Trusted Agent profile · Roath
★★★★★
578 reviews across 2 platforms
86 Albany Road, Roath, CF24 3RS
Peter Alan's office in Roath, at 86 Albany Road, is rated 2.9 out of 5 across 578 reviews on two platforms, including 256 Google reviews rated 4.0.
Every review we hold for the Roath office, from every platform, shown as written. First names only.
5/5
GoogleI had a fantastic experience with Nicole Cockram, the Lettings Manager at Peter Alan. Her professionalism was exceptional, always providing prompt replies and ensuring a smooth renting process for me. I highly recommend her services to anyone seeking a reliable and efficient agent for their property needs. Thank you, Nicole Cockram, for your outstanding support!"
5/5
GoogleNicole was absolutely amazing, she communicated with us super quickly and kept us well-informed - even calling us and updating us when she didn't have to! We are super pleased!
1/5
TrustpilotShocking service
I rented a house through Peter Alan's Newport branch and can't quite put in to words how truly awful they were. The amount of stress they caused me was disgraceful. We were excellent tenants and looked after the house well. We reported a serious issue with a leak in the property and they did not fix this for 11 months! Despite me emailing, calling and in the end submitting an official complaint it wasn't fixed. I fixed it myself in the end as I could no longer deal with the hassle. The attitude and customer service of the lettings team is absolutely awful. Unfortunately, this incident wasn't in isolation and there were numerous issues that came up at the property which I had to chase and chase to resolve. Please think twice before renting a property through these 'letting agents'.
5/5
GoogleI contacted Peter Alan about letting out our flat in Cardiff, and had the pleasure of speaking to Aoife in the Albany Road branch. She was very professional and knowledgeable and was able to help with all our questions and concerns. Within a few short weeks we already have a new tenant in place, and couldn't he happier with the service provided by the whole lettings team.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleIt looks like Peter Alan doesn't care much about their rubbish after they sell/rent the property. Their sign has been left on the lawn in front of the house for months now.
Hi, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
1/5
GoogleI I've lived in Cardiff for seven years and it's the worst rental service. Firstly, when I checked in and submitted the housing report, they had no response about anything. Secondly, I have paid 420 £ agent fee, but the appartment have potential risk（a shaky windows）and almost killed me, even I reported before. Thirdly, there was almost no service after the money was paid, so that I have lived in a appartment without window (a plank) more than 7 month. Additionally, the response time to emails was slow. Fourthly, they will go out of their way to help the landlord keep your deposit, coz the landlord is their long-term customer. As a people and have 7 years experience living in Crdiff, my suggestion is that don't use Peter Alan.NegativeResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotUsed PA to let my property didn't want…
Used PA to let my property didn't want to do any viewings as said that as demand was high they could let it without I insisted as not quite sure what there fees are for otherwise. Also paid over £100 for the existing tenants checkout which was not done properly some areas were not photographed or reported on accurately.This document is now worthless.Complained and got an inaccurate response which I replied to and not heard back.
1/5
TrustpilotWORST AGENT I EVER HAD
I rent from Swansea Marina Pete Alan and I WILL NEVER RECOMMEND. I was furious when I received my check out report. They JUST WANT YOUR MONEY! I hired a cleaner to clean my house before move out and they’re still charging me £130. When I moved in I complained on the hygiene of the house and the equipments which are broken so they fixed the shower, toilet seats, washing machine and took away the super old chair after long wait. Now when I move out they are trying to charge me for the missing chair they took away! They charge £130 for A HAIR IN THE TOILET, spider web that was cleaned before returning the keys(but I could not ask the spider not to build the web again before they come to check!), and many tiny little things that just not make sense which take only few seconds to deal with! Please be aware before you rent from this agent!!
1/5
TrustpilotNewport office. AVOID!!
