Peter Alan Albany Road reviews in Roath

★★★★★ 1/5

Trustpilot

Absolutely abysmal service

Absolutely awful service from Peter Alan who seem more concerned with pleasing out landlord. Our first 2 years of tenancy were private with the landlord and in that time he did not arrange a single property check, and we reported one issue to be fixed which was window handles coming lose and falling off (new builds - rubbish fixtures!). After realising it was too much for him he passed the management to Peter Alan. In the high winds earlier this year our fence blew down which we reported back in June alongside a leaking kitchen sink and MORE dodgy window handles. I chased and chased every single week to no avail, logged a complaint which was extremely poorly handled and a contractor finally came out on 27th August but only did the fence! I chased and chased again, until the contractor came back out on 20th September. The window was fixed fine, the sink tap fixture was replaced and is STILL leaking!Peter Alan have been absolutely useless throughout the whole time, I have never received such a pitiful service in my life. In July, after 4 weeks waiting, I asked Peter Alan whether there was a process in place whereby the landlord takes too long to reply so the agency get someone in and bill the landlord? They told me there was, but had the cheek to add "After we've allowed them sufficient time to reply and depending on the urgency." It had been 4 weeks, and my children went on to spend the WHOLE 6 weeks holidays unable to play in our garden as it was unsafe due to the fence! I mentioned this several times and it still wasn't fixed until right at the very end of the 6 weeks. I am absolutely appalled with the service from Peter Alan, disgusting company.

Steve · 22 September 2021

★★★★★ 5/5

Trustpilot

Excellent service

Myself and my partner both used Peter Alan to recently sell our houses. We used Pontypridd and Neath branches. When my house sale fell through Pontypridd branch put out all the stops to get it resold I had viewing after viewing after viewing. I also like that they get feedback from each client which I’ve learnt as a buyer many estate agents don’t do. I would highly recommend Peter Alan. I previously used another estate agent and didn’t have one viewing.

Victoria · 10 September 2021

★★★★★ 5/5

Google

Fantastic service from Peter Alan Albany Road! House was sold within 3 days to the first viewer and for more than we expected. Gavin and his team are really friendly and knowledgeable in this field. Highly recommended.

Sian · 6 July 2020

★★★★★ 1/5

Trustpilot

Shocking service

Shocking service ! Having been forced to arrange the photographer myself, I then had to edit the property details several times due to obvious mistakes. Then discovered that the asking price was wrong when published. The buyers were local so no interaction with the Estate agent was required. Just as well because you could never get a call back when requested ! After the sale I requested a reduction in the commission to compensate for all the problems and was told that if the bill was not settled immediately they would take me to court and ruin my credit file. Nearly £5k paid for absolutely nothing. They didnt even produce particulars because the house sold straight away. I will NEVER use an Estate Agent like this again. They are worse than Bankers !

Mr · 26 August 2021

★★★★★ 1/5

Google

A property of interest to me was listed on Rightmove by this branch 15/03/2021 and I called the same day to arrange a viewing after receiving an 'Instant' alert to my inbox. I spoke to a man called Tyler who stated that due to a period of busyness, the earliest appointment available was Saturday 27/03/2021. Whilst the market is busier currently, I did find this hard to believe but took his word for it and not a problem at this stage. Tyler stated should a cancellation occur then I would be noted, however after calling today 26/03/2021 to confirm my day of appointments, I was told a sale for the property had already been agreed on 25/03/2021 and thus meaning viewings had been taking place on this property and what Tyler had originally told me was pure lies. To solidify this lie, an acquaintance of mine viewed a property of interest listed by this branch on 16/03/2021 within the week, again showing this branch were conducting viewings and had appointments available. Ultimately missing out on viewing the property is not the issue here but as a professional landlord working in the sector day to day, I am calling out and stating my displeasure of the professional conduct and practice shown here, as it’s shocking. I've no idea why Tyler would give this lip service to me but if this how the branch does business then I would avoid, as conduct during your property transaction is likely to be fraught with difficulties.NegativeQuality, Professionalism, Value

