Every review we hold for the Rochester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAfter seeing the way they treated my work colleague (a single mother) I can't say I would ever consider renting with them.
Josh · 18 June 2019
Agent replied · 16 June 2024
Hi Josh, Can I ask which property your issues relates to and the tenants name so I can look into it personally? It’s very difficult when some posts a review with no content and if they only know one side of a story. Please feel free to call me personally on 01634757750 as negative reviews are very damaging for small business and all of the staff that it employs
★★★★★ 1/5
GoogleThis is very unreliable company esspecially when it comes to checking your reference. They charge a lot of money and they don't provide a good service. I have been waiting for about two weeks for my referances to be checked and they have charged me almost £400. I was so disappointed when it came to the service.
Mariusz · 19 June 2014
★★★★★ 5/5
GoogleVery professional and super helpful. We were looking for a property to rent for our family and Anna Poole provided excellent service. We appreciate her help and everyone at RedDoor Homes so much. I will definitely recommend.
Petro · 17 June 2022
★★★★★ 5/5
GoogleSmall issue with communications but quickly investigated and resolved efficiently by Andy
Kevin · 17 May 2024
★★★★★ 1/5
GoogleEXTREMELY rude to me on the phone when I was just enquiring about a rental property I had seen advertised online
Christine · 19 June 2015
Agent replied · 16 June 2024
Hi Christine, I have personally listened to the call you made into the office via rightmove and can honestly say that the member of staff that you spoke to was polite and informed you that we do not accept housing benefit. Im sorry if this offended you but i feel its better to be short and to the point to save wasting your time. If you would like me to send you a copy of the call i would be more than happy to do so. Please call the office and i will arrange it with immediate effect.
Regards
RedDoor Homes
★★★★★ 1/5
GoogleNot easy search facilities
Heidi · 17 June 2022
Agent replied · 16 June 2024
Hi Heidi,
Sorry to hear the search facilities have let you down. Can you be a bit more specific please so we can look into getting this resolved ?
Regards
★★★★★ 1/5
GoogleAwful service. Too much money. Terrible all round. I would advice people to stay well away from this company.
Tom · 18 June 2017
Agent replied · 16 June 2024
Hi Tom,
Sorry you feel this way, I have checked all records here and can not find any outstanding issues or complaints on your file. I have also tried to call you to see if i can assist with any issues you may have but to no avail.
Please feel free to call me personally to discuss the matter further.
Kind regards
Andrew
★★★★★ 5/5
GoogleKeely & Sherrie very efficient and diligent, lovely to work with in our property dealings
Sharron · 29 January 2024
★★★★★ 5/5
GoogleOver the past three years, Reddoor Homes have been very professional in their dealings with me and my tenant.
• Professional staff
• Listening to clients
• Problem solvers
• Excellent record keeping
• Accurate, on time management delivery system.
• I will recommend you guys every time!
Roger · 11 November 2016
★★★★★ 5/5
GoogleOver the past three years, Reddoor Homes have been very professional in their dealings with me and my tenant.
• Professional staff
• Listening to clients
• Problem solvers
• Excellent record keeping
• Accurate, on time management delivery system.
• I will recommend you guys every time!
Real · 18 June 2016
★★★★★ 1/5
GoogleIf you like mould then you are in luck! Rent a house from red door
Jennifer · 18 June 2017
Agent replied · 16 June 2024
Hi Jennifer, i've checked you details on the system and can see you rented a property in Ordnance Street and vacated in 2015. I cant see anything on the record of there being mould reported, however mould is quite often caused by a property not being adequately ventilated. If this is reported we always try to work with both the tenant and the landlord to make suggestions to eliminate or reduce mould and condensation as much as possible. We use an online reporting system to ensure that all parties have confirmation of issues reported so we don't have problems like the one mentioned above. Please feel free to contact me directly on the office number if you would like any further assistance or for me to look into the matter further.
kind regards
Andrew Wicking
★★★★★ 5/5
GoogleI was happy with the way RedDoor Home handles issues and responding to calls and emails very professional 👏 thanks to you guys for making my dreams come true. …
Ben · 17 June 2022
★★★★★ 5/5
GoogleProfessional and responsive. All processes were done smoothly. Highly recommended.
Sadeque · 18 January 2024
★★★★★ 5/5
GoogleVery helpful every step of the way. Sophie Brett in particular kept me well informed of what was goin on at all times with my case. Would highly recommend this estate agents to anyone. Would 100% use again.
Jack · 17 June 2020
★★★★★ 5/5
GoogleRed Door Homes look after numerous properties and I have found the whole team very helpful and friendly. As a Landlord, I feel they give value for money considering the rental returns they get me are higher than their competitors. Would recommend them.
Steve · 28 August 2016
★★★★★ 5/5
GoogleKeely looked after our transaction very efficiently and proffesionally, regular updates and information issued. I would recommend without hesitation and will deffinatley be happoy to use Red Door againPositiveResponsiveness, Quality, Professionalism
Chris · 27 August 2021
★★★★★ 5/5
GoogleHelpful and very professional.
Ime · 17 February 2024
★★★★★ 3/5
GoogleReddoor provided excellent photography but communication was hit and miss, with lots of staff changes. Sophie however was very personable and helpful at the end of our 9mnth long house selling experience.
Victoria · 17 June 2020
★★★★★ 5/5
FacebookRedDoor are very experienced, knowledgeable and go the extra mile to provide the personal, caring service that really makes a difference. Thank you so much for everything, highly recommended!
Cathryn · 30 January 2021
★★★★★ 5/5
GoogleHelped us find our first home. Deal with any issues promptly and efficiently. Very friendly staff and the best value around. Will be sticking with them as we look for our next home for our expanding family.
Cearon · 18 June 2016
★★★★★ 5/5
GoogleFantastic customer service - everyone was really friendly and professional.
They made moving stress-free and were always willing to take all my calls!
Highly recommend - so much more personable than any other agent I've dealt with.
Lucy · 18 June 2016
★★★★★ 2/5
GoogleAverage tenancy management firm...landlord have to chase them down for rent monies. Reactive with information. Also beached data protection by inadvertently emailing me details about another landlords properties
Jordan · 18 June 2017
★★★★★ 5/5
GoogleWe have been using Red Door Homes to manage a few of our properties for a number of years and they are one of the best agents we use.
Steve · 19 June 2014
★★★★★ 5/5
Googlethe best customer service I've ever had ! Quick response and getting through all the procedures thank you ladies !
Dutu · 17 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
