Trusted Agent profile · Ripley
★★★★★
662 reviews across 2 platforms
188 High Street, Ripley, GU23 6BD
Seymours Prestige Homes's office in Ripley, at 188 High Street, is rated 4.3 out of 5 across 662 reviews on two platforms, including 65 Google reviews rated 4.9.
Every review we hold for the Ripley office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent teamwork ...
Everyone we dealt with was professional, efficient, friendly and helpful. In particular, our thanks to Chris who did a great job negotiating and Phil who was welcoming, courteous and put us at ease during viewings.
Thanks for the feedback Jan. We're glad to hear about your experience with our team, especially Chris and Phil. We strive to provide professional, efficient, friendly, and helpful service to all our clients.
5/5
TrustpilotThe team were flexible in arranging…
The team were flexible in arranging viewings at short notice and from the point of offer being accepted, Simon the move manager was brilliant. Highly recommend Seymours!
1/5
TrustpilotSeymours Woking, Dishonest, Exploitative, just awful
Renting a 2-bed property through Seymours Woking was a deeply regrettable experience. From day one to the final day of tenancy, their behaviour was marked by dishonesty, pressure tactics, and complete disregard for tenant rights.
5/5
TrustpilotVery good experience
I would like to thank all the team at Seymour’s Addlestone in making our house sale as smooth as possible They are all very professional also helpful and understanding. We would not hesitate to recommend them. Thank you David and Sally
We've said it before and we hope to keep saying it - we can never want more than to be recommended by our customers. Thanks David and Sally, much appreciated.
5/5
TrustpilotSeymours Staines Branch
Mark from Seymours, Staines branch made the choice easy on what Estate Agents on the area to choose. He is down to earth, highly knowledgeable in the local market and area. He made no unrealistic promises (unlike other Agents). Only a promise that he and his team would work hard to sell our property....Mark kept to his word.We accepted an offer within a week after numerous viewings. I was kept up to date with all processes. Everything was running smoothly until the buyers pulled out at point of exchange The same week the housing market took a dive! The team got straight back on the task finding appropriate potential buyers and we soon accepted an offer. This process was quite long and and not as straight forward as the first (no fault of Seymours.) But again we were kept up to date, Alan and Billy kept on top of actions. Choose Seymours, they work hard, get to know your home, they match suitable potential buyers to your property. The team are helpful, friendly and approachable. Thank you Mark, Gary, Sohail Billy and especially not forgetting Alan who continuously kept me updated and gave a nudge when needed to help move to completion.
5/5
TrustpilotSeymours has played a major role in…
Seymours has played a major role in helping us to achieve a successful house sale following our dreadful experience with another local agency which was very rude and lacking professionalism.We were extremely disappointed with this first agent who wasted 2 precious months during the summer time where the house market price was at its best to sell our property. This left us sceptic as to being able to trust another agent again. That was until we contacted Mark (Seymours) who managed to convince us to give it a try again with his agency appreciating that he and his team had also managed to sell successfully another house in our same street with a neighbour we knew quite well. We are forever grateful for Mark’s support who has shown a high level of expertise and professionalism during the time our property was on sale on the market. He played an important role in providing an accurate and realistic valuation of our property and in reinsuring us about the unique opportunity we had before the winter came, at a time where we were dealing with multiple personal challenges in our life. We would also like to thank his team and more specifically Simon, Alan, Billy, Gary and Sahil who also helped by maintaining a smooth communication during the entire process. They were extremely professional, very kind and their approach were smooth, removing any ambiguities and/or misunderstandings during the entire process. I have no hesitation in recommending Seymours to anyone hoping to sale their property successfully. Thank you again to all the Seymours team for all their help and commitment. We wish you all a great year 2023 filled with more happy clients like us.
5/5
TrustpilotExcellent and friendly service
We just completed our sale with Burpham office this week. Tracey and Ellyshia were very supportive and more than happy to help or chase our sale wherever needed, making it as stress free as a sale can be. Couldn't recommend them highly enough and will be sure to use them again in the future when I next move!
Hello Sarah, thanks so much for the kind words which both Tracey & Ellyshia will be delighted to hear. Look forward to helping you again in the future. #YourPropertyPartnerForLife
5/5
TrustpilotOutstanding
From start to finish, an outstanding service. Every staff member was responsive, communicative, helpful and informed. No false promises, no hidden costs, no pushy sales people, no outrageous contract conditions. I can my recommend Seymour’s highly enough!