Alex · 25 August 2021

★★★★★ 1/5

Google

As a buyer, Peter Alan agents weren't supportive at all. Got threatening calls in order to move quicker with the sale for then things to slow down from the other end with no explanation. After transferring the deposit, everyone went radio silent for almost 2 weeks - I wasn't given any information as to why there was no progress after 30K were transferred. Got the keys way past the time deadline, the agents didn't make any effort to ensure that the transition of keys when smoothly or that the house was decent. No responsibility whatsoever towards the buyers. What should be an exciting day when getting keys to a new house was completely dampened by the agents. And then to finally arrive to our new house filled with old furniture left behind from the sellers and Peter Alan not helping in any way. The whole experience wasn't good. I guess buying a house is seen as a stressful thing, but all the stresses from my experience were directly related to Peter Alan agents. It seemed all throughout they only had the sellers interests in mind, and cleaned their hands very quickly from any responsibility towards the buyers.NegativeResponsiveness, Quality, Professionalism, Value

I · 25 August 2021

★★★★★ 5/5

Google

I have just started to work with them as landlord but feel they are very friendly and efficient. The one helping me out is Jodie and Alex- they helped me to find the tenants within very shot time and sort out all the inventory check , contract and handover issue super quickly and professionally. So i have decided to go with them with full management. I understand property management is long term relationship and it is just beginning, but i would say- so far so good!PositiveResponsiveness, Professionalism

Tina · 25 August 2021

★★★★★ 5/5

Google

Having used another estate agent over the past year I experienced only "over promising and under delivering".. working with Nicole, Alex and Matt from Peter Alan has been a breath of fresh air.. They managed to rent out my property within a week! They are 100% proactive and always on the end of the phone/ email regardless of time of day. I would encourage everyone to try a different approach and use " the good estate agent " especially when the staff are as good as them 👌🏼PositiveResponsiveness, Quality, Professionalism, Value

Marlene · 25 August 2021

★★★★★ 1/5

Trustpilot

Shambolic service

Our buyer tried to contact Peter Alan, Newport on a number of occasions but could not arrange a viewing so she came to us direct and loved the house. Peter Alan denied anyone had tried to contact them but on further discussion admitted someone had been in touch with them. During the sales process we had difficulty contacting them ourselves, ringing 12 times on one day before we managed to speak to anyone. When I took the keys to their office on the completion day, I was refused entry to their office under the guise of 'covid restrictions' but this was on 30th July 2021 when restrictions had been lifted and everyone else had reopened weeks before. The next contact we had from them was a curt email requesting payment. I would not recommend this company to my worst enemy.

Karen · 18 August 2021

★★★★★ 1/5

Trustpilot

Worst Agency Ever

They installed a security door after I moved in without providing me a key fob effectively locking me out of my own building. Fortunately someone was able to come the same day to give me one but who plans maintenance like that?When I moved out they tried to charge me a convenient amount of £588 for "advertising fees" and another £160 for cleaning even when they said the inspector only found some light dust on the bottom of a wardrobe and some "light grease on the extractor fan" - totalling the exact amount of my deposit. Disputed with the Tenancy Deposit Scheme and magically they fail to provide evidence.Complete and utter scam artists, avoid at ALL cost.

Barry · 10 August 2021

★★★★★ 1/5

Trustpilot

I offered on a property which was…

I offered on a property which was accepted & then heard nothing for ages kept chasing with calls & emails which went unanswered. Eventually had correspondence from them & paid £350 for legal fees. A month later I found out that the vendor wasn’t able to progress so I pulled out. Asked for my money back & was told I could only have it back if I purchased another property, paid £350 again & then once sale completed I’d get my original £350 refunded! This company is beyond belief.

Jo · 9 August 2021

★★★★★ 5/5

Google

Having to move during a pandemic is difficult enough but Elise at the Albany Branch has made the entire renting process so easy! Not only was she quick to make sure I had the right applications and forms to make the process as smooth as possible, but she answered any questions I had almost immediately and chased up any issues I had with the webpages used for signing/filling out forms which took the stress off me. I couldn’t recommend Peter Alan enough, both professional and personable, they really make the experience as stress-free as possible!

Heather · 6 July 2021

★★★★★ 5/5

Trustpilot

⭐⭐⭐⭐⭐ 5-Star Review for Peter Alan

⭐⭐⭐⭐⭐ 5-Star Review for Peter Alan, Maesteg Branch

NF · 30 October 2025

★★★★★ 1/5

Trustpilot

Hey everyone

Hey everyone, I’m looking for people who had dealings with Peter Alan, particularly the branch in Newport. I was recently cheated by them by keeping my bond through false inventory images of the state of the house when I left. If you feel that you have been cheated in some way also, please message me because we are now looking for people who’ve had the same problems with Peter Alan so that we can claim our money back and expose some of their employees for cheating people.Text me on 07846441675, just message not calls please.

