Trusted Agent profile · Roath
★★★★★
578 reviews across 2 platforms
86 Albany Road, Roath, CF24 3RS
Peter Alan's office in Roath, at 86 Albany Road, is rated 2.9 out of 5 across 578 reviews on two platforms, including 256 Google reviews rated 4.0.
Every review we hold for the Roath office, from every platform, shown as written. First names only.
5/5
GoogleI have only had great experience with anyone from the branch. They have been really supportive throughout the process of looking for a house. Everyone is very friendly and positive as well as professional in their approach. They are realistic about their properties and the prices they should be sold for. I am especially grateful to Lucy Saunders, who has been very helpful and friendly.
5/5
GoogleExcellent experience renting with Peter Alan. Rhys at the Albany road branch was so helpful every step of the way, incredibly patient with all of my questions and just a text away which was great. The other girls at the branch were also very helpful and welcoming. We’re very excited about our new home. Thank you!
5/5
TrustpilotNever had any issues
I am renting with Peter Alan for over a year. They are the best agency i had over the years in the UK. As an international living in the UK they made it pretty easy for me and with no complications. Didn't ever have any bad experiences or stress renting with Peter Alan Personally Recommend 👍
5/5
GoogleMy partner and I recently went through peter alan to get a new flat. Lois helped us through the whole process and was so helpful and friendly. She definitely made the whole experience less stressful and more easy. Thank you for everything Lois! We love the new flat!
1/5
GoogleComplete joke. Gave out my personal number to tenants. Had to evict tenants and told I had to do it all myself despite maying nearly £100 a month. Terrible.NegativeQuality, Professionalism, Value
Hi Judy, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
1/5
TrustpilotRing for an emergency and get no…
Ring for an emergency and get no response. I have recorded my voicmail left and if something happens it's on you for your ignorance.Avoid this company at all costs.
5/5
GoogleI had the best experience with Oliver Clifford (Mortgage Broker) at Peter Alan Albany Road. I was buying my first house and he was so helpful. He made the process so quick and easy and was very honest and knowledgable throughout the whole process. He was so quick to get back to me every time I had a question and would always make time to meet me.
1/5
TrustpilotUncontactable
Sent numerous enquiries to view properties, with no response. Also tried calling the office on multiple occasions to book viewings but no one ever answers at any time of the day, or bothers to respond despite leaving voicemails.Would certainly question buying one of their properties, and would never sell a home with them, as the service is appalling. Avoid like the plague.
5/5
TrustpilotWonderful service - Bradley Bevan.
Pleasant and helpful staff. The young man who wastasked with my sale was well informed, confident not pushy. I am 80years old and it was refreshing to find ayoung man with such sterling qualities. Well doneBradley Bevan.
5/5
TrustpilotPeter Alan - Swansea - EXCELLENT
Peter Alan - SwanseaI used Peter Alan Swansea to sell my property. I could not recommend them enough. Their service from start to finish was excellent. I was kept up to date regularly and advised what to do when my property needed a refresh. All paperwork was handled very quickly which helped the process move faster. Thank you!
5/5
GoogleThanks Nicole at the Albany road branch who has been so helpful and professional
1/5
TrustpilotAvoid like the plague
How awful is this company? It's really that awful. I am completely shocked by the lack of professionalism and information they give. How are you not closed down by now? The industry is tough enough but when you pass on your lack of knowledge, experience and capabilities onto people who are contracted to pay you thousands, it deeply saddens me.Avoid like the plague.
1/5
GooglePlease do your research and find someone competent. Waste of time and money.
Hi, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
1/5
TrustpilotNo customer service
Customer service is appalling in looking for rental properties - practically uncontactable - so slow in getting back to anyone and when they finally do - so rude. Why do landlords use these. Can't comment on selling or buying a house - maybe they treat those customers differently?
1/5
TrustpilotI am a landlord and rented via the…
I am a landlord and rented via the Canton branch for 3 years. They were completely useless. They did not reply to my emails and were impossible to contact via telephone. The tenant was fed up as was I. I have since gone with another estate agent. So far they seem better.
5/5
TrustpilotPeter Alan Bridgend Branch
Peter Alan Bridgend Branch have provided us with an outstanding and professional service. The ladies in the office are all so friendly and helpful and we couldn't be happier with everything they have done. This branch offer a top quality service when it comes to selling your house, ours had an offer before it went online and they have helped us secure our forever home. ♥️
4/5
GoogleWent in to look for student properties, was immediately sat down and shown very relevant options by Connie, one of the estate agents. Will hopefully successfully rent a property from them!
5/5
TrustpilotHeidi Jenkins, a company asset.
The best part of Peter Alan estate agents is Heidi Jenkins Sales Progressor. Her customer service Skills are excellent. She is caring, supportive and efficient. Works outside business hours to support customers through the trauma of selling a house. For her genuine honest customer care I would recommend Peter Alan, but make sure she is your sales progressor.
4/5
GoogleDidn't started off well. Once I raised my concerns everything was put right swiftly. Very happy with the service received from a staff member name "Irene". A thorough gentleman and true professional.
Can you please send us more information, to include the property address and your contact details, to customerservices@peteralan.co.uk and we can discuss this further.
1/5
TrustpilotThis organisation is a joke
This organisation is a joke - I rented apartment from them for over 2 years. It looked like slum house - the water was leaking from the roof, everything was broken. They keep saying it's not their problem, and in the end they stole 700 pounds deposit. DONT DO BUSINESS WITH THEM!
5/5
GoogleOliver cliford of peter alan albany road is the best morgage adviser .Gives you good advice and information and make you understand before proceeding .fights hard to get you a best morgage and interest rate and works hard and is a criedit to peter alan very happy with his service and i bet you will be to. thanks alot oliver .
1/5
TrustpilotAbsolutely shocking service
Absolutely shocking service. My son moved into a new rental property 23 December woke up 24 December to a flooding house.... Called for help... Promised help and call back... Nothing!!! 20 days on with no money as all ploughed into rent and deposit still waiting for his money back... Promised call backs never happen..Shame on you Peter Alan
4/5
GoogleProfessional, friendly and efficient. Thank you Gavin and Charlotte for a job well done.
1/5
TrustpilotPenarth , vale of Glamorgan , Avoid very poor
Very disorganised and poor communication. Advised us to use an auction company who were even worse than them Got out of contract as soon as able
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