Joanna, if there's one thing we're all about it's No false promises, no hidden costs, no pushy salespeople, no outrageous contract conditions. We only treat people the same we we expected to be treated. Thank you so much for the comments.
5/5
TrustpilotFriendly and helpful agents
A wide selection of properties available, all agents are friendly, responsive and helpful. Information is always passed from one agent to the next, so you always feel looked after. Property search was fast and very efficient so highly recommend!
A recommendation is the biggest thing we can hope for. Thanks for the review Tunde.
5/5
Trustpilotthe agency is very thorough and diligent
the agency (Surbiton) is thorough and diligent. I am a buyer and I appreciated how the property was immediately marked "sold subject to contract" on websites as soon as they accepted my offer. When you're going through mortgage application etc, knowing that the property is no longer marketed is very comforting. I'm not sure if this is the general practice, or was specific to this property, but it meant a lot for me. Also, they did basic due diligence on me prior to passing my offer on the seller, which other agencies I offered with, didn't. If I become a seller one day, I'm probably going to look for this sort of attitude. The downside would be a slightly sluggish response rate, but in cases like that - I just called them. Other than that, I did not experience any discomfort dealing with them.My contacts were Sam Brown and Jenny Morgan.
Thanks so much Lana. We understand the importance of promptly marking properties as 'sold subject to contract' to provide reassurance during the mortgage application process. We're glad this practice provided you with comfort and peace of mind.If you ever decide to sell in the future, we'd be delighted to assist you with the same level of professionalism and attentiveness. Thank you for choosing us, and please don't hesitate to reach out if you need anything in the future."
5/5
Trustpilotthe agency is very thorough and diligent
the agency (Surbiton) is thorough and diligent. I am a buyer and I appreciated how the property was immediately marked "sold subject to contract" on websites as soon as they accepted my offer. When you're going through mortgage application etc, knowing that the property is no longer marketed is very comforting. I'm not sure if this is the general practice, or was specific to this property, but it meant a lot for me. Also, they did basic due diligence on me prior to passing my offer on the seller, which other agencies I offered with, didn't. If I become a seller one day, I'm probably going to look for this sort of attitude. The downside would be a slightly sluggish response rate, but in cases like that - I just called them. Other than that, I did not experience any discomfort dealing with them.My contacts were Sam Brown and Jenny Morgan.
Thanks so much Lana. We understand the importance of promptly marking properties as 'sold subject to contract' to provide reassurance during the mortgage application process. We're glad this practice provided you with comfort and peace of mind.If you ever decide to sell in the future, we'd be delighted to assist you with the same level of professionalism and attentiveness. Thank you for choosing us, and please don't hesitate to reach out if you need anything in the future."
4/5
TrustpilotWe recently completed the sale of our…
We recently completed the sale of our mothers house, Clarissa was really helpful when we encountered a problem and went the extra mile to get this sorted.
5/5
TrustpilotSeymours Woking
We would like to thank all at Seymour’s in Woking for all your help with our move, from valuing our flat to securing our sale and onward purchase. Everyone has been very responsive, friendly, helpful, always keeping us in the loop on progress and chasing all relevant parties to ensure everything runs smoothly and on time. Special thanks to Lorenzo for your tireless energy in finding us a property and to Clarissa for all you’ve done to help secure our move. We really appreciate it and highly recommend the team!
5/5
TrustpilotGreat end to end service
Recent completely on a sale and purchase through Seymour’s, Horsell. Very much a team orientated agent who all work together with us.Charlie, Adam, Serena and Sandra always kept us up to date and communication was excellent. They know the local market very well and secured our dream house. I would definitely recommend to ensure you get a realistic valuation and successful sale or purchases
Thank you for your kind words! It’s wonderful to hear that Charlie, Adam, Serena, and Sandra provided you with such great communication and local market expertise throughout your sale and purchase. We're delighted to have been part of securing your dream home and are grateful for your recommendation!
2/5
TrustpilotGo Elsewhere
Slow communication with us as well as communication within their own office - don't blame it on the international factor, that should not have been an issue, especially since you said you deal with international customers all the time. Typos in communication via email as well as on printed property brochures as well as online listing. This is a huge negative and extremely unprofessional. And, still typos in email correspondence after complaining about it. Again, not professional at all for those kinds of typos. Recommended a horrible solicitor but then only recommended a slightly less horrible one after that, but they didnt seem very concerned with our solicitor issues because at that point, they had already made the sale. On that note, I could have and should have used a private solicitor. Would not use Seymour's again.
