Trusted Agent profile · Rochdale
★★★★★
263 reviews across 1 platform
19 Cheetham Street, Rochdale, OL16 1DG
Keystone's office in Rochdale, at 19 Cheetham Street, is rated 3.8 out of 5 across 263 reviews on 1 platform, including 263 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. Keystone Rochdale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Rochdale.
Every review we hold for the Rochdale office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service provided by Hannan in buying my property. Hannan helped me all the way through the process and was always available. Great service. VERY helpful and personal service. Much more reliable and supportive The service from start to until completion was fantastic. I could get hold of him anytime of the day via email or call. Thank you
1/5
Googlepoor service. staff really need to sort out the way they talk to their customers and need to learn to sell a house. would go 0 stars if i could.
We appreciate your feedback and we would like to use this opportunity to ask you to give us a call on 01706 344 344 and let us more about your experience with Keystone. We are more than happy to help you towards your inquiry and we will try our best to rectify the issue that you had previously.
5/5
GoogleAbsolutely fantastic customer service! Me, my partner and my daughter have rented our first house together through them and they could not have been better! Highly recommend!
Hi Luke, Thank you for taking time to to give us a 5* review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, Hope you and Bethany are having a great time in your new property. It's been a pleasure dealing with yourself and Bethany. Kind Regards Keystone.
5/5
GoogleAdil and team were very welcoming, helpful and professional, highly recommended! Faisal
5/5
GoogleI contacted this firm after finding them online via Google. The director is a really freindly and helpful person with a great personality. Appointment arranged for next day. Really impressed with high level of professionalism by the staff within the Rochdale branch. Excellent agents. I definitely will use them again and recommend keystone estate agents to anyone. Many thanks again.
5/5
GoogleHad a warm, lovely welcome into the office. Signed the contracts/paperwork for my new house and the staff were really kind and helpful. Thank you.
Hi Jennine, First of all, thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, Hope you've settled in well. Kind Regards Keystone.
1/5
GoogleIf I could zero stars I would. Absolutely shocking customer service, if they even know the meaning of what this is. No communication, no feedback, not even the courtesy of a reply to my numerous emails and phone calls. I made an error choosing the company to sell my property, please do not repeat my mistake!
4/5
GoogleVery good staff and cooperation.. They will respond to your enquiries and stand by you.. I have rented by keystone since 3 years and I highly recommend them.. Thank you keystone and special thanks to Mr. Sayed for everything
1/5
GoogleContacted about viewing more than one property, had no replies or contact of any kind. Would not recommend to anyone!
Hi Steven, We are very sorry you felt the need to leave a 1* review. I am unable to identify you on our system. Please could you kindly contact the office on 01706 344344 or alternatively email us at Rochdale@Keystoneestates.co.uk to give us more details about the property you enquired about, who you spoke to, the contact number you used to contact the office so I can trace the call to see who took your call and the date/time. However, I am surprised at your review as all incoming calls are dealt with efficiently as possible and neither do the staff not respond to enquiries made. I would appreciate you contact the office as a matter of urgency so I can resolve this issue. I look forward hearing from you. Best Regards, Keystone
5/5
GoogleVery friendly staff, helpful and knowledgable in their own fields. Would use Keystone again when selling my house again.
Hi Grant, Thank you for taking the time to leave a 5* review. We look forward to dealing with you again. Best of luck. Kind Regards, Keystone
5/5
GoogleQuick to move in to property when I needed to a few years ago. Keystones helped when I needed repairs done by landlord. Seyed sorted the return of my bond after vacating the property quickly and easily! Would reccomend!
5/5
GoogleBeen a landlady with Keystone's for over 5 years now, Always looking after me and keeping me updated. Would recommend.
Hi Azkaa, First of all, thank you so much for your positive feedback and for taking the time to post this review. It's our clients that allow us to constantly improve the way we do business, one of which we're really proud of, the quick response time you've been experiencing. We have the pleasure to be managing your properties. Kind Regards Keystone.
1/5
GoogleTried to buy a property which was advertised through this company Very bad experience, sorry
5/5
GoogleI have dealt with Keystone for many years. I always find Adil and Seyed professional and have always had a great service and I would not go anywhere else. We have all properties managed by them and this has cut down potential problems considerably and found us better quality tenants. 5 Star!
5/5
GoogleSold my house for the asking price and it was a quick, simple and smooth sale. Highly reccommend.
Hi Hamzah, Thank you for your 5* review. We were pleased that you had a great experience with Keystone. Kind Regards Keystone.
5/5
GoogleI have been a tenant with Keystone for many years. Adil and all staff have always been brilliant and helped every step of the way. Luke especially has grown in confidence and has proved to be a brilliant member of the team. Once again... Thank You to you all! Janet Wityk.
5/5
GoogleI would like to say a big thank you to the Rochdale team. I was after a property valuation which they carried out over video call and went the extra mile to do this in the evening. Very supportive in these strange times. Would highly recommend.PositiveProfessionalism
5/5
GoogleHelpful and truly amazing at their jobs, highly recommended for buying, selling or renting.
Hi Miriam, Thank you for the 5* review. Kind Regards, Keystone
5/5
GoogleI have secured a rental with this agency. The level of professionalism and care was outstanding during this pandemic and they still went above and beyond to help me with my move. Lettings team have been great with the whole process. Thank you for the help!
1/5
GoogleRang this agent Saturday, promised a call back, I had to ring them back, was told they will ring me back Monday as they didn't have the keys to the property in question. Heard nothing days later, I would not want to be the seller,
1/5
GoogleBeen lied to every single time, they will never call back, be the first to view it or first to apply and they will give there word and still lie. Not responsive. Not professional and no explanation.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleTry to rent a home and they laying me few times and after i see the property i been send papers to start the letting procedure and after 2 days the property has gone! Very unprofessional and disrespectful!NegativeResponsiveness, Quality, Professionalism
5/5
GoogleLetting so very convenient with your dedicated team. Am very happy to have checked up property with keystone Properties. Thanks
1/5
GoogleBeen with them 7 years. Refused to fix the boiler for the last 5 months. Environmental health involved. Shocking estate agents, never email back. If you get hold of them, they lie to you.
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Tell us what you need and we'll put you in touch. Keystone Rochdale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Rochdale.
