Trusted Agent profile · Ripley
★★★★★
662 reviews across 2 platforms
188 High Street, Ripley, GU23 6BD
Seymours Prestige Homes's office in Ripley, at 188 High Street, is rated 4.3 out of 5 across 662 reviews on two platforms, including 65 Google reviews rated 4.9.
Every review we hold for the Ripley office, from every platform, shown as written. First names only.
5/5
GoogleThe team at Seymours in Ripley were excellent from the initial engagement to the completion of the sale of our property. Their ability to manage the sales and legal process in a structured manner gave us real confidence that the best was …
Thank you for your review Alex, it was an absolute pleasure and i'm pleased you were so happy with the service we provided. Wishing you and your family all the best.
5/5
TrustpilotYesterday we managed to secure a…
Yesterday we managed to secure a tenancy on a lovely property through Seymours. I would like to praise the team particularly Jason who phoned me on the morning the house came on the books, booked a viewing that day. Jason and the team then sorted out a potential stumbling block the next day which resulted in the offer being accepted. Well done guys very professional and great customer service
Hi Allison, thank you so much for the comments and for taking the time to review us. Jason and the rest of the team will be really pleased to hear what you have had to say.
5/5
GoogleSeymours have Professional team to guide us through difficult period of buying our dream house. Big Thank You to Ben and Ethan at Ripley Branch to make this dream move.
Many thanks for your kind words Eric and I wish you many happy years in your new home. All the best, Ben
5/5
TrustpilotProfessional and personable
I dealt with Simon Kelso at Seymours Guildford. I had requested a valuation of my property. Simon was friendly but also professional and businesslike. He also fitted in with our date and timing preference.
5/5
GoogleAbsolutely fantastic service from Seymour’s. We had an offer within a week . Ben was so kind and helpful. He always informed us of any progress and returned our calls immediately. Everything went much smoother as a result of there commitment and professionalism. Ben and the team are amazing and I would highly recommend them.
Thank you so much for your kind words Mary-Jane and it was our pleasure to help with the sale of your beautiful home. All the very best for your next venture. Ben
5/5
GoogleWe had great help from Seymour’s with the sale of our property. There were alot of challenges and obstacles in the way (due to other parties) however Seymours was effective in managing them and communicating with us throughout the process. Sam was always available to chat things through and easy to reach. Thank you !!
Hi Lily, thank you very much for your kind words. It’s not always a smooth process but we are delighted to have helped you sell your property and wish you every happiness in the new home!
1/5
TrustpilotAwful morals and ethics avoid at all…
Awful morals and ethics avoid at all costs! We have previously experienced awful moral practises after placing best and final bids on a property. A week later after we won the final bid on a property. Seymour’s called back to advise competing offer had since offered over our asking price! HOW is this ethical?? I
Hi Sophie, we can see how frustrating this experience must have been. To clarify our process: we use “best and final” offers to try to create a fair framework for all interested buyers and the seller. However, we are legally required to submit every offer in writing to the seller, right up until exchange of contracts (unless the seller has given us written instructions to the contrary). Ultimately, the seller makes the final decision, not us. It’s their home and their choice. That means if a higher offer is received after a final deadline, we are obligated to pass it on and the seller can choose how to proceed. We appreciate this can be disappointing, and we’re sorry if our communication didn’t make these legal obligations and the implications of final offers clear enough. We’re reviewing how we set expectations.
3/5
TrustpilotCommunication could have been better
Communication could have been better. There were a number of issues throughout the course of the sale which could have been handled more professionally. They did eventually get the sale over the line but it was all somewhat last minute and stressful.
Thanks for the review. We aim to get things right every time, so reviews such as these are so incredibly important as they allow as to understand better and to make changes for the future. Thanks again.
5/5
TrustpilotSelling your house is a daunting…
Selling your house is a daunting prospect. That said, Seymours was the first choice to guide us through the process.I met Simon who came across as friendly and really knowledgeable about the local market with many years of experience in this field. The sales guide price was pretty much as expected. The pictures were taken a few days later by Mark who made a great job of the brochure. The whole team at the office were on board with the marketing of the house and, to my surprise, 7 visits were arranged within the first full week. The communication from the office was amazing. Emails arrived detailing every visit booked and there were regular calls with feedback and updates from the office. Overall a great service was provided by the whole team. The house was under offer in no time. Again, the background work carried out at the office, was extremely thorough and they constantly updated us on the situation.Whilst the wait for completion goes on, the whole team could not have done more to help with the process of selling a house.With the service received so far, it's no wonder they are the leading agents in the area by far
Thank you so much Pete. We're thrilled to hear that the team were able to guide you smoothly through the process and keep you updated every step of the way. It's great to know that our efforts in marketing and communication made the sale process easier for you. We'll continue to support you as you move towards completion.
