5/5
GoogleJames was friendly and made the process very simple. He is always quick at responding to emails and he represents RedDoor Homes well.
Trusted Agent profile · Rochester
Red Door Homes Rochester reviews
★★★★★
238 reviews across 3 platforms
143 High Street, Rochester, ME1 1EL
Red Door Homes's office in Rochester, at 143 High Street, is rated 4.4 out of 5 across 238 reviews on three platforms, including 234 Google reviews rated 4.4.
Reviews
Every review we hold for the Rochester office, from every platform, shown as written. First names only.
Google1/5
GoogleAwful! Just awful! There is no words to describe this money grabbing firm. They are rude and untrustworthy liars. They are the modern day robin hood... It's all about money money money with them. Avoid at all costs!!
Agent replied · 16 June 2024
Hi Rose, Sorry to hear you have had such a bad experience. I cant find any reference to look into what has happened. I take all issues extremely seriously and personally look into them to hopefully resolve any internal issues. Please email me personally at andy@reddoorhomes.co.uk or call me on the office number 01634 757750 so i can look into what has gone wrong on this occasion.
5/5
GoogleI’d give ten stars if I could. Red door was the only estate agents I had communicate with me quickly and Ali really eased all my stress in moving. I cannot thank you enough.
5/5
GoogleRed Door Homes is an amazing estate agents. 100% would recommend. and as for James… i’ve never encountered someone with such love for their job, he was extremely helpful with every part of our moving process and made the experience incredibly streamlined. thank you james. 10/10
5/5
GoogleSimply the best! I recently sold my house and bought a new one with Reddoor Homes and it was wonderful. Andy especially was very helpful for the past two years throughout our journey and never gave up on us. The whole team was amazing and extremely attentive and helpful and will do their best by you. Recommend to anyone who is in need of selling their homes and buying a new one.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 16 June 2024
Thank you for the kind words. I can honestly say it's been the most fulfilling and enjoyable purchase and sale ive been involved with. It's been great getting to know you and your family and look forward to having dinner once we are out of lockdown.
5/5
GoogleAli has been great in helping us secure our home promptly and with lots of help along the way. We are very grateful to be looked after so well. Definitely recommend !
5/5
GoogleWe recently entrusted Red Door Homes with the management of our property, and the experience has exceeded our expectations from the very beginning. The team, led by Caroline during the initial discussion, showcased a level of professionalism and dedication that made the entire process seamless and stress-free. A special acknowledgment goes out to Sheree, Sarah, and Jessica from the property management team for their outstanding work. Before our new tenant moved in, there were a few issues that needed attention, and these ladies went above and beyond to resolve them. Their commitment to addressing these matters showcased their expertise and genuine dedication to ensuring the best possible experience for both property owners and tenants. Sheree, Sarah, and Jessica demonstrated exceptional problem-solving skills, working tirelessly to overcome obstacles and ensuring that everything was in perfect order before the tenant's move-in date. Their efficiency and attention to detail were truly commendable. The overall service provided by Red Door Homes has been nothing short of excellent. From the initial discussions to property viewings with James who himself maintained professional and excellent customer service, and the dedicated efforts of the property management team, every step of the way has been marked by professionalism and a customer-centric approach. We would highly recommend Red Door Homes for any property management needs. The team's commitment to excellence, sets them apart in the industry. If you are looking for a reliable, efficient, and customer-focused property management service, Red Door Homes should be your top choice. We are genuinely grateful for their outstanding service and look forward to a continued positive relationship.
5/5
GoogleI have been a tenant with Red door for quite a few years now and the level of service throughout has been exceptional. I could not recommend a more professional team to help you during your renting process and tenancy . I have rented for many years and RedDoor have been the best estate agents I have rented through by a long mile . Super friendly helpful and on the ball !
5/5
GoogleRedDoor have been such a warm and friendly team. Maintenance has always been dealt with well and correspondence is quickly responded to. The team are always helpful, specifically Jess and Sarah have been happy to assist. Thank you for all the hard work you put into looking after us.
Agent replied · 16 June 2024
Thank you for your kind words! 🌟 We strive to create a warm and friendly experience for our clients, and we're glad to hear that you've felt that. Our maintenance team works diligently to address any concerns promptly, and our communication is always a priority. We're here to keep providing excellent service and looking after you. 🏠 …
5/5
GoogleVery smooth and swift
Agent replied · 9 September 2025
Thank you for your feedback, we're glad to hear the process was smooth and efficient for you. Always happy to help!
5/5
GoogleRedDoor were very professional and always answered our calls. We had a very stressful move with a long chain but Keely kept us updated regularly and kept chasing the chain and we did complete on the 30th June and avoided paying stamp duty. Would highly recommend them.PositiveProfessionalism
5/5
GoogleRecently purchased a property through RedDoor and it could not have been any easier. From start to finish they were so easy to deal with, especially with the help of Ali and Keely who were both incredibly helpful and patient during a difficult time with mortgage rates etc. Thank you once again!
Agent replied · 16 June 2024
Thank you You were a pleasure to work with, and congratulations on your new home
5/5
GoogleOur agent James was professional and it was such a quick turnaround. Could not rate these guys any better!
5/5
GoogleRed Door Homes are so reliable. Keely kept us informed and updated all the way through the sale of our property. She chased solicitors and gave weekly updates throughout. Totally approachable company that has pleasant and efficient staff that are always ready to help. Thoroughly recommended for rental and sales.PositiveResponsiveness, Professionalism
5/5
GoogleJames was really helpful, I would strongly recommend this estate agency
5/5
GoogleExcellent customer service skills and very approachable. James is great!
5/5
GoogleAli Lewis was an absolutely fantastic guide for my 2 viewings in Canterbury. Insightful about the area, helpful regarding the properties & expectations and above all else lovely to talk to!
5/5
GoogleWe had a major issue (water leak) while Anna was showing people around another apartment. She was absolutely amazing, called and got an engineer over (quicker than my own landlord) and was able to shut off the water supply. Couldn't have asked for more professionalism!PositiveProfessionalism
5/5
GoogleGreat team to work with. Always friendly and ready to help. Thanks to Keely for payments on time 🙂 …
5/5
GoogleKeeley was a fantastic help to me as I sold my first property. She was prompt and communicative, patient and understanding. I felt fully confident that Keeley was the right person to help me and her professionalism throughout was greatly appreciated.
5/5
GoogleKeely was outstanding, very kind, helpful and always tried to provide me with good news! The process took longer than expected due to the pandemic, even so Keely was continuously there to reassure me with a kind yet professional manner.PositiveProfessionalism
5/5
GoogleFirst experience of RedDoor homes, very pleased with my purchase Keely at the progress team was very informative, always keeping me updated and in regular contact, making it less stressful for me. Highly recommended. Thank you
Agent replied · 16 June 2024
We're absolutely thrilled to hear that your first experience with Red Door Homes was a positive one! Thank you for sharing your feedback. We're glad that Keely and the progress team could provide you with the necessary information and support throughout the purchase process, making it less stressful for you. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Congratulations on your purchase, and thank you for choosing RedDoor Homes!
5/5
GoogleI've had my letting agent Ali Lewis for two years now and she's been absolutely lovely and extremely helpful both times I've rented with this agency. With the current house that I am living in right now she's gone above and beyond to help us find a property, move our belonging and move in in less than two weeks. Truly a life saver.
5/5
GoogleWe have recently been dealt with by James with renting our first property and I couldn’t be happier with his service. He was very professional and helpful with getting us moved in as quickly as possible. Thank you so much!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Red Door Homes Rochester
How many reviews does Red Door Homes Rochester have?
Red Door Homes's Rochester office has 238 reviews across three platforms: 234 on Google, 1 on Facebook, 3 on Trustpilot.
What is Red Door Homes Rochester's rating?
Red Door Homes Rochester is rated 4.4 out of 5 across all 238 reviews, and 4.4 out of 5 on Google from 234 reviews.
Where is Red Door Homes's Rochester office?
Red Door Homes Rochester, 143 High Street, Rochester, ME1 1EL.
