Trusted Agent profile · Rochdale
★★★★★
2,316 reviews across 2 platforms
33 Middleton Gardens, Middleton, Manchester, M24 1AB, Rochdale, M24 1AB
Ryder & Dutton's office in Rochdale, at 33 Middleton Gardens, is rated 4.8 out of 5 across 2,316 reviews on two platforms, including 319 Google reviews rated 4.8.
Every review we hold for the Rochdale office, from every platform, shown as written. First names only.
5/5
TrustpilotA big thank you to…
A big thank you to Emmy,Michaela,Oliver,Amber,for there professional approach in getting our sale through would definitely recommend.
We appreciate your kind words! We are delighted our team's professional approach helped with your sale.
5/5
GoogleJust Like to say that without the ladies Elizabeth and Lisa Im sure we would still be chasing the buyers side , these ladies have gone above and beyond to ensure the stress free from start to finish prosses , Thanks Again ladies
Thanks Paul! Glad we could support you along the way.
5/5
TrustpilotExcellent and professional service from…
Excellent and professional service from all the team, but especially Michaela who helped brilliantly in what turned out to be a long drawn out process.
We're happy to hear that you received excellent and professional service from the team. We appreciate you acknowledging their help during the long process.
1/5
TrustpilotBest to Avoid this Estate Agency..
I was served section 21 notice just just after 6 months of renting the property, they claimed the owner wanted to sell and I offered to buy. They then came back to me that the Landlord is no more interested in selling and a family member was moving in. I eventually moved out. Alas, time to pay my deposit came, the agency and the landlord came up with various excuses to avoid paying back my deposit. By the way I am a very compliant tenant, paid on time, even emailed to ask them what my balance is before I moved out and paid every penny. I did not trash the property and the property was handed back the way we met it. I have a decent amount to purchase a property, emailed 2 of their sales team members already but will never even go near them as I am so disappointed in them right now.I am so so disappointed that they are trying to avoid to pay back my deposit with all tricks in the book. This is my money and I want it back fully.
Hi Jo, thanks for your feedback. We're unsure which property this relates to, could you please email Gareth.Hunt@ryderdutton.co.uk with the property details so we can look into this for you? Many thanks, Gareth Hunt - Lettings Director
3/5
TrustpilotDo your research
The whole experience has been saved by one member of staff Jenny.. Without jenny we would have moved estate agents and gone with someone else. We didn't have the best experience over all due to our buyer. However going forward , There needs to be an outline of what order the whole process happens and who deals with what . Viewings need to be confirmed, too many no shows these should be confirmed before hand to save unnecessary disruption on peoples lives and for the agent. There should be a pack to explain what a solicitor actually does and what the agents do. Jenny was finding out information before the solicitor she has been our saviour it needs to be outlined at what point the solicitor should be contacted and if it's purely down to the agent to sort everything, its easy to think you are the only customers they are dealing with but comunication is key, there were times we would send emails then all of a sudden we get one back with an update . Fridays seem to be the email day, everything seems to appear friday before close for the weekend so then another two days of not hearing anything ,we would not reccomend Holden smith (recommend by Ryder and dutton) do your research and check the past reviews. never again ! Too many directors and not enough knowledge on people skills / communication , looking at the reviews we were not the only ones having a bad experience with them . Jenny has basically done the solicitors job for them, every email sent from holden smith was actually done initially by the agent . this is our second house purchase its the most stressful life changing experience we have ever had ,we will not be doing it again. We all are experts at our jobs with out knowing it , selling and buying a house is not something everyone does daily , giving someone an overall good experience should be key. Explaining the following , who does what ? Time frames, We have constantly contacted jenny for updates. Make a day weekly for communication, saves a million emails backwards and forwards . pick a day and ensure all office understand the process your needs and expectations . Don't be loyal to local not always the best way .
