Peter Alan Albany Road reviews in Roath

★★★★★ 5/5

Google

I would like to thank Charlotte Hodges for all her help. She was extremely helpful, polite and very friendly. What a lovely young lady.

Leanne · 14 January 2026

★★★★★ 1/5

Trustpilot

Swansea Branch, Terrible experience

Avoid at all costs.This estate agent rented out a property that was not fit for human habitation.Major issues with mould and damp, no hot water on move in day, boiler leak and various health and safety issues.They took no responsibility nor showed remorse for renting out a property in such a terrible condition.The lack of professionalism and integrity displayed by Daisy, Brian and the regional manager Matthew Rich has been appalling.I was also told by the matience manager that despite all these profound issues , I had to deal with it as I had signed the contract.Fortunately, I was able to terminate the contract and get a full refund.However, the fact this property was on the market in the first place reflects the disregard for tenants well being and the sole focus on making a profit.This property is currently being rented out and to my knowledge, it is still not fit for human habitation.

Hattie · 5 December 2023

★★★★★ 1/5

Trustpilot

Atrocious landlord & staff in Peter Alan - Avoid!

I rented a 4 bed property with Peter Alan in Manselton as I was moving from Manchester down to Swansea with my two young children. I should of read the reviews! Absolute joke from start to finish. Brian did NOT hand me my copy of my inventory with all my comments in there to say what needed repairing when I first moved in. These repairs went on for over a year, after PAYING for a years rent UP FRONT. The landlord in question IGNORED 99% of these repairs (including leaving me & me 2 children FOR 4 WEEKS WITHOUT HOT WATER OR A BOILER & A GAS LEAK!). Said landlord kept fobbing me off saying it was Peter Alans fault & when I asked Peter Alan for advice I was ignored! The garden decking was already broken & very unsafe when I moved in & said landlord left it FOR 8 MONTHS after I had environmental health in to take a look. When I asked for a copy of my Inventory from Brian all I got back was that he "would look into it" (I asked 4 times in the space of 3 weeks) & i never recieved it! Landlord tried to take me for money & a fool after left the property of my own accord. Thankfully the Zero deposit scheme saw my reports I had made a number of times & have said I was in the right & I owe NOTHING to the landlord as it was already broken before I moved in & the landlord chose to ignore the repairs (also tried to charge me for blinds he bought himself AFTER I left the house, even though on the check out report it said the blinds were in "good working order") as he was honestly the worst landlord ive ever come into contact with! Peter alan are absolutely atrocious to deal with & would avoid like the plague as they still have landlord on books.

S · 15 October 2025

★★★★★ 1/5

Trustpilot

Hugely disappointed with Peter Alan Estate Agents

I made an appointment for 11am on 18th September to have my house valued by a property valuer in person at my address. I received a REMINDER by text message the day before the appointment. On the morning of the 18th I tidied my home in preparation for the valuation, showered, washed my hair and got dressed. Leah, the valuer from Peter Alan Estate Agents had evidently tried calling me at 9:30am on the 18th September to confirm that the appointment was still going ahead (despite having sent me a reminder the day before). As I was busy getting myself ready for her visit I missed the call. Leah had left an ansaphone message requesting that I get in touch with her to confirm the appointment but I did not pick up the ansaphone message until shortly before 11am. By the time I returned her call, Leah advised me that, as she had not heard from me, she concluded that the appointment was not going ahead. She then said that she had carried out a valuation of my property online. I told her that I was not happy with that and requested that she come to my house to value my property as arranged. She said she was unable to leave the office as she had an appointment with another client. I was very upset and annoyed to find that Leah was not coming and expressed that it should not be necessary to call me on the day of the appointment as well as send a reminder by text the day before the appointment, especially as it was me that made the appointment in the first place! I DID NOT MAKE AN APPOINTMENT FOR LEAH TO CALL ME AT 9:30AM ON THE 18th ... the appointment was made for her to ATTEND on the 18th! Leah's excuse was that her call was a "courtesy call" and that had I answered her call she would have been able to attend. The text message reminder is surely courtesy enough! There is no need for anymore than that! I was extremely upset and annoyed that she wasn't coming. She offered instead to come at 5:30pm. I was exasperated because her so called "courtesy call" which I felt was "overkill" caused my day to be messed up. I really felt that Leah's apology was insincere but I accepted her offer of a 5:30pm appointment. Much later in the day I received another phone call from Leah asking if I had seen the email from her. I said that so far that day I had not checked my emails (I don't spend all my time attached to my phone checking emails!). She said that she had to cancel the 5:30 appointment. Rather than enter into any further dialogue with Leah, feeling that any expression of dissatisfaction would be lost on her, I simply said "ok" and hung up. When I checked my emails I discovered there were 2 from Leah ... one cancelling the 5:30pm appointment and another one cancelling the valuation altogether! In all my days I have never come across such an appalling way of treating a client (blaming the client for cancellation of an appointment because she didn't hear the phone! I mean ... who does that?). Really ... is this the right way to treat a potential client? Is this how Peter Alan's business is run? Do all Peter Alan's staff treat potential clients this way? So, I checked the reviews given by other customers of Peter Alan Estate Agents ... conclusion? FIND ANOTHER ESTATE AGENT!Since posting this review which was duly forwarded to Peter Alan Estate Agent, I have NOT received any communication from either himself or anyone else in the company ... so much for COURTESY! An apology from the top would have gone a long way towards repairing my now very low opinion of the company.