1/5
TrustpilotI would not trust this company
As far as I am concerned they should not get one star. The owner came and gave a verbal valuation of £310000 - £320,000. Due to certain circumstances he had to send this valuation to another party. This valuation he told me then increased to £362,500-£375000 in his letter to the other party.Once I was sent a copy of this letter I called this same person from Seymour’s Lightwater for an explanation and why he lied to me. Three times I called and guess what, I never had a call back. I would not recommend this company.
Thank you for your feedback Anne. We feel it’s important to address the concerns raised in your review, as they do not reflect the situation accurately.A senior partner provided a fair and realistic valuation based on market conditions and comparable properties in the area. At no point was a lower valuation suggested to suit specific circumstances. We also provided a written valuation to the third party in question, which was in line with our professional assessment.Regarding your calls, as we’ve explained, we are unable to get involved further in this matter beyond the valuation we have already provided. If you are still unhappy with the valuation, we would recommend engaging a RICS-qualified surveyor for an independent assessment.We aim to provide transparency and fairness in all our dealings, and we regret that you feel this was not the case.
5/5
GoogleWe bought our home through Seymours and were extremely happy with the service they provided. They were professional and friendly throughout, and made the process easy. We dealt with Sam and Joe who were always just a phone call away, which is comforting during what can be a very stressful situation, would highly recommend.
Thank you for your kind review Jennifer, it's been a pleasure and i'm so pleased that you finally get to move into your new home. It's been a long process but you can now get settled. We wish you all the best and if there's anything you need just give us a shout. Joe
5/5
GoogleOur old family home took time to find the right buyer, but the team at Seymours persevered and did just that. From the outset, their knowledge of the local market and their professionalism gave us confidence we were dealing with the right people. Thank you
Hello Andrew, thank you for taking the time to write a review and thank you for choosing us to handle the sale of your family home. It was a pleasure to work with you. All the best, Joe
5/5
GoogleI had been looking to buy a new house for sometime. Sam was very helpful and had a good understanding of our requirements which helped us find exactly what we wanted. As the purchase went through Ben sorted any issues quickly and efficiently. I would highly recommend Seymour’s in Ripley.
Hi Edward, thank you for your kind review, so glad we got there eventually and that you are now in your new home. Hope all goes well!
5/5
TrustpilotExcellent service / process has been good
Sam from the Woking branch has been fantastic. Very knowledgeable and upfront and very attentive to your needs. He helped me find a great rental. Joanna from the Weybridge branch was a great agent to show the properties and explained everything very well. Joe the Lettings Director also was a pleasure to deal. Can’t say one bad word about this firm. Whole process was seamless so far.
5/5
TrustpilotGreat service
The sale went very smoothly. We felt we had great service from the team. They delivered what they said they would. Amy at Seymours Woking kept the sale alive with regular updates and communications. Very happy.
Thank you for your kind words Bob! We're thrilled to hear that you had a smooth experience and felt well taken care of by our team. Amy and the rest of us at Seymours Woking are delighted to have been a part of your journey. We're very happy that you're happy!
5/5
TrustpilotEXCELLENT ESTATE AGENTS
A very proactive practice that always kept me informed of developments during the house sale process. The initial property listing was excellent and generated far more viewings than expected.I would definitely use them for my next property sale and cannot speak highly enough of Simon and his team at Seymours.
That's really kind, thank you. It's been a pleasure to work with you and share the journey. Keep well.
1/5
TrustpilotAvoid at all costs
We had an extremely disappointing experience with Seymours Walton-on-Thames. They are great at the sales pitch, but once you’ve signed up, the original team disappears and you’re handed over to a sales progressor, with little to no communication from the people you first dealt with. Our house move fell through on the original agreed completion date, and when we decided to change agents, their behaviour was shocking. Instead of acting professionally, they became passive-aggressive and harassed us with 13 calls in just one afternoon, begging us not to leave them. Even worse, they told one of their clients that our sale had fallen through and encouraged them to make an offer on the very property we were already under offer on. This was a huge breach of trust and completely unacceptable. Their customer service was appalling from start to finish, and I would strongly advise anyone to think twice before using Seymours Walton-on-Thames.
5/5
TrustpilotWhat a fantastic experience we have had…
What a fantastic experience we have had from Ian , Jeff and Mark from Knaphill branch of Seymours, and Dan from Woking branch, with out their dedication we wouldn’t have sold our home or been able to buy our new home, these chaps are amazing, we would and will always highly recommend them if you are thinking of selling or buying a home .. thank you so much to you all for your support and help , you’re great.