Thank you for the feedback Judy. The communication delays and typos are certainly not reflective of our standards, and we are actively addressing these aspects to enhance our service.Regarding the solicitor recommendations, we acknowledge your concerns. Your experience and comment are invaluable, and we are committed to learning and improving.
5/5
TrustpilotGreat team, really helpful, stepped up to make things happen!!
We contracted Seymours Camberley to sell our property, and then ended up buying through them aswell. Throughout the team were a great help. They were personable and available at all times. They helped us navigate some challenges and really stepped up to help secure resolutions to some issues that held up our contract exchange and completion. All in all a great team to work with.
Thank you so much for your kind words Rob. It was a pleasure to work with you on both the sale and purchase of your property. We're really glad to hear the team was helpful and accessible throughout, especially during those more challenging moments. Securing resolutions is what we strive for, and we're happy we could assist in moving things forward. If you ever need anything in the future, we’re here to help. All the best in your new home!
5/5
GoogleIt has been a very positive experience selling our home through Seymours, Ripley. I would highly recommend them.The entire team are fantastic, very professional and supportive. Special mention to Sam who has been so hardworking, kind and helpful. Thank you!
Thank you so much for your kind review Sonia, it was a pleasure working with you and i'm so pleased you were happy with the service we provided. Best of luck in the future and all the best in your new home.
5/5
TrustpilotQuick introduction of good potential buyers.
Nick visited in February when we still had a tenant and the flat was quite tatty. Three months later, after a refurb, he came round and revised the estimate upwards to reflect the improvements. In the event, we had four viewings in five days and got an offer in excess of the new valuation.Well done indeed. Sale not done and dusted yet but full expectations of a prompt and successful completion.
Thank you for sharing your experience Stewart! We're glad Nick was able to provide an updated estimate that reflected the improvements. It's fantastic to hear that you had such a quick response with multiple viewings and an offer above the new valuation. We're optimistic about a smooth and successful completion as well. Well done indeed!
5/5
TrustpilotKirsty was amazing!
Kirsty was amazing!I was on the purchase side rather than them acting for me on a sale but despite this it felt like she worked with my wife and I to get the deal done!Would highly recommend their services to any one.
Thanks for leaving such a great review, Kirsty will be delighted to hear your comments.
5/5
TrustpilotExcellent service
So many setbacks during my sale yet Seymours were great at keeping things moving. Big thanks to Amy!
Thank you, William! We’re so pleased that despite the setbacks, Amy and the team were able to keep things on track. We appreciate your kind words and will be sure to pass your thanks on to Amy!
5/5
GoogleWould highly recommend Seymour’s Ripley! All staff very responsive and professional going the extra mile to help with our sale even suggesting above and beyond solutions when things looked difficult! Really appreciated the particularly personal service, thanks so much Joe, Ben and all the team. Very best wishes for the future. Claire Dawson and Chris Merrick
Wonderful comments Claire. Thank you so very much for taking the time.
5/5
TrustpilotSerena has been so helpful
Serena has been so helpful, responsive and communicative with us along with the team at Seymours. We are very pleased with their help to date
Thanks Ros. It's not difficult to talk with everyone involved in the process and it certainly goes a long way to making everything a stress free as possible. It's a pleasure to work with you.
5/5
TrustpilotEverything they did was professional
Everything they did was professional. They kept us informed with all the procedures and the sale went through easily.The team were very friendly and Claire was our contact in the office and was always friendly and courteous.
Thanks for the review Keith. Dealing with property is probably the biggest transaction in life to being professional with superb communication is so important. Thanks again.
5/5
TrustpilotFantastic and professional service and…
Fantastic professional service and success received by Joss and the team . Thank you so muchD&R
We're so pleased to hear that you had a fantastic experience with Joss and the team. It means a lot to us that we could help you achieve success, and we’re glad you felt the service was professional throughout. If there’s anything more we can assist with in the future, don’t hesitate to reach out. It’s been a pleasure working with you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Seymours Prestige Homes's Ripley office has 662 reviews across two platforms: 65 on Google, 597 on Trustpilot (across the whole business).
Seymours Prestige Homes Ripley is rated 4.3 out of 5 across all 662 reviews, and 4.9 out of 5 on Google from 65 reviews.
Seymours Prestige Homes Ripley, 188 High Street, Ripley, GU23 6BD.