Jenny · 23 September 2023

★★★★★ 1/5

Trustpilot

Avoid them at all costs!!

Avoid them at all costs - they are completely incompetent, and patronising. They don't answer emails/phone calls and if you're lucky enough to get hold of them you might as well be talking to a child, no knowledge of Rent Smart Wales policy. End of tenancy check wasn't completed for over a week, and they found fleas in the property. They didn't bother to tell me, and I had to chase this up multiple times. They have made me pay before the fumigation has taken place, and then will dispute it with the tenant to get it from their bond. Peter Alan didn't seem to care about loss of rent. No contact when the tenant was moving out. Didn't pass on key information to the tenant when she moved in, and were unable to arrange maintenance visits. Lots of problems with changing my address on invoices and no communication in the office, let alone between departments. Purposefully difficult when we used our own gas engineers and not theirs at a premium cost. Head Office is just as bad (if not worse) than the branches (Newport)I have not been able to get the keys back to my property. Stay away!!

Emily · 15 September 2023

★★★★★ 1/5

Trustpilot

Be prepared to be pressured into taking…

Be prepared to be pressured into taking mortgage advice from them. I have now had to book viewings through 4 different branches to have to be really firm in saying no to mortgage advice to the point I was going to walk away from the viewings.

Libby · 2 July 2026

★★★★★ 1/5

Trustpilot

Costly mistake trusting Newport branch

I used Peter Alan, Newport to purchase a park home. Despite emphasising how much experience they have selling them, paperwork was incorrectly completed, and a mandatory form was missing. I was misled, to put it politely by the manager regarding fees, and given false information by her staff. I felt pressurised into transferring funds just before Christmas.

Ruth · 8 April 2026

★★★★★ 5/5

Google

Lottie Hodges has been our primary contact at Peter Alan and has been a pleasure to deal with. …

Ell · 14 January 2026

★★★★★ 5/5

Google

Great experience with the team here! Special thank you to Lottie, she was amazing. So thorough and professional!

Elise · 14 January 2026

★★★★★ 1/5

Trustpilot

An absolute disgrace

An absolute disgrace, don't put your properties near them. Their service to look after my properties which were Let was a shambles in their head office. They couldn't organise or sort anything in a timely or cost efficient manner. I had to leave in the end and this has been an impossible task as they refuse to give up the data and documents required to carry on letting the properties. Don't let them go near you rental properties. If my request for data isn't taken seriously I will be forwarding this complaint to the ICO

Jon · 6 July 2023

★★★★★ 1/5

Trustpilot

Poor communication

Poor communication, dont have them do your epc ( they offer one for free, then charge you if you dont sell). Get your own done, its cheaper and don't go for the sales nonsense .

Dan · 19 August 2026

★★★★★ 2/5

Trustpilot

Thanks for your help moving in Charlie

Thanks for your help moving in Charlie. Our experience with Peter Alan had good communication from the agent, lots of calls with updates on the property etc. However, the move in date was delayed the day before due to "electrical checks". Upon moving into the property it was clean, however there were two dead birds in the loft, an unsafe landing light with loose wires and no cover and the cover for the bath was hanging off. The guttering hadn't been maintained and was home to lots of weeds and dirt. I gave Peter Alan 2 stars for this due to the condition of the property and delayed move in date. However, Charlie was very prompt with responses and able to help where needed.

Dean · 14 May 2023

★★★★★ 1/5

Trustpilot

I’d give no stars if I could

I’d give no stars if I could. Whilst in the middle of purchasing a property we were told the house would be kept on the market ans standard procedure for the type of sale and then we were told someone else was buying it. Even though we had already agreed sale. Peter Alan allow us to pay all the money / fees and searches. Left out of pocket and without a home whilst we were in a chain already. Stressful. Lies. Untrustworthy. Scam artists. Would never use myself and would advise everyone to avoid.

Miss · 28 July 2025

★★★★★ 5/5

Trustpilot

Jamie Hyett

I met Jamie hyett Jan 2022 and I wasn't his customer I was buying through Peter Alan not selling. The estate agent who was selling my house messed me about from day 1. I'd found my dream home Jamie was selling. For 6.5 months Jamie went above and beyond to not only be so kind, helpful, caring, always made time for me but to do everything in his power to help me get my dream home. Nothing was ever too much trouble for him with always a big smile. Eventually I left the estate agents who made no effort to help me and I asked Jamie to sell my house and my dream came true. Without Jamie's not just professional approach, his experience and expertise, the thing for me was his genuine kindness and such caring attitude. With his perseverance, it took a year, but we've been in our dream home 8 weeks and it's perfect. Im so grateful to Jamie for everything he did for me. Never change Jamie you were not just the estate agent you became a friend