Thank you for the wonderful review Darren. We're really pleased to hear about your positive experience with Ian, Jeff, Mark, and Dan. It's great to know their dedication made such a difference in selling your home and finding a new one. Your recommendation means a lot to us, and we're always here if you need anything in the future.
1/5
Trustpilotpaid for professional dishonesty & guinea pigging!!
As a seller, I paid them to negotiate the best price for me. However, I was not buying my next property through them though they tried to sell very very hard from their catalogue. Hence I believe I was made the scape goat to do price reduction to complete the sale !.
Dear Mr Perin, We can find no record of you as a client and therefore believe this review may be false. As such, we have passed the matter to Trustpilot to help verify your identity. The comments made are wholly untrue. If we are mistaken, please contact us directly, where we would be more than happy to meet with you to discuss your experience. Seymours has proudly served the local area for over 30 years, during which time we have built a reputation for upholding the highest standards.
1/5
TrustpilotFirstly Forget your deposit
Firstly Forget your deposit, The professional end of tenancy clean is a joke. Even though the property was deep cleaned it was still not good enough, it has to be on their terms and will cost £300+ for the smallest of properties we had (Par excellence cleaning) . Still waiting for that deposit, 6 weeks and counting, i had to chase ! God knows what a larger property will cost. Throughout my 3 and a half years of renting i never missed a payment, maintained the property to a high standards even though there was a constant mole issue which was never resolved and some scam cleaning company comes and takes your hard earned cash. When it comes to maintenance and tenant issues It’s always someone new you’re dealing with & no clue what previous issues were. Good luck you will lose at least 50% of your deposit probably sitting in an end of year xmas party pot.
5/5
TrustpilotSeymours of Guildford
Seymours of Guildford had the best selection of properties on the market at any given time. The staff were always very helpful and went out of their way to accommodate my dates and times, given that I had to travel a long way, many times, to view properties.Importantly, they kept an eye on my parameters for property requirements, so didn't waste my time - yet still offered houses that they thought might pique my interest.
Thank you for your fantastic feedback! We’re really glad to hear that you were happy with the property selection and the service provided by the team at Seymours Guildford. It's great to know that we were able to accommodate your viewing schedule and stay focused on your requirements, while still offering new options that might interest you.If you ever need assistance in the future, don’t hesitate to get in touch!
5/5
TrustpilotThey have such a great team of people…
They have such a great team of people working there. So friendly and just all round super customer service.Kirsty Haydon was fantastic, always keeping me informed - I cannot recommend them highly.
Thank you for the kind words Victoria. We're thrilled that Kirsty and the team provided you with great service. Your recommendation means a lot to us!
3/5
TrustpilotPoor attention to detail, delayed purchase
I completed the purchase of a property in June, having had an offer accepted in February. A large part of this delay was down to the poor attention to detail by the agents at Seymours. When I viewed the property they were ignorant of some basic details (heating system, parking situation, ground rent, building maintenance arrangements) which other estate agents (such as Bourne) had on hand when viewing similar properties. Despite having made it clear to Seymours that, since the property was a leasehold flat, it was very important that I be able to see the terms of the lease as soon as possible, they dragged their feet in getting hold of it, with the result that the purchase was delayed considerably when my lawyer found problems with the lease, especially with the buildings insurance clause which the seller and Seymours actively misled me about.I still went through with the purchase, after securing a reduction in price and some indemnity insurance, but the purchase took far longer than it should have done simply because of Seymours showing a lack of attention to detail and not having accurate information at the time of viewing and after making an offer.Having viewed other properties listed with Seymours I encountered the same lack of basic knowledge about the properties by the agents (I often knew more than they did, having done basic research such as looking up the EPC certificates beforehand), and I generally got the impression of agents who were only interested in getting an offer accepted for the property and then ceased to be interested in putting the effort in to get the sale actually completed.I don't know how much commission they charged the seller but whatever the commission was it was too much for the service provided. If you're selling a property go with a local competitor like Bourne, who at least show an attention to detail.
Dear Mr Potter, Thank you for taking the time to write; we are sorry to hear that you feel you have received an unsatisfactory service from our office. We take our business very seriously and have taken your feedback on board. We deal with numerous sales every month and normally receive glowing reviews. However, we always continuously strive for excellence. We would like to extend our sincere apologies for any inconvenience or frustration that you experienced, As a new manager in the office, I will call you to discuss measures we can take to ensure that this situation does not occur in the future. Kind regards Nolan Dark.
5/5
TrustpilotExcellent
Very attentive, well informed, friendly & not pushy! Anthony White was extremely helpful & is the reason we have this house as wouldn’t have even looked at it without him persuading us to! Krisy was also excellent with her after sales care & keeping in touch.
Thank you so much Jaydee. Reviews are so important for the team.
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