Every review we hold for the Rochdale office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googlethey dont care, they are not interested to offer houses to customers.
MiTzu · 6 July 2020
Agent replied · 6 July 2023
Hi Mitzu,
We are unable to identify the nature of your complaint as we have no record of your name in our systems. In order for us to investigate the problem you have experienced with our company, we will be grateful if you can provide us with further details. We take complaints about our service very seriously and would be pleased to hear from you. Please do not hesitate to contact the office on 01706 344344 or alternatively email Rochdale@keystoneestates.co.uk.
Kind Regards, Keystone
★★★★★ 5/5
GoogleMyself and my wife are over the moon with the help and results we have received from Keystones, Hannan in particular is extremely helpful and is always available day or night to help with any quires, I would highly recommend using Keystones.PositiveResponsiveness, Professionalism
Kearen · 27 August 2020
★★★★★ 1/5
GoogleVery un-professional
Booked viewing through them, existing tenant was tasked to show the property. Existing tenant was not happy with Keystone. I was told that keystone are very un-professional
Israr · 11 October 2022
★★★★★ 1/5
GoogleSo unprofessionals , they didn’t not introduced the property just the tenets was there at the view.
Gary · 11 October 2023
★★★★★ 5/5
GoogleFantastic customer service always polite and willing to help would definitely recommend
Ethan · 7 July 2019
Agent replied · 6 July 2023
Hi Ethan,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Kind Regards Keystone
★★★★★ 5/5
GoogleI called in to Keystone office to purchase a property and a gentleman took my details and got in touch with me as promised. Very honest and reliable. I would highly recommend Keystone to anyone I know.
Iftikhar · 6 July 2021
★★★★★ 5/5
GoogleI recently purchased a property via Keystones estates and I received a really good service. The communication was outstanding from Hannan responding to my queries at anytime. I would highly recommend keystones. Keep up the good workPositiveResponsiveness, Quality, Professionalism, Value
Strange · 27 August 2020
★★★★★ 5/5
GoogleThey are very good and friendly
Ibo · 3 May 2024
★★★★★ 5/5
GoogleBrilliant as to what they do 😊 …
Julie · 6 July 2020
Agent replied · 6 July 2023
Hi Julie,
Thank you for the lovely review.
Best Regards, Keystone
★★★★★ 1/5
GoogleThis estate agents is a joke. Extremely unprofessional.
Denis · 6 July 2020
Agent replied · 6 July 2023
Hi Denis,
We are unable to identify the nature of your complaint as we have no record of your name in our systems. In order for us to investigate the problem you have experienced with our company, we will be grateful if you can provide us with further details. We take complaints about our service very seriously and would be pleased to hear from you. Please do not hesitate to contact the office on 01706 344344 or alternatively email Rochdale@keystoneestates.co.uk.
Kind Regards, Keystone
★★★★★ 1/5
GoogleWhat an absolute shower this company is. I cannot believe I allowed myself to listen to their spin and placed my rental properties management with them. Do not be fooled by their slick words, this error of judgement has cost me dearly.
David · 7 July 2019
★★★★★ 1/5
GoogleDon't waste your time in this agent
Jay · 6 July 2020
Agent replied · 6 July 2023
*** FAKE REVIEW ***
Hi Jack,
We welcome all reviews however I disagree with your review. You failed to provide any details, which leads us to believe that this is a malicious review . Our clients know us and know the work we do is honest and clear, hence why we have clients who have been with our company for over 15years. If you are genuine please email us or call to our offices to discuss we are happy to sort.
Best Regards, Keystone
★★★★★ 1/5
GoogleNot good customer service very poor
Nusrat · 6 July 2020
Agent replied · 6 July 2023
*** FAKE REVIEW ***
Hi Aleena,
We have checked our records and can find no record of you. Having looked at your other reviews and your profile having only just been created, it would appear that they and this one are bogus / malicious. We would therefore appreciate it if you would remove your review. If you do have a genuine concern then please contact our office direct and we will be happy to discuss It with you.
Best regards, Keystone Rochdale & Bury
★★★★★ 5/5
GoogleVery friendly, helpful & knowledgeable.
Janet · 6 July 2020
Agent replied · 6 July 2023
Hi Janet,
Thank you for taking the time to review the business. It was a pleasure dealing with your property and I hope to hear from you soon.
Best Wishes, Keystone Rochdale
★★★★★ 5/5
GoogleVery professional and helpful. Keystones helped me sell my property within a few weeks. I would definitely recommend keystones . Thank you for everything 👍 …
Yasmin · 6 July 2022
★★★★★ 5/5
GoogleVery helpful team , cant do enough for you , would highly recommend keystone to anyone looking to rent a property. 5 stars.
Mick · 11 October 2022
★★★★★ 5/5
GoogleVery helpful with local market knowledge
Lee · 7 July 2019
Agent replied · 6 July 2023
Hi Lee,
Thank you for the wonderful review!
Best Regards, Keystone
★★★★★ 5/5
GoogleGreat office and very friendly staff
Karl · 7 July 2019
Agent replied · 6 July 2023
Hi Karl,
Thank you for the 5* review.
Kind Regards, Keystone Rochdale
★★★★★ 5/5
GoogleHannan has shown good customer service skills from booking me in for a viewing up till the day of signing me up for my property. The staff at Keystone are great and are dedicated to their work :)
Aaron · 7 July 2019
★★★★★ 1/5
GoogleVery rude no customer service skills at all hang on you while u are on the call improve customer service in Rochdale Branch !!
Muhammad · 6 July 2022
★★★★★ 5/5
GoogleVery friendly, helpful & knowledgeable.
Janet · 28 August 2019
Agent replied · 26 August 2024
Hi Janet,
Thank you for taking the time to review the business. It was a pleasure dealing with your property and I hope to hear from you soon.
Best Wishes, Keystone Rochdale
★★★★★ 5/5
GoogleSold my house through Keystone found me a buyer the very next day, got the asking price and had a quick and easy sale. Highly recommend and I would definitely use Keystone again in the near future
Javaid · 7 July 2019
★★★★★ 5/5
GoogleExcellent service provided by both Hannan and Adil.
My enquiries were dealt in a friendly and professional manner and I would highly recommend keystone properties to anyone looking to sell or buy their house.
Mohammed · 6 July 2020
★★★★★ 5/5
GoogleWe recently sold our home through keystone who managed to get us the full asking price within a short time period I was very impressed by the customer service that was provided through by keystone staff.
Zoiyah · 7 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