Thank you Sam for taking the time to leave a detailed review and especially your praise for Jenny who will always work as hard as she can to get a property sale to completion. Buying and selling together can be stressful and especially frustrating when viewers do not show up. We do make sure that all viewings are confirmed via email and all viewers get a reminder text message on the day. It was lovely to speak to you this week and I hope you are fully settled in your new home soon. I have passed on your comments regarding the solicitors to our conveyancing manager and sales director as we always aim to improve and offer our clients the very best service we can. All the best from Helen and the Uppermill team.
5/5
TrustpilotSimply the best!
Simply the best and I wouldn't go anywhere else. Alice Rimmer and the staff at the Ashton branch are great to deal with, professional and totally on the ball. They sold mother's property within days of listing and then their Move Manager, Geraldine Marsden took over to very ably shepherd the sale to completion. That is such a valuable role because it saved me the hassle and worry of chasing people up.
Thank you for your kind review. We are delighted to hear that you had such a positive experience with our team. We are proud of our staff and their commitment to providing excellent service. We are thrilled to hear that you found our Move Manager to be so helpful.
5/5
TrustpilotGreat Service
Sarah Green was friendly, professional and patient. She went out of her way to help me out on moving in day, which I really appreciated. Sam was also really helpful and patient throughout. Plus, when I arrived Sarah presented me with not only the door key but a hamper of tea, coffee, biscuits, drinks and money off vouchers. I found all the agents personable, human and professional. Thank you.
Thank you for your kind words. We are delighted to hear that you had a positive experience with our team. We strive to provide exceptional customer service and appreciate your feedback.Gareth HuntHead Of Lettings
5/5
TrustpilotI sold my house via the Heywood branch
I sold my house via the Heywood branchCatherine Salisbury was fantastic all the way through, extremely knowledgeable and kept me informed throughout the previous whether it be good or bad news regarding viewings, etc.You can tell that Catherine & the rest of the team (Jenna, etc.) work really well together & the response whenever i called was up to speed & answered very professionally & friendly, so much so that at times i felt i was the only client they had. Nothing was too much trouble & although the house selling experience can be quite stressful, the R&D team at Heywood made it far easier than i've ever experienced previously. Thank you
Thank you for your review, we are so glad you were happy with our efforts in selling your property, We wish you all the best!
5/5
TrustpilotBrilliant friendly staff
I worked with Tom Prince throughout the sale of my property. He was incredibly patient, friendly and couldn't do enough to help. No task was to small and he was definitely the backbone of the entire process, chasing solicitors each step of the way and being my main communication throughout.Not only this but his customer service skills are exceptional, working in a customer facing environment myself I couldn't fault his interpersonal skills what so ever! Brilliant asset to the team.Big thank you to Tom and the team at R&D Rochdale.
Thank you so much for the wonderful review! I'm delighted to hear you had such a great experience. Once again, congratulations on your new home, sending you my best wishes for the future, Tom.
5/5
TrustpilotGeraldine Marsden move manager excellent service
Thank you Geraldine for your help regarding our recent move. Geraldine Marsden was an exceptional move manager, and available to assist throughout the entire moving process as a result we managed to go from sale to completion within 4 months. I was very impressed with Ryder and Dutton and wouldn't hesitate to use their service again. If you're looking for an estate agent to help you move I would highly recommend.
Dear Samantha,I'm thrilled to hear that you had such a positive experience with our team, particularly with Geraldine. I'm delighted to know that you felt well-supported throughout the process and would like to wish you all the best. Best wishes from the whole team at Uppermill office.
5/5
TrustpilotExcellent and very professional .Also…
Excellent and very professional .Also very friendly. There were a number of complicated issues with probate and we were greatly supported whilst these were resolved.Nothing was too much trouble which again in the high pressure environment of house selling was very encouraging. Looking back the support we received was exceptional. When it was needed advice and guidance was always very readily available. So glad we had Ryder and Dutton on our side. Thanks again for everything.