Vanessa · 25 March 2023

★★★★★ 1/5

Trustpilot

About as bad as it gets

Very poor customer service not only from the branch but also head office complaints department who aren’t efficient. Do not in any case choose Peter Alan as a letting agent you will come to regret it. Months of bad service and no communication

Katharina · 8 June 2026

★★★★★ 5/5

Trustpilot

Sophie and the team were fantastic

Sophie and the team were fantastic. Helpful and not overly pushy. Great experience, thank you! ✴️⭐✴️⭐✴️

HJones · 17 December 2025

★★★★★ 5/5

Google

I can not thank Peter Alan - Albany Road branch enough for the efficient, thorough & helpful service they provided me when buying my first ever 'buy to let' property. After a couple of less than helpful experiences with other agents in the area, I can safely say Peter Alan Albany Road branch was the total opposite - A no brainer to chose from when looking to buy/rent/sell in the local area. Special shoutout to Lisa for helping & communicating me through the buying process and Nicole for a speedy & supportive service to get a tenant in (took less than 3 weeks from getting the keys to getting a tenant in).

Jack · 8 December 2022

★★★★★ 1/5

Google

If you want to witness a masterclass in giving tenants the run-around, Peter Alan is the place to go. It's just email after email telling you to go bother some other branch until you get sick of it and give up, and I wouldn't bother going in person to sort it out either; it's headless chickens in there, too. It shouldn't take a genius to understand that a flat should be deep cleaned BEFORE the tenant moves in, and that this is not a cost the tenant should pay, but again, nobody at Peter Alan knows how to be a letting agent. It shouldn't take a genius to know that a contractor should clean up after themselves, and not leave the flat in a *worse* condition than it started, but apparently this knowledge is simply beyond Peter Alan to comprehend.

Wyn · 13 January 2024

★★★★★ 1/5

Google

I know someone who had to do their washing at a laundromat for 4 months because Peter Alan delayed repairing a washing machine. When they finally replaced it, it flooded the kitchen and left the property unusable for another few months. They offered her only £100 compensation for all this, which doesn't even cover the cleaning and laundry she had to do on her own. In my opinion Peter Alan is a terrible letting agency, with their dismissive and incompetent attitude towards tenants

Jed · 27 December 2023

★★★★★ 1/5

Trustpilot

PETER ALAN ALBANY RD CARDIFF

CALLING AGENCY , NO ONE PICK UP PHONE .DRIVE TO AGENCY . BOOK VIEWING ON 15/05/25 FOR 19/05/25 FOR 1 P.M. LEFT MY MOBILE NUMBER AND THEY SAID THEY WILL SEND ME MESSAGE ABOUT MY BOOKING - NOT HAPPEND . SAME DAY THEY LET AGREED . NO ONE LET US KNOW ABOUT VIEWING . WENT TO AGENCY ON DAY OF MY VIEWINGS AND ASKED WHAT'S GOING ON WITH MY VIEWINGS ? SHOCKING SERVICE!! ALL THEY SAID : " SORRY ABOUT THAT" AND THEY THINK EVERYTHING OK NOW . WASTE OF MY TIME AND MONEY.......

Jaruj · 19 May 2025

★★★★★ 1/5

Google

Someone i know is renting from Peter Alan, and they left her without a working washing machine for months - when they finally replaced it, they dumped the old machine outside leaving her to deal with it, and the new machine was installed poorly, flooding her kitchen so badly that it leaked down to the property below. She had to pay to use a laundrette all those months, and the only compensation they've offered is £100, which doesn't come close to the costs she's had to swallow. In my honest opinion they don't care about their tenants.

Rebecca · 25 December 2023

★★★★★ 1/5

Google

Completely screwed over a mate of mine and just have to leave my honest opinion. Left them paying to get laundry done elsewhere as their washing machine was broken for over 4 months. They fly tipped it into the street and when they installed a new one, managed to balls that up and flooded the kitchen. No clue how they managed this as installing a washing machine isn't exactly rocket science. For all this they've only offered her £100... I'm sure the landlord insurance will pay them more than that for the screwed up kitchen! Completely rotten, be warned.

Keira · 25 December 2023

★★★★★ 1/5

Google

I know someone who had to do their washing at a laundromat for 4 months because Peter Alan delayed repairing a washing machine. When they finally replaced it, it flooded the kitchen and left the property unusable for another few months. They offered her only £100 compensation for all this, which doesn't even cover the cleaning and laundry she had to do on her own. In my opinion Peter Alan is a terrible letting agency, with their dismissive and incompetent attitude towards tenants

N · 25 December 2023

★★★★★ 1/5

Google

If you want to witness a masterclass in giving tenants the run-around, Peter Alan is the place to go. It's just email after email telling you to go bother some other branch until you get sick of it and give up, and I wouldn't bother going in person to sort it out either; it's headless chickens in there, too. It shouldn't take a genius to understand that a flat should be deep cleaned BEFORE the tenant moves in, and that this is not a cost the tenant should pay, but again, nobody at Peter Alan knows how to be a letting agent. It shouldn't take a genius to know that a contractor should clean up after themselves, and not leave the flat in a *worse* condition than it started, but apparently this knowledge is simply beyond Peter Alan to comprehend.

Owen · 25 December 2023