Customer service has been dismal! Staff completely incompetent and in my view, inexperienced! We have been told that we need to be a first time buyer or have our house up for sale to get a viewing of a property (no virtual viewings on offer). We are home owners who are potentially look at keeping our current home as a rental so we dont fall into their required brackets. After multiple conversations we got through to someone else who said that our agreement in principle (which btw details a sum substantially higher than the house in question is worth!) would be enough. Great! The call ended with send it over and we will call back asap to book a viewing. The call back never came. We called again to asked where is the call? We were met with another you cant view because you dont have your house up for sale. Despite my relay of our circumstances for what felt like the millionth time the call followed with being spoken over the whole time, shouted at, called a liar and told to google their complaints procedure! I will 100% be avoiding future purchases or sales with them.I trust the home owner would be mortified if they were to learn of Peter Alan's behaviour. Peter Alan's view on the whole situation is "if you were the home owner would you want people coming in and out of your home?" (Let's park for a moment that the property in question is vacant!!) .... "if I was the homeowner I would be accepting of the fact people like to view a property before they spend a few hundred thousand pound - it's kind of part and parcel of selling a house" 🤦♀️ I get due to COVID more stringent rules need to be put in place but you also need to be real about it and ackowledge what your business is and what is needed for the business to be functional and operating!!!
1/5
TrustpilotShocking communication
Shocking communication from the Lettings department. They’re quick to let you know about rent increases, but won’t help you sort out any issues that make the property unfit for habitation. This is against the RentSmartWales guidelines and we will be taking this further as they clearly can’t follow specified guidance.
1/5
TrustpilotI would give no stars if I could
I would give no stars if I could! I completely agree with the bad reviews on here. I had Hayley from Peter Alan out to value my house and put on market. I explained I was going away for a week and could they call me Monday to see if we are going ahead. Whilst on holiday I received 4 maybe 5 phone calls from Ryan to ask if I was going ahead with them. I explained many times that I was away and he kept saying he wouldn’t call again, I then get a call from Hayley when I got back off holiday . I explained I didn’t want to put my house up with them as the communication had already broke down before my house even went on the market. I then put it up with HRT and they were brilliant. I then found a house I was interested in however it was advertised with Peter Alan. I called them and arranged a viewing. I then received 2 texts confirming the viewing within 3 hours of each other however ria then calls me to say they have received an offer for that house and I wouldn’t be allowed to view it. I asked if I was able to submit a higher offer but she said no. I thought you were able to offer a higher bid and that’s how people get more than the asking price. I feel they are short on the phone and very unprofessional. Avoid Peter Alan if you are selling your home or purchasing a new one.
1/5
TrustpilotAvoid if you really want to sell your house
Warning - you will regret choosing Peter Alan to sell your house.In summary:UnprofessionalHopelessLazyPoor communicationInexperienced staffUnable to negotiate or sellNot proactiveCertainly not worth the moneyPeter Alan, here’s some friendly advice.“You really need to get your act together, the days of sitting on your backsides all day and doing nothing for extortionate fees are over. In order to justify your fees against the rise of online agents, you need to offer a gold standard service. Based on my experience with you the only way is up as your utterly appalling service is rock bottom.”
1/5
TrustpilotGo elsewhere!
If you get a response you are very lucky! If you get a polite response you are privileged!Sales progression is poor to say the least. Constant chasing with little response provided, or when a response is received it is extremely rude! Messages left constantly! Would not recommend.
4/5
GooglePeter Alan sold our house with the first viewer and after a set back came up with Ty Cerrig and Charlotte was very helpful with any questions we had she dealt with professionally and understanding.
1/5
Googlei am waiting to have my issue addressed before i drop my thought on this company. if not resolved in the next one week i will take legal action against them.
Hi, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
5/5
GoogleGreat experience with Peter Alan..special thanks to Liam and the team..Wonderful service
5/5
GoogleI needed a flat at very short notice, and Aneurin showed me not only the flat I requested, but others that he thought I might be interested in. One of those ended up being the right place. The whole process took just over a week, and that was counting a surprise Council check of the electrical work in the property. It was much simpler and hassle-free, and certainly helped reduce some of the stress of moving last-minute over Christmas. Would recommend!
5/5
GoogleVery happy with the service provided by Peter Alan and especially Gavin and Charlotte who were very accommodating with visiting the property at short notice. Very friendly staff and a pleasure to work with.