Dear Fraser, thank you for your comprehensive review, I was delighted to hear how pleased you were with the service we provided. There can often be many layers in a house transaction and I believe our team are the best at ensuring our clients receive the best advice and support. May I wish you all the best for the future. Alex & the whole team.
5/5
TrustpilotRyder & Dutton Rossendale
Ryder & Dutton tailored their service to my needs and helped make the sale of the property relatively stress-free.My agent Leon was professional, attentive, great in communication and very friendly. I seldom needed to chase up for an update as he kept me informed and updated regularly.The team, especially Nick demonstrated professional knowledge and understanding of the local market very well.The photographer who worked with them also took very high standard photos for the property.Although there were one or two things they could further improve on, overall they are a very good estate agent that I would recommend. I felt that I had made the right decision choosing them.
Thank-you for your review and the amazing gifts! It was pleasure working with you.
5/5
TrustpilotWas great keeping us up to date and…
Was great keeping us up to date and liased well. Thank You to Elizabeth Powell
We are so glad to hear we kept you well-informed. Thank you for your kind words!
5/5
TrustpilotGreat service!
I recently purchased a house through Ryder & Dutton & I couldn't be more satisfied with the experience. Both Jade and Michaela were incredibly helpful and attentive throughout the entire process. They went above and beyond to ensure that all my questions were answered promptly and thoroughly. Their professionalism and dedication made the whole experience smooth and stress-free. I highly recommend Ryder & Dutton, especially if you have the chance to work with Jade and Michaela
Thank you for the 5* review so please we could help. All the very best in your new home.
5/5
TrustpilotHouse sale with Ryder & Dutton
I sold my house with Ryder & Dutton earlier this year and had a great experience from start to finish. I got a realistic valuation, a detailed listing which showcased the property really well with beautiful photographs. I secured a really good offer and was kept up to date throughout the sale process with regular, personal emails. I felt comfortable to reach out to my case handler, Geraldine, with any questions - she was always very friendly and prompt. Thanks Geraldine and all the team involved.
Hi Deryn, thank you for taking the time to review our service. I am delighted to hear you were pleased with the service offered throughout and I will ensure Geraldine knows about your kind words. all the best, Alex & the whole team at Uppermill.
5/5
TrustpilotFrom the onset of viewing our Bungalow…
From the onset of viewing our Bungalow the lovely staff at Ryder & Dutton, Middleton completely looked after us. So kind, helpful, informative & professional. Aneeka & Robyn were there to guide and advise us on every stage even after moving in to our new home. Nothing was too much trouble and we could not Thank them enough! I wiuld highly recommend them to all friends & family.
Thank you for your kind words. We are thrilled to hear that you had such a positive experience working with our team. We strive to provide excellent customer service and are delighted to know that you felt well-informed and supported throughout the process.
5/5
TrustpilotOne of the best experiences I have had…
One of the best experiences I have had when dealing with an Estate Agent. Particularly Georgie, Amber, Naomi and Lucy who were excellent a being vigilant with prospective buyers and clearly had my best interests at heart - thank you so much for that. Thank you also to Alex who put me in touch with the best solicitors ever, also Zoe, and to Geraldine for keeping me updated weekly on the progression of the sale.Breath of fresh air.Thank you all, truly grateful for all of your hard work.
Thanks for the review Jacquie - So glad we could help you sell your property!
5/5
TrustpilotStrong communication and helped get results
Strong communication and helped me get my property in a very challenging chain. It’s a stressful process for involved but my move manager at Ryder & Dutton was contactable every day doing a lot of piecing together which was very valuable to me, I would suggest using.
We're so glad to hear our team's communication and dedication helped you navigate a challenging property chain. We understand moving can be stressful, and we appreciate your kind words.
5/5
TrustpilotRyder & Dutton have been great
Ryder & Dutton have been great. The sale of my property is progressing smoothly. Milly Newall at the Middleton branch in particular has been very professional and courteous, and has kept me updated along the process of viewings, offer and conveyancing process. I have used Ryder & Dutton to manage my property previously and I would recommend their services highly.
