Trusted Agent profile · Rochdale
★★★★★
250 reviews across 1 platform
19 Cheetham Street, Rochdale, OL16 1DG
Keystone's office in Rochdale, at 19 Cheetham Street, is rated 3.7 out of 5 across 250 reviews on 1 platform, including 250 Google reviews rated 3.7.
Every review we hold for the Rochdale office, from every platform, shown as written. First names only.
1/5
GooglePLEASE AVOID! Absolute bunch of unprofessionals! I was assured I made the highest offer on a property which I really wanted and I would have paid higher if needed but this Pakistani lad called Hamza (rude on the phone too!)who seems to pick and choose who's offer he's going to put forward to the vendor based on the buyers nationality. Disgusting.NegativeProfessionalism
1/5
GoogleThe worst ever. They just don't bother. They have a selection of the worst properties to let in the market, owned by the most negligent , unreliable landlords. You can imagine the result. You'll end up living in rubbish, but still having to live with that because you've signed a bloody contract.NegativeQuality, Professionalism
1/5
GoogleDo not deal with these. Property management is a joke all they care about is money. Promise you the earth and give nothing. Give a wide birth. I was left without heating and hot water for 4 month. All you get from these cowboys are empty promises. Then i could have a new boiler if i left a goggle review with 5 stars. Most of these reviews are fake.
5/5
GoogleI have rented with Keystone for a while now. The process from the viewing to signing up was amazing! All my needs were fulfilled and I was looked after throughout the process. Would highly reccomend!
Hi Brian, Thank you for taking the time to post this review. We are happy to see you having a great experience with Keystone. Thank you for renting with Keystone. Kind Regards Keystone
5/5
GoogleVery professional and proactive. Great communication too, both with us and our buyers. We had two offers on our property and they managed the whole thing superbly. They also got us a great price too!
Hi Marie, Thank you for taking the time to give such an amazing 5* review. We are really pleased to have fulfilled all your desired needs. We aim to strive proactive and we were delighted to be negotiating both offers and the outcome was astonishing. Best Wishes, Keystone
5/5
GoogleHaving just moved out of our property that we rented for over 5 years I would like to give a big thank you to Keystone Estates. As tenants we had the best experience thanks to you guys ! I found the staff extremely polite, helpful and just down to earth. Thank you Keystone for 5 years of happy memories and laughter in our home 😊 …
5/5
GoogleAwesome agency ,Adil is always willing to help and support with any question or information needed ,very organised team.
5/5
GoogleThe team at Keystone were extremely helpful in securing us a place to rent. Very easy to contact and I could not fault the service that was offered. Would highly recommend to anyone.
Hi Masey, Thank you for you kind comments on Google review. Our customer service is the essence of our business and we pride ourselves in giving the very best attention to both landlords and tenants in what can sometimes be a very stressful time. With best wishes to you in your new home. Kind Regards Keystone
1/5
GoogleI have just phoned enquiring about a rental property. The lady who took my call literally just said "I will call you back tomorrow to ask you some questions" how rude and how not to run a business. Just lost yourself a potential customer.
5/5
GooglePut my house up for sale with these at the beginning of the month, already had quite a lot of viewings and the communication between the office and myself has been exceptional
Hi Anthony, Thank you for taking the time to leave us a review. I am pleased to see you are delighted by the service we offer. I am really pleased to see the amount of interest we had on the property and the offers that were made. I will ensure the team are aware of your kind words. Not long left until completion! Kind Regards Keystone
1/5
GoogleBeen trying to arrange viewings for rental properties. "there are no viewings, we'll call you back" about 7 properties I've enquired about. why advertise them if they cannot be viewed? absolutely joke
Hi Anwar, I'm sorry to see that you have given our company such a poor review as we give everyone a call back when enquiring about properties, please could you contact the office on 01706 344344 to discuss the situation, so we can address any issues and try and resolve for you, as we can't find your name on our files and records. Kind Regards, Keystone
5/5
GoogleMe and my partner have been landlords with keystone for over a few years now. Really good at what they do. Wouldn't go anywhere else for the service Adil provides. Highly recommend!