1/5
TrustpilotLethargic
What should have been a simple enough issue to solve turned into a ridiculous goose chase that would have been quick and easy to sort had it not been for the lack of communication and record keeping between agents. Having accidentally handed in a work key along with the property keys at the end of the tenancy, I was quickly on the phone and emailing asking for the offending key to be held back safely for my retrieval. I was told that there were no problems, that the Newport branch had the key and I could pick it up asap. So today, I drove there, fully convinced that there would be no problems. Upon arrival, it was an absolute joke. The girl behind the desk had no clue what she was doing, or what I was there for, even after I had explained it to her. She treated me with indifference, and apparent lethargy. She then said she didn't know where it was and that they were in the Cwmbran branch and I could pick up the key. Drove there, and they'd been given to the landlord hours before! So, no key, no communication. I've wasted fuel and time trying to sort out this mess!NB. Only one agent helped and it is small commendation to Leanne in Cwmbran who was the *only* one to actually find out what had happened.
5/5
TrustpilotHaving been victims of the Storm Denis…
Having been victims of the Storm Denis flooding , we urgently needed to find a rental property. Peter Alan’s Cardiff City Centre branch in Churchill Way we’re simply outstanding! Efficient, supportive, and super helpful we manage to get our rental property sorted with the minimum of fuss. Justin the branch Manager heads up a top class team consisting of Dafydd, a young lady whose name I’m unsure of and Rachael Roberts who handled our rental. Rachael especially made this process speedy and seamless in what can only be described as worrying times. In summary, really well managed teamThat go the extra mile to help!
1/5
TrustpilotAVOID PETER ALAN CAERPHILLY!
AVOID PETER ALAN CAERPHILLY!! So had my appointment time to go sign my papers up in the caerphilly branch with their team, for them to inform me that I cannot collect my keys for another 2hours as someone is at the property looking at the guttering? Why do you need keys to look at the guttering I dont know! Then when I turn up 2 hours later at the house the staff are no where to be seen! We waited 20mins to then call them and ask where are they for them to reply oh shes leaving now! They gave me the keys at the door and walked away! I had no gas no electric when I moved in and no way of knowing what to do and their reply was oh I dont know! Then walking around I could smell paint so walked into the bedroom and there was wet paint brushes in the paint pots and some paint brushes in the sink so they was clearly painting not checking the guttering as they said. 2 weeks later my electric gets cut off from British gas as peter alan have arranged for spark energy to take over! Without a single word being said to me!I requested multiple times that the sign be taken from outside my house to then be told that's not something they deal with! After 4 weeks of me ringing them to be told i will get a call back. The house was disgustingly dirty when I moved in and we spent my first 3 days living here bleaching things. They had even glossed over dog hairs and everything!!I am so glad that my landlord has given me her number as she can also see what an awful company peter alan are and doesn't want us to have to wait weeks for a problem to be sorted. If you want a smooth tenancy avoid peter alan
5/5
TrustpilotI am rent the property in peterAlan…
I am rent the property in peterAlan with 6 month so good and one stop service with lily Dawson.i am really thank you for your service and my daughter can go to school. Renting Team are high class.
1/5
TrustpilotI tried to rent a property
I tried to rent a property from the neath branch. I have never had such a difficult stressful time. The house was 6 weeks overdue for our move in and Dave who runs the Neath branch promised move in dates but never delivered. He always turned his phone off and never answered calls. He was always off work and the receptionist are absolutely useless. I don't understand how the office is even open it should be closed as nothing gets done there I called the head office the area manager promised to call me back and he never!!! Absolutely shocking service.Avoid this company at all cost no one knows what they are doing or why they are employed there
1/5
TrustpilotThe worst letting experience ever!
The worst letting experience ever!! Asked Peter Alan to come out and value our property for letting. Sounds simple enough but they cocked up the time and date not once, not twice but THREE times in a row.This even after multiple phone calls and false promises and excuses from their branch managers Charlotte and Rees, who just blamed each othrr departments in super professional mannerPlease save yourself time and headache. They are just a bunch of incompetent, useless sorry excuses of estate agents.If they can't even record their appointments correctly or successfully turn up at the property to get themselves some business, imagine their level of incompetence
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