We're so glad to hear your property sale is progressing smoothly. We appreciate your kind words about our team's professionalism and communication. Thank you for recommending our services!
4/5
Trustpilot165 Manchester Old Road, Middleton M24 4DZ
House went on the market 18th April 2024 and it Sold by 7th June 2024 - so we are really pleased with Ryder & Dutton Middleton and all the staff there.Particular thanks to Jordan / Elizabeth / Megan for pushing things through and being approachable throughout the process. Thanks also to photographer Jade who did an excellent job in making the photos look fantastic! - All in all a great service.
Thank you for taking the time to share your positive experience. We're thrilled to hear that you were pleased with the service you received from our Middleton office. We're especially happy to know that Jordan, Elizabeth, Megan, and Jade made the process smooth and enjoyable for you. We appreciate your kind words and will share your feedback with the team.
4/5
TrustpilotJessica williamson made my whole…
Jessica williamson made my whole experience of selling and buying a fantastic one, she was always on the other end of the phone, answered any questions we had about anything, nothing was ever too much trouble. Thank you Jessica 😘 The Solicitors on the other hand where hard to reach, I felt they never really engaged with us, when you have never done this before, you look for a guiding hand with knowledge of whats happening and someone you can rely on, we don't feel this was what we got, unfortunately more often than not we felt ignored. Yes the portal was there, but never updated, it was a more of a toolfor Blackburn Birchall to ensure they ticked boxes. Sorry that was our experience.
5/5
GoogleI just bought house in middleton and Elizbeth powell helped us very professionally and every thing was done on time and today living comfortably. Thanks Elizbeth.
Thank you for your review Shahzad, we’re delighted to hear your purchase went smoothly and that you’re now comfortably settled in your new home. Wishing you many happy years there.
2/5
TrustpilotSub average service for price
Positive points: Branch Manager was very helpful during initial process, and guided me very well and house went up on sale fairly easily and quickly. The drawing of contract was easy.Negative points: Once house was sold, Lack of communication, I wasn’t kept up to date, I had to do lots of chasing around and even with that I would get redundant answers. Any information I was seeking from seller where agent has to act as a bridge, it was almost impossible asking them for help. Staff not very helpful. Based on this I think they are overpriced for services they give. Will I recommend R&D? No!
Dear Amir,Thank you for your feedback and I appreciate you taking the time discuss your experience with me when I telephoned you just now. We spoke about where you felt we fell a little short of your expectations and I can assure you your comments have been taken on board. I am pleased we achieved your asking price which was more than our competitors had valued the property for initially and it has of course allowed you to move to your next family home. We wish you all the best for the future. Michael HodsonBranch Manager - Ryder & Dutton, Middleton
5/5
TrustpilotGreat work!
I am absolutely delighted to share my heartfelt appreciation for the outstanding service delivered by Emma and Elizabeth. Their meticulous attention to detail and proactive approach in arranging property viewings surpassed my expectations. Their warmth and professionalism made the entire process not only efficient but also enjoyable. Furthermore, I cannot thank Laura enough for her exceptional communication skills and unwavering commitment to keeping us informed every step of the way. Together, their collective efforts have truly set a benchmark for excellence in estate agency services, and I am immensely grateful for their dedication, expertise, and genuine care.
Thank you for the amazing Review, we hope you enjoy your new home it was great working with you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ryder & Dutton's Rochdale office has 2,316 reviews across two platforms: 319 on Google, 1,997 on Trustpilot (across the whole business).
Ryder & Dutton Middleton is rated 4.8 out of 5 across all 2,316 reviews, and 4.8 out of 5 on Google from 319 reviews.
Ryder & Dutton Middleton, 33 Middleton Gardens, Middleton, Manchester, M24 1AB, Rochdale, M24 1AB.
