank you for your kind comments and wonderful 5* review! I will of course make sure that your kind words are passed on to our local team. Best wishes, Scott (Customer Relations)
5/5
Would just like to say that Harry is amazing we have been looking for a property for a while now and Harry was on the ball called to let us know that there was something we might like checked in to see if we may of found somewhere by the end I felt like Harry was my friend best customer service I’ve ever received from a estate agents !! Thank you again Harry x
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
I only have one rental property with Billy and his team, I find them all professional polite and knowledgable in the rental market, with great communication and easy to work with.
Many thanks Mick for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
Madison and Lauren were fantastic throughout the whole process, really helpful, professional and friendly. Would highly recommend this estate agents.
Thank you for your kind words! We are thrilled to hear that Madison and Lauren provided excellent service and were helpful, professional, and friendly. We take pride in providing top-notch service and we appreciate your recommendation. Kind regards, Lucy, Customer Relations.
5/5
Lauren and team provided amazing customer service to us and got us a place that matched our specification. They were always quick at providing responses to our questions. The contract signing was done with great ease. I will not hesitate to recommend Regal Estates Letting to anyone.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
Lauren and Billy were great in managing our new tenancy in Rochester from start to finish, with great communication. We look forward to trying out some of their recommendations after moving in.
Hi Glen, thank you for sharing your positive experience with Lauren and Billy at Regal Estates Letting Agents Rochester. We're delighted to hear that they provided great communication and helpful recommendations. Best wishes, Lucy, Customer Relations.
5/5
Lucy has been amazing and very professional in helping me secure a tenant for one of my apartments. Providing quick and detailed responses to all enquiries regarding the letting service. Overall, I are very pleased with the service she provided and have given her another instruction to let an apartment in the same building which she will start marketing next week. A pleasure doing business with her.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
A big thank you to Amanda for making the letting of my property so smooth. I was moving agents and walked the high street, and as soon as I started talking to Amanda I knew this was the one, she was so bubbly and friendly. I am so happy to of found her, as I am Emily too. They make a great team. I am a happy landlord. Karina Robinson.
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
5/5
Lucy from Regal has gone over and beyond to help me and my partner find our first property, her professionalism has been outstanding and keeping us informed every step of the way not matter how small a detail it is. Couldn't fault the service she has provided us and would recommend her to anyone. Thank you Lucy your a gem. Kerrie and LeePositiveResponsiveness, Professionalism
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lisa, Customer Relations.
5/5
The entire team at Regal Lettings were so helpful in every aspect of our property search- I couldn’t recommend them more :)
Many thanks for your fantastic 5* review and recommendation Sophie. I will of course pass on your kind hearted words to our Rochester branch. Best wishes, Lucy, Customer Relations.
5/5
Billy and Lauren have been amazing in finding me tenants and renting my properties out for me. Whenever there is an issue Billy and the team are always at hand to tackle any problem head on. No problem in recommending.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Regal Lettings were fantastic with my new place, Lauren and Madison both going over and above to get everything sorted as smoothly as possible. Would highly recommend.
1/5
Lovely people to have a conversation with with regarding renting a property from but very deceitful and don’t uphold their responsibilities. If you seeking to rent or purchase a property from this agency make sure that the property has everything you seek and you revise the contract and any amendments be done prior to you signing any documents. Do not let the smile and how lovely they sound on the phone deceive you. Be 100% sure you in agreement with everything you are getting and it’s in writing. Even complaining won’t get you anywhere. So don’t waste your time and energy. Contacting your department was a waste of time. Show you all the evidence and acknowledge fault but yet won’t take responsibility. Horrible place to lease from
Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
Professional and Friendly staff, service was great from start to finish and Lauren was extremely helpful throughout the process.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
I had such a great experience letting my property through them. They are very professional in what they do and also very friendly. The process was very smooth from the time we met to finding a tenant and them moving in. This happened so fast! They help me a lot as a first time landlord with the paperwork I needed and since my property has been let I’ve had no issues so far! Great company to work with if you’re a landlord. Would 100%recommend!
Natural Vanesta thank you for taking the time to leave us this great recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
Professional and Friendly staff, service was great from start to finish and Lauren was extremely helpful throughout the process.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
Me and my partner would love to say Thank you to Hayley who was the one who has helped us with such a smooth process and kept us updated through it all! She was not only polite and kind but very understanding aswell!!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
Had a really positive experience moving in to our first place together. Special mention to Billy who answered all of our questions and was really superb!
Thank you for your thoughtful 5* review Hannah and Kevin! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Billy and Lauren made my experience with Regal Estates worth it. I had a very interesting experience at Regal Estates… they got me a befitting accommodation and made the whole process seamless. Big ups guys 👍
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
I can highly recommend Regal Estates Lettings, not only for their professionalism but also for their carrying approach. The Lettings is run with a heart, they will go and beyond for you to make your move in as pleasant as possible.
Thanks for the excellent recommendation, 5* review and your kind words! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Regal Estates's Rochester office has 170 reviews across two platforms: 169 on Google, 1 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
Regal Estates is rated 4.8 out of 5 across all 170 reviews, and 4.8 out of 5 on Google from 169 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Regal Estates, Rochester won Trusted Agent.
Regal Estates, 157 High Street, Rochester ME1 1EL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.