Hi Ali, Thank you for taking the time to review Keystone. We are pleased to see your experience with Keystone. We are happy to have you as one of our landlords. I will make sure Adil is aware of your comment too. Kind Regards Keystone.
5/5
GoogleBeen renting with keystones for ten years. Excellent service. Friendly and helpful staff who are always there to help. Would highly recommend to anyone who is renting.
Hi Angela, Thank you for your 5* review. We are happy to know your experience with Keystone and we are pleased to have you as one of our tenants. Best Regards, Keystone
5/5
GoogleExcellent service provided by Hannan in buying my property. Hannan helped me all the way through the process and was always available. Great service. VERY helpful and personal service. Much more reliable and supportive The service from start to until completion was fantastic. I could get hold of him anytime of the day via email or call. Thank you
1/5
Googlepoor service. staff really need to sort out the way they talk to their customers and need to learn to sell a house. would go 0 stars if i could.
We appreciate your feedback and we would like to use this opportunity to ask you to give us a call on 01706 344 344 and let us more about your experience with Keystone. We are more than happy to help you towards your inquiry and we will try our best to rectify the issue that you had previously.
5/5
GoogleAbsolutely fantastic customer service! Me, my partner and my daughter have rented our first house together through them and they could not have been better! Highly recommend!
Hi Luke, Thank you for taking time to to give us a 5* review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, Hope you and Bethany are having a great time in your new property. It's been a pleasure dealing with yourself and Bethany. Kind Regards Keystone.
5/5
GoogleAdil and team were very welcoming, helpful and professional, highly recommended! Faisal
5/5
GoogleI contacted this firm after finding them online via Google. The director is a really freindly and helpful person with a great personality. Appointment arranged for next day. Really impressed with high level of professionalism by the staff within the Rochdale branch. Excellent agents. I definitely will use them again and recommend keystone estate agents to anyone. Many thanks again.
5/5
GoogleHad a warm, lovely welcome into the office. Signed the contracts/paperwork for my new house and the staff were really kind and helpful. Thank you.
Hi Jennine, First of all, thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, Hope you've settled in well. Kind Regards Keystone.
1/5
GoogleIf I could zero stars I would. Absolutely shocking customer service, if they even know the meaning of what this is. No communication, no feedback, not even the courtesy of a reply to my numerous emails and phone calls. I made an error choosing the company to sell my property, please do not repeat my mistake!
1/5
GoogleContacted about viewing more than one property, had no replies or contact of any kind. Would not recommend to anyone!
Hi Steven, We are very sorry you felt the need to leave a 1* review. I am unable to identify you on our system. Please could you kindly contact the office on 01706 344344 or alternatively email us at Rochdale@Keystoneestates.co.uk to give us more details about the property you enquired about, who you spoke to, the contact number you used to contact the office so I can trace the call to see who took your call and the date/time. However, I am surprised at your review as all incoming calls are dealt with efficiently as possible and neither do the staff not respond to enquiries made. I would appreciate you contact the office as a matter of urgency so I can resolve this issue. I look forward hearing from you. Best Regards, Keystone
5/5
GoogleVery friendly staff, helpful and knowledgable in their own fields. Would use Keystone again when selling my house again.
Hi Grant, Thank you for taking the time to leave a 5* review. We look forward to dealing with you again. Best of luck. Kind Regards, Keystone
4/5
GoogleVery good staff and cooperation.. They will respond to your enquiries and stand by you.. I have rented by keystone since 3 years and I highly recommend them.. Thank you keystone and special thanks to Mr. Sayed for everything
5/5
GoogleQuick to move in to property when I needed to a few years ago. Keystones helped when I needed repairs done by landlord. Seyed sorted the return of my bond after vacating the property quickly and easily! Would reccomend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Keystone's Rochdale office has 250 reviews across 1 platform: 250 on Google.
Keystone Rochdale is rated 3.7 out of 5 across all 250 reviews, and 3.7 out of 5 on Google from 250 reviews.
Keystone Rochdale, 19 Cheetham Street, Rochdale, OL16 1DG.
