Red Door Homes Rochester reviews

★★★★★ 1/5

Google

Astoundingly awful. While the people I have spoken to on the phone sound genuinely friendly, the operation processes at this branch are horrendously disorganised. I was scheduled to see a flat, arrived on time, only to discover that the tenant hadn't been reminded about the visit (arranged a week earlier). With a 5+ hour round trip with a small toddler, I travelled from the outer reaches of London to be there, only to be told "sorry for the inconvenience, I'll try to do something for you" and then never heard back from them. No response to email, no phonecall to reschedule, no apology. That said. The estate agent I did meet, was a decent guy, with lovely manners, but had been enlisted from the rentals department as there was nobody else available. This wasn't even the person I was supposed to be meeting, which suggests that the telephone confirmation I initiated, must have reminded them of the meeting. Many of the estate agents were on holiday, including the one to whom I'd originally spoken. I slipped through the cracks of their flimsy operational procedures. However, and this is the worst part of it, nobody has taken ownership, or tried to rectify the situation. Absolutely everyone I have been in contact with, conveniently is passing the buck. Lazy. As a property owner trying to sell through Red Door, I wouldn't be happy to entrust my assets to such a disorganised operation. No matter how much of a seller's market this is, this sort of estate agency seems to rely on fluke, alienating their own customer base (reading the other reviews too). As a buyer, I think customer service is great. However a nice smile and a polite word can only take you so far at the surface. When things go slightly awry and everyone runs off "scatter!" you stop and wonder how they would react if something more serious were to happen. Those who cannot be trusted in small matters, cannot be trusted in large ones either.

Jock · 18 June 2016

★★★★★ 5/5

Google

This company have managed my property for a few years, and I have no complaints at all. I've always had responses to queries/concerns quickly, be it by email and/or phone contact, with specific mentions for Stephanie, Caroline and Sophie. The company have been very attentive to my tenant, and likewise to me as the landlord, something that is much appreciated being an "accidental landlord". Furthermore, Red Door Homes kindly took instruction to sell my property with the existing tenant in situ, and have handled the transaction professionally, marketing the property well, arranging viewings, and overall have made it incredibly stress free for me. So on both fronts, (managing a rental property on my behalf for a few years and then selling the same property) I have been very impressed and highly recommend.

Dan · 18 June 2016

★★★★★ 1/5

Google

this is one of the worst companies in the medway area. my sister rented a place from them and it has been one big problem or the other. they don't return phone calls, they don't do any repairs, they make appointments and don't keep them. she was without hot water and heating for over 3 months and they didn't want to fix it. She lost half of the electricity in her house and they told her they were under no obligation to fix it. The bathroom has a leak in it and they have refused to fix it. I don't know how anybody in their right minds would use them. Tenants beware!!

K · 19 June 2015

★★★★★ 1/5

Google

Having to fight to get my tenancy back via DPS. A year with them after 6months couldnt leave quick enough.

Lawrence · 17 June 2023

★★★★★ 5/5

Google

I like to take this opportunity to thank keely for updating me on a weekly basis of the sales progression of my property and to liase with the buyers and Solicitors on my behalf. i will deal with RedDoor Homes again for my future house purchase and lettings. Thank you for everyones help at RedDoor Homes and thank you once again for the smooth sale of the property.

Ying · 17 June 2021

★★★★★ 5/5

Google

As a landlord, working with the team at RedDoor Homes has been a pleasure. They actively manage the property and I highly recommend them for reliable and professional service.

Setur · 24 September 2024

★★★★★ 5/5

Google

Happy with the service from red door homes the staff were always very helpful and very professional and return calls. If i needed property in the area again to I wouldn't hesitate in contacting them

Ian · 10 June 2024

★★★★★ 5/5

Google

Sophie was responsive, helpful and instrumental in helping me get completion. RedDoor were also extremely helpful dealing with some minor repairs needed.

