Ryder & Dutton Middleton reviews in Rochdale

★★★★★ 5/5

Trustpilot

Pain free process from our first call to completion

Selling a property can be one of the most challenging and stressful of life events. However It proved to be a real pleasure dealing with Jenna Henley and her team at the Heywood office when selling our property. They were honest from the start as to how long the process might take so when we eventually sold the property and then completed we were kept in the loop at all times. Could not fail to recommend them too highly for their excellent service.

Colin · 30 October 2024

★★★★★ 5/5

Trustpilot

I was given a really short notice from…

I was given a really short notice from my landlord to move out by October 1st. I was very devastated considering how difficult it is to rent an apartment nowadays. I found Ryder and Dutton online and went to view some of their properties then I met Emma when I went to view the property in Middleton, I explained my situation to her and she promised to be of assistance the best way she can. After all the necessary checks the landlord agreed to lease the property to me and I was able to move in just right in time. Thanks to Racheal Hilton and Emma for your support to make this happen

Opeyemi · 28 October 2024

★★★★★ 5/5

Google

From the very start till completion they were so professional and supportive. One thing that stood out for me was their patience, even when there was delay from our end. Our move manager Elizabeth Powell was so kind and always kept in touch …

Chioma · 17 December 2025

★★★★★ 5/5

Trustpilot

We recently progressed the sale of an…

We recently progressed the sale of an investment property in Shaw with he assistance of Ryder and Dutton. This included having to organise for the existing tenancy to be placed on notice about the sale. There were a significant amount of issues that had to be addressed to progress to sale and the assistance given by Freyah Mostyn in the management team on some complicated issues was vert greatly appreciated. Freyah was attentive, dealt with matters thoroughly and promptly and focused on progressing the issues to a stage where they were finalised. It was greatly appreciated.John Crowley

John · 27 October 2024

★★★★★ 5/5

Trustpilot

On my 1st meeting with Gabrielle she…

On my 1st meeting with Gabrielle she was telling me what she can do when she would do it and explained the full details to me has this was my 1st time renting a property out I was happy to hear someone with this much thought and experience I had my doubts at 1st but hoped this would be this easy I have other business and had it before when people say there going to do thing that don't materialise Gabrielle was just great do exactly what sh said she was going to do speedy and prompt could not of asked for anymore better to handle the letting of me property I am onto my next property renovation to let out and will call her again and also referred Gabrielle to my friend witch she is dealing with his house now .Regards Warren

Warren · 24 October 2024

★★★★★ 5/5

Trustpilot

A huge thank you to Jenny Boyle!

A huge thank you to Jenny Boyle and Catherine Salisbury for all of their help and support throughout our journey completing on our house buying journey. They were both incredibly helpful, professional and always kept us updated throughout the process.

Lily · 12 September 2026

★★★★★ 5/5

Trustpilot

Great customer service!

Great customer service! My chain was very slow due to having to wait for tenants to vacate my property, but Fleur kept in touch with me even when we were just waiting. And when everything finally started happening she was an invaluable point of call to get the other sides actually moving (they were definitely not as proactive). She always came back to me with updates and helped navigate any problems. She always put me at ease. The welcome gift with tea/coffee/biscuits etc was a really nice touch. Thanks you so much saddleworth branch.

Anna · 20 October 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Unprofessional Service, but a Few Bright Spots

Our experience with Ryder & Dutton has been quite disappointing from the start. Trying to schedule an appointment to view a property was extremely difficult, and communication with the team was frustrating. The first time we called to arrange a viewing, they asked when we were available. I gave two dates, but neither worked for them. Instead of offering alternative dates, there was silence on the other end, no suggestions, no effort to accommodate us. The conversation felt awkward, with me asking all the questions, and it was so unhelpful that I ended up hanging up promptly.However, I eventually called back a few days later, and this time I spoke to a lady (Rachel, I think) who was much better. She was very professional and accommodating, making the process smoother. I also dealt with another lady, Lois (I believe), who was great to deal with as well. Both were a noticeable improvement in terms of customer service compared to the initial experience.The first property we managed to view was guided by a gentleman who was far from professional. He didn’t offer any guidance throughout the viewing and was generally unfriendly, leaving us with a poor first impression.On another occasion, we were shown a property by a young lady who was clearly inexperienced. She seemed to know very little about the property, and it was obvious she wasn’t prepared to conduct the viewing alone. It made the experience awkward and uninformative.When we made an offer on a house, I called for feedback, and the person handling my offer was uninterested and fobbed me off onto another colleague. It felt like they couldn't be bothered to engage with the process. I made two separate offers on this property, clearly showing my interest, and was ready to make a final offer of a few thousand below asking price. However, due to the lack of professionalism and how everything was handled, I ultimately decided to step away from the deal. Throughout this, we were left constantly chasing for updates, with little initiative shown on their part.It seems like Ryder & Dutton have a lot of local properties on their books but simply don’t have enough staff to service them properly. Given the poor communication and lack of professionalism, we chose not to list our property with them. This was further cemented by their high fees, which are among the most expensive in the area, yet the service we received was far from premium.We expected a more professional and knowledgeable service, but unfortunately, Ryder & Dutton fell short at nearly every stage.