IVANA · 28 June 2021

★★★★★ 4/5

Google

I'm new to renting out my flat and Sarah has been absolutely brilliant at making things easy for me. Her expertise, patience and reassuring manner has been invaluable. Really impressed with the level of service I have experienced so far.

Wing · 7 July 2018

★★★★★ 1/5

Google

very bad 1. The house has been rented out and it was said to be vacant. I called this morning to confirm that it was vacant. We walked there for 40 minutes and found that someone was already living in it! 2. We made an appointment to view the house at 12 noon today. We waited until 12:10 and still didn’t see anyone. The people in the house told us that they were already living in the house. We called Peter Alan and asked them. They said that the landlord did not contact them. Speaking of which, I canceled the viewing and I didn’t see any of their employees from beginning to end!

Baicheng · 29 April 2021

★★★★★ 5/5

Google

I had a fantastic experience with Nicole Cockram, the Lettings Manager at Peter Alan. Her professionalism was exceptional, always providing prompt replies and ensuring a smooth renting process for me. I highly recommend her services to anyone seeking a reliable and efficient agent for their property needs. Thank you, Nicole Cockram, for your outstanding support!"

Soso · 27 December 2023

★★★★★ 1/5

Trustpilot

Pushing me to the edge

My Father died suddenly of a heart attack in December. Paid half of his rent for the month from his hospital bed the day before he died which you kept. Now more than 4 months later you still have his bond and are charging him rent. How can you continue to charge a dead man rent? You even sent me, his daughter, a bill for his empty mail to be cleaned from his doorstep - making sure to include the most heart wrenching photos. The landlord is not available for even you to get hold off. Initially you tried to charge me almost 2 grand for unknown costs, despite me never being a guarantor or listed anywhere on my Father's tenancy. Pay back the bond already and stop charging rent for an empty property and a dead man. When will enough be enough? Are you trying to push grieving relatives to the very edge? You're certainly succeeding.

Em · 11 April 2021

★★★★★ 5/5

Trustpilot

Cwmbran office

Cwmbran office - very helpful and the mortgage advisor Nathan was professional and very knowledgeable. Would definitely recommend. Rented through them before - no issues. Now looking to buy - would 100% recommend. Well done.

Catherine · 3 July 2020

★★★★★ 1/5

Trustpilot

Peter Alan Barry

Watch out for their selling fee'sOvervalued our house by 50k then put in the contract Peter Alan will take 1.5% of the original asking price regardless of how much the house sells for.One viewing in 8 months & no offers.Don't expect a reply to phone calls or emails either.Avoid

Phil · 18 April 2024

★★★★★ 5/5

Trustpilot

Peter Alan Chepstow

Peter Alan - ChepstowWhat can I say about Peter Alan Chepstow office... well amazing service, professional to a T and they make things happen, comes to mind. After being extremely disappointed with another local estate agent, 5 months of no viewings, PA went live and in under 24 hours we had viewings booked.Photos are amazing, video is fantastic and the staff, James, Ben and Jess are so very helpful, friendly and professional. If you want to sell your house, go with these without a doubt. Thank you ever so much The Silcox’s

VSilcox · 22 February 2021

★★★★★ 1/5

Trustpilot

Peter Alan - never again!

If you value your money and time do no do business with this estate agent. They didn't vet the landlord I ended up with and was put in an unsafe house following a YouTube viewing, their customer service team took a full 3 months to refund me following my immediate move due to health and safety concerns. You're better off going on gumtree and letting through them instead, do business with this agency at your own peril!

Mr · 21 September 2021

★★★★★ 5/5

Google

Nicole was absolutely amazing, she communicated with us super quickly and kept us well-informed - even calling us and updating us when she didn't have to! We are super pleased!

Joshua · 6 July 2021

★★★★★ 1/5

Trustpilot

Shocking service

I rented a house through Peter Alan's Newport branch and can't quite put in to words how truly awful they were. The amount of stress they caused me was disgraceful. We were excellent tenants and looked after the house well. We reported a serious issue with a leak in the property and they did not fix this for 11 months! Despite me emailing, calling and in the end submitting an official complaint it wasn't fixed. I fixed it myself in the end as I could no longer deal with the hassle. The attitude and customer service of the lettings team is absolutely awful. Unfortunately, this incident wasn't in isolation and there were numerous issues that came up at the property which I had to chase and chase to resolve. Please think twice before renting a property through these 'letting agents'.

Jax · 26 January 2021