Mike · 17 June 2020

★★★★★ 4/5

Google

I had a very comprehensive and informative valuation visit last week from Luke of Red Door Homes who provided me with examples of similar properties in my area and even in my road that have sold recently and what they sold for - no pushy sales talk or pressure to sign up straight way either. This has made me feel more confident about taking the next scary step of putting my house on the market.

Ibalisticsquidjr · 18 June 2017

★★★★★ 5/5

Google

Smooth and effective service throughout. I was kept updated on progress and any questions were answered quickly.

Steven · 17 June 2023

★★★★★ 5/5

Google

RedDoor have been professional and extremely proactive in promoting our property and seeking a buyer, Including working within the strict guidelines of the COVID19 Lockdown…..Even though we had some setbacks, the team acted professionally and their quick, creative thinking meant that we managed to secure a sale...Highly recommend them for the personal service and would definitely appoint them again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Jason · 17 June 2021

★★★★★ 5/5

Google

Great service from Anna, over a long period of time.

Paul · 19 November 2023

★★★★★ 5/5

Google

Fantastic team really helpful guides us all through the process thank you Anna Keeley and teamPositiveProfessionalism

Lou · 17 June 2021

★★★★★ 5/5

Google

Sophie was very professional throughout the transactions, kept us informed the whole time. very happy with the service we received.

Bobby · 17 June 2020

★★★★★ 5/5

Google

Having worked in the property industry for over 30 years, it was a pleasure to deal with Ali of RedDoor Homes, she was very helpfully and knowledgeable whiles dealing with a student let for my Granddaughter. Highly recommended.

Kevin · 19 November 2023

★★★★★ 5/5

Google

I would like to share my experience,something that couldn’t think is possible to rent a house in less than one week,but this agency was super fast. I met Anna the agent,she was prepared with everything,the house is lovely just refurbished,like she told me when I called to the agency.Sow if you need professional work,faster and people who love them job go to RedDoor House

Georgiana · 17 June 2020

★★★★★ 5/5

Google

The team at RedDoor are fantastic. Amazingly helpful, knowledgeable and friendly. Highly recommended for both sales and lettings having had great experiences all round over several years. 👍👍👍 …

Ben · 18 March 2024

★★★★★ 5/5

Google

Just finished my last transaction with RedDoor after some years. During that time all the staff have been very professional , always reachable. Keely handled the sale of my property and kept in touch with me by phone and email on a regular basis updating me on the progress via both solicitors.PositiveResponsiveness, Quality, Professionalism, Value

Margaret · 17 June 2021

★★★★★ 1/5

Google

Worst letting agency ever terrible communication. Will happily take your money but any problems with your property and it will take them months to resolve. Avoid like the PLAGUE

Shirelle · 18 June 2019

★★★★★ 5/5

Google

Great service, Keely worked incredibly hard on a difficult sale but kept on the case and made sure everyone was updated accordingly, Jack did great with the photos and videos and Anna and Leah did brilliant on the initial sale. Great job by all. Thank you team :)PositiveResponsiveness, Quality, Professionalism, Value

Matthew · 17 June 2021

★★★★★ 5/5

Google

This was my first experience using red door estate agents I was very happy with the service I recieved from start to finish. keely drury was extremely helpful and professional and answered all my questions without fail I thoroughly recommend red door estate agentsPositiveProfessionalism

Heidi · 17 June 2022

★★★★★ 5/5

Google

great team and great service, will come back to them now

Parita · 26 September 2024

★★★★★ 5/5

Google

Great experience as a landlord and a seller. When we rented our property out through RedDoor they found a tenant for us in the first week of marketing. When we then sold our property they were so helpful, following up with our buyers and solicitors and keeping us informed every step of the way.

Richard · 17 June 2020

★★★★★ 5/5

Google

Great agency, lovely staff . I've been rented for 2 years with them, they solve most of the problems I have requested and I received all my deposit back at the end of the tenancy agreement. If I'll get back to rent a flat I will probably get back to them , thanks

Mario · 17 June 2020