MAS · 16 October 2024

★★★★★ 1/5

Trustpilot

"Unprofessional Service and Misleading Communication: A Frustrating Experience with Ryder & Dutton"

I initially called to arrange a viewing for a house and was told by Agent 1 via a callback after a few hours that the house already had an accepted offer.Later, I asked my wife to call, and she spoke to Agent 2, who told her they would speak to the owner and arrange a viewing for us. Shortly after, we received an email confirming a viewing for 2 PM on Sunday.However, the next day, Agent 1 called my wife to inform her that the house was no longer available because an offer had been accepted, despite the fact that Agent 2 had already spoken to the owner and secured a time slot for the viewing.Today, I called and spoke to Agent 2, who asked if I had cancelled the booking. When I said no, they mentioned something vague about the owner not wanting a chain and preferring a quick sale. This directly contradicted the earlier assurance that we were scheduled for a viewing.Frustrated, I spoke to the manager, who simply reiterated that an offer had been accepted, without addressing the miscommunication or misleading information we'd been given throughout this process.This experience has been marked by extremely poor communication, inconsistent information, and outright misinformation between agents. It has been the worst experience I've ever had with an estate agency, and I will certainly be looking elsewhere in the future.

Osman · 11 October 2024

★★★★★ 5/5

Trustpilot

Great service

We recently sold our property through Ryder and Dutton, and it was sold and complete in a few months. Amy handled our sale and was really professional throughout, Amy was contacting all parties on our behalf and we were always informed and kept up to date during the process. Amy let us know when she was on leave and ensure someone could help if we were to call, overall it was a good experience selling with Ryder and Dutton and that was all down to Amy.

Chris · 5 October 2024

★★★★★ 5/5

Trustpilot

Hallelujah for Heywood

Although I am a buyer and Ryder & Dutton are acting for the seller, Catherine has been nothing short of fantastic. She responded to every query immediately, in a friendly and helpful way, keeping communication flowing between the vendor and I. When I came into the office to provide required documentation she was always welcoming and extremely efficient. At the property, Tom was great. He was there with answers but he stood back and let me take viewings at my own pace. Between Catherine and Tom, purchasing a house suitable for my future needs was made smoother and less hassle than I expected. Thank you so much.

Patrick · 2 October 2024

★★★★★ 5/5

Trustpilot

House move experience

The most important aspect of the house sale was the good clear communication regarding the progress of the sale.Amy was always able to update me and answer any questions I had, if not immediately then by a return call. Not having sold a house for many years I did find it quote fast moving near to completion having to wait for funds to transfer arrange removal and key collection at both ends all in one day.

Michael · 26 November 2024

★★★★★ 4/5

Trustpilot

Geraldine Marsden did a fantastic job…

Geraldine Marsden did a fantastic job in guiding us through the later stages of selling and buying a property with Ryder & Dutton. Always answered any queries promptly and thoroughly. Geraldine kept us informed every step of the way. This makes a huge difference in the sometimes stressful time of buying and selling property. Great job.

EN · 13 May 2026

★★★★★ 5/5

Trustpilot

All of the team at the Heywood office

All of the team at the Heywood office, especially Catherine, Emmy and Elle were extremely helpful and professional and made the selling of our mums house as stress free as it could be. Would definitely recommend. Thanks again

Mr · 11 September 2026

★★★★★ 5/5

Trustpilot

Not the most stressful thing in life, anymore...

Not the most stressful thing in life, anymore.Nobody is saying moving house is easy. It's an emotional rollercoaster..."Are we going for it? Aren't we?!" Alex & Fleur at R&D Uppermill were with us every step of the way. Every loop the loop, every sweeping bend. Their communication from day dot was outstanding. Always available and always able to answer the pertinent questions. Our sale & purchase was particularly tricky because we were in a lengthy chain. Not to mention we had a baby arriving within 4 days of the moving date. When you're chucking a newborn onto the "moving house rollercoaster" - you've got to be sure you've picked the right team. As we shot though the photo finish & the wheels ground to a halt, we were all smiles. So yeah - moving house used to be one of the most stressful things you could do. Not anymore, not if you pick the right team to do it with.

Rick · 16 September 2024

★★★★★ 5/5

Trustpilot

Very efficient agents. Ryder Dutton

The Manager Alex Fitton who started a sale of property with us, was very efficient and friendly. He committed a very good price and advertised it well. The initial photo of the property was not correctly done by the photographer that we paid for and Alex changed it straight away and the photo turned out well, so it was advertised very efficiently. Then the staff were dealing with the sale. They were all efficient and friendly. When we agreed on a purchase price, a lady called Jenny, was then straightforward to me. She was very good, she phoned me about things. Any emails were responded very quickly from her. She was very good. She understood everything I was thinking about and had lots of ways to make me feel better and more relieved. Thank you Jenny. Please tell all the staff they were working extremely well. If you were away, someone contacted me for you straight away. Good

Kathryn · 13 September 2024

★★★★★ 5/5

Trustpilot

Great experience with Ryder And Dutton…

Great experience with Ryder And Dutton especially Paige Briggs she got everything sorted for our move thank you paige

Craig · 13 June 2026

★★★★★ 5/5

Trustpilot

Despite the corporate seller being…

Despite the corporate seller being really unhelpful Laura kept me informed throughout and took on board my concerns to progress the sale.

Jason · 19 May 2026

★★★★★ 5/5

Trustpilot

Geraldine has been fantastic

Geraldine has been fantastic. Always there to answer any questions I had and helped me along the way with the process as it was very different to what I’ve been used to since coming from Scotland.

David · 17 September 2026

★★★★★ 5/5

Trustpilot

The lovely lady by the name of Jessica…

The lovely lady by the name of Jessica was not only very polite at all times but very professional keeping to her promises - if you had one more as good as her you could probably get rid of the rest of your team even though everyone has been a great help at all times.Should the need arise I would not hesitate to use your service or recomend you to all and sundry

Alan · 15 December 2024

★★★★★ 5/5

Trustpilot

Customer Service

in two words, CUSTOMER SERVICE! Jade and Michaela were absolutely terrific! They individually and collectively kept the sale moving forward, going above and beyond to make sure the sale was a success. An example is that I live and work in the US and they were able to help find service providers to make the property presentable for the purchasers, so they didn't lose their affinity for the property! Both Jade and Michaela, kept me apprised throughout the process. They always answered the phone and always relayed a positive attitude! It is hard to find good people in todays environment so it is a testament to R&D that they can attract and keep such talent. I interviewed several realtors to sell this property, which had geographical challenges for me. I am not sure I would have had the same success had we gone with a different provider.Warm regards,Frank Murphy CEOPoplar Grove Golf Club Amherst VA, 24521

Zico · 30 August 2024

★★★★★ 5/5

Trustpilot

Matt walsh new property purchase

I recently had the pleasure of working with Matt Walsh from Ryder & Dutton when purchasing my new property, and I cannot recommend him highly enough. From the initial stages right through to completion, Matt provided exceptional service and support, making the entire process smooth and stress-free.Matt's knowledge of the local market was impressive, and he took the time to understand my requirements, ensuring he presented properties that perfectly matched what I was looking for. His professionalism and responsiveness were outstanding; he was always available to answer questions and provide guidance, which was incredibly reassuring as a first-time buyer.What stood out most was Matt's dedication to ensuring everything progressed smoothly. He kept me informed at every step, liaised effectively with all parties involved, and ensured any issues were swiftly resolved. His proactive approach and attention to detail were instrumental in securing my dream home.Overall, Matt Walsh exceeded my expectations with his expertise, reliability, and genuine commitment to his clients. If you're looking for a property with exceptional service from start to finish, I wholeheartedly recommend Matt and the team at Ryder & Dutton.

Toqeer · 29 August 2024

★★★★★ 5/5

Trustpilot

I had a good experience with ryder and…

I had a good experience with ryder and dutton , Kelsey kept me updated and talked me through the process in detail which reasurred me . When kelsey wasnt available Brooke was on hand to help..I found the staff polite and professional and the day of completion couldnt of gone ant better !

Lisa · 21 May 2026

★★★★★ 5/5

Trustpilot

A very professional team.

It was a long and tiring journey between marketing our house and completion of sale but throughout the Ryder and Dutton team kept us updated with every twist and turn. Many of the team helped us at one point or another but special mention to Jade who was constantly 'on the ball' with her quick responses to all of our (many) queries. Hats off, too, to Michela beavering away on our behalf with constant 'harrassing' of involved legal representatives. The whole team made our journey from decision to completion easy.

Ken · 24